Pitney Bowes Installs 1,000th Mailstream Productivity Series Inserting System
Pitney Bowes Inc. (NYSE: PBI) today announced it has installed the 1,000th Mailstream Productivity™ Series Inserting System. Known as a highly-
dependable workhorse in high-speed production environments, the system is now being used by over 400 print and mail operations around the
world in 24 countries to help accurately assemble, personalize and track millions of high-quality, multi-page, data-rich client communications each
month.
First introduced to the marketplace in 2001 with over 150 patented technologies, the Mailstream Productivity Series Inserting System processes
complex, transactional mail applications at speeds up to 26,000 mailpieces per hour with high accuracy.
As a highly flexible platform, the Mailstream Productivity Series Inserting System can be easily adapted to meet clients’ needs as they change over
time. For example, the Mailstream Productivity Series Inserting System can help mailers:
· Drive response rates by adding full color, personalized messages, offers and other information to the outside of envelopes using the Pitney
Bowes Print+ Messenger™ Color Inkjet System.
· Cost-effectively produce traditional business envelopes using Pitney Bowes envelope wrapping technology, which transforms continuous
rolls of paper into high-quality finished mailpieces.
· Streamline workflow, eliminate waste, and lower cost per mailpiece by linking print and mail.
Pitney Bowes Releases Statement on Review of the Hybrid Public-Private Postal Service
Independent Review Suggests that “Last Mile” Postal Reform Concept is Worthy of Consideration as Part of Comprehensive Postal Reform
In a report released today, the National Academy of Public Administration (NAPA) reviewed the potential for a “Hybrid Public-Private Postal
Service” that was outlined in a concept paper earlier this year by a coalition of four long time postal policy leaders. The Academy report on the
paper by John Nolan, George Gould, Ed Gleiman and Ed Hudgins provides a helpful analysis of one very promising long term option to secure
affordable and universal postal delivery service in the U.S. The panel indicated that several reforms to the Postal Service are needed, but that
this concept is worthy of consideration as a part of a comprehensive reform package.
We agree with the NAPA panel that the public wants--and our economy desperately needs--a healthy, universal, affordable and reliable postal
system. Hundreds of thousands of jobs and almost a trillion dollars in commerce depend on it.
Like the panel, Pitney Bowes believes that the financial relief and operational flexibility requested by the US Postal Service are critical to its short
term stability. We also believe that significant structural reform such as the “final mile” delivery model proposed by the authors of the concept
paper should be considered as part of any postal reform package by Congress, and provides a promising way to help ensure the long term future
of affordable universal mail delivery service in the U.S.
The “final mile delivery” model proposed in the white paper has the potential not only to protect, but also to strengthen, the nation’s only universal
door-to-door delivery service by unleashing the creative energy of American business to find significant opportunities to increase mail volume,
control costs and enhance services for rural, suburban and urban areas.
By concentrating on its strength in delivery, and charging only for that service, the Postal Service will encourage increased use of commercial
providers to collect, transport and sort the mail, create a private sector market for mail use, and encourage development of new products and
services that can help sustain universal delivery service well into the future.
We are confident that, when coupled with the reforms requested by the Postal Service, the long term structural changes outlined in the hybrid
public-private postal system concept paper reviewed by the National Academy of Public Administration would go a long way toward ensuring a
healthy future for the Postal Service and the mailing industry it supports.
Pitney Bowes is a strong proponent of policy research to help protect and improve our nation’s postal system. The policy review by the National
Academy of Public Administration was made possible, in part, by a contribution from Pitney Bowes.
Pitney Bowes and GrayHair Software Collaborate on New Suite of Solutions for Presort Mailers
New Technology Expands Pitney Bowes’s Portfolio of Solutions for Intelligent Mail Barcode Application, Savings and Increased Visibility
Pitney Bowes Inc. (NYSE: PBI) and GrayHair Software, Inc., a leader in innovative services for business mailers, announced they are
collaborating on a new suite of solutions for Pitney Bowes’s Presort Services customers. Pitney Bowes will offer GrayHair Software’s new MailTrak
with Commingle® solutions for those customers seeking alternative options for Intelligent Mail® barcode (IMb™) application, mail tracking, deeper
postal discounts, and greater visibility to their mailings. This new technology expands Pitney Bowes’s current portfolio of solutions to help with IMb
compliance and mail tracking in the U.S.
The MailTrak with Commingle solution will be offered in four variations. The first-tier is designed for mailers who want to add the IMb to meet the
USPS’s Full Service requirements. The second tier adds a mail tracking option to assist mailers in moving to Full Service compliance. Tier 3,
called Comply, provides the ability to meet Move Update compliance. Finally, Comply Plus extends the solution to include GrayHair’s Universal
Address database and provide complete address quality compliance.
In addition to these solutions, the two companies are developing a new service that will allow Pitney Bowes customers to gain increased visibility
to their mail pieces during the presorting and delivery process. This new service will be available in Q2 2013.
“Our collaboration with GrayHair will make it easier for Pitney Bowes to meet the customized needs of our Presort Services clients,” said Jim
Perkins, Senior Vice President, Pitney Bowes Presort Services. “This new suite of solutions will help our clients with a variety of issues including
the upcoming Full Service IMb deadline to increasing the visibility to their mail pieces.”
“As the largest user of the IMb Tracing program with over one billion scans monthly, we are delighted to be teaming up with Pitney Bowes to help
provide a suite of solutions that can help their customers solve today’s mailing challenges and put a more definitive and complete collection of
mailing data into one easy-to-view report,” said Raymond Chin, GrayHair’s Vice President of Product Management and Marketing. “These
solutions will help mailers who are concerned about the 2014 USPS® Full Service IMb requirements, while offering services to support the
efficient processing for automated discounts.”
As the nation’s leading mail presorter, Pitney Bowes enables customers to receive significant postage discounts on First-Class™ letters and flats,
and Standard Mail®. Pitney Bowes Presort Services currently handles 14 billion pieces of mail per year through its 36 facilities across the United
States.
Pitney Bowes to Focus on Simplifying the Complex for Mailers at 2013 National Postal Forum
Pitney Bowes to Focus on Simplifying the Complex for Mailers at 2013 National Postal Forum
At the upcoming 2013 National Postal Forum, Pitney Bowes Inc. (NYSE: PBI) will showcase its latest technologies and services that help mailers
simplify the complex challenges they face in doing business. The Forum runs from March 17-20, 2013 at Moscone Center West in San Francisco,
California. Pitney Bowes will exhibit at Booth #728.
The Forum is the largest annual gathering of mailing industry executives and companies. The 2013 event will take place against the backdrop of
ongoing changes in the mailing industry landscape, and the U.S. Postal Service’s recent move to require all mail to include an Intelligent Mail®
barcode in order to qualify for automation pricing.
In considering the upcoming convention, Pitney Bowes President and CEO Marc Lautenbach said, “There is a tremendous amount of change
across the industry, and National Postal Forum is the perfect time for mailers to come together to discuss important topics and explore
opportunities to enhance their communications, build stronger client relationships and grow their businesses.”
At Pitney Bowes’s booth, large, enterprise organizations will see innovative solutions including:
· New DFWorks® Full Service IMb® Postal Manifesting software, for operations that presort mail before printing, and SortEngine™ Full Service
IMb® Sorter Operations Software, for operations that sort finished mailpieces, can help mailers meet the USPS’s Full Service IMb® submission
requirements with dynamic manifest, pallet and tray tag creation.
· A range of mail services solutions including First-Class Mail® and Direct Mail Solutions for Standard Mail® can help organizations reduce
mailing costs, increase direct mail response rates, and meet postal compliance such as the new Intelligent Mail® Barcode requirements.
· White Paper Factory™ Solutions can eliminate preprinted forms and envelopes, streamline print and mail processes, and lower operational
and postage costs, while adding greater value to each mailpiece.
· SendSuite® Live, the first scalable, web-based shipping management solution designed for the desktop, mailroom, or warehouse, can help
customers simplify the shipping process, eliminate the confusion of managing shipping costs, provide visibility into their shipping operation, and
enable greater efficiencies by integrating into e-commerce platforms.
· High-volume production digital color printing, mail finishing, sorting and software solutions can cost-effectively produce more colorful and
relevant communications. New self-service options including remote diagnostics, operator training and professional services can help mailers
achieve peak operational performance.
For small and medium mailers and shippers, Pitney Bowes will display exciting solutions including:
· Connect+™ 3000 system enables printers to create and print return addresses, logos and custom messages on the outside of an envelope at
speeds of more than 18,000 letters per hour, transforming any envelope into a revenue generating vehicle.
· RISO ComColor® Series is equipped with high-definition color laser technology, printing on wide range of media.
· TrackMyMail, a web-based address management system that simplifies tracking, helps increase visibility of mail and packages, improves
cost management, and is a complete solution for managing IMb.
· pbSmart™ Codes easily integrate a QR code into physical and digital marketing materials to create interactive marketing campaigns from a
desktop so that it appears on any mobile device and printed marketing material. The solution integrates with e-mail and social media, and delivers
real-time customer analytics and reporting.
Pitney Bowes experts will also lead sessions throughout the conference to share their insights and knowledge on several topics, including:
· Sunday, March 17: “Communicate This….. A-Z Strategies to Deliver Your Message,” 12:00 to 1:00 p.m.; Accessing and Understanding Mail
Quality Reporting," 1:15 to 2:15 p.m.
· Monday, March 18: “Tangible ROI’s for Full Service IMb,” 10:30 to 11:45 a.m.
· Tuesday, March 19: “Best Practices for Aligning People, Process and Systems in Mail Center Management,” 9:30 to 10:45 a.m.;
“Calculating ROI for IMb Tracing,” 11:00 a.m. to 12:15 p.m.; “Creating New Value for First Class Mailers,” 2:00 to 3:00 p.m.; “Intelligent Mail
Technology Meets Business Objectives,” 2:00 to 3:00 p.m.; “Using USPS Tools as a Cost-effective Solution for List Hygiene,” 4:30 to 5:45 p.m.;
and “Timing is Everything! Improving Direct Mail Campaign Effectiveness,” 4:30 to 5:45 p.m.
· Wednesday, March 20: “Demystifying UAA – Where Did it Come From? How Can We Fix It?,” 8:00 to 9:15 a.m.; and “Leveraging USPS
Pricing Strategies for First-Class Mail,” 3:30 to 4:30 p.m.
Pitney Bowes Survey: 27 Percent of Consumers Age 18-34 Say They Activate Quick Response Codes
Small and Large Brand Marketers See Campaign Success with New Tool
According to a Pitney Bowes Inc. (NYSE: PBI) report, Quick Response (QR) codes are gaining increasing acceptance among consumers in
North America and Europe. QR code usage as reported by more than 5,000 consumers surveyed stands at 15 percent on average and at 27
percent for consumers 18 to 34 years old. Such were the findings of research commissioned by Pitney Bowes and delivered in the QR Code use
report.
There are two compelling elements of this emerging marketing tool. First, it crosses traditional and digital channels, adding value to both marketing
avenues and is delivered through a mobile channel which is fast becoming the preferred channel among consumers. Consumers have responded
most to QR codes found in magazines, and on consumer packages and mail pieces. Once activated, the QR codes seamlessly port them to a
digitally enhanced customer experience. The payoff for consumers may be special coupons, more technical information, a loyalty reward or any
number of intelligent interactions.
Second, QR codes, when implemented as part of a cohesive marketing campaign are highly measurable. As marketers experiment with applying
big data to marketing campaigns, QR codes give a transparent view of a customer as they travel across channels on their way (hopefully) to a
transaction or, at least, to a delightful customer experience.
According to Forrester Research, in 2012, only 1 percent of adults in the U.S. with a mobile phone had used a 2-D barcode reader, and in 2011,
that number rose to 5 percent. The Pitney Bowes survey reports a steady rise and has QR Code usage in the US now at 19 percent.
“Consumers have become conditioned to getting things at their fingertips and QR Codes enable the coupons and deals that appeal to be easily
accessible,” said Justin Amendola, vice president, global SMB digital strategy, Pitney Bowes. “As marketers move toward measuring real time
results of their campaigns, QR codes deliver a few of consumers as them change lanes from one channel to another. Whether you are a local
bridal shop or a multinational packaged goods brand, QR codes are a measurable new marketing tool that’s gaining traction with consumers.”
Six tips for marketers implementing QR codes in campaigns:
Focus on printed pieces such as magazine ads or packaging
Attach a message to communicate the customer value of scanning the code
Offer a mobile-friendly landing page
Use QR Codes to integrate your digital and physical marketing programs
Measure and analyze results
Acknowledge, thank and reward your customers.
Pitney Bowes Small Office solutions are designed to help businesses create, produce, deliver and measure their own customer communications in
more customized and personalized, yet affordable ways. Pitney Bowes small business products and services can be accessed from any computer
with an internet connection. For more information about pbSmart Codes™ and other small business solutions, visit pbsmartcodes.com and
pbsmartessentials.com.
Pitney Bowes Offers White Paper on Direct Mail Solutions for Standard Mail and Strategies to Improve its Effectiveness
Pitney Bowes Inc. (NYSE: PBI) today released a white paper that offers strategies that can help mailers and service bureaus improve the
effectiveness of direct mail solutions for Standard Mail®.
The white paper, entitled “The Direct Answer,” highlights recent changes and innovations in technology and mail operations, and offers insight on
how new direct mail techniques and technologies can help organizations improve workflows, increase response rates and lower costs.
“Direct mail continues to be one of the most cost-efficient and effective communications tools available for customer engagement,” said Grant
Miller, vice president, global strategic product management, Document Messaging Technologies, Pitney Bowes. “By employing the right direct
strategies and solutions, mailers can deliver more personalized, relevant and timely messages to create customer experiences that can break
through the clutter and motivate prospects to act.”
“Innovations and new technologies in presort and mail logistics have created an environment in which organizations can rely on Standard Mail for
greater accuracy, integrity, tracking, and predictable delivery dates for their direct mail campaigns,” said Jim Perkins, senior vice president, Presort
Services, Pitney Bowes. “These ‘new standards’ for Standard Mail can help increase the efficiency and effectiveness of customer
communications, and offer cost savings opportunities.”
The white paper explores five key strategies that can help mailers and service bureaus increase their direct mail ROI. These include:
Automating presort to achieve higher postage discounts;
Boosting open rates and responses with relevant personalization and QR Codes, which can make it easy to link to personalized Web sites using
smartphones for a consistent experience across all channels;
Inducting mail closer to its final destination for faster, more consistent delivery;
Increasing the impact of communications with color printing of customized messages; and
Gaining greater visibility into the postal operations to help coordinate marketing campaigns and confirm delivery.
U.S. Postal Service Taps Pitney Bowes Technology For Next Generation of Automated Services at Retail Outlets
Pitney Bowes technology was selected by the U.S. Postal Service® (USPS) to begin providing support and maintenance of its network of postal
meters. A 6-year contract valued at up to $32 million for meters and meter supplies will enable the Postal Service to nationally standardize its
meter needs using a single leading edge design. The contract also includes the provision of systems and support to meet the U.S. Joint Military
Postal Command’s needs nationally and internationally.
Pitney Bowes will provide 24/7 web support as well as a dedicated call center support for the Postal Service. An automated electronic ordering
and invoicing system will be implemented to ensure effective deployment and reduce manual processes.
“We are extremely pleased to be able to provide the U.S. Postal Service with precisely the automated technology it requires to meet the needs of
today’s retail customer as well as the men and women of the military,” said Pat Brand, President, North American Mailing, Pitney Bowes.
Pitney Bowes Survey Says 77 Percent of Brand Marketers Have Blended Their Work and Personal Lives
Where do you keep your smart phone when your head hits the pillow at night? Is it within arm’s reach or tucked away in another room? According
to a survey conducted by Pitney Bowes Inc. (NYSE: PBI) at the Direct Marketing Association’s DMA: 2012 Conference & Exhibition, 69 percent
of 175 brand marketers sleep with their smart phone turned on and within arm’s reach. The survey also found that 77 percent of brand marketers
use the same mobile device for personal and work email while only 22 percent keep their devices separate.
The barrier between personal and work life amongst highly-connected professionals such as brand marketers has all but dissolved. Like each
helix on a strand of DNA, the personal and work lives are now blended. Each task reflects attitudes and behaviors that may fit neatly into the
work or personal bucket, but occur in a sequence that rapidly alters as people move through each day. The “To Do” list is interwoven between
work and play. “Pick up diapers” is listed just under “Finish the sales forecast.”
As we turn the mirror to see marketers as consumers themselves, the reflection also reveals the real marketing challenge today: How do marketers
target B2B clients or consumers who are increasingly living and communicating in this hybrid manner?
“As the walls between work and play become more porous, marketers must be more precise as they use big data to reach their targets,” said Dan
Kohn, Vice President, Corporate Marketing, Pitney Bowes. “Customer analytics reveal work and play activities of desired consumer segments. By
examining a few – just the right few – types of data during segmentation, brands may intelligently communicate with customers during either work or
play modes.”
As an expert in communications between brands and consumers, Pitney Bowes offers tips to help marketing professionals reach B2B clients and
consumers where they dwell - at work and at play.
Data That Helps Target Blended Personae
Time of Day
What time of day is your message hitting your customer?
Location
Does geo-location place them at home or the office or en route?
Browsing
Does their browser reveal shopping and social media habits at certain times of day?
Transactions
How often and how much do they spend with your brand? What are these patterns?
Social
Are they participating with your brand online? Do they take your surveys?
Pitney Bowes Software Customer Analytics solutions feature Spectrum, Portrait Explorer, Portrait Miner and Portrait Uplift.
Spectrum incorporates master data management capabilities with a future-proof approach that helps organizations build, extend, understand and
leverage complex relationships and hierarchies within and across organizational boundaries and into the realm of social networks and big data.
The solution delivers actionable insight to drive efficient and effective customer interactions and communications across all channels by
combining the disciplines of data quality, data integration and master data management with spatial, social and predictive analytics in one
comprehensive solution.
Portrait Explorer deals with mass volumes of customer data and serves it up to business users in an easy-to-use and compelling interface. By
providing direct access to business users as well as to the data analysts, companies and organizations gain a greater level of customer
understanding in a fraction of the time.
Portrait Miner utilizes state-of-the-art 3D data visualization and rapid modeling automation to uncover important data relationships. The solution
helps organizations gain fast actionable insight into customers and predict future and profit-impacting behaviors.
The Portrait Uplift solution goes beyond traditional modeling approaches which predict customers likely to buy, and, instead, predicts how much a
marketing interaction will increase, or decrease, a customer’s likelihood to purchase.
Pitney Bowes Announces Winners of Entrepreneurial Competition
Pitney Bowes Inc. today announced Stamford-based Movable Media and New York-based XYVerify as the winners of the Company’s first
Entrepreneurial Competition. The winners of the inaugural innovation-focused contest submitted proposals leveraging some of the Company’s
core customer communications management technologies and capabilities.
“Good ideas must be cultivated and allowed to grow,” said Joe Timko, Executive Vice President & Chief Strategy and Innovation Officer. “We
were impressed with the entries we received and felt there is value in supporting more than one of the innovative business concepts. We elected
to grant awards to two finalists. Pitney Bowes looks forward to working with these innovative and deserving entrepreneurs.”
Movable Media, a content marketing technology and services firm, was selected for its presentation of Content With an Audience. Movable
Media helps brands to become publishers by connecting them with influential featured authors who reach a targeted audience, and helps authors
to bring their followers to their content on brand-controlled properties. Movable Media's performance-based approach to content marketing
increases the value of content to both marketers and authors.
"We are very excited by the opportunity to combine our performance-based approach to content marketing with a leading customer interaction
solution from Pitney Bowes,” said Andrew Boer, President, Movable Media. “We think this approach to content optimization, based on previous
interactions, will be the next logical phase of content marketing for brands."
XYverify was selected for its Mobile Geolocation Service that protects users from identity theft and transaction-related breaches by authenticating
verified mobile phone locations to help merchants, acquiring banks and card issuers reduce risk and increase profitability. The fraud management
service works invisibly in the background—without any extra customer interaction, download or mobile application required. With the XYverify
service in place, location intelligence data securely and privately confirms mobile device distance to any point of sale, business, home or postal
mail address to reduce fraud.
“The ability to visualize spatial data and understand relationships between specific locations helps organizations working with XYverify make more
strategic business decisions,” said Elliot Klein, Founder, XYverify, “By leveraging Pitney Bowes’ location-based data, companies can identify
business growth opportunities and improve the value from XYverify location intelligence information.”
These awards entitle Movable Media and XYverify to take up residency, rent-free, in the Pitney Bowes world headquarters in Stamford, Conn., for
one year. During that time, the winners will have access to Pitney Bowes’s technology platforms and capabilities, as well as the Company’s
technical and business expertise. Pitney Bowes will provide the winners with an introduction and access to the Stamford Innovation Center, which
is also providing mentoring and coaching services to the winners.
Finalists delivered brief presentations in October on their companies, pitching their new technologies and explaining their business plans. Finalists
were queried by a panel of Pitney Bowes technology and industry experts, and were assessed by a standardized metric rubric.
The Entrepreneurial Competition is designed to identify and accelerate the development of businesses across all markets that can leverage select
Pitney Bowes core technology platforms. The Entrepreneurial Competition was launched on July 23, 2012, and supported by the Stamford
Innovation Center with whom Pitney Bowes has a sponsorship agreement. For additional information, visit the Pitney Bowes Entrepreneurial
Competition website.
Pitney Bowes Forms New Global E-commerce Business Group
Pitney Bowes Inc. (NYSE: PBI) today announced it has formed a new global e-commerce business group that will focus on growing its
international e-commerce solutions and cross-border parcel services to help retailers create a seamless online purchasing and shipping experience
for consumers. In addition, Craig Reed has been appointed to the position of vice president, Global E-commerce and will oversee the overall
strategy, sales, and business development of this new international group. Reed will continue to report to Jay Oxton, president of Mail Services at
Pitney Bowes.
Pitney Bowes has been in the cross-border shipping market since 2004. During the last few years, the Company has been focusing on the cross-
border parcel space to meet the growing needs of retail customers as they expand their businesses around the world. The Company’s Software
as a Service (SaaS) solutions help retailers sell to international customers, reduce the challenges associated with international e-commerce, and
grow their business.
“The e-commerce and cross-border parcel market space is primed for tremendous growth and our new global e-commerce business group will help
Pitney Bowes continue to expand the reach of our services to help retailers access global markets,” said Oxton. “I am very pleased that Craig
Reed will be leading this exciting business for Pitney Bowes. He possesses a wealth of knowledge and experience in international e-commerce
and we look forward to his future contributions to the business.”
Reed’s range of experience in delivering technology and services in the e-commerce space includes strategy, business development and
operations, having come to Pitney Bowes in 2005 through the acquisition of Borderfree’s Clearpath Technology. During his tenure at Borderfree,
Ltd., Reed was president of the company, and held a variety of additional senior management roles in business development and operations. His
experience also includes working as a senior management consultant at Monitor Company in Ontario, Canada.
Pitney Bowes works with several leading retailers on international e-commerce. Earlier this year, Pitney Bowes announced that PPR Group will
use its e-commerce technology and international shipping services to expand the online global reach of some of its luxury brands. In addition,
Pitney Bowes is collaborating with Billy Reid, Isaay.com and Rickshaw Bagworks on international e-commerce and shipping services to help offer
a seamless and convenient cross-border purchasing experience for international buyers.
Pitney Bowes also works with leading e-commerce platform providers including Demandware, Magento, NetSuite, ShopVisible and Wipro
Technologies to help make it easy for retailers to launch their products internationally. Pre-built extensions to Pitney Bowes’s e-commerce
solutions save retailers integration time and money and allows them to focus on growing their business.
Pitney Bowes offers a comprehensive suite of e-commerce solutions for international sales. The company’s Software as a Service (SaaS)
solutions help leading retailers sell to international customers, reduce the challenges associated with international e-commerce, and grow their
business. The Pitney Bowes e-commerce services suite offers an array of API-driven (Application Programming Interface) web services to facilitate
cross-border sales to 90 countries. Through one integration, retailers can access services including: duty and tax calculation, fully landed and
guaranteed costs at checkout, customs and brokerage management, import and export management, optimized global shipping, international
address validation, denied parties screening, and parcel protection.
Broadridge and Pitney Bowes Announce Financial Services Industry Support for Volly
Broadridge Financial Solutions, Inc. (NYSE: BR) and Pitney Bowes Inc. (NYSE: PBI) announced today that Morgan Stanley Wealth Management
and UBS Financial Services have each indicated their support for the Volly secure digital delivery system from Pitney Bowes.
These financial services firms plan on utilizing the Broadridge FluentSM service, which enables communication through the channels of their
customers’ choosing and also facilitates the distribution of communications through the Volly service. Within this platform, Broadridge has
developed services and applications that build upon the core Volly platform to deliver an enhanced communications experience. The Broadridge
Fluent service addresses additional requirements required by the financial services industry, including preference and consent management,
content and compliance management, insight analytics, and audit tracking.
Using the Volly secure digital delivery service, consumers will be able to receive, view, organize, manage, pay and store bills, statements and
other content from the companies with which they do business. The Volly service consolidates information from multiple providers, reducing the
consumer’s need to visit multiple websites. The Volly service is free to consumers and provides companies the opportunity to dramatically reduce
their costs while increasing consumer engagement with their brands.
The Volly secure digital delivery service was announced to mailers in the United States in early 2011. Since then, more than fifty large mailers in
the U.S. have signed up to offer the service, representing thousands of consumer brands and billions of pieces of mail. Australia Post has also
selected the Volly system as the technology platform for its digital mailbox service.
Doug DeSchutter, President, U. S. Regulatory and Digital Communications, Broadridge, said, “Our clients recognize that there are more ways than
ever to communicate with their customers, and they are pursuing innovative, technology-driven solutions to efficiently and effectively enhance
their customer relationships. The Broadridge Fluent service enables financial services firms to provide choice to their customer in terms of how
and where to receive information, while simultaneously allowing these firms to control the experience and branding through a secure platform
specifically designed for the financial services industry.”
Chuck Cordray, President of Pitney Bowes Volly, echoed this sentiment: “We are very pleased to see that these large, prestigious financial
services firms recognize the value of the Pitney Bowes and Broadridge collaboration. The unique assets that we bring to the financial services
industry will accelerate consumer adoption of digital delivery for even the most sensitive financial documents. We look forward to launching Volly
to consumers and including the important digital content these blue-chip companies provide to their clients.”
Billy Reid, Isaay.com and Rickshaw Bagworks Collaborate with Pitney Bowes on International E-commerce Solutions
U.S. Retailers Help Create Seamless Online Purchasing and Shipping Experience for Consumers Around the World
Pitney Bowes Inc. (NYSE: PBI) today announced that it is collaborating with Billy Reid, Isaay.com and Rickshaw Bagworks to help them expand
their online reach to shoppers around the world. The U.S.-based retailers are using Pitney Bowes’s e-commerce software and international
shipping services to help offer a seamless and convenient cross-border purchasing experience for international buyers.
Billy Reid, Isaay.com and Rickshaw Bagworks are using Pitney Bowes’s e-commerce solutions to offer international buyers the ability to receive a
guaranteed, fully-landed cost quote that includes importation fees during the online checkout process. Displaying fully-landed costs upfront helps
ensure there are no surprises for buyers with additional fees at the time of delivery.
“Advances in technology and flexible shipping options are continuing to open up opportunities for U.S. retailers to offer luxury apparel and unique
accessories to online shoppers around the world,” said Craig Reed, vice president, e-commerce solutions for Pitney Bowes. “We are delighted to
be collaborating with Billy Reid, Isaay.com and Rickshaw Bagworks to help simplify the challenges associated with international e-commerce and
create convenient shopping experiences for buyers abroad.”
“Pitney Bowes allows us to give our customers fully-landed, fully-guaranteed quotes which increases our customers’ confidence, and prevents any
surprises from unexpected duties and taxes,” said Chris Schroeder, director of sales and marketing for Rickshaw Bagworks. “This solution gives
us more competitive rates and allows us to create a better customer service experience. We saw an immediate lift in international conversion.”
Rickshaw Bagworks is a San Francisco-based bag company that specializes in the design and manufacturing of messenger bags, laptop and
tablet carrying cases, bicycle packs, and a variety of everyday bags and accessories designed for commuting and urban living. The word
“rickshaw” comes from the Japanese characters “jin-riki-sha” meaning “human-powered-vehicle,” and refers to the hand-drawn and pedal-powered
vehicles used throughout Asia. Rickshaw products are all built-to-order in their own San Francisco factory, and are available online and select
specialty retailers.
Named 2012 Menswear Designer of the Year at the Council of Fashion Designers of America (CFDA) Awards, Billy Reid is a designer of men’s
luxury apparel, women’s luxury apparel and accessories. With its flagship store based in Florence, Alabama, Billy Reid has additional stores in
locations including New York City; Atlanta; Nashville; Charleston, SC; Dallas; and Houston. The Billy Reid collection is also available at several
high-end department stores and top specialty stores in the U.S., as well as retail locations in Japan.
Isaay.com is an online luxury fashion retailer that offers designer shoes, clothing, and accessories for the modern woman through unique and
interactive technologies. Based in Los Angeles, the online retailer features thousands of items from the world’s top designers representing more
than 40 brands, and offers style-conscious women a personalized high-fashion online shopping experience.
Pitney Bowes offers a comprehensive suite of e-commerce solutions for international sales. The company’s Software as a Service (SaaS)
solutions help leading retailers sell to international customers, reduce the challenges associated with international e-commerce, and grow their
business. The Pitney Bowes e-commerce services suite offers an array of API-driven (Application Programming Interface) web services to facilitate
cross-border sales to 90 countries. Through one integration, retailers can access services including: duty and tax calculation, fully landed and
guaranteed costs at checkout, customs and brokerage management, import and export management, optimized global shipping, international
address validation, denied parties screening, and parcel protection.
Health Insurance Providers Score High on Trust, Need Improvement on Message Clarity
Pitney Bowes Survey Shows Consumer Preferences for Health Insurance Communications Vary By Generation in U.S.
New research from Pitney Bowes Inc. (NYSE: PBI) uncovers the need for health insurance providers to take a closer look at their approaches to
billing and claim information to effectively communicate with the various age groups they serve.
While U.S. consumers share some characteristics on how they like to receive communications from their health insurance provider, there are also
key generational differences.
Commissioned by Pitney Bowes, the polling firm ORC International surveyed approximately 1,000 U.S. adults regarding their preferences for
receiving billing and claim information from their health insurance provider.
Results showed that 46 percent of total respondents want to receive billing and claim information by physical mail. However, more than one-third
of consumers polled (38 percent) want to receive health insurance information both physically through mail and digitally by logging into secure
online sites. As a result, health insurance providers should employ a multi-channel approach to communications to satisfy all customers.
Interestingly, respondents in the older age brackets are just as interested in multi-channel communications as Americans who are under 35-years-
old.
“In today’s healthcare environment, changes in technology and consumer preferences are increasing the complexity of customer
communications,” said Christoph Stehmann, president, Pitney Bowes Document Messaging Technologies. “To be successful, health insurance
providers need to understand their customer base, make sure messages are clear in statements and bills, and use multi-channel communications
to meet the preferences of all age groups.”
When it comes to patient information, protecting data is critical in the healthcare industry. Overall, 82 percent of respondents surveyed said they
trust their health insurance provider. Looking across the age groups, seniors (65-year-olds and above) trust their health insurance providers the
most at 96 percent. Consumers in the 45 to 54-year-old age bracket trust their provider the least at 77 percent.
While consumer trust is high, the survey showed there is room for improvement when it comes to message clarity in communications. Nearly two-
thirds of respondents (63 percent) gave their provider top grades for how clearly they communicate information in statements. However, 37
percent gave average or below average grades.
Looking across the age groups, health insurance providers received the highest grades for clarity in statements from seniors (65 years-old and
over) with 75 percent giving an “A” or “B.” Providers received the lowest grades from the 45 to 54 year-old and 55 to 64-year-old age groups with
16 percent of both groups giving a “D” or “F.”
Using simple, easy-to-understand language on statements was the single most important step health insurance providers can take to make their
information more clear according to survey respondents (36 percent).
Additional survey highlights include:
· More than three-quarters of respondents (78 percent) say they prefer to have a phone conversation versus using e-mail, live online chat or
physical mail to get in touch with their provider when they have a problem or question about a claim or their benefits. This percentage is higher
among the eldest age groups. The youngest age groups are the most likely to not contact their health insurance provider.
· When asked about what type of additional information consumers would find most helpful in receiving from their provider, 64 percent of
respondents chose ways to save money (coupons and discounts) and this was highest with 18 to 24-year olds at 72 percent and lowest with 65
year-olds and over (58 percent). Forty-one percent of total respondents said they would find information on ways for improving the health of their
family the most helpful and this was highest among the three youngest age groups. Twenty-eight percent of respondents chose ways that they
can improve my appearance and health as the most helpful information.
· When asked whether a respondent’s health insurance provider offers information on healthy living or wellness programs, 22 percent didn’t
know. Fifty-eight percent said yes and 20 percent said no.
· Among the base of respondents who do have access to healthy living information/wellness programs, only half are taking advantage of
them (51 percent). This suggests that health insurance providers have additional opportunities to use customer communications to drive healthier
behaviors among their covered populations.
Methodology:
These results are based on 1,018 interviews conducted online from May 7-9, 2012 among a demographically representative U.S. sample of adults
age 18 and over. The survey was conducted by Online CARAVAN ®, an omnibus service of ORC International for Pitney Bowes.
HighRoads and Pitney Bowes Team up to Modernize the Delivery of Health Care Benefits Communications
Service Provides Digital and Hard-Copy Distribution for Affordable Care Act and ERISA Compliance Materials
HighRoads, the industry leader in employer health care compliance and benefits communications management, and Pitney Bowes Management
Services, Inc. (PBMS), a wholly-owned subsidiary of Pitney Bowes Inc. (NYSE:PBI), today announced a new, integrated service for the health
care marketplace called HighRoads ACA/ERISA Communications Compliance Service, powered by PBMS. This service allows companies to
seamlessly distribute their employee health care benefits communications in both digital and hard-copy formats more efficiently and effectively, and
enables a significant conversion to digital delivery.
In the wake of the passage of the ACA, self-insured employers and benefits managers are now required to provide their members with the new
Summary of Benefits & Coverage (SBC) at least 60 days in advance of all plan design changes starting September 23, 2012, as well as the
previously required Summary Plan Description (SPD) documents. For mid to large sized enterprises, this is a significant challenge and expense to
update, manage and distribute legally required materials to plan participants and beneficiaries.
The joint HighRoads and Pitney Bowes solution automates this daunting task and supports compliance with federal regulations. Based on
HighRoads’ innovative process for standardizing and managing plan data and Pitney Bowes unrivaled expertise in customer communications
management, the new service provides an end-to-end solution for benefits communications.
“HighRoads became the leader in ACA/ERISA compliance by developing innovative automation solutions to keep employers in compliance. With
the launch of our new complete distribution service, we continue to respond to the needs of our clients and the market, letting organizations
focus on keeping their employees healthy, productive and informed,” said Michael Byers, president and CEO of HighRoads. ”We have Pitney
Bowes to thank for the concept both as a customer and a partner.”
“We are delighted to partner with HighRoads to deliver this innovative and timely service that helps companies better communicate and inform
their employees of their health care benefits and plan options,” said Patrick Fogarty, vice president and commercial sector leader, Pitney Bowes
Management Services. “HighRoads is the leader in this area and we are very proud to leverage our expertise by teaming up to deliver this
comprehensive solution that streamlines the process and reduces the overall costs of benefits communications."
Pitney Bowes to Host 2012 Customer Summits at U.S. Mail Services Sites
Pitney Bowes Inc. (NYSE: PBI) today announced it is hosting a series of U.S. Customer Summits at its mail presort services sites from August 17
through October 31. The “Customer Appreciation and Innovation Summits” will take place at 31 Pitney Bowes locations throughout the U.S.
Mailers who attend a Summit will benefit from learning about trends and recent changes in the mailing industry, and better understand practical
solutions to help them maximize productivity and increase efficiency. Topics covered will include:
· Unleashing the power of the Intelligent Mail® barcode;
· Technology solutions that can help provide greater reporting and tracking capabilities for increased visibility of First-Class™ Mail and
Standard Mail®;
· Updates on USPS® delivery standard changes; and
· The benefits of Standard Mail® for direct mail communications.
In addition, customers will be able to see Pitney Bowes’s latest presort services technology and solutions in action.
“Our Customer Summits are a unique opportunity to learn about the challenges and opportunities America’s largest mailers are facing today,” said
Jay Oxton, president of Mail Services, Pitney Bowes. “The events will also serve as a forum for mailers to exchange ideas and share practical
solutions for effectively reaching customers."
As the nation’s leading mail presorter, Pitney Bowes enables customers to receive significant postage discounts on First-Class™ letters and flats,
and Standard Mail®. Pitney Bowes currently handles 14 billion pieces of mail per year through its 36 facilities across the United States.
Pitney Bowes Management Services and Business Imaging Systems Form Integration Partnership
Business Imaging Systems, Inc., a leading provider of enterprise-wide information management solutions, today announced that it has signed an
integration partnership with Pitney Bowes Management Services (PBMS). This partnership combines PBMS’ operational excellence and strong
market position in document and mail management services with Business Imaging Systems’ more than 25 years of experience with EMC®
software and solutions to deliver more efficient outsourced document processing services to targeted market segments and customers.
“We are very excited about the opportunity to leverage our expertise with EMC products to assist PBMS in helping clients optimize their document
processing by enhancing their data capture processes and streamlining the integration of that data into their critical business workflows,” said Dan
Rotelli, president of Business Imaging Systems. “We have great respect for Pitney Bowes and its near-century-long history of excellence, and we
are confident that, by combining our areas of expertise, Pitney Bowes clients will benefit from innovative, results-oriented solutions.”
PBMS Document Processing Services (DPS) manages client documents and leverages EMC’s Captiva® Intelligent Enterprise Capture software
to capture documents and forms in both physical and digital formats, extract the critical business data, and deliver the documents and data into a
client’s business process or workflow. DPS offers instant access to information, streamlined processes for greater efficiency, and fast,
economical, transparent and secure document processing. Business Imaging Systems will work closely with PBMS to create and implement
custom document management solutions for Pitney Bowes clients.
“PBMS is a trusted partner for helping some of the world’s largest enterprises make the transition from physical to digital,” said Scot Laudicina,
practice principal, managed mail and document services, Pitney Bowes Management Services. “As we continue to enhance our document
processing platform and enterprise content management consulting services, we are pleased to partner with Business Imaging Systems to bring
their specific expertise in the area of document conversion operations and solutions implementation to our clients as part of our DPS offering. This
alliance further strengthens our leadership and capabilities in document processing and enhances the value we deliver to our clients.”
Pitney Bowes Management Services Receives Partner Innovation Award from EMC
Recognized for Excellence in Design Integration
Pitney Bowes Management Services, Inc. (PBMS), a wholly-owned subsidiary of Pitney Bowes Inc. (NYSE:PBI), announced today that it was
awarded a Partner Innovation Award during the 2012 EMC World conference.
The content management partner award -- Excellence In Design Integration -- recognized PBMS for its expertise in designing document
processing solutions that help clients enhance their customer experience by integrating critical documents and data -- both physical and digital --
with enterprise content management systems to drive key business processes and workflows.
Chris McLaughlin, vice president of Channels and Alliances for the Information Intelligence Group division of EMC Corporation, said, “It is a great
pleasure to recognize Pitney Bowes for innovation excellence. As a longstanding partner, PBMS continues to leverage EMC Captiva to help
customers achieve true business transformation. We congratulate them, and look forward to meeting customer demand together.”
Pitney Bowes Document Processing Solutions (DPS), which utilize EMC® Captiva® for capture, indexing and delivery of business critical
documents, are delivered via a “best site” service model that gives clients the flexibility of on-site, off-site or a hybrid services model that best
meets their unique needs.
“Pitney Bowes is proud to receive this Partner Innovation award from EMC for Excellence in Design Integration,” said Scot Laudicina, practice
principal, managed mail and document services, Pitney Bowes Management Services. “As critical customer communications evolve to multi-
channel formats, it is more important than ever for enterprises to integrate their inbound documents and data with their critical business processes.
We’ve combined our document management expertise with EMC’s capture technology to deliver a flexible and scalable outsourced service
model for document processing.”
Pitney Bowes received the awards at the 2012 EMC World conference during the Information Intelligence Group’s Global Partner Summit in Las
Vegas. Annually, EMC's IIG organization recognizes select partner firms that have developed innovative go-to-market solutions using EMC's
information management technologies.
About the EMC Information Intelligence Group Product Offerings
EMC’s Information Intelligence Group provides intelligent capture, case management, customer communications and governance software and
services that solve even the most complex information challenges organizations face today – from information compliance and governance to
streamlining mission critical business processes, on premise or in the cloud.
Provides Clients Access to Flexible and Scalable Early Case Assessment and Review Capabilities
Pitney Bowes Legal Solutions (PBLS), a leading provider of document management, eDiscovery and litigation support services and division of
Pitney Bowes Inc. (NYSE: PBI), today announced several significant enhancements to its eDiscovery and litigation services portfolio for law firms
and corporate counsel. PBLS has added industry-leading early case assessment (ECA) and hosted review software and managed review
services to its comprehensive eDiscovery offering, as well as made significant additional investments in its national data center and service
delivery teams.
PBLS has added IPRO Allegro, an early case assessment tool that provides insight into the size, scope, and composition of data collections
before the start of eDiscovery processing and review, to its offering. IPRO Allegro enables interactive, real time culling of the case data using
search terms and metadata filters, which can significantly reduce the volume of relevant documents for review and save processing time by up to
95%.
In addition, PBLS has partnered with kCura to provide customers access to Relativity, a feature-rich online review platform that offers flexibility and
scalability for managing complex analysis, review, and production projects.
Both Allegro and Relativity are supported by PBLS’ national data processing center in Grand Rapids, Mich., where terabytes of data and millions
of pages of documents are processed and managed annually.
“These technology partnerships complement our already-powerful portfolio of leading legal discovery solutions and provide significant additional
value to our clients,” said Stephen Whetstone, Leader of Pitney Bowes Legal Solutions. “Rather than use the same hammer for every legal
discovery project, Pitney Bowes Legal Solutions is determined to use the right tool at the right price at the right location for each unique job.
When it comes to eDiscovery one size does not fit all.”
As part of PBLS’ ongoing effort to deliver the best service and value possible, the company has engaged the Association of Certified E-Discovery
Specialists, an independent training and verification organization, to deliver continued education and certification for its project managers,
business development representatives and staff. To date, key members of the PBLS team have completed the internationally-recognized ACEDS
certified training and testing program, with more staff members enrolled to complete the program in 2012.
Rounding out its full range of eDiscovery services, PBLS has enhanced its managed review capabilities via an alliance with Grand Rapids-based
RCA Business Solutions to deliver flexible and scalable managed review for projects of all sizes, both on-site and off-site. This provides our clients
on-demand access to a highly trained review staff, which includes former judges, in-house counsel, trial attorneys, law firm partners, patent
attorneys, and other licensed U.S. attorneys, to provide managed review of large volumes of electronically stored information and paper records in
litigation.
Pitney Bowes Legal Solutions is a leading provider of document management, eDiscovery and litigation support services designed to help law
firms, corporate legal departments and government agencies operate more efficiently and effectively. A division of Pitney Bowes Management
Services, Pitney Bowes Legal Solutions designs and builds innovative, best site solutions based on client needs.
Pitney Bowes Inc. Announces the Opening of a Second R&D Center in Pune, India
Pitney Bowes Inc. is opening another R&D center in Pune, India which will be the second center for the company in the country, and will focus on
research and development for its global portfolio, including Volly™ – a digital mailbox solution. Pitney Bowes's expanded operations are driven by
expansion of its product portfolio and the growing market interest across the globe. The center will allow Pitney Bowes Inc. to expand capacity for
local and global business demands. Located in two of India's most prominent IT hubs, Noida and Pune, the newly inaugurated facility reflects
Pitney Bowes’s increased investments and focus in the country.
Pitney Bowes considers India to be strategically important from both a market and an operational perspective. Within five years of setup, the
current R&D facility in Noida has succeeded the company’s expectations, with more than 600 employees working across business units. Over the
last few years, Pitney Bowes India has received kudos for its strategically driven Human Resource programs and Leadership practices. Amongst
the rewards and recognitions received, they secured wins in three categories at Asia’s Best Employer Brand Awards 2011, including the
’Exemplary Leader Award’, ‘Talent Management Award’ and the ‘Award for Continuous Innovation in HR Strategy at Work’. They have been
awarded as the Best Workplace by the Great place to Work Institute, and the AON Hewitt Award for the ‘Top Companies for Leaders’ in 2011.
Pitney Bowes Inc. has also been the founding supporter of Catalyst’s India chapter, the opening ceremony of which was held in Bangalore
recently.
“Innovation forms the foundation of our growth strategy and with the current expansion, we hope to further leverage India’s talent pool.” said Sue
McKinney, Vice President, Global Product Development, Pitney Bowes Inc. “The Pune center will be the development hub for Volly, and other
emerging digital solutions.”
“Pune has a strong talent pool and is a mature software product development destination. It boasts of 12% of Software Product Development
headcount in India, is an education and research hub and this is one of the main reasons why we chose to set up our second R&D center here.
With the opening of the Pune center, we hope to incubate, sustain and support local talent and maintain high quality of contributions and value to
Pitney Bowes globally.” said Manish Choudhary, Managing Director, Pitney Bowes Software India.
Pitney Bowes Inc. has been present in India since 2007, and is headquartered in Noida. It offers location intelligence, data management,
customer communication management, and predictive analytics solutions; each of these is designed to meet the business and operational
efficiency needs of customers where end-consumer data management is crucial for profitability, and geographical data plays a key role in business
decisions.
Pitney Bowes to Showcase Enterprise Content Management Capabilities at EMC World
Document Management Experts On-site to Provide Complimentary Consultations
Pitney Bowes Management Services, Inc. (PBMS), a wholly-owned subsidiary of Pitney Bowes Inc. (NYSE:PBI), will showcase its extensive
capabilities and expertise in enterprise content management and document processing at EMC World 2012, Booth #1015, May 21-24 in Las
Vegas.
PBMS’s document processing solutions help clients enhance their customer experience by integrating critical documents and data -- both physical
and digital –with enterprise content management systems to drive key business processes and workflows. These solutions, which utilize EMC®
Captiva® for capture, indexing and delivery of business critical documents, are delivered via a “best site” service model that give clients the
flexibility of on-site, off-site or a hybrid services model that best meets their unique needs.
“PBMS is a global leader and trusted partner for helping some of the world’s largest enterprises make the transition from physical to digital,” said
Scot Laudicina, practice principal, managed mail and document services, Pitney Bowes Management Services. “We’ve continued to enhance
our document processing platform and enterprise content management consulting services. As customer communications continue to shift to
digital, it is more critical than ever for enterprises to integrate their inbound documents and data with their critical business processes. We’ve
combined our document management expertise with the latest technology to deliver a best-in-class outsourced service model for document
processing.”
In addition to the booth, several Pitney Bowes document management experts will be on-site to provide complimentary consultations and solution
recommendations for attendees. PBMS will also host a learning session titled, “The Impact of Improving Document Capture and Processing” in
the Solutions Pavilion on Wednesday May 23, 3:45-4:15 p.m. local time.
EMC World has become a premier forum for IT professionals responsible for designing, building and operating advanced IT environments.
DMA and Pitney Bowes Invite Marketers to Submit Entries for 2012 'Personal Connections Eco Award"
Deadline for Submission Is July 16, 2012
The Direct Marketing Association (DMA) and Pitney Bowes Inc. (NYSE:PBI) today invited marketers around the world to submit entries for the
inaugural Personal Connections ECHO Award. The award recognizes companies and marketers that lead the way in customer communications
by using customer insights and marketing to create personal, long-lasting consumer relationships. Winners will be announced at the DMA2012
Conference and Exhibition, which will take place October 13-18 in Las Vegas.
“In today’s relationship-marketing era, data is the lifeblood of marketing,” said Larry M. Kimmel, DMA’s CEO. “This new award gives us the
opportunity to recognize the people and the organizations that are doing the world’s best data-driven personalized marketing. We are excited to
be partnering with Pitney Bowes this year on the Personal Connections ECHO Award.”
“As today’s customers gain more control over the information they receive, it is more important than ever for marketers to use relevant, targeted
communications to reach them,” said Murray Martin, chairman, president and CEO for Pitney Bowes. “The Personal Connections ECHO Award
will recognize companies and marketers who are creating highly personalized experiences to build customer loyalty.”
Evaluation of the Personal Connections ECHO Award submissions will focus on companies and marketers that build long-term, lasting customer
relationships, and apply data and market insights to make their customer communications more relevant and personal. The deadline for
submissions is July 16, 2012. To access the 2012 ECHO Awards entry form, please visit: echoconnections.org.
Pitney Bowes Announces New Technology for IntelliJet Printing System
Pitney Bowes Announces New Technology for IntelliJet® Printing Systems to Help Customers Create High-Impact Color Communications
Pitney Bowes Inc. (NYSE:PBI) today announced new hardware enhancements, software updates and capabilities for its IntelliJet® Printing
Systems to help high-volume transactional mailers and service bureaus produce high-quality, personalized color communications. Pitney Bowes
will showcase these enhancements at drupa 2012 in Dusseldorf, Germany (Hall 4, Stand 4C04).
Hardware Enhancements
Hardware updates include new printhead technology and color inks, which enable increased 800 feet-per-minute, full-density monochrome
printing speeds on the IntelliJet® 30 and IntelliJet® 42 Printing Systems, as well as 400 feet-per-minute, monochrome and full-density color speeds
on the IntelliJet® 20 Printing System. Pitney Bowes, which uses HP Inkjet Web Press technology in its IntelliJet Printing System family, will
demonstrate the 800 feet-per-minute, 100 percent variable-data color capabilities running on the T400 Color Inkjet Web Press in the adjacent HP
stand. Pitney Bowes will show in their stand, the 400 feet-per-minute color capabilities on the IntelliJet 20 Printing System.
The new inks and printheads also provide crisp images and a broader color range. These enhancements can help organizations transition their
printed communications from monochrome to color simply and cost-effectively to produce more effective customer communications. The color
imaging capabilities can also help organizations print high-speed transaction documents and high-quality customer communications pieces on the
same production line.
Software Updates
Software enhancements include the availability of IntelliJet Print Process Manager 3.1. The IntelliJet Print Process Manager is the workflow
engine that powers the Pitney Bowes family of IntelliJet® Printing Systems. The IntelliJet Print Process Manager 3.1 offers 64 bit platform support
to enable higher performance processing of critical print applications including extended and scalable high resolution PDF document workflows.
PDF support allows organizations to process 100 percent variable data, four-color jobs at full production speed, and transform and process
Metacode, LCDS, AFP, AFPDS, PS, PDF and PCL formats with the highest integrity. The expanded PDF capability can help customers easily
scale processing power to meet their evolving printing needs. The software can also optimize document output for mail finishing on Pitney Bowes
inserting systems.
The IntelliJet Print Process Manager 3.1 also includes an ink estimation tool to enable customers to identify ink usage consumption and the costs
of production for print jobs. In addition, the software includes enhanced color management enabling more options for the control of color to
achieve improved results and true balance between quality and cost.
The IntelliJet Print Process Manager 3.1 is available for customer specific shipment now and for general availability at the end of July 2012.
New Capabilities
In addition to the hardware and software updates, Pitney Bowes’s IntelliJet Printing System family now supports a fully integrated camera-based
content verification solution and a new zero-speed splicer and turret rewinder.
Videk’s DocuVision 8600 system provides real-time, page-level content verification at full press speed. This includes barcode and MICR
character quality analysis/readability and personalized variable data verification. Validation of information, accuracy of one-to-one messaging and
proof of production output helps provide enhanced job integrity for complex transactional mail applications. Used in tandem with the IntelliJet
Printing System family, transactional mailers and printers can increase productivity, reduce waste, and manage data for enhanced audit trails.
Pitney Bowes’s IntelliJet 42 Printing System also now supports a new zero-speed splicer and turret rewinder. Ideal for in-line finishing, the zero-
speed splicer reduces the time it takes to load and splice rolls in the unwind unit. The turret rewinder provides an alternative to in-line finishing to
offload completed rolls without stopping the printer.
“We are continuing to make investments in our IntelliJet Printing Systems to help meet the needs of high-volume transactional mailers around the
world,” said Ramesh Ratan, president of Pitney Bowes Document Messaging Technologies. “The new technology updates and capabilities we
are adding to the IntelliJet Printing Systems will help increase the quality, productivity and efficiency for printing high-impact color communications.”
The Pitney Bowes® IntelliJet Print Process Manager powers the IntelliJet Printing Systems to produce high-quality complex color or monochrome
customer communications at full print speed. The IntelliJet Printing System family leverages proven HP inkjet technology to offer 1,200 nozzles-per-
inch native resolution and nozzle redundancy for robust print quality.
Pitney Bowes® Production Intelligence® software allows mailers to integrate print and mail with one streamlined platform for unprecedented
process integration and control, greater print and mail precision and end-to-end system integrity. The IntelliJet® family of printing systems is a key
component to delivering more powerful, relevant customer communications. Only Pitney Bowes offers an end-to-end solution that can help print
and mail operations migrate to a White Paper Factory™ solution that includes output management, production print, mail finishing, envelope
wrapping and inline on-envelope printing, for greater productivity, operational cost savings made possible by lean, highly efficient document
manufacturing. All of these systems are backed by a single service and support team for peak efficiency and performance. Together, these
elements result in a truly integrated solution for companies where mail plays a strategic role in customer communications.
NEPS, LLC Enhances Integrated Communications Platform with integrated digital mail, archival, and ePresentment
Enhanced offering provided in partnership with Pitney Bowes Volly and Solimar Systems, Inc.
NEPS, a leading provider of customer communications management solutions, services and technologies, announced today the enhancement of
their Integrated Communications Platform to include integrated digital mail, archival and ePresentment services enabled by the Volly™ secure digital
delivery service from Pitney Bowes and SOLsearcher™ Enterprise from Solimar Systems, Inc. Additionally, the integrated system will be
demonstrated at the upcoming Xplor show being held March 27-29 in St. Pete Beach, Florida.
“We’ve been delivering innovative solutions to help our clients gain a competitive edge through optimized communications and document
processes for more than 20 years, and we’re excited to expand our hosted platform with a fully integrated solution for digital mail, archival, and
ePresentment,” said Denise Miano, President, Co-founder, and CTO of NEPS, LLC. “The NEPS Integrated Communications Platform is a single
framework that enables our clients to create, manage, and deliver true multi-channel communications across print and digital channels such as
digital mail, email, and web-presentment. The Volly digital delivery service is a great channel that our clients can use to communicate with their
customers who elect to use Volly to receive communications when, where, and how they prefer.” Ms. Miano continued, “By integrating the Volly
secure digital delivery service and SOLsearcher Enterprise (SSE) onto our platform, we also provide our clients with an easy way to search,
retrieve, and view electronic versions of all their documents, whether they are delivered through the Volly digital service, other digital channels…or
even print.”
“We are pleased that NEPS is leveraging the Volly secure digital delivery service to further enhance their Integrated Communications Platform",
stated Chuck Cordray, president, Volly, Pitney Bowes. "The Volly secure digital delivery service provides our partners with an innovative way of
enabling their customers to achieve their business objectives.”
“We designed SSE to be a highly scalable, globalized platform for secure archiving and ePresentment of customer facing documents “said Mary
Ann Rowan, CMO & VP Sales of Solimar Systems, Inc. “SSE can dynamically serve up documents to Volly from NEPS’ hosted repository while
allowing those same documents to be accessed by authorized employees and Call Center staff with full security and comprehensive access
tracking/reporting,” Rowan continues, “We look forward to showcasing this technology to our clients in the Solimar booth at the Xplor conference
in Tampa next week.”
Under the agreements, NEPS offers a single, end-to-end communications workflow that supports multiple input streams in a hosted framework,
helping companies minimize startup costs, accelerate the ROI, and speed time-to-market. The integrated solution includes comprehensive
management tools that optimize visibility and control through a single management portal while providing authorized users with secure access to
all of their critical communications regardless of the input stream, output format, or delivery channel. The platform also enables powerful new
levels of personalization as each customer communication can be uniquely tailored with specific content and technology features that are unique
to each output format including print, web, email, or digital mail.
The Volly™ secure digital delivery service is a cloud-based digital mail communications platform that will empower consumers to receive, view,
organize, and manage bills, statements, and other content from multiple providers using a single application. Volly™ is an opt-in, consumer-focused
consolidation service which also includes online bill pay, and will be made available at no cost to U.S. consumers.
The SOLsearcher™ suite, which includes SOLsearcher Enterprise (SSE), provides powerful web presentment solutions that enable organizations to
effectively index, store, search, retrieve, and view large collections of transactional documents. Designed to complement or replace existing print
processes, SSE allows users to securely access critical business documents and reports via the web.
Pitney Bowes Announces New Enhancements for the IntelliJet(TM) Line of Printing Systems
Pitney Bowes Inc. today announced new enhancements to its line of IntelliJet™ Printing Systems that are designed to increase the operational
performance and quality range of the systems. These updates include new higher print speed options to help high-volume transactional mailers
and service bureaus improve run times and operational performance to meet critical production deadlines for their valuable customer
communications. Pitney Bowes will showcase these features at drupa 2012 in Dusseldorf, Germany (Hall 4 Stand 4C04).
The upgrades include:
An optional print speed of 244 meters (800 feet) per minute for monochrome production of customer communications for the IntelliJet™ 30 and
IntelliJet™ 42 Printing Systems. At this higher speed, operations can produce 4-up letter applications at up to 6,982 impressions per minute and A4
applications up to 6,570 impressions per minute. Available as an option on new systems or as an upgrade to help customers enhance their
investment as their business needs change, the 244 meters (800 feet) per minute speed provides additional capacity to process more
monochrome documents per shift while maintaining outstanding print quality.
An option to double the speed of the IntelliJet™ 20 Printing System to 122 meters (400 feet) per minute for color printing of transactional statements.
The 122 meters (400 feet) per minute speed provides additional capability to process more full color, personalized, 100% variable data documents
per shift while maintaining outstanding print quality. The speed increase is available as an option on new systems or as an upgrade to existing
systems.
An expanded paper printing range which includes coated papers to help in-house mail and print operations process more types of applications.
“Pitney Bowes is committed to providing our customers with solutions that can help them better connect with their customers to build more
valuable relationships,” said Ramesh Ratan, president, Pitney Bowes Document Messaging Technologies. “The enhancements to our IntelliJet
printing systems can help enterprises and third-party service bureaus move to digital color print and mail helping them more effectively produce
relevant, personalized transactional and transpromo statements that drive better business results.”
The Pitney Bowes® IntelliJet Print Process Manager powers the IntelliJet Printing Systems to produce highly quality complex color or monochrome
customer communications at full print speed. The IntelliJet Printing System family leverages proven HP inkjet technology to offer 1,200 nozzles-per-
inch native resolution and nozzle redundancy for robust print quality.
Pitney Bowes® Production Intelligence® software allows mailers to integrate print and mail with one streamlined platform for unprecedented
process integration and control, greater print and mail precision and end-to-end system integrity. The IntelliJet™ family of printing systems is a key
component to delivering more powerful, relevant customer communications. Only Pitney Bowes offers an end-to-end solution that can help print
and mail operations migrate to a White Paper Factory™ solution that includes output management, production print, mail finishing, envelope
wrapping and inline on-envelope printing, for greater productivity, operational cost savings made possible by lean, highly efficient document
manufacturing. All of these systems are backed by a single service and support team for peak efficiency and performance. Together, these
elements result in a truly integrated solution for companies where mail plays a strategic role in customer communications.
Pitney Bowes to Host Document Messaging Technologies Customer Event at Global
Technology Center
Pitney Bowes Inc. today announced it is hosting a Document Messaging Technologies customer event on April 10-12, 2012, at its Global
Technology Center in Danbury, Connecticut. The event will offer enterprise mailers, third-party service providers and marketing leaders an
opportunity to see the company’s latest customer communications solutions in action. Attendees will also have an opportunity to preview new
product enhancements that will be showcased at Drupa 2012, the world's largest trade fair for the print and media industry, in May, in Düsseldorf,
Germany.
Ramesh Ratan, president, Pitney Bowes Document Messaging Technologies will deliver the keynote address on ways to leverage the
transactional statement to maximize customer lifetime value. “We are excited to welcome our customers to our new Global Technology Center.
We look forward to sharing insight on how to more cost-effectively use customer communications to help build meaningful, personal connections
with consumers that can drive revenue growth.”
At the customer event, the Company’s latest innovations will be on display including:
· Pitney Bowes’s growing family of IntelliJet™ Printing Systems with faster print speeds and new mail finishing options printing a White Paper
Factory™ application.
· The Mailstream Wrapper™ next generation mail finishing system that combines innovative wrapping technology with proven intelligence and
speed. Integrated with the Print+ Messenger in-line printing system, this solution can assemble envelopes and print color messages, logos and
addresses in-line during mail finishing to drive unprecedented levels of productivity and operational cost savings.
· The Rival™ Productivity Series inserting system to provide mid-volume transactional mailers with a powerful and cost-efficient solution to
process high-value customer communications including both letters and flats.
· A complete line of sorting solutions that can meet the volume and mail spectrum needs of both mid-sized and large mailers who want to
reduce their postage costs. These include the Vantage™ Sorting System that maintains consistently high mail sorting throughput for optimizing
postage cost. Also, the Reliant™ Mail Sorter with its compact footprint can help companies with lower mail volumes benefit from increased postal
discounts, reduced operating costs and productivity gains.
· The MarketSpace™ Web platform which can help U.S. high-volume transactional mailers connect with third-party advertisers to sell the
white space on their statements for targeted advertising opportunities.
· Pitney Bowes’s latest DFWorks® White Paper Factory™ software enables comingled mail piece jobs to be tracked and reported on
separately, which is a key requirement for businesses looking to achieve job efficiency and integrity.
· The Production Intelligence® software suite, including output management and automated document factory solutions, which connect all
critical print and mail processes into a seamless workflow for greater efficiency and accuracy.
· The Volly™ secure digital delivery service, a cloud-based digital mail communications platform that will empower consumers to receive, view,
and manage bills, statements, and other content from multiple providers using a single application.
Customers will also tour Pitney Bowes’s newly renovated Global Technology Center, which will support the Company’s continued evolution into
customer communications management. The facility brings together Pitney Bowes engineering, research and development, product
management, and information technology services in Connecticut under one roof for the Company’s communications solutions businesses. This
will allow for greater collaboration to build innovative hardware and software solutions, and help engineers identify ways to integrate technologies,
products and services for customers.
For additional information and to register online for the customer event, please visit .pb.com/pre-drupa
Pitney Bowes Selects Adobe Solutions to Help Power Personalization and Customization of
Volly
Pitney Bowes Selects Adobe Solutions to Help Power Personalization and Customization of Volly™ Secure Digital Delivery Service
International posts & banks will be able to customize their own branded digital delivery service based on core Volly™ consumer platform
Pitney Bowes Inc. (NYSE: PBI) announced today that it has selected Adobe Systems Incorporated as a technology partner for the Volly™ secure
digital delivery service. Adobe® Digital Marketing Suite technology will be a key component of the Volly™ system, both for the U.S. consumer
launch by Pitney Bowes, and for partners who wish to customize Volly™ for their particular needs. The integrated enablement of the Volly™ secure
digital delivery service will allow international posts and banks to readily create their own branded digital delivery solution. The integrated
enablement will also allow for brand provisioning on the Volly™ digital delivery service, and consumers will be able to control how, when and where
they receive their digital mail communications.
“As the mailstream pioneer and innovator, we are partnering with premier technology brands that excel at digital --including Adobe -- to merge
these two worlds for a successful transition to the digital mailstream,” stated Chuck Cordray, president, Volly, Pitney Bowes. “Not only are we
enabling businesses to build customer loyalty and profitability through highly-personalized communications, we are providing consumers with the
convenience of anytime/anywhere secure access to receive, manage and respond to their correspondence through one source.”
Under the agreements, Pitney Bowes will be leveraging the Adobe Digital Marketing Suite, including Adobe® CQ, to harness the power of
personalization and customization for the Volly™ digital delivery service.
With the integration of the Adobe CQ content management system, the Volly™ digital delivery service will include a plug-and-play presentation layer
that allows for personalization – a critical feature for international posts and banks that are looking for a customizable white label digital delivery
solution –enabling them to readily create their own branded solution. For consumers using the Volly™ digital delivery service, this benefit translates
into the ability to readily access their personal Volly™ digital delivery service account where, when and how they prefer.
The online analytics capabilities of the Adobe Digital Marketing Suite will help to provide mailing and service bureau partners of the Volly™ digital
delivery service with intelligent and actionable insights, helping them to make more informed business decisions regarding how to develop and
identify their markets. Built on a foundation of personalization, the Volly™ secure digital delivery service will provide mailers with the ability to
instantaneously deliver tailored content.
“By teaming with Adobe and leveraging our Digital Marketing solutions for the Volly digital delivery service, Pitney Bowes will provide its partners
the power to personalize experiences and, ultimately, delight customers at every interaction,” said Kevin Cochrane, vice president of product
strategy and solution marketing, Adobe. “The Volly system illustrates that Pitney Bowes is a forward-thinking organization that recognizes the ability
to build and sustain loyalty with savvy, digitally immersed customers is a key competitive advantage.”
The Volly™ secure digital delivery service is a cloud-based digital mail communications platform that will empower consumers to receive, view,
organize, and manage bills, statements, and other content from multiple providers using a single application. Volly™ is an opt-in, consumer-focused
consolidation service which also includes online bill pay, and will be made available at no cost to U.S. consumers.
Crouse Named Vice President of Small and Medium Business for Pitney Bowes, North America
Pitney Bowes Inc. today announced the appointment of Jeff Crouse as vice president and general manager, small and medium business, North
America Mailing.
Crouse joins Pitney Bowes following senior roles most recently at Leads360 and for over seven years at Stamps.com, giving him a unique
perspective on the postal industry and the business dynamics affecting the small and medium business (SMB) market.
“Jeff Crouses’s extensive experience in digital marketing and integrated multi-channel marketing campaigns will be a tremendous asset in leading
the growth of our overall SMB business in North America,” said Patrick Brand, president, North America Mailing, Pitney Bowes. “Pitney Bowes is
committed to providing flexible, web-based solutions that allow the SMB market to easily manage their physical and digital communications
wherever they do their business. Jeff has the knowledge and skills to lead that initiative.”
Crouse will be overseeing customer acquisition programs for the SMB market using a variety of online and offline channels. He will also lead the
division’s efforts in customer retention and the continued expansion of the pbSmart™ family of products.
“I am very excited to help build on our strong presence in the SMB market and to reach new segments, “said Crouse. “Pitney Bowes serves over
700,000 small and medium businesses every day. I look forward to the opportunity to help expand our full suite of Pitney Bowes solutions that
optimize customer communications management to meet the needs of both existing and new customers.”
Pitney Bowes’s pbSmart suite of cloud-based products, introduced to the market last year, is designed for small and medium businesses to create,
produce, deliver and measure their own customer communications in a more customized and personalized yet affordable way to help grow their
business. pbSmart products and services can be accessed from any computer with an internet connection.
Forty Service Bureaus and Large-Volume Mailers Sign Agreements to Offer Innovative Service
Pitney Bowes Inc. announced today that it has signed forty strategic alliance agreements with large third-party mailers for the Volly™ secure digital
delivery service. The signed agreements with large volume mailers and service bureaus provide access to more than 5,000 companies and
consumer brands. Together, these mailers send out over five billion bills, statements and account communication annually for their customers
across major mailing segments, including the automotive, banking, brokerage, cable, credit union, consumer products, direct mail, financial
services, state and local government, healthcare, insurance, loyalty, marketing, mutual fund, non-profit, payroll, publishing, retail,
telecommunications and utilities industries.
“We closed 2011 with accelerating momentum to build participation in the Volly™ secure digital delivery system,” said Chuck Cordray, president,
Volly, Pitney Bowes. “We know that success in this emerging industry depends on mailer density –the amount of mail the average household can
receive digitally -- and delighting the consumer with a great experience. Mailers want a secure digital delivery system that supports the mailer’s
brand while offering a new, powerful channel for customer communications. With Volly, brands control their messaging, and consumers control
chosen senders, creating a powerful, interactive marketplace.”
The Volly™ secure digital delivery service is a cloud-based digital mail communications platform that will empower consumers to receive, view,
organize, and manage bills, statements, direct marketing, catalogs, coupons and other content from multiple providers using a single application.
Volly™ is an opt-in, consumer-focused consolidation service which also includes online bill pay, and will be made available at no cost to U.S.
consumers.
Pitney Bowes Opens Global Technology Center in Danbury, CT
Collaborative Environment to Foster Innovation and Growth
Pitney Bowes Inc. today held a ribbon-cutting ceremony to commemorate the opening of its Global Technology Center in Danbury, Connecticut.
The newly-renovated facility will support the Company’s continued evolution into customer communications management (CCM) to help
businesses grow by building customer loyalty and increasing profitability through highly-personalized communications.
Connecticut Governor Dannel P. Malloy, Danbury Mayor Mark D. Boughton, and other federal, state and local officials, joined Pitney Bowes
Chairman, President and CEO Murray Martin at the ribbon-cutting event.
The Global Technology Center brings together Pitney Bowes engineering, research and development, product management, and information
technology services in Connecticut under one roof for the Company’s communications solutions businesses. This will allow for greater
collaboration to build innovative hardware and software solutions, and help engineers identify ways to integrate technologies, products and
services for businesses of all sizes.
Located at 37 Executive Drive, Danbury, the Global Technology Center includes approximately 300,000 square feet of space with a new open
lab environment and office space, collaborative team and project space, upgraded wireless capabilities, and technology-enabled conference
rooms and public areas. The Pitney Bowes Global Technology Center employs approximately 650 people.
“We are excited to celebrate the opening of our Global Technology Center in Danbury,” said Martin. “Pitney Bowes’s foundation is built on
innovation. The Global Technology Center will allow Pitney Bowes to continue to fuel new ideas and technologies, and execute with agility and
flexibility to respond to changing market and customer needs.”
“Pitney Bowes has been a leading technology provider and employer in Connecticut for more than 90 years, and this new Global Technology
Center is another indication of their commitment to Connecticut,” said Governor Malloy. “We have made tough decisions to get our fiscal house in
order and improve the state’s business climate, and those decisions are showing results in the form of a lower unemployment rate, more than
9,000 new jobs, and investments from companies like Pitney Bowes. We are working to turn around decades of economic stagnation and we
welcome Pitney Bowes’s commitment and dedication to reinventing Connecticut.”
“Danbury is thrilled that Pitney Bowes has chosen to expand its operations in our city,” said Mayor Boughton. “Pitney Bowes has been a long-
standing member of our business community and we look forward to continuing to work together.”
As a global enterprise, Pitney Bowes is integral to the business processes of nearly two million organizations worldwide. Representative clients
include more than 90 percent of the Fortune 500 firms; local, regional and national governments in scores of countries; global giants in the health
care, insurance, financial services, and telecommunications industries; and hundreds of thousands of smaller firms.
Providing innovative solutions that help organizations improve operational efficiency and enhance the value they bring to their clients'
communications is key to the firm’s success. Pitney Bowes continues to invest in R&D and strategic partnerships to bring advanced technology to
the market. In 2010, the Company’s R&D investment was USD$156 million.
In the past year, Pitney Bowes launched a series of new products and services that help organizations enhance communications and make them
more personal. These include: the cloud-based pbSmart™ suite of marketing communication solutions; and the EngageOne Liaison™ solution for
customer analytics, billing intelligence and electronic bill presentment and payment. In addition, Pitney Bowes announced the Volly™ secure digital
delivery service and expanded its family of IntelliJet™ high-speed digital color printing systems.
In 2010, Pitney Bowes also acquired Portrait Software, a leading global provider of advanced marketing and customer analytics software, and
launched the Connect+™ Customer Communications Series.
Pitney Bowes Expands Strategic Alliances to Build Mailer Density for Volly™ Secure Digital Delivery Service
Thirty Large-Volume Mailers and Service Bureaus Sign Agreements to Offer Innovative Service
Pitney Bowes Inc. announced today that it has signed thirty strategic alliance agreements with large third-party mailers for the Volly™ secure digital
delivery service. The signed agreements are with large volume mailers and service bureaus that represent over 4,000 companies and consumer
brands. Together, these mailers send out nearly six billion mail pieces annually for their customers in the automotive, banking, brokerage, cable,
credit union, consumer products, direct mail, financial services, state and local government, gaming, healthcare, insurance, loyalty, marketing,
mutual fund, non-profit, payroll, publishing, retail, telecommunications and utilities industries.
"Density is key–and relationships with high-volume mailers and service bureaus will be the fastest route to achieving it,” stated Matt Swain,
associate director, Document Outsourcing, InfoTrends. “Pitney Bowes is doing a great job of leveraging its extensive relationships with high-
volume mailers across the United States to help reach the density necessary to make Volly an attractive consumer destination.”
“Building density to create an experience that consumers really use and depend on can only be done with trust— trust not only between solution
provider and mailer, but also trust between consumer and mailer,” explained Chuck Cordray, president, Volly, Pitney Bowes. “The Volly™ secure
digital delivery system was purposefully designed so that it supports the mailer’s brand while offering a new, powerful channel for customer
communications. Brands control their messaging, and consumers control their chosen senders, creating a powerful, interactive marketplace.”
The Volly™ secure digital delivery service is a cloud-based digital mail communications platform that will empower consumers to receive, view,
organize, and manage bills, statements, direct marketing, catalogs, coupons and other content from multiple providers using a single application.
Volly™ is an opt-in, consumer-focused consolidation service which also includes online bill pay, and will be made available at no cost to U.S.
consumers.
Brands Should Master the Customer Dance According to Pitney Bowes CCM Research
Dancing reality television shows have captivated American and European consumers alike, and marketers should take note, according to
research from Pitney Bowes Inc. The customer communications management firm helps brands engage with customers across many channels.
For consumer brands, it’s a new customer dance thanks to technology that leverages customer data and applies it to two-way personalized
conversations across physical and digital channels.
According to the Pitney Bowes white paper The Customer Dance: When to Lead, and When to Follow, marketers should incorporate the
customer experience into their branding efforts, especially in digital channels. In physical channels, such as mail and in-person interactions, brands
should inform conversations with the most recent customer data that demonstrates that the brand recognizes each customer personally.
To move beyond loyalty and retention, the Pitney Bowes survey queried consumers in the UK and the U.S. as to which specific techniques
encourage them to “continue using a business and maybe buy more from them.” The four most popular steps in the dance between brands and
consumers were:
· Providing channel choice for contacting a company (53%)
· Providing home delivery (52%)
· Giving consumers a say in development of products and services (46%)
· Featuring controls so consumers may select preferred channels and frequency of communications (46%)
“Today, we have the software that powers cross-channel alignment for creating a mutually managed experience between brands and
customers,” said Murray Martin, Chairman and CEO of Pitney Bowes Inc. “The customer data that brands have collected can now be
dynamically applied to customer interactions on the Web, in call centers, with live chat, on bank statements, direct mail, and even in stores. We
have the technology. Marketers can now provide the personalized two-way dialog that consumers are craving.”
Pitney Bowes Management Services (PBMS), a wholly owned subsidiary of Pitney Bowes Inc., today released a white paper that provides insight
on improving document capture and processing to better manage the growing volume and types of inbound hard copy communications and
warns of the risks associated with implementing an ad-hoc system in-house with limited IT resources.
The white paper, entitled "Improving Document Capture and Processing With Minimal IT Impact," reveals the many advantages of outsourcing
document processing to a leading service provider, which includes limited IT drain, minimal capital expenditures on hardware, technology and
software, and the value of strong document management expertise to ensure the system does what it is intended to do.
"Everyday, businesses receive thousands of paper documents, mail, email and faxes that need to be captured and transformed for entry into
business processes," said Scot Laudicina, practice principal, Managed Mail & DPS, Pitney Bowes Management Services. "It is essential to
businesses of all sizes to capture that data and link it to their business processes quickly and efficiently. For example, a claim that is received by
mail at an insurance company needs to be converted into data and entered into the company's claim processing system for resolution. The faster
and cleaner that data is entered, the quicker the company can process the claim, leading to improved productivity and better customer
satisfaction."
In addition, the white paper highlights the key factors organizations should consider when selecting an outsourcing services provider and six
benefits they should expect from a knowledgeable, experienced outsourcing company.
Pitney Bowes Management Services designs, implements and operates global solutions that provide enterprise clients with customer
communication, mail, print and document lifecycle services that help create more effective, efficient and compliant business processes and
operations.
Pitney Bowes Signs Strategic Alliance Agreement with Allison Payment Systems
Pitney Bowes Signs Strategic Alliance Agreement with Allison Payment Systems to Provide Volly™ Secure Digital Delivery Service
Pitney Bowes Inc. announced today that it has signed a strategic alliance agreement with full-service customer communication solutions provider
Allison Payment Systems for the Volly™ secure digital delivery service. Allison Payment Systems will be offering the innovative digital delivery
service to its more than 300 customers in the financial services, healthcare, insurance and utilities industries.
Allison Payment Systems, LLC, is a full service solutions provider specializing in digital transactional document presentment, print & mail services
and a host of Electronic Document Delivery and Management (EDDM) tools.
“Having evolved from a coupon payment booklets developer and manufacturer, and consistent with our 120-year legacy of innovation, we are
eager to augment our e-payment services to our customers with the Volly secure digital delivery service,” said Joseph P. Thomas, president and
CEO, Allison Payment Systems. “The Volly service provides another avenue for our clients to migrate from traditional print to online bill pay
presentment,” said Thomas.
The Volly™ secure digital delivery service is a cloud-based digital mail communications platform that will empower consumers to receive, view,
organize, and manage bills, statements, direct marketing, catalogs, coupons and other content from multiple providers using a single application.
Volly™ is an opt-in, consumer-focused consolidation service which also includes online bill pay, and will be made available at no cost to U.S.
consumers.
"We are pleased to welcome Allison Payment Systems to the rapidly expanding network of Volly strategic partners," said Chuck Cordray,
president, Volly, Pitney Bowes. "Their reach within the payments industry will provide their more than 300 business customers with the option to
use Volly. Those business customers can leverage Volly to deliver brand communications for the consumers who are managing and paying their
bills through the Volly service," said Cordray.
Contradicting typical protocol of an evening at the symphony, patrons attending Saturday evening’s performance on November 12 at the
Stamford Symphony will be asked to turn their smartphones on.
At the beginning of the concert, Murray Martin, Chairman, President and CEO of Pitney Bowes Inc. (NYSE: PBI), will take to the stage to
introduce the latest enhancement to the Symphony’s communications strategy, the QR (Quick Response) code, a move the organization is
making to keep pace with changing preferences of current and potential patrons.
It will be the first-time concertgoers see the black-and-white square appear on Symphony programs, which Martin will describe as yet another way
to access the Symphony’s messaging from users’ mobile devices. The invitation to debut Pitney Bowes’s newly unveiled pbSmart Codes to the
audience comes from Stamford Symphony CEO Barbara Soroca who believes the time is right to explore new avenues, and new communications
technology, to attract fresh faces to the Symphony.
“Mobile communication is no longer the future, it is now,” said Soroca. “In this age of continuous communications, the symphony world must utilize
mobile QR codes to interact with our audience. Our intention is to design offers and provide insights to enhance the Stamford Symphony
experience and, ultimately, appeal to the younger audience in the community.” Soroca continued, “We jumped at the opportunity to work with
Pitney Bowes, to tap into their area of expertise, and explore the most effective ways of using QR codes to draw new people in to the wonders of
classical music.”
QR codes now accompany summaries of each performance of the 2011-12 season, and are included in all advertisements, direct mail campaigns,
and posters in the theater entrance. By scanning the QR code, patrons can view video interviews with Maestro Eckart Preu, be automatically
directed to the Symphony’s website and get immediate access to purchase tickets for an upcoming concert.
“We are honored that the Stamford Symphony has invited us into their home, not just for tonight to introduce this new feature, but also into their
day-to-day business plan,” said Murray Martin. “We are excited about the impact pbSmartCodes will have on businesses. We look forward to
working with the Symphony to communicate their messages in new ways and expand interest in their remarkable programs.”
pbSmart™ Codes enable businesses, including cultural organizations such as the Stamford Symphony, to attract and interact with potential
customers in ways never thought possible before, using QR codes on physical marketing materials like posters and tickets.
Since customers access the information via a mobile, or “mobi-page,” businesses can update or alter promotions digitally without changing
marketing collateral, allowing businesses to remain dynamic and flexible. The product also includes a feature to capture emails for future
campaigns, and provides analytics to know if their campaign is effective and to measure ROI.
IMS Inc. to Offer Pitney Bowes Volly™ Secure Digital Delivery Service to Customers
IMS Inc. (Immediate Mailing Services, Inc.) announced today that it has signed a strategic alliance agreement with Pitney Bowes Inc. for the
Volly™ secure digital delivery service. IMS will provide this innovative service to its customers in the financial, medical, retail, and collection
industries.
“We evaluated the Volly service and felt it truly has the ability to be transformative in people's lives.
We believe this platform will enhance our assortment of products focused on improving customer communications” said John Mashia, president
and chief operating officer, IMS.
The Pitney Bowes Volly™ secure digital delivery service is a cloud-based digital mail communications platform that will empower consumers to
receive, view, organize, and manage bills, statements, direct marketing, catalogs, coupons and other content from multiple providers using a
single application. Volly™ is an opt-in, consumer-focused consolidation service which also includes online bill pay, and will be made available at no
cost to U.S. consumers.
“Customers are looking for partner companies that can bridge the gap between their business demands and technology capabilities,” said Chuck
Cordray, president Volly, Pitney Bowes. “We are pleased to partner with IMS to empower consumers to help simplify their lives with the Volly™
secure digital service.”
Purchasing, Shipping and Communications Preferences Vary by Country; Deeper Insight Can Help Drive E-Commerce Growth
New global e-commerce research from Pitney Bowes Inc. (NYSE: PBI) reveals that one-size does not fit all when it comes to consumers’ online
shopping preferences around the world. While international shoppers share some characteristics, the survey reveals key differences among
consumers in many countries. U.S. retailers looking to expand their businesses online to international markets should consider the unique
consumer shopping behaviors and preferences in each country.
Commissioned by Pitney Bowes, the polling firm ORC International surveyed approximately 10,000 adults across 10 countries regarding shopping
habits and preferences. Consumers were polled in Australia, Brazil, Canada, China, France, Germany, Japan, South Korea, the United Kingdom,
and the United States.
Online shopping is a truly global habit, according to the research. Overall, 93 percent of consumers polled have purchased products online, with
49 percent doing so during the last 30 days. Consumers in Germany, South Korea and the U.K. were the highest for making online product
purchases (98 percent) followed closely by Japan (96 percent). In Canada, where online shopping is least prevalent, more than four out of five (82
percent) reported having bought goods online.
The survey also found that international shoppers want four basic things when purchasing products online: competitive prices (71 percent); a
broad selection of products (42 percent); easy, intuitive checkout (35 percent); and low costs for shipping, duties and taxes (35 percent). Price of
products was the most important consideration for purchasing products online in all 10 countries. However, other consumer preferences varied by
country. For example:
· Ease and speed of the online checkout process was more important to consumers in Germany and South Korea (both 59 percent), but
much less important in Japan (11 percent).
· French consumers were seven times more interested in the ability to track an order than Japanese consumers (37 percent versus five
percent).
· Accurate delivery date estimates were more important to consumers in China and South Korea (both 20 percent) but less important in
Canada (10 percent).
· A clear and easy to understand return policy was almost three times more important to consumers in China (36 percent) than to consumers
in Brazil and the U.S. (both 13 percent).
“Given today’s economic situation, international e-commerce is becoming even more enticing as U.S. products are becoming more attractive and
affordable for international buyers,” said Jay Oxton, president of mail services, Pitney Bowes. “However, to be successful, retailers need to ensure
they can offer a simple and seamless online shopping experience, and have a clear understanding of consumers’ purchasing, shipping and
communications preferences in each market.”
The study also showed significant differences in why the consumers surveyed abandon online shopping carts. High shipping costs (67 percent),
additional fees at time of delivery such as duties and taxes (47 percent), and the delivery time (39 percent) were the top disincentives to complete
purchases online. Consumers in the U.S. (83 percent), U.K. (79 percent) and Japan (78 percent) are three times more sensitive to shipping prices
than consumers in South Korea (25 percent).
The survey also revealed insight on what types of products international consumers are more likely to purchase online than in a brick-and-mortar
store. Top product categories for online purchases included books, videos and music (58 percent), computer hardware and software (41 percent),
and consumer electronics (38 percent).
Consumers in China indicated they are more likely to purchase apparel (58 percent) and footware (53 percent) online versus in a store. As a matter
of fact, for almost every category included in the survey, respondents in China are more likely to purchase products online with the exception of
computer hardware and software (39 percent), and jewelry/watches and accessories (16 percent).
When asked about preferences for receiving information on new products, promotions or other offers from retailers/merchandisers, 59 percent of
global consumers indicated they prefer e-mail communications. Twenty-five percent of respondents said they prefer to receive this information in
catalogs and direct mail, indicating that mail is another strong channel for online retailers. Four percent of respondents prefer to receive information
via text messaging, and social media channels (Facebook and Twitter).
Looking at all 10 countries, consumers in Brazil had the highest preference for receiving new product and promotional information via e-mail (72
percent). Consumers in Australia (33 percent) had the highest preference for receiving information in catalogs and direct mail followed closely by
Canada (32 percent), Germany (31 percent) and the U.S. (30 percent). Text messaging information had the highest preference with consumers in
South Korea (13 percent), Japan (12 percent) and China (nine percent). Consumers in China (11 percent), and Brazil and South Korea (both five
percent) responded the highest for receiving information via social media channels.
Methodology:
The survey of 10,000 respondents, conducted by ORC International on behalf of Pitney Bowes, was conducted online and polled 1,000
respondents across 10 countries. The survey was conducted in June 2011.
Pitney Bowes Unveils pbSmart™ Codes: Latest Addition to pbSmart Suite of Marketing Communication Solutions
QR Code solution with customizable mobi-page allows for more engaging and interactive marketing campaigns with real time tracking and reporting
Pitney Bowes Inc.’s pbSmart™ Codes is being introduced in open beta to thousands of marketing executives attending the DMA2011 conference
in Boston this week. The latest addition to the pbSmart suite of marketing communication solutions is a web-based software tool that can
integrate QR codes to physical and digital marketing materials to create interactive marketing campaigns from a desktop. The end-to-end solution
allows businesses to create marketing campaigns from QR code creation to dedicated mobi-sites that can appear on any mobile device and
printed marketing materials, integrate with email and social media, and deliver real time customer analytics and reporting.
Once scanned by Pitney Bowes’s QR code reader, ScanShot, or other readers, the code directs a potential customer to a mobile web page with
information about its business, including a website, coupon, video, product announcement, special promotion or customer service.
pbSmart Codes enables a business to develop an interactive marketing campaign using QR codes that bridges the physical medium to dynamic
mobi-pages effortlessly. The platform allows unique QR codes to be added to printed materials, such as posters, flyers, yard signs or exported to
other communication channels. Printed materials are then ordered through pbSmart Codes and shipped by Pitney Bowes. Built with dynamic
needs and flexibility in mind, the mobi experience of the customer can be altered, adjusted or regularly changed, but the QR code design remains
the same. Marketing collateral never has to be replaced when the promotional offer changes. The product features an instant feedback
mechanism to capture emails for future campaigns, and provides analytics to know if their campaign is effective and to measure ROI.
"Pitney Bowes is thrilled to deliver this exciting, end-to-end QR code solution that enables businesses of all sizes to engage and interact with their
customers in ways we never before thought possible," said Neil Rader, general manager, small and medium business, Pitney Bowes. Imagine a
patient in a doctor’s waiting room, scanning a QR code and learning about a new medical procedure in a matter of seconds or a retail store that
has a QR code with a message ‘Scan Here for the Deal of the Day’ to help drive sales in a new, fun way. Today it’s more challenging to get the
attention of customers and engage them in the moment. pbSmart Codes now provides the channel to connect with customers virtually anywhere
on their terms. We think it’s such a fabulous opportunity for small businesses, we’re offering a free version to get them started.”
Until recently QR codes have been used by Americans in the most basic ways. A survey conducted by Pitney Bowes in April of small and medium
business owners found only 18 percent used QR codes often in their marketing. Among them, 45 percent used them on business cards, 45
percent used them in print ads, and 44 percent used them in direct mail. The main reason for resistance in using them was that they were too
difficult to understand (37 percent). Despite the early resistance, a study by comScore, Inc. released in August, found that in June 2011 alone, 14
million mobile users in the U.S., representing 6.2 percent of the total mobile audience, scanned a QR code on their mobile device.
pbSmart Codes works easily with other customer communication solutions including Pitney Bowes’s pbSmart™ Connections, pbSmart Marketer™,
and the Connect+™ Communication Series.
The introduction is the newest addition to Pitney Bowes’s pbSmart suite of cloud-based products designed for small and medium businesses to
create, produce, deliver and measure their own customer communications in a more customized and personalized yet affordable way to help grow
their business. pbSmart products and services can be accessed from any computer with an internet connection.
Patrick Fogarty, Timothy Healy and Stephen Whetstone Join PBMS
Pitney Bowes Management Services (PBMS), a wholly owned subsidiary of Pitney Bowes Inc. (NYSE: PBI), today announced the appointment of
three new executives to lead its commercial, legal and public sectors, including: Patrick Fogarty, vice president and commercial sector leader;
Timothy Healy, vice president and public sector leader; and Stephen Whetstone, vice president and legal sector leader. These three sectors
currently make up the vast majority of the company’s service contracts and represent significant growth opportunities for its document and
customer communications management services.
“We are very excited to be entering a new phase in our global services business,” said Vicki O’Meara, executive vice president and president,
Pitney Bowes Services Solutions. “Our organization is now aligned with our customers and markets and we are very pleased to bring aboard
three very successful and dynamic leaders to develop and grow each sector. Pat, Tim and Steve each bring vast experience and industry
leadership as well as a proven ability to build long standing client relationships.”
Patrick Fogarty has more than 22 years of experience driving strategic account growth in document solutions and services. He joins PBMS from
Williams Lea, where he was national vice president, Business Development and Enterprise Solutions. Fogarty was responsible for development,
strategy, marketing and solutions across North America and drove customized and transformational client solutions through process re-engineering
and leveraging technology. Fogarty earned a J.D. from St. John’s University and a B.A. from Fairfield University.
“I am pleased to be joining Pitney Bowes and to have the opportunity to lead its Commercial Sector business,” said Fogarty. “Having been in the
document solutions and services industry for more than two decades, I have gained immense respect for PBMS, their blue chip client list, and the
quality and innovative services they offer. I am looking forward to building on that winning tradition and driving the commercial business to the
next level of success.”
Timothy Healy brings 39 years of experience in the mailing industry. He joins PBMS from the U.S. Postal Service, where he most recently led the
Retail Products and Services business. In this capacity, Healy drove more than $18 billion in retail sales in 2010 through direct U.S. Postal
Service sites and retail partnership locations. He was also an Officer of the U.S. Postal Service for the last two years.
Stephen Whetstone brings a wealth of legal market experience, having practiced for 13 years as an attorney and partner at two top global law
firms, as well as building and leading legal services and global legal discovery businesses. Whetstone joins PBMS from Iron Mountain where he
led their Legal Discovery business. Prior to Iron Mountain, Whetstone was a senior executive at Stratify, Inc., a legal services and eDiscovery
cloud technology business, from 2005 to 2007, when it was acquired by Iron Mountain. His law firm experience was at Testa, Hurwitz & Thibeault,
LLP, where he was an equity litigation partner, and Skadden, where he was a securities litigator. Whetstone earned a J.D. from Northeastern
University and a B.A. from Bates College.
Pitney Bowes Management Services designs, implements and operates global solutions that provide enterprise clients with customer
communication, mail, print and document lifecycle services that help create more effective, efficient and compliant business processes and
operations.
Pitney Bowes Signs Numerous Strategic Alliance Agreements with Large Third-Party Mailers to Provide Volly™ Secure Digital Delivery Services
FSSI and Superior Mailing Services to Offer Innovative Service to Customers
Pitney Bowes Inc. announced today that it has signed eighteen strategic alliance agreements with large third-party mailers for the Volly™ secure
digital delivery service. The signed agreements are with large volume mailers who represent over 1,800 brands. These mailers send out billions of
mail pieces annually, serving the automotive, banking, brokerage, credit union, direct mail, financial services, government, health care, insurance,
mutual fund, payroll, retail, telecommunications and utility industries.
Financial Statement Services, Inc. (FSSI) and Superior Mailing Services, are just a couple of the many large volume third-party mailers who have
signed agreements with Pitney Bowes. FSSI is a print and mail industry leader specializing in design, production and delivery of high impact
customer communications. Superior Mailing Services is a large volume service bureau, who handled the 2010 U.S. Government Census.
“The Volly secure digital delivery service builds upon the existing relationships between Pitney Bowes and 74 percent of the nation's high-volume
transaction mailers,” explained Chuck Cordray, president, Volly, Pitney Bowes. “We provide a solution that integrates well into a company’s
communications stream, and provides the brands with an environment in which they are controlling messages to their customers. The
combination of scale, simplicity and security is resonating with the marketing community.”
The Volly™ secure digital delivery service is a cloud-based digital mail communications platform that will empower consumers to receive, view,
organize, and manage bills, statements, direct marketing, catalogs, coupons and other content from multiple providers using a single application.
Volly™ is an opt-in, consumer-focused consolidation service which also includes online bill pay, and will be made available at no cost to U.S.
Consumers.
Pitney Bowes Doubles IntelliJet 20™ Printing System Speed
System Offers a Competitive Edge for Print Service Providers, Sets New Benchmark for Production Print Flexibility and Performance
Pitney Bowes Inc. today announced the IntelliJet™ 20 Printing System will now have an optional 400-feet per minute print speed for producing
four-color, customer communications. This important speed and flexibility enhancement can help high-volume transactional mailers and service
bureaus extend the performance range of the system to improve run times for meeting critical print production deadlines. Pitney Bowes will feature
a live simulcast of the IntelliJet 20 Printing System in a production environment at its Booth #2010 at Graph Expo 2011.
The IntelliJet 20 Printing System helps companies transition their printed communications from monochrome to vibrant color simply and cost-
effectively so they can communicate more effectively with their customers. The Pitney Bowes® IntelliJet™ Printing System can consistently print
color, 100-percent variable data at production speeds of up to 400-feet per minute. The system prints with full black density across the entire
speed range and varying color density dependent on print speed. The system prints at its 1,200 nozzles-per-inch native resolution regardless of
print speed. Available as an option on new systems or as an upgrade to help customers protect their investment as their business needs change,
this enhancement provides flexibility for customers to make choices on optimizing performance, visual appearance and production costs for each
of their transactional communications.
“Our high-volume transactional mailing customers are constantly looking for ways to boost productivity, and better manage costs,” said Ramesh
Ratan, president of Pitney Bowes Document Messaging Technologies. “The enhancement to our IntelliJet 20 Printing System can help mailers
gain a competitive edge through greater control over productivity and economics, thereby providing greater flexibility to produce cost-effective
and more valuable, personal color communications.”
The Pitney Bowes® IntelliJet Print Process Manager powers the IntelliJet 20 Printing System to produce highly complex transactional statements
without compromising speed. The IntelliJet 20 Printing System leverages proven HP inkjet technology to produce high-quality customer
communications. The system offers 1,200 nozzles-per-inch native resolution and nozzle redundancy for robust print quality. The system’s 20.5-
inch-wide format is sized to replace existing toner-based monochrome devices. Scaled for high-volume transactional print and mail customers, the
IntelliJet 20 Printing System fits right within an existing environment to deliver 2-up monochrome, as well as the full-color variable print and
Magnetic Ink Character Recognition (MICR) they need to expand services.
Pitney Bowes® Production Intelligence® software allows mailers to integrate print and mail with one streamlined platform for unprecedented
process integration and control, greater print and mail precision and end-to-end system integrity. The IntelliJet™ family of printing systems is a key
component to delivering more powerful, relevant customer communications. Only Pitney Bowes offers an end-to-end solution that can help print
and mail operations migrate to a White Paper Factory™ solution that includes output management, production print, mail finishing, envelope
wrapping and inline printing, for greater productivity and operational cost savings. All these systems are backed by a single service and support
team for peak efficiency and performance. Together, these elements result in a truly integrated solution for companies where mail plays a strategic
role in customer communications.
The IntelliJet 20 Printing System and speed enhancement option are available for immediate order.
Pitney Bowes Launches Rival™ Productivity Series Inserting System
Powerful, Flexible System Features a Small Footprint and Processes Both Letters and Flats
Pitney Bowes Inc. today launched the Rival™ Productivity Series inserting system to provide mid-volume transactional mailers with a powerful and
cost-efficient solution to process high-value customer communications including both letters and flats. The compact, ergonomic design of the
system is built with the same technology used in the Pitney Bowes Productivity Series mail finishing platform to help deliver increased flexibility and
reliability across a wide range of applications.
“Our new Rival Productivity Series inserting system leverages high-production technology in a new smaller footprint to help mid-volume
transactional mailers increase operational savings and efficiency,” said Grant Miller, vice president, global strategic product management and
North American sales, Document Messaging Technologies, Pitney Bowes. “Mailers can configure the scalable system to meet current mail
finishing needs and future requirements as their organizations grow.”
The Rival inserting system helps deliver consistent productivity during peak mail cycles while processing variable page documents at speeds up
to 12,000 cycles per hour. The system’s high integrity, integrated control and advanced document scanning features help track each mailpiece
for accurate processing.
To help optimize productivity, the Rival system includes features that deliver simple and efficient processing. An automated fold capability helps
ensure accurate fold set-up and job changeover while an intuitive user interface allows operators to quickly set-up and recall multiple jobs. The
system also includes a compact vacuum sheet feeder with an extended capacity hopper.
The Rival Productivity System is backed by a global service organization with more than 1,800 global factory trained specialists that can provide
on-site support to meet the demands of transactional mailers around the clock.
Pitney Bowes Introduces MarketSpace™ Web Platform in U.S.
Platform Connects High-Volume, Transactional Mailers and Advertisers to Leverage White Space on Statements
Pitney Bowes Inc. today introduced the MarketSpace™ Web platform in the U.S. to help high-volume transactional mailers connect with third-party
advertisers to sell the white space on their statements for targeted advertising opportunities. With the MarketSpace Web platform, third-party
advertisers can select and purchase advertising placements based on demographic and geographic targeting for more effective customer
communications.
“We believe that advertising on transactional statements with specific offers and messages that are of interest to the recipient can help build more
effective relationships than inserts due to targeting opportunities and the longevity of statements.”
The MarketSpace Web platform leverages Pitney Bowes software to dynamically find white or unused space on transactional documents such as
statements or bills, analyze the document recipient, match the recipient to an advertiser’s target segment and place the appropriate message
without the burden of complete document redesign. This is conducted in a highly-secure environment with no recipient data leaving the document
owner’s internal network. Third-party advertisers can use profile information to purchase space on transactional documents for specific targeted
audience segments.
“Our new MarketSpace Web platform provides a simple and easy way for high-volume transactional mailers to make their white space available
on transactional statements to help increase revenue opportunities, while minimizing infrastructure investments,” said Ramesh Ratan, president,
Pitney Bowes Document Messaging Technologies. “In addition, our new platform offers advertisers a convenient way to target advertising
placements based on specific demographic modeling to help communicate more effective messages to customers and prospects.”
Pitney Bowes is collaborating with direct marketing firm Media Horizons Inc. to offer advertisers the opportunity to utilize the MarketSpace Web
platform to select and purchase advertising placements with document owners. Media Horizons has a significant number of advertisers, across a
broad spectrum of product and service categories, ready to buy advertising space.
“The ability to target communications in a relevant manner in today’s environment goes a long way to strengthen the relationship between the
marketer and consumer,” said Alan Kraft, president, Media Horizons Inc. “We believe that advertising on transactional statements with specific
offers and messages that are of interest to the recipient can help build more effective relationships than inserts due to targeting opportunities and
the longevity of statements.”
To use the MarketSpace Web platform, document owners and advertisers follow a quick, simple process.
Document owners work with Pitney Bowes or their MarketSpace-enabled Service Bureau to upload documents to the Web platform. Next, the
Web platform will characterize documents including whether they are black-and-white or color, the size and location of available white space
through Production Intelligence® software, as well as demographic information of individual document recipients through Spectrum™ PSYTE
cluster information utilizing ZIP Codes. Additional characterization can be fed by data within the documents or data in external files.
Advertisers can access the MarketSpace Web platform through Media Horizons and select audience targets. The platform will analyze the
statement’s distribution based on the advertiser’s criteria and report how many estimated statements are available. The advertiser places an order
based on this information.
The MarketSpace Web platform sends a message to the document owner, who will review the order and either accept or reject the offer to place
an advertisement. If the document owner accepts the offer, the TransPromo engine will manage the placement of these advertisements on
statements for the specific recipients, downstream, as part of the overall production print operations.
Pitney Bowes Introduces PB Discovery Portal to Connect Clients with eDiscovery Services
Innovative Portal Provides Fast, Secure Transmission of Discovery Data and Easy Job Submission
Pitney Bowes Management Services (PBMS), a wholly owned subsidiary of Pitney Bowes Inc., today introduced PB Discovery, a new online
portal that will bring offsite eDiscovery services to the client's desktop. PB Discovery enables users to price, submit, proof and manage
eDiscovery processing jobs from their desktop 24/7, anywhere in the world.
"PB Discovery will change the way law firms, government agencies and corporate legal departments process eDiscovery data," said Perry Gile,
vice president, document solutions, Pitney Bowes Management Services. "Our clients will now have the processing capabilities of our National
Processing Center at their fingertips, from job submission to final proof. They will be empowered to manage their eDiscovery processing through
entire process from their desktop, 24/7."
PB Discovery eliminates the time and expense of transferring discovery data physically via expedited carrier, local courier, trucking service, etc.,
for processing and provides a fast, easy and secure digital dashboard to manage discovery workflow. Pitney Bowes clients will now have a direct
connection to its National Processing Center, one of the country's top data processing centers, which can handle more than 27 terabytes of data
monthly.
"The direction of the e-discovery industry is evolving rapidly," according to Gartner Research*. "Increasing levels of process automation for
identifying, preserving and collecting information are enabling the enterprise to find needles in the haystack. In-house processing of rudimentary e-
discovery tasks versus outsourcing via law firms dramatically reduces cost and risk."
"Pitney Bowes has more than 30 years of experience providing mail, print and document management services to the Am Law 200, Fortune 1000
and large government organizations, said Vicki O'Meara, executive vice president and president, Pitney Bowes Services Solutions. "We've been
building and investing in our eDiscovery services and capabilities since 2005. Our innovation in this area has enabled us to create an outsourced
services model, now enhanced by PB Discovery, which delivers the highest level of quality and security at a very competitive price point."
For more information on our eDiscovery (http://bit.ly/rjWciz) and litigation support services, please visit pb.com/Management-Services.
Pitney Bowes Management Services delivers innovative document management, eDiscovery and litigation support services designed to meet the
needs of law firms, corporate legal departments and government agencies through its Pitney Bowes Legal Solutions division.
Pitney Bowes Expands International Mailing Services
Company Creates Publications Center of Excellence at Chicago-Area Facility
Pitney Bowes Inc. today announced it is expanding its international mailing services to help U.S. customers deliver publications around the world.
The Company’s international mail services facility in Itasca, Illinois will now serve as a publications center of excellence for customers shipping
magazines, trade journals, bulk newsstand shipments and books to 215 countries.
As a leading international publication distributor, Pitney Bowes handles and ships thousands of publication titles worldwide each year for top
publishers in the U.S. These mailing services help customers navigate the complex and dynamic world of delivering publications to international
readers. In addition, Pitney Bowes’s international mail services can help customers improve delivery speed and reliability, increase mail
preparation efficiencies, and reduce international postage expenses.
“Pitney Bowes understands that providing innovative solutions and access to information is critical for helping customers manage the global
distribution of their publications,” said Tim Bates, senior vice president, international services, Pitney Bowes. “In addition to comprehensive
production capabilities, our new center of excellence will offer customers web-based services for around-the-clock access to manage their
inventory and track product shipments.”
The company’s web portal also enables customers to track international postage costs, view current and historical invoices, and generate reports
by selecting data and search criteria.
Pitney Bowes’s services also include high-speed inkjet addressing, poly-bagging, machine inserting, machine on-serting, tabbing, hand inserting
and labeling, pressure sensitive labeling, online inventory, full data processing services, bulk mail services and “local-look-and-feel” in destination
countries.
Pitney Bowes collaborates with cross-border carriers, customs brokers, and in-country delivery services around the world to help customers gain
greater visibility into the movement of international publications. Pitney Bowes also manages the customs process and pays service providers on
behalf of customers. Pitney Bowes’s international network of resources is supported by the most advanced mailstream technology and processes
anywhere.
Pitney Bowes Adds Social Responsibility to Connect+ Printer Capability
Connect for a Cause Enables Businesses to Deliver Millions of Logos on Envelopes to Raise Awareness for National Nonprofits
Pitney Bowes Inc. is enabling thousands of its Connect+ customers, who on average mail out 3,500 envelopes a month, to raise awareness for
national nonprofit organizations through its Connect for a Cause program, it announced today. The ongoing national campaign is a turnkey
program that will help promote national nonprofit organizations for a set period of time during which Connect+ mail system customers can help
elevate awareness and drive funding. The customer that delivers the most messages using Connect+ through December 31, 2011 will receive
$1,000 from Pitney Bowes to donate to the charity of its choice.
“Many of our customers are big supporters of giving. However, in this economy, being able to give back is not as easy as it once was,” said Chris
Giles, Vice President, Solutions and Competitive Marketing, Pitney Bowes. “Through Connect for a Cause, we are giving small and medium-sized
businesses a simple way to help charitable causes and, at the same time, helping to raise awareness to very worthwhile causes that will directly
benefit from the additional exposure. The customer who generates the most messages will have the opportunity to donate to a cause that is
important to them.”
The first in an ongoing series of national nonprofit organizations to benefit is the National Recreation and Park Association's program, America's
Backyard, which represents the leading U.S. advocacy organization dedicated to the advancement of public parks and recreation opportunities,
as well as environmental conservation efforts. July is the nation’s official Park and Recreation Month. Connect+ customers will have from now
through the end of July to support America's Backyard by adding the logo and promotional message from America's Backyard on the outside of
their outgoing mail. Future benefiting charities will be announced in July.
“We appreciate the opportunity Pitney Bowes is providing to help us gain further exposure of our cause during an especially key time for us, “said
Sieglinde Friedman,
Chief of Business Development at NRPA/America’s Backyard. “Given Pitney Bowes’ commitment to environmental sustainability and corporate
citizenship, the partnership aligns well with our mission to advance parks, recreation and environmental conservation efforts.”
Through embedded technology, the logos and messaging for a national nonprofit will be made easily available for Connect+ customers to print on
the outside of envelopes as they print throughout the month, which will provide much needed visibility to the cause. Ultimately, additional focus
and fundraising will result.
The Connect+ 2000, part of the Connect+™ Customer Communications Series, enables mailers to print high-resolution graphics and messages in
color, including QR codes, on the outside of the envelope on demand.
Pitney Bowes Announces Winners of 2011 Brilliant Communications Awards
Pitney Bowes Announces Winners of 2011 Brilliant Communications Awards: Customers Recognized for Innovative, High-Volume Production Print
and Mail Solutions
Pitney Bowes Inc. today announced the winners of its first annual Brilliant Communications Awards. The awards recognize leading high-volume
print and mail organizations that are finding new ways to streamline workflow, ensure accuracy, and market precisely to get the greatest value
from their customer communications. The inaugural recipients of the awards were recognized at the Company’s annual Global Document
Messaging Technologies Customer Summit, June 6-8, 2011.
“The winners of our Brilliant Communications Awards are innovators, early adopters and creative problem solvers who can point the way for
others,” said Ramesh Ratan, president of Pitney Bowes Document Messaging Technologies. “They are helping to lead a customer
communications evolution using solutions to help lower costs, enhance the value they provide to their customers, and make their organizations
more successful.”
The winners of the 2011 Brilliant Communications Awards include:
“Powerful Communication Award” – Tri-Win Digital Print and Direct Mail, Dallas, TX, USA
Tri-Win Digital Print and Direct Mail, a direct mail house and digital print shop, won the Powerful Communication Award for improved productivity,
efficiencies and quality. Tri-Win used FlowMaster® RS Flex Inserting Systems with optional camera verification systems, and in-line inkjet printing
station capabilities. The solutions helped Tri-Win increase the speed, and reliability of its envelope insertion process, and more importantly,
increase its statement mailing customer base.
“Colorful Communication Award” – Emdeon, Toledo, OH, USA
Emdeon, a leading provider of healthcare revenue and payment cycle management and clinical information exchange solutions, won the Colorful
Communication Award for migrating to full digital color White Paper Factory™ solutions. Emdeon used IntelliJet™ roll-fed printing systems; APS and
MPS Advanced Productivity Series Inserting Systems; a FPS™ Split Drive Inserting System; and Pitney Bowes software to drive the printers and
provide reports for tracking and management analysis. As a result, Emdeon can now print full-color, eye-catching patient statements quickly and
easily in a single print run at full production speed. Emdeon also streamlined operations for greater efficiency, eliminated costs and storage space
for millions of sheets of paper, increased print capacity to better handle volume spikes and future growth, and shortened mail delivery time to the
consumer.
“Profitable Communication Award” – Logistic Mail Factory GmbH, Augsburg, Bavaria, Germany
Logistic Mail Factory, an alternative, private-run postal company in Bavaria, won the Profitable Communication Award for creating more relevant,
precision marketing communications. Logistic Mail Factory used a VariSort™ Mixed Mail Sorter, Olympus® II Flexible Tier Sorter, DI950™ Inserting
Systems, DM1000™ Digital Mailing Systems, P/I™ OfficeMail, P/I Output Manager software with VIP™ centralized output management, and P/I
Enhancement Manager software with VDE™ centralized output management. The solutions enabled Logistic Mail Factory to receive and register
letters from companies electronically instead of physically, as well as automatically print and finish mailpieces and bill customers for services. Each
mailpiece is assigned a tracking number and is enriched with final sorting criteria based on a software database. As a result, this simplified and
optimized the physical sorting process. Also, Logistic Mail Factory increased productivity, accuracy and efficiency; and decreased production
costs by fully automated scanning and sorting.
“Innovators Choice Award” – PSC Info Group, Oaks, PA, USA
PSC Info Group, a national provider of innovative, technology-enabled solutions and proven revenue acceleration tools to streamline the
collection of consumer payments, won the award for the most innovative solution. PSC Info Group accepts data from various clients, most of
which are collections or medical in nature. PSC Info Group uses P/I Output Manager software with VDE centralized output management and P/I
Wizard software along side their document creation software, and developed a way to pass information to the P/I products from the document
creation software by embedding them in the document files themselves. PSC Info Group is now able to group significantly more jobs together for
increased efficiency. In addition, the solutions have helped PSC Info Group simplify the process of linking Intelligent Mail® barcodes with stored
return data, resulting in reduced server overhead.
Winners of the Powerful Communication Award, Colorful Communication Award and Profitable Communication Award received a $25,000 credit
toward future solutions purchases, as well as travel accommodations and transportation to the Customer Summit. The winner of the Innovators
Choice Award received a prize package including an iPad with 16GB Wi-Fi, as well as travel accommodations and transportation to the Customer
Summit.
Pitney Bowes customers submitted entries for the Brilliant Communication Awards from March until May 2011. Applications included physical,
digital or hybrid-mail. A panel of industry experts including Andy and Julie Plata, co-CEO’s of the OutputLinks Communications Group, and thought
leaders from Pitney Bowes selected the winners of the Powerful Communication Award, Colorful Communication Award and the Profitable
Communication Award. Industry peers viewed and voted for nominations for the “Innovators Choice Award” online.
Pitney Bowes to Host Global Document Messaging Technologies Customer Summit
Tenth Annual Gathering Takes Place June 6-8, 2011
Pitney Bowes Inc. will host its tenth annual Global Document Messaging Technologies Customer Summit on June 6 – 8, 2011, in Danbury,
Connecticut. The event will bring together top industry leaders for insightful sessions and innovative solutions tours that can help mailers and
marketers transform their customer communications and grow their businesses. Pitney Bowes will also announce the winners of its Brilliant
Communications Awards, which honor leading print and mail organizations that are finding new ways to streamline workflow, ensure accuracy,
and market precisely to obtain the greatest value from their customer communications.
Ramesh Ratan, president, Pitney Bowes Document Messaging Technologies will deliver the keynote address at the summit. “We will celebrate
our customers’ successes, share innovative solutions, and take a strategic look forward at how customer communications are evolving, changing
and growing,” said Ratan. “We look forward to meeting with our customers to exchange ideas for solving today’s business challenges and
creating more effective connections with their customers.”
This year, more than twenty-five of the Company’s latest innovations will be on display in the Danbury Global Technology Center. Guests will
participate in solution tours and engage one-on-one with experts to explore a wide range of Pitney Bowes solutions including:
A next generation mail finishing platform that redefines high performance;
New mail finishing innovations that extend automation capabilities beyond traditional concepts;
White Paper Factory™ building blocks that are right-sized for every print and mail organization;
A new Web-based platform for the U.S. market that can help generate revenue by selling available space on transactional documents to third
party advertisers;
Volly™ Digital Mail Delivery Service for U.S. mailers;
Techniques to leverage QR Codes as an integrated part of your customer communications; and
Innovations that help maintain consistently high mail sorting throughput and new blended strategies for optimizing postage cost.
Attendees will see Pitney Bowes’s growing family of IntelliJet™ Production Printing Systems in action at the Customer Innovation Center in Shelton,
Connecticut. Participants will also have the opportunity to learn more about Pitney Bowes Production Intelligence® Output Management and ADF
software.
In addition, joining the event this year will be more than thirty industry-leading organizations that will showcase solutions for material handling,
vision systems and document finishing.
A unique marketing track for marketing and business leaders will reveal innovative ways to acquire the right customers and strengthen
relationships. Discussion will also include techniques that work across the customer lifecycle to help build longer, more profitable relationships, and
innovative communications solutions to onboard and serve customers.
Participants will be able to network with peers and also hear directly from print, mail and marketing industry leaders in customer panel discussions
on topics including:
Market trends affecting your business;
Key drivers to best-in-class print quality in high-volume inkjet printing systems;
Innovating for success in a tight economy;
Practical and effective solutions that can impact the bottom line; and
Leveraging postal regulations for business success.
The summit is ideal for any business that relies on customer communications for transactions and growth, including financial services, banks,
insurance providers, utilities and government. For additional information and to register online, please visit www.pb.com/customersummit
76 Percent of Small Businesses Believe Ideal Marketing Mix Includes both Physical and
Digital Communications
Pitney Bowes Survey: 76 Percent of Small Businesses Believe Ideal Marketing Mix Includes both Physical and Digital Communications
Advertising, Direct Mail, Social Media and Email Most Commonly Used Channels
The majority of small businesses, 76 percent, agree their ideal marketing mix includes a combination of physical and digital communications,
according to a new survey released by Pitney Bowes Inc. Nearly three quarters surveyed, 72 percent, say they would do more of it if they had the
right customer communications management tools.
More than half say they are choosing new channels, such as email, 68 percent, and social media, 54 percent, because they are found to be cost
effective in communicating information to their current and potential customers as compared to all other options. Not surprisingly, more than half
say they cannot get further engaged in multi-channel communications due to limited resources and time, 51 percent.
Overall, the most popular marketing tool used currently by respondents is email, 68 percent. In the last year, the most popular new channel being
added by small business owners is social media, with 20 percent of those surveyed just beginning to use it; 12 percent added mobile marketing.
The newest tool to enter the marketing mix is Quick Response (QR) codes which have become increasingly visible in recent months. While some
respondents acknowledge a lack of understanding and perceived complexity toward them, among those using them, almost half are using them
on their business cards, 45 percent, and integrating them in direct mail, 44 percent.
“Small business owners are increasingly challenged to effectively communicate with their customers and prospects in ways they want to be
reached. As a result, businesses are recognizing the requirement, and opportunity, of adding new customer communications channels. However,
they need tools that are easy to implement and more information on how to use them to help build their business. They need guidance in
managing those tools, and confidence that they will see a return on their investment,” said Debra Thompson-Van, Vice President, Marketing,
Pitney Bowes. “Our focus is on providing them the tools and guidance needed to get them passed those hurdles and effectively manage their
customer communications.”
“We know that customers do find value in connecting to their customers how they want to be communicated with,” Thompson-Van added,
“Companies are discovering that a combination of marketing channels is most effective in reaching prospects and customers.”
Survey results also find that while email and advertising are what respondents use most often (68 percent most often use email and 60 percent
most often use advertising), social media, with 50 percent, and direct mail, with 44 percent, and are neck and neck for third place.
The results are an indication that traditional and new digital marketing methods are co-existing to create effective campaigns. The findings say 58
percent of small businesses surveyed use multi-channel marketing. Business owners are integrating various channels in order to properly serve the
needs of their wide range of customers though there continue to be barriers to integration for many.
Pitney Bowes’s pbSmart family of products is about making these solutions easy and accessible for small businesses. The pbSmart suite includes
pbSmart™ Connections, an easy to use, customizable email solution that can deliver marketing messages through social media and mobile
channels, and pbSmartPostage™, a cloud-based parcel shipping and mailing solution for by remote workers and small businesses that allows a
customer to print stamps and labels for packages anytime, anywhere.
Pitney Bowes to Feature Enhanced Document Processing Solutions Capabilities at EMC
World
Pitney Bowes Management Services, Inc. (PBMS), a wholly owned subsidiary of Pitney Bowes Inc. (NYSE:PBI), will showcase its recently
enhanced capabilities in the area of Document Processing Solutions at EMC World Las Vegas 2011. Pitney Bowes recently announced an
alliance with EMC Corporation to deploy EMC® Captiva® Intelligent Enterprise Capture software as its document and data capture technology for
both hosted and on-premise offerings to enable efficient and cost-effective processing of documents and data.
EMC World will be held May 9-11 at The Venetian in Las Vegas. EMC World has become a premier forum for IT professionals responsible for
designing, building and operating advanced IT environments.
“PBMS is helping its enterprise clients to transition from physical to digital,” said Johanna Boller, vice president, Global Solutions Management,
Pitney Bowes Management Services. “Our Document Processing Solutions offer clients the flexibility of on-site, off-site or a hybrid services model
to manage their critical documents and data in both physical and digital formats. Our partnership with EMC allows us to leverage Captiva to
capture physical and digital documents and forms, extract the critical business data and deliver the documents and data into a client’s business
process or workflow. Combining the capabilities of Captiva with our expertise in managing physical and electronic documents creates a very
powerful outsourced services option for document processing."
PBMS is among the first global document process outsourcers using the entire Captiva portfolio and will be a preferred outsourcing partner for
EMC.
In addition to its booth presence, practice principal of PBMS’ Managed Mail and Document Services, Scot A. Laudicina, will co-host a briefing
with Curtiss Spinks, director, Administrative Services, Corporate Services / Shared Services at TIAA-CREF titled “Capture & Document Process
Outsourcing for the Enterprise”. The session will be held on Wednesday, May 11 from 8:30 – 9:30am in room Galileo 905.
Pitney Bowes Management Services Teams with EMC To Deliver Managed Imaging
Solutions
Leading EMC Captiva Technology Selected for PBMS Hosted and On-Premise Document Processing Services
Pitney Bowes Management Services, Inc. (PBMS), a wholly owned subsidiary of Pitney Bowes Inc., today announced an alliance
with EMC Corporation that will help clients accelerate the transition from physical to digital documents. PBMS will deploy EMC Captiva
Intelligent Enterprise Capture software as its document and data capture technology for both hosted and on-premise offerings to enable efficient
and cost-effective processing of documents and data. PBMS is among the first global document process outsourcers using the entire Captiva
portfolio and will be a preferred outsourcing partner for EMC.
While more and more companies are transitioning to electronic forms and transactions, many mission-critical business processes, ranging from
billing to claims processing and member enrollment to accounts payable, still rely heavily on physical documents. PBMS Document Processing
Services (DPS) manages those documents and leverages Captiva to capture documents and forms in both physical and digital formats, extract
the critical business data and deliver the documents and data into a client’s business process or workflow. DPS offers clients and their employees
instant access to information, streamlined processes for greater efficiency, and fast, economical, transparent and secure document processing.
“As their trusted service provider of choice, our clients are looking to PBMS to strategically facilitate their transition from physical to digital,” said
Vicki O’Meara, executive vice president and president, Pitney Bowes Services Solutions. “We are pleased to partner with EMC to offer our
clients end-to-end document processing services. We manage documents, both on-site and off-site, for many large enterprises and public
organizations today. By combining our expertise in managing both the physical and electronic documents with EMC’s Captiva software, we can
offer our clients a very powerful outsourced services option for their document processing.”
This alliance enables PBMS to combine its operational excellence and strong market position in mail and document management services with
the leading document capture technology, EMC’s Captiva, to offer outsourced document processing services to key targeted market segments
and customers.
“By selecting EMC Captiva as their primary data capture technology, Pitney Bowes Management Services can create significant business
opportunities for both of our companies,” said Chris McLaughlin, vice president of channels and alliances for the Information Intelligence Group, a
division of EMC. “As a growing number of large companies outsource their document processing, we are pleased to work with one of the leading
providers. EMC Captiva is the performance leader in intelligent enterprise capture. Our recent benchmark tests show a single Captiva server
processing more than 10 million images per day, proving its ability to support the largest enterprises.”
“Document capture, extraction and processing services are a high-growth area,” said Gartner Research Director Pete Basiliere. “Outsourcing
these services makes a lot of sense for organizations who cannot or do not want to continue investing in the necessary hardware and software
upgrades in house.”
Pitney Bowes Introduces New Reliant™ Sorting Solution
System Features Small Footprint and Processes a Variety of Incoming and Outgoing Mail
Pitney Bowes Inc. today announced it is introducing the Reliant™ Sorting Solution to provide lower-volume mail producers with a cost-efficient way
to sort a variety of outgoing mail to obtain USPS® postage discounts and to speed the delivery of incoming mail. Ideal for enterprises and
government agencies, the new solution features a small footprint, making it easy to add to existing mail operations. In addition, the Reliant Sorting
Solution can help organizations manage private, high-integrity mail in one location for their transactional print and mail operations.
“Changes in technology, mail volumes, mail patterns, USPS® processes, and economic conditions are causing more organizations to reconsider
their strategy for obtaining postage discounts,” said Grant Miller, vice president, global strategic product management and North American sales,
Document Messaging Technologies, Pitney Bowes. “Our new Reliant Sorting Solution makes it viable for organizations with lower mail volumes to
sort their mail in-house to take advantage of deeper postage discounts.”
The Reliant Sorting Solution can sort letters up to 18,000 per hour and flats up to 16,000 per hour. Measuring only 9.9 feet long by 34 inches
wide, the small footprint of the solution makes it seamless to add to existing mail and print operations. The Reliant Sorting Solution enables mailers
to access U.S. Postal Service® outbound sorting, in-bound sorting, and Vote by Mail applications. The solution is also backed by a single service
and support team for peak efficiency and performance. The Reliant Sorting Solution is available immediately for order.
Pitney Bowes to Launch SendSuite Live: Enterprise Shipping Platform with Full-Range of
Cloud-Based Services
Introduction of Global Logistics Management System Will Raise Standard in North American Shipping Solutions
Pitney Bowes Inc. today announced it will expand its shipping solutions portfolio to include SendSuite® Live, a web-services based global
logistics management solution that will secure its position as the preferred provider in the North American shipping market. The scalable platform
provides SMB and enterprise shippers broad access to global carriers and significant cost savings. The new offering will be available May 1.
Recently named the leading global supplier of transportation management systems by ARC Advisory Group, Pitney Bowes’s new platform adds to
the company’s spectrum of digital shipping solutions solidifying its position as the market leader. Last month, Pitney Bowes launched the cloud-
based pbSmartPostage™ for parcel shipping by remote workers and small businesses that allows a customer to print stamps and labels for
packages anytime, anywhere.
“The increasingly complex global logistics environment has created unprecedented challenges for customers and carriers. Traditional
Transportation Management Systems are not keeping pace with the increasing rate of change. Innovation in new products and services by
carriers and value added service providers is not reaching customers fast enough due to technology limitations and IT resource constraints,” said
Patrick Brand, President of U.S. Mailing, Pitney Bowes. “With our launch of SendSuiteLive, we are changing the game by leveraging web
services to create a unified, best of breed, global logistics management platform that streamlines logistics processes, reduces business risks and
deliver cost savings on a global scale. Our worldwide sales and services footprint delivers both the local and global deployment, integration and
ongoing support requirements that our customers demand.”
SendSuite Live provides access to a wide range of global parcel and freight carriers’ rates and services, allowing a shipper to choose the best
delivery and cost options. It offers origin point shipping for international shipping and cross-border rating and consolidation. SendSuite Live, with
easy to use applications, also offers the ability to optimize routing and streamline the logistics process with carrier and vendor compliance, and
effectively manage regulatory compliance concerns, such as SOX and Export requirements. It is a fully scalable solution that integrates easily with
internal ERP, WMS and CRM systems. By integrating with Connect+ Customer Communication Series mailing solution, mailing and shipping costs
can be tracked throughout the organization. The desktop capability provides the ability to allow on site and remote employees access to rate
shopping with various carriers, and can provide company specific negotiated carrier rates, while adhering to business rules set by the enterprise.
SendSuite Live combines Pitney Bowes’s heritage of mail service shipping with a superior platform that integrates with cloud-based applications to
deliver a wide range of transportation management services to businesses of any size, simply and economically. Complemented by the company’s
nationwide customer service, along with flexible financing options, any organization can leverage cost savings and improved operations
management with this shipping management solution. For more information, send your inquiry to SendSuiteLiveinfo@pb.com. The public unveiling
of SendSuite Live will be at the National Postal Forum in San Diego, California, May 1-4.
SendSuite Live was developed through an agreement with Pierbridge, Inc., a software development firm specializing in supply chain processes,
and customized for SMB market applications. In an associated move, Pitney Bowes recently announced an agreement with ConnectShip®, a
technology platform that provides increased functionality for deploying global transportation carriers and compliance through the SendSuite Live
platform.
Pitney Bowes High-Speed Vantage Letter Sorter Brings Flexibility and Productivity to TNT
Post
TNT Post has become the first company in Europe to install the new Vantage™ high-speed letter sorter from Pitney Bowes.
First demonstrated in September 2010 at the POST-EXPO show in Copenhagen, the Pitney Bowes® Vantage™ Sorting System provides best-in-
class throughput processing at speeds up to 45,000 mailpieces per hour combined with innovative new auto-maintenance capabilities that
improve read rates and limit stoppages. The Vantage™ is designed to provide the mailing industry with a modular and scalable solution that can
greatly improve mail sorting efficiency. This includes the capability to equip the system with a high speed inline scale and an inline postage meter
to further streamline mailing workflows.
The certified scale provides TNT Post with precise weight and price information against each mailpiece – essential for TNT Post to be able to
accurately invoice its customers. Additionally, the certified inline scale of the Vantage™ allows TNT Post to reduce its required process steps.
Previously, TNT Post used a separate process to divert mail based on weight and size. The Vantage™ reduces this required effort, allowing TNT
Post to process mail more efficiently.
The Vantage™ solution’s high-speed indicia printer is another vital component. This enables TNT Post to print the required sequence number and
simple text on mail for consolidation within the Deutsche Post network. Additionally, TNT Post can print barcodes, customer logos, sort text and
other information for private post applications - at full speed.
TNT Post has been operating in the German postal market for almost ten years. The company has focused on building a nationwide network via
partners, acquiring shares in several distribution companies and building up its own distribution networks in key economic areas.
Norbert Suttarp, Managing Director, TNT Post Sortier und Logistic and PostCon comments: “We are really delighted with the performance of the
Vantage. Throughput speed is higher than our previous system and the solution’s extended feeder deck and transport means considerably fewer
issues with jams or stoppages.”
“Our operators are also impressed with the solution’s low noise level and with the Vantage’s safety features which meet TNT Post’s own exacting
standards.”
“The certified inline weighing solution of the Vantage™ really helps us to streamline our production workflow and eliminate unnecessary offline
processes."
TSYS Introduces TSYS Whitespace ManagerSM With Pitney Bowes
New TransPromo solution maximizes statement white space for card issuers
TSYS today announced it has collaborated with Pitney Bowes Inc. (NYSE: PBI) to introduce the TSYS Whitespace Manager — a partner-
managed TransPromo solution. TSYS issuing clients, as well as issuers who do not process with TSYS, can access and enjoy the benefits of this
innovative solution.
“Pitney Bowes has exceptional experience in transactional mail, geo-demographic analytics and one-to-one marketing, and together, we are
creating new revenue opportunities for issuers across the globe.”
TransPromo is a targeted marketing tool that allows highly relevant promotional content to be embedded within transactional customer
communications, such as monthly card statements. TSYS Whitespace Manager, the new partner-managed approach to TransPromo, will allow
issuers to take advantage of new revenue streams, cost reductions and minimized complexity.
Through TSYS Whitespace Manager, TSYS customers will have the ability to sell space on their statements for precisely targeted advertising.
Also, advertisers will be able to buy space selectively, on just those statements whose recipients match the profiles of the people they want to
reach. This is a more strategic way to use transactional statements for marketing.
“TSYS Whitespace Manager is a timely and unique solution for companies that are experiencing constrained marketing budgets, but want to
generate revenue from their statements’ white space while maintaining control over the content,” said Ramesh Ratan, president, Pitney Bowes
Document Messaging Technologies. “We’re finding that relevant marketing information embedded in transactional documents is an effective way
to precisely market to customers in a way that not only delivers results but also helps to build stronger relationships.”
“We are thrilled to collaborate with Pitney Bowes to offer TSYS customers this new innovative product with such powerful benefits,” said Sean
Maddox, senior director of document services, TSYS. “Pitney Bowes has exceptional experience in transactional mail, geo-demographic analytics
and one-to-one marketing, and together, we are creating new revenue opportunities for issuers across the globe.”
Research has shown that consumers still spend an average of two to three minutes reviewing their monthly billing statement — much longer than
with other types of direct mail. TSYS Whitespace Manager brings together one-to-one marketing campaigns with advanced print technology,
sophisticated data analytics and content programming, all while eliminating costs for issuers.
Pitney Bowes Expands IntelliJet™ Line of Printing Systems with New 42-inch Web System
New System Delivers Revolutionary Combination of Format, Print Speed and Digital Color for Unprecedented Productivity for Transactional Mailers
Pitney Bowes Inc. today announced it is expanding its line of IntelliJet™ Printing Systems to provide the high volume transactional output industry
with the fastest combination of speed and throughput. Designed to help print and mail manufacturing environments achieve a breakthrough level
of operational productivity and cost savings, the Pitney Bowes® IntelliJet 42™ Printing System features a new 42-inch wide web format that can
process 4-up transactional statements in full digital color and at speeds up to 600-feet per minute. This represents an important industry
breakthrough in efficiency and throughput for high-integrity transactional print and mail operations.
“Employing a customer communications management strategy that focuses on multi-channel opportunities is critical to an organization’s success
for generating new revenue streams and building stronger connections,” said Ramesh Ratan, president of Pitney Bowes Document Messaging
Technologies. “Our new IntelliJet 42 Printing System can help our customers produce high volumes of data-driven, relevant, four-color
communications in a highly efficient, lean print manufacturing environment. This unique combination of print speed, format size and consistent
print quality can help organizations effectively produce highly personalized, data-rich customer communications that can drive both bottom line
and top line results for their business.”
The IntelliJet 42 Printing System is part of a tightly integrated solution consisting of Pitney Bowes® Production Intelligence® software, hardware
and customer support services to produce personalized transactional statements. The Pitney Bowes IntelliJet Print Process Manager enables the
system to process transactional jobs at the speed of print. This unprecedented level of data, print and mail integration can help organizations
transform their customer communications to not only transact business with their customers, but to enhance the customer experience to help drive
greater satisfaction and profitability.
Additional benefits of the IntelliJet 42 Printing System include:
· 100-percent variable data and four-color job processing at speeds up to 600 feet (183 meters) per minute for increased efficiency;
· Maximized throughput printing 4-up letter-sized applications at up to 5,200 impressions per minute (4-up, A4-sized applications at up to
4,926 impressions per minute);
· Duty cycle of up to 140 million letter-sized impressions per month to help increase savings in time and costs; and
· A scalable 42-inch (1067 mm) web format for added flexibility.
Through an alliance with HP, the IntelliJet 42 Printing System is based on the HP T400 Color Inkjet Web Production System. With the
introduction of the new system, Pitney Bowes is offering a comprehensive family of solutions to meet customers’ format and speed requirements.
This includes the IntelliJet™ 20 Printing System, IntelliJet™ 30 Printing System and now the IntelliJet 42 Printing System. Powered by industry-
leading Production Intelligence® software, the IntelliJet 42 Printing System allows transactional mailers to manage, control, and optimize their
entire print and mail process to produce highly effective and targeted communications.
“As HP’s global alliance partner for the transactional market, Pitney Bowes has brought the knowledge, experience and customer engagement to
create a strong offering for high-volume, high-integrity print and mail operations," said Aurelio Maruggi, vice president and general manager of
Inkjet High-speed Production Solutions at HP. “The value of this alliance to the customer is demonstrated through the continued expansion of the
line with the new IntelliJet 42 Printing System.”
The IntelliJet™ family of printing systems is a key component to delivering more powerful, relevant customer communications. Pitney Bowes offers
a unique end-to-end solution that can help print and mail operations migrate to a White Paper Factory™ solution. Pitney Bowes® IntelliJet™ Printing
System, Production Intelligence® output management software and high-speed mail finishing systems with the Print+ Messenger™ Color Inkjet
inline envelope printing module streamline workflow for greater productivity and operational cost savings. All these systems are backed by a single
service and support team for peak efficiency and performance. Together, these elements result in a truly integrated solution for companies where
mail plays a strategic role in customer communications.
The IntelliJet 42 Printing System is available for order immediately. Systems are scheduled to ship during the second half of this year.
Pitney Bowes Brilliant Communication Awards to Honor Innovative, High-Volume Production
Print and Mail Customers
Pitney Bowes Inc. today announced a call for entries for the Brilliant Communication Awards to honor leading, high-volume production printing and
mailing customers around the world. The awards will recognize the innovators, early adopters and creative problem solvers who implemented
ways to streamline workflow, ensure accuracy, and precisely market in order to communicate better with their customers. Award winners will be
recognized at the annual global Customer Summit, June 6 – 8, 2011, which is hosted by the company’s Document Messaging Technologies
business group in Danbury, Connecticut.
This is the inaugural year for the award and categories include the: “Powerful Communication Award” for improved productivity, efficiency and
quality; “Colorful Communication Award” for migrating to full digital color, White Paper Factory™ solutions; and “Profitable Communication Award” for
creating more relevant, precision marketing communications. A panel of industry experts and thought leaders from Pitney Bowes will select the
winners in each category. There is also an “Innovators Choice Award” that allows industry peers to view all of the award nominations online and
vote for the most innovative solution. Pitney Bowes customers are encouraged to submit their entry for each award category.
“The Brilliant Communication Awards recognize the accomplishments and significant advancements high-volume production printers and mailers
are making in the way they conduct business and communicate with their customers,” said Ramesh Ratan, president of Pitney Bowes Document
Messaging Technologies. “We look forward to honoring award recipients at our global Customer Summit this spring and celebrating their
successes.”
Pitney Bowes customers can submit entries for the Brilliant Communication Awards until May 1, 2011. Applications may include physical, digital or
hybrid-mail. Participants will also have an opportunity to win one of three grand prizes which includes a $25,000 credit toward future solutions
purchases, as well as travel accommodations and transportation to the annual global Pitney Bowes Customer Summit in Danbury, Connecticut.
For additional information on the Brilliant Communication Awards including rules, nomination details and prizes, please visit pbbrilliantawards.com.
Pitney Bowes Joins Demandware LINK to Provide International Ecommerce Solutions for
U.S. Retailers
Pitney Bowes Inc. today announced it has joined Demandware LINK, a best-of-breed technology community committed to saving retailers
significant time and money associated with traditional third-party integrations. As a member of LINK, Pitney Bowes has developed a pre-built
integration to the Demandware® Commerce platform. This will enable Demandware’s clients to access Pitney Bowes’s global ecommerce
solutions creating a seamless cross-border purchasing and shipping experience for online shoppers across 200 countries worldwide.
“We are thrilled to have Pitney Bowes as a member of our LINK community”
“We are thrilled to have Pitney Bowes as a member of our LINK community,” said Jamus Driscoll, vice president of marketing at Demandware.
“With the availability and integration of Pitney Bowes’s ecommerce solutions, Demandware clients can now implement international solutions in a
fraction of the time and money normally required for such integrations. Pitney Bowes joins us in our quest to help make integration hurdles a thing
of the past for retailers.”
For online retailers, application integration can be as much as 50 percent of the overall cost and time of an ecommerce implementation. With the
integration between Pitney Bowes’s international ecommerce solutions and the Demandware Commerce platform, the length of time required for
implementation is significantly reduced, which translates into measurable cost and time savings for retailers. Demandware LINK integrations and
accompanying documentation can be downloaded by Demandware clients and other members of the LINK Partner Community at no cost through
demandware.com.
“By joining Demandware LINK, Pitney Bowes will offer a cross-border ecommerce solution that can help Demandware’s retail clients create a
simple, seamless customer experience for their international shoppers,” said Craig Reed, vice president ecommerce solutions at Pitney Bowes.
“These solutions will help Demandware clients simplify and manage the complexity of servicing their global buyers with fully landed, upfront costs,
export compliance and custom processes for shipping to global markets.”
Pitney Bowes offers a comprehensive suite of ecommerce solutions for international ecommerce. The company's SaaS-based solutions help
leading retailers sell to international customers, reduce the challenges associated with international ecommerce, and grow their international retail
business. The Pitney Bowes ClearPath™ Services Suite offers a full suite of API-driven (Application Programming Interface) web services to
facilitate cross-border sales to 200 countries. Through one integration, retailers can access ClearPath™ services including: duty and tax
calculation, fully landed and guaranteed costs at checkout, customs and brokerage management, import and export management, optimized
global shipping, international address validation, denied parties screening, and parcel insurance,
Pitney Bowes Launches Enterprise Return Mail Services
Publishes White Paper on the Impact of Return Mail on High Volume Mailers
Pitney Bowes Management Services, Inc. (PBMS), a wholly owned subsidiary of Pitney Bowes Inc. (NYSE: PBI) today announced an integrated
return mail management service offering that can update up to 60 to 80 percent of incorrect addresses (as compared to only 10 to 30 percent by
competitive single source data providers), which can help companies significantly reduce the costs associated with return mail and reconnect with
customers.
“Pitney Bowes Enterprise Return Mail Services exemplifies the company’s continued commitment to developing innovative solutions that help our
customers minimize costs and maximize business processes. Our Return Mail Solution offers a fully integrated enterprise approach for reducing
returned mail volumes and associated costs”
Pitney Bowes Enterprise Return Mail Services utilizes an automated and centralized process that helps to:
Improve the deliverability of mail by updating “bad” addresses that were returned because the address was undeliverable;
Reduce the cost of managing return mail by up to 70 percent;
Reduce the cycle time for managing return mail from weeks to days;
Provide flexible on-site and off-site deployment options that maintain an organization’s security while leveraging economies of scale;
Provide guaranteed quality levels, matching the information on a mail piece with data in a client’s file with a 99.5 percent accuracy rate;
Provide information on return mail that clients need to make decisions by identifying if an address has been returned more than once, or if a mail
piece that was re-mailed to an alternate address also was returned.
Jeff Stangle, director of Solutions, Mailstream Consulting, PBMS, stated that, “Pitney Bowes Enterprise Return Mail Services exemplifies the
company’s continued commitment to developing innovative solutions that help our customers minimize costs and maximize business processes.
Our Return Mail Solution offers a fully integrated enterprise approach for reducing returned mail volumes and associated costs,” which he cited as
wasted postage and print, manual processes, labor to sort and distribute return mail, tools and labor to research bad addresses, and the costs to
businesses resulting from delayed mail such as invoices, policy renewals, Explanation of Benefits (EOBs), and other important transactional
communications.
In addition, Stangle noted that the United States Postal Service® (USPS®) is strictly enforcing regulations that require companies to proactively
manage the quality of their addresses – including enforcement of the USPS’ Move Update regulation – or risk losing their postal discounts if return
mail is the result of customer moves.
According to mailing industry research, approximately 1.9 percent (1.4 billion pieces annually) of all outbound USPS First-Class Mail® does not get
delivered. Instead, it is returned to the sender organization.
Pitney Bowes Enterprise Return Mail Services integrates multiple technologies for capturing return mail, converting physical mail to usable data
and updating addresses. The solution provides organizations with a “timely, efficient and consistent process that is managed by postal experts
who provide the centralized reporting needed to resolve enterprise addressing issues,” Stangle added.
The company also released a related white paper on the pervasive problem of return mail for large volume mailers – particularly among organization
in these five business sectors: Finance; Insurance; Healthcare; Utilities (Energy, Telco and wireless providers); and Government – that need to
communicate with their customers and prospects.
Pitney Bowes Management Services designs, implements and operates global solutions that provide enterprise clients with customer
communications, mail and document lifecycle services that help in creating more effective, efficient and compliant business processes and
operations.
Pitney Bowes to Launch Volly: Secure Digital Delivery Service that Connects Mailers and
Consumers
Mailers can use new offering to grow business and provide multi-channel communications experience
Pitney Bowes Inc. today announced the Volly™ secure digital delivery service, a new cloud-based digital mail communications platform that will
empower consumers to receive, view, organize, and manage bills, statements, direct marketing, catalogs, coupons and other content from
multiple providers using a single application. This opt-in, consumer-focused consolidation service, which also includes online bill pay, will begin to
be made available to consumers in the United States in the second half of 2011.
Expanding Pitney Bowes’s Customer Communications Management (CCM) portfolio, the Volly™ digital delivery service will provide a secure,
electronic means of communication and help organizations realize significant cost savings, while ultimately empowering consumers with an opt-in,
spam-free experience to help organize and manage their lives.
With the Volly™ secure digital delivery service, Pitney Bowes will provide participating high-volume mailers with a communications service that can
expand consumer options while also giving mailers the ability to:
integrate with their existing physical mail delivery processes; rapidly deliver cost savings including reduced operating expenditures.
Pitney Bowes can also help mailers, billers, cataloguers, and government agencies save time to market and additional valuable resources by
initiating the electronic relationship and connecting them with each customer.
Pitney Bowes already connects with consumers in their daily lives. From providing the engine that generates postage labels for millions of eBay
shipments every year, to handling all American changes of address on an outsource basis for more than 40 million moves annually -- Pitney
Bowes has extensive experience understanding consumers, and managing consumer interactions and financial transactions.
Supporting Quotes:
Murray Martin, chairman, president & CEO, Pitney Bowes Inc.
“In this multi-channel world, consumers are demanding choice in channel and control of their content. As a natural extension of our existing
business, we will capitalize on our legacy of innovation, expertise, previous acquisitions, and our intellectual property to enable our customers to
better communicate with their customers, using the channel they prefer.”
Doug DeSchutter, president, Customer Communications, Broadridge Financial Solutions, Inc.
“We are excited to be Pitney Bowes’ first strategic partner for their Volly™ secure digital delivery service. This service will increase our clients’
flexibility, choice and control over how they communicate with their customers and shareholders. Moreover, the
integration of this service with our existing operations and workflow processes will provide us with further enhanced capabilities which will enable
us to offer our clients new, innovative services in a cost effective manner.”
Forrester Research
According to a November 2010 independent report by Forrester Research Inc. entitled “Paperless Plight: Growing Resistance Outpaces Adoption
Among U.S. Bank Account Holders,” “There are few surprises left in understanding customers’ attitudes to going paperless. Year in and year out,
consumers tell Forrester the same things: ‘I need the paper for record-keeping,’ ‘I want you to store years of statements for me,’ ‘I want to be
able to print a copy on my computer.’” The report continues, “As U.S. consumers make increased use of multiple channels, a new statement
model is needed.”
Pete Basiliere, research director, Gartner
”These new platforms are a powerful form of customer communications management that spans a consumer’s physical and digital world. With a
mutually managed experience, both the mailer and the consumer have control. They require contextually aware content around transactions,
promotions and consumer preferences; and, work best when presented with a look and feel that’s native to the desktop or handheld device.”
Jeff Hayes, president, InfoTrends
“We believe service bureaus and high volume production printers need to expand their offerings to include both physical and digital personalized
communications. The key area for investment is software, particularly products that can be embedded in the existing workflow to simplify the
implementation process and accelerate new revenue streams.”
Key Facts/Highlights:
Broadridge, a technology services company focused on global capital markets, processes and distributes nearly 1 billion shareowner
communications annually.
Pitney Bowes launched an entire industry with the introduction of the postage meter in 1920 and has been responsible for virtually every
technological innovation during the ensuing decades, including remote postage downloading, Internet postage and networked digital mailing
systems.
Pitney Bowes led the way in providing businesses with the ability to send their customers electronic versions of their printed bills and statements.
Pitney Bowes also made it possible for businesses to give their customers the option of viewing and paying their bills online.
Pitney Bowes is uniquely qualified in this emerging market:
• Current relationship with 74 percent of high-volume mailers across U.S.;
• The Company generates substantial free cash flow annually;
• 90 years’ expertise in encryption and payment security;
• Scalable systems that capitalize on mailers’ existing infrastructure;
• Intuitive user experience that promotes mailers’ brands;
• Leadership in Customer Communications Management technologies;
• One of the world’s largest software companies, according to Software Magazine;
• Proven coverage across the full mailstream—both paper and digital.
Security Engineered Machinery Selects Pitney Bowes for Nationwide Service
Pitney Bowes Inc. (NYSE:PBI) and Security Engineered Machinery Co., Inc. (SEM) today announced a new agreement in which Pitney Bowes
will provide nationwide on-site repair and maintenance services to SEM and its U.S. customers.
Serving as an authorized services provider, Pitney Bowes will offer a full portfolio of nationwide services to SEM for its paper shredder products.
These services include on-site installation, repair and maintenance support at customer locations throughout the U.S.
"Pitney Bowes is delighted to be collaborating with Security Engineered Machinery to help offer its customers a single point of accountability for
consistent services and flexible service options," said Joanne Boyd, vice president, business development, multi-vendor services for Pitney
Bowes. "We look forward to working together to help provide nationwide support for the repair and maintenance of their shredder products."
"We chose Pitney Bowes for its nationwide reach and highly skilled service specialists," said Andrew Kelleher, president, Security Engineered
Machinery. "Our agreement with Pitney Bowes will enable Security Engineered Machinery to expand its services reach in the U.S., and offer
greater convenience and efficiency to our customers."
Pitney Bowes is a leading provider of services for printers, copiers, multi-function devices, scanners, shredders, PCs and workstations, mailstream
solutions and kiosk devices.
Consisting of 1,000 A+ certified specialists, Pitney Bowes Multi-Vendor Services offers a full range of product life cycle services including on-site
maintenance services, installations, managed asset deployment and professional service.
Pitney Bowes Opens Federal Litigation Support Center
Pitney Bowes Government Solutions, Inc. (PBGS), a wholly owned subsidiary of Pitney Bowes Inc. (NYSE: PBI), today announced the opening of
the Pitney Bowes Federal Litigation Support Center (FLSC) in downtown Washington, DC, to provide quicker turnaround on litigation support
projects to the federal marketplace.
The Pitney Bowes FLSC is capable of processing electronic discovery data to a reviewable format and converting paper documents to digital
images.
“Along with our National Processing Center in Grand Rapids, Michigan, Pitney Bowes provides more than 30 years of intellectual capital and
litigation support expertise to our federal government clients,” said Elizabeth Trumbull, global product manager, PBGS. “Having processed well
over 4,000 projects for our clients, we are fully capable of handling matters of any size and complexity.”
The Pitney Bowes FLSC offers customers a secure processing environment, including:
· Employee security – all PBGS employees are required to sign non-disclosure agreements and go through extensive background checks.
· Building security – materials belonging to specific clients are segregated within a designated work space to maintain strict privacy and
confidentiality. The facility is protected by technologically-advanced monitoring systems.
· Data transfer security – secure File Transfer Protocol (FTP) is utilized for moving client data to and from the facility. Data can also be
encrypted.
· Server and application security – the Pitney Bowes FLSC adheres to the Department of Defense Green Book model for security.
· Local capabilities – the Pitney Bowes FLSC specializes in quick-turn task orders involving image capture, OCR, copying, printing and
electronic discovery processing services.
For additional information on the services offered at the Pitney Bowes FLSC, click here or call Diana Duits at 1-800-858-4536, Ext. 24.
Pitney Bowes Government Solutions designs, implements and operates solutions that provide federal agencies with critical mail, print, document,
records management and logistics services to efficiently meet constituent needs and help satisfy legislative mandates.
Pitney Bowes Receives Certified Supplier Award from Carestream Health
Pitney Bowes Management Services, Inc. (PBMS), a wholly owned subsidiary of Pitney Bowes Inc., has received a Certified Supplier Award from
Carestream Health for consistently achieving outstanding performance in the areas of quality, delivery, lead time and productivity.
“This award supports our on-going commitment to customer service excellence,” stated Jennifer Bonilla, president and general manager/Americas,
PBMS. “We are particularly honored and grateful to receive this recognition from a company like Carestream Health who has achieved
international success for its focus on quality products, systems and solutions.”
PBMS provides mail, print and document management services to Carestream Health at the company’s headquarters in Rochester, New York.
Pitney Bowes Management Services designs, implements and operates global solutions that provide enterprise clients with customer
communications, mail and document lifecycle services that help in creating more effective, efficient and compliant business processes and
operations.
Pitney Bowes Announces Customer Communications Management Solutions for Healthcare
Pitney Bowes Inc. today officially launched Pitney Bowes Healthcare Customer Communications Management (CCM), a suite of
tailored communications solutions designed specifically to help healthcare insurers and payors reduce healthcare costs, increase revenue and
improve healthy outcomes for plan members.
Pitney Bowes Healthcare CCM provides all the services and tools necessary to deliver healthcare communications to plan members and
prospects, efficiently and effectively,” stated Andy Roussel, director, Strategic Marketing, Pitney Bowes Management Services (PBMS). “It helps
payors eliminate the challenge of getting the right communication to the right member in the right channel at the right time.”
Utilizing the combined expertise of Pitney Bowes in areas such as segmentation analytics, location intelligence, variable composition, high integrity
production, and address and data hygiene, Pitney Bowes CCM offers numerous benefits to healthcare payors in their communications with
members. For example, Pitney Bowes Healthcare CCM:
· Helps design and deliver targeted communications to promote healthier behaviors such as preventive screenings and avoiding
unnecessary emergency room visits, improve disease management and therapy adherence, and reduce healthcare costs;
· Helps improve compliance and reduce the cost and complexity in creating complex communications packages like Welcome Kits and
Annual Notices of Change (ANOCs).
· Simplifies the process to create, manage and produce notices, letters and statements, reducing unique templates significantly, while
providing production visibility and control;
· Supports agents and channel partners in growing their business through a web2marketing portal, while helping ensure brand consistency
with the insurer or benefits manager;
Pitney Bowes is a nationally recognized pioneer and innovator in the programming and measurement of health and wellness initiatives for
employees and their families. In addition, as a founding member of Dossia – an employer led organization dedicated to empowering individuals to
make better health decisions and to take action to improve their health and healthcare – the Company seeks to influence healthcare systems for
the benefit of plan members, providers and payors.
Pitney Bowes and DASCOM Americas Announce Multi-Vendor Services Agreement in U.S.
Pitney Bowes Inc. and DASCOM Americas today announced a new agreement in which Pitney Bowes will provide on-site repair and maintenance
services to DASCOM Americas' channel partners and customers in the U.S.
With the agreement, Pitney Bowes will be the preferred services provider for DASCOM Americas in the U.S. and offer comprehensive on-site
installation, repair and maintenance for DASCOM Americas products. The collaboration will enable DASCOM Americas to offer its customers
convenient and efficient service options for the repair and maintenance of their equipment. In addition, the agreement helps Pitney Bowes expand
its multi-vendor services business in the printing solutions market.
"Pitney Bowes is thrilled to be collaborating with DASCOM Americas to help provide its customers with a single point of accountability for the
repair and maintenance of their equipment," said Joanne Boyd, vice president, business development, multi-vendor services for Pitney Bowes.
"We look forward to working together to offer convenient and efficient service options to help meet these customers' needs."
"We chose Pitney Bowes for its extensive service coverage in the U.S., and ability to open and monitor customer service calls over the Web,"
said Ron Acorn, president, DASCOM Americas. "Our joint effort will enable DASCOM Americas to not only offer the best in Tally branded serial
printers, but also offer efficient service response-time and post-sale support to our customers through a trusted and recognized name in the
service industry."
Pitney Bowes is a leading provider of services for printers, copiers, multi-function devices, scanners, shredders, PCs and workstations, mailstream
solutions and kiosk devices. Consisting of 1,200 A+ certified specialists, Pitney Bowes Multi-Vendor Services offers a full range of product life
cycle services including on-site maintenance services, installations, managed asset deployment and professional service.
MagTek and Pitney Bowes Collaborate on Nationwide Service
Pitney Bowes Inc. (NYSE:PBI) and MagTek, Inc., a global leader in payment security, today announced a new agreement in which Pitney Bowes
will provide nationwide on-site repair and maintenance services to MagTek and its U.S. customers.
Under the agreement, Pitney Bowes will act as the primary, authorized service provider for MagTek and its ExpressCard 1000, delivering a full
portfolio of nationwide on-site repair, installation and maintenance services in support of MagTek and its U.S. customers. The collaboration will
enable MagTek to provide consistency in delivery of repair and maintenance services to its customers for their ExpressCard 1000 units, and
further expands Pitney Bowes’s multi-vendor services capabilities in the financial services and retail industries.
“Pitney Bowes is honored to be chosen by MagTek to help deliver nationwide service to its U.S. customers,” said Joanne Boyd, vice president,
business development, multi-vendor services for Pitney Bowes. “Our collaboration will combine Pitney Bowes’s comprehensive services and
technology capabilities with MagTek’s strength as a leader in secure payment transaction solutions.”
“Our agreement with Pitney Bowes will help MagTek expand its service reach in the U.S. to offer nationwide coverage for our customers in every
zip code,” said Sarah Irato, senior vice president, sales and marketing for MagTek, Inc. “In addition, our collaboration will help MagTek increase
service efficiency through comprehensive reporting capabilities, and the ability to open and monitor service calls over the Web.”
MagTek’s ExpressCard 1000 is a compact, desktop device that provides financial institutions and retail store locations with the convenience of
instant card issuance for credit, debit, ATM, gift, loyalty and membership cards, and with the security of MagTek®’s MagnePrint® card
authentication technology, magstripe encoding, smart card encoding and advanced personalization features.
Pitney Bowes is a leading provider of services for printers, copiers, multi-function devices, scanners, shredders, PCs and workstations, mailstream
solutions and kiosk devices.
Consisting of 1,200 A+ certified specialists, Pitney Bowes Multi-Vendor Services offers a full range of product life cycle services including on-site
maintenance services, installations, managed asset deployment and professional service.
Pitney Bowes to Host U.S. Customer Summits at Mail Services Facilities
Pitney Bowes Inc. today announced it is hosting a series of U.S. Customer Summits at its mail services facilities from October 12 through
December 14. The “Customer Appreciation and Mail Innovation Summits” will take place at 34 Pitney Bowes Mail Services locations throughout
the U.S.
The events will offer educational seminars for customers on important mail industry developments, and practical solutions to help maximize
productivity and decrease postage costs. In addition, customers will be able to see Pitney Bowes’s latest technology and solutions in action for its
domestic presort services and international mail services.
“In today’s business climate, efficiency and costs are top of mind for many mailers,” said Jay Oxton, president, mail services, Pitney Bowes. “Our
Customer Summits will offer the latest information on important postal industry topics, as well as mail services technology and solutions that can
help organizations optimize deliverability and reduce postage costs for their U.S. and international mailings.”
As the nation’s leading mail presorter, Pitney Bowes enables customers to receive significant postage discounts on First-Class™ letters and flats,
and Standard Mail®. Pitney Bowes currently handles 14 billion pieces of mail per year through its 37 facilities across the United States.
With expertise in 215 countries, Pitney Bowes is also a leading international mail consolidator in the U.S. and U.K. that can help customers
enhance the effectiveness of mailings around the globe. Customers can select from a choice of cross-border carriers for the distribution of mail,
marketing material, publications and small packages based on service and price. In addition, Pitney Bowes helps customers track visibility to the
movement of international packages, manages the customs process and pays service providers on behalf of customers. Pitney Bowes’s
international network of resources is supported by the most advanced mailstream technology and processes anywhere.
Pitney Bowes Introduces New Vantage Sorting Solution
New System Delivers State-of-the-Art Sorting in a Modular Design
Pitney Bowes Inc. today introduced its newest entry in the mail sortation market, the Pitney Bowes Vantage Sorting Solution, designed to
automate more mail sorting processes, including weighing and postage metering, saving time and reducing expenses. The new system is exhibited
at the 2010 Graph Expo exhibition and conference in Chicago, IL, in Booth #3601 and also at Post Expo in Copenhagen, Denmark, in Stand
#2020.
The Vantage(TM) Sorting Solution is intended to deliver superior performance along a number of dimensions, including productivity, reliability,
flexibility and ease of use, for a greater total return on investment. Its new feeder technology allows for greater variability of mailpiece thickness
than current systems, without compromising system speed. The increased loading capacity and L-shape feeder deck design simplifies workflow.
Sorting integrity--a critical component of meeting stringent postal and business requirements--is enhanced by tracking each mailpiece to its final
sort pocket destination and by an innovative new double-detection technology that can even distinguish tabbed mailpieces.
"This solution is the culmination of countless conversations with our global customers about the specific capabilities they require. In fact, the
Vantage(TM) Sorting Solution is designed specifically to help mailers to create real value in the mail sorting process," said Grant Miller, vice
president for global strategic product management at Pitney Bowes Document Messaging Technologies. "Posts, service bureaus, presort shops,
enterprise mailers and mail consolidators will all find this powerful, flexible and scalable new solution can help deliver results for their business."
One of the key value propositions, Miller noted, is the ability to offer integration of mail sorting with other processes, such as inline weighing and
postage metering. This automation of more mail processes not only streamlines the overall way mailpieces are handled, but also allows mailers to
accept mail from more sources and expand their service.
The Vantage(TM) Sorting Solution's ergonomic design takes the safety and comfort of its operators into account as well. All optional equipment,
such as printers, are housed in the chassis and behind covers for improved accessibility and quieter operation.
Pitney Bowes backs up the Vantage(TM) Sorting Solution with optional service packages that can help keep the system operating with superior
performance over the long haul. Pitney Bowes's specially trained customer service organization can help the system run at its optimal efficiency,
enabling mailers to provide aggressive Service Level Agreements to their clients.
"The Vantage(TM) Sorting Solution takes our years of experience in mailing technology and exceptional customer service and puts it all together.
It delivers superior quality, higher overall throughput speed and ease of operation that will enhance our customers' business operations."
commented Miller. First placements of the new systems are expected in the fourth quarter of 2010.
Transpromo Growing in B2B Communications Says Pitney Bowes Survey
More than 30 Percent of B2B Firms Now Using Transpromo
According to a survey from Pitney Bowes Inc. (PBI 21.73, +0.41, +1.92%), the use of transpromo among business-to-business (B2B) firms is on the
rise. Pitney Bowes surveyed more than 4,000 B2B companies in the United States, United Kingdom, France and Germany. In the US, 31 percent
of B2B firms surveyed reported that they have put personalized messages on bills, statements and customer service communications. In Europe,
the figure is a bit higher at 34 percent.
Transpromo customer communications is the practice of adding targeted promotional messages to bills, statements and other transactional
documents. The report reveals that the rise of transpromo is not confined to large B2B companies -- firms with fewer than 50 employees reported
they are adopting transpromo communications at virtually the same rate as the largest companies.
"Direct mail continues to be one of the most powerful tools in the multichannel mix," said Ramesh Ratan, president of Pitney Bowes Document
Messaging Technologies. "An invoice, or any transactional document, is a highly relevant channel that connects with B2B customers. In the
broad mix of customer communications management, transpromo plays a lead role in starting customer conversations."
A white paper based on the survey, Transpromo Takes Off for B2B Communications, is available free for download and is the first in a series of
reports from Pitney Bowes focusing on B2B marketing in the US and Europe.
At a time when every business is under pressure to generate revenue, B2B transpromo creates opportunity to increase marketing productivity
through cross-selling. For example, a telecommunications invoice for VOIP phone service might also deliver a message about videoconferencing
capabilities. The transpromo message might even promote services from an alliance firm. For example, a bill for air conditioning repair work might
also advertise electrician services from another B2B company.
The transactional document is an especially appealing medium for promotional messages because it is so trusted, according to Ratan. He cited a
2008 InfoTrends study that revealed that recipients concentrate on transactional documents on average for 2-3 minutes, with 20 percent studying
these documents for five minutes or more. Transactional documents are also retained longer than other documents.
One of the most innovative developments on the transpromo scene is the ability to deliver full color messages on envelopes. This application
begins the one-to-one messaging before the customer even opens the transactional document. The personalized conversation continues right on
the document itself.
Transpromo solutions for small, mid-sized and large companies will be featured at the Pitney Bowes Booth #3601 at Graph Expo.
Pitney Bowes Offers New Color Digital Printer to Help U.S. Customers Create High-Quality Personalized Communications
Pitney Bowes Inc. (NYSE:PBI) today announced it is offering a new, cost-effective solution for printing high-quality, full-color documents and
envelopes on-demand. Ideal for organizations that require frequent print jobs of varying volumes, the Pitney Bowes DP40S color printer is
equipped with high definition color laser technology with 1200 dpi and can print up to 36 color pages per minute or 60 envelopes (#10) per minute
with sharp detail and rich color depth. The printer is being offered through a strategic collaboration with Xanté.
The Pitney Bowes DP40S color printer can help organizations create and better manage the production of their promotional materials and mailings
quickly and at an affordable cost. Organizations can print a wide variety of materials with professional print quality including newsletters,
letterhead, posters, promotional pieces, business cards, flyers, postcards, and window and non-window envelopes all on the same system.
Customers can also create personalized documents and mailing pieces with eye-catching envelopes to help organizations increase the openability
of their communications.
“Today’s business climate is changing the way that many organizations print communications and offer services to their customers,” said Debra
Thompson, vice president, marketing, U.S. Mailing, Pitney Bowes Inc. “Our new DP40S color printer is a versatile, cost-effective solution that can
help leverage the power of mail to generate new sales leads, build customer loyalty and efficiently communicate offers and news.”
The DP40S color printer’s high capacity media feeder holds up to 1,000 envelopes or up to 5,000 sheets of paper to help maximize productivity
and drive operator efficiency. The printer can accommodate envelopes up to 13” x 17” and tabloid sheets up to 12” x 18.” DP40S color printer
users can adjust the fusing temperature, which helps ensure that envelope flaps and window envelopes print properly through the system with
clean, crisp images. Customers can also add Pitney Bowes SmartMailer™ software to help leverage the best possible USPS® postal rates to
quickly create customized, low-cost mailings right at the desktop.
The DP40S color printer comes with iQueue™ printer management software as a standard feature. The software allows precise control over color
settings, the ability to save and recall frequently run jobs for faster set-up, and access to a library of pre-defined settings to optimize image quality.
These features are designed to help organizations obtain the best results on a wide range of commonly-used materials and image types.
Pitney Bowes Announces Enhancements for IntelliJet Line of Printing Systems
Fifty Percent Increase in Speed and 20.5-inch Web Format Options Provide Expanded Productivity and Configuration Flexibility
Pitney Bowes Inc. today announced the Pitney Bowes(R) IntelliJet(TM) 30 Printing System is now available and, in 2011, will have an optional
600 feet per minute print speed and a new 20.5-inch web format, providing up to 300 percent greater productivity over traditional systems. These
significant speed and flexibility enhancements can help organizations lower costs and improve run times when processing high-quality, color
transactional mail applications. Pitney Bowes is showcasing this technology in its display in Booth #3601 at the 2010 Graph Expo exhibition and
conference being held here.
The Pitney Bowes IntelliJet(TM) 30 Printing System was the first in the industry to provide a seamless integration of printing and mailing processes,
making it possible for large transactional mailers to streamline workflow, consolidate systems, eliminate pre-printed forms and enhance the value of
their customer communications. Pitney Bowes and inkjet printing technology leader HP have collaborated on the IntelliJet(TM) line of printing
systems since it was launched in 2009.
"It's not enough these days to provide the industry's leading integrated color print and mail solution," said Tim Moylan, president and general
manager for software and production print at Pitney Bowes. "We must constantly innovate and improve what we do because our customers are
searching for new ways both to cut expenses and enhance revenues. In this first year since entering the digital color printing market, we have
extended the product line by launching the IntelliJet 20 in May of this year and are now making significant enhancements to the IntelliJet 30--
giving our customers greater flexibility and scale to meet their business printing needs today and into the future."
Now, the Pitney Bowes(R) IntelliJet(TM) Printing System can consistently print 100% variable data at production speeds of up to 600 feet per
minute, with either a 20.5 or 30" wide format, and the same 1200 x 600 dpi color quality. Customers can produce 4-up, 7" wide applications at up
to 5,236 impressions per minute, 3-up, 8.5" wide applications at up to 3,928 impressions per minute, and 2-up, 8.5" wide applications at up to
2,618 impressions per minute. Pitney Bowes is taking orders for the IntelliJet(TM) Systems, with deliveries of 30" wide, 400 feet per minute systems
beginning in late 2010.
Attendees at the Graph Expo show will be able to watch a live demonstration of the IntelliJet(TM) 30 Printing System via simulcast from the Pitney
Bowes Customer Innovation Center in Shelton, CT. These demonstrations are scheduled for Sunday, Oct. 3 (11:30 a.m.)(1:30 and 3), Monday
and Tuesday, Oct. 4-5 (10:30 and 11)(1:30 and 3), and Wednesday, Oct. 6 (10:30 and 11)
The IntelliJet(TM) family of printing systems is an essential element to delivering more powerful, relevant customer communications. Pitney Bowes
offers a unique end-to-end solution that can help print and mail operations migrate to an all white paper factory. Pitney Bowes(R) IntelliJet(TM)
Printing System, Production Intelligence(R) output management software and high-speed mail finishing systems with the Print+ Messenger(TM)
Color Inkjet module enable unprecedented levels of productivity and operational cost savings. All these systems are backed by a single service
and support team for peak efficiency and performance. Together, these elements result in a truly integrated solution for companies where mail
plays a strategic role in customer communications.
Pitney Bowes and Perfect Output Form Strategic Alliance
Pitney Bowes Management Services, Inc. (PBMS), a wholly owned subsidiary of Pitney Bowes Inc. (NYSE: PBI) has entered into a strategic
alliance agreement with Perfect Output of Kansas City LLC, a Minority Business Enterprise (MBE). The alliance supports the engagement process
for PBMS in competing for large enterprise document management contracts that require supplier diversity.
“Diversity has always been integral to the way we do business and a key driver to innovation at Pitney Bowes. In turn, this has enabled us to
deliver the most efficient and effective solutions to our customers,” said Andy Anastassiou, vice president and managing director, PBMS. “Perfect
Output has demonstrated a first-hand commitment to delivering excellent service and document management expertise. Together, we can support
large companies with document management services that meet their specific needs while enhancing their supplier diversity programs,” he added.
John Walker, owner and CEO of Perfect Output stated, “Perfect Output’s status as an MBE provides a competitive edge for the partnership in
acquiring business where the combined expertise of the parties already represents a strong value proposition to enterprise customers. Our
success has been built upon our network of partners who represent the best in class in what they do, and we are proud to include PBMS as one
of our most important business partners.”
Pitney Bowes Management Services designs, implements and operates global solutions that provide enterprise clients with customer
communications, mail and document lifecycle services that help in creating more effective, efficient and compliant business processes and
operations.
Pitney Bowes Inc. (NYSE: PBI) will bring its latest technologies and solutions to the 2010 Graph Expo exhibition and conference. The event is
scheduled to run from October 3-6 at McCormick Place in Chicago, IL. Attendees will find the latest Pitney Bowes innovations on display at Booth
#3601. A preview of the Pitney Bowes presence at the show is available online.
“Graph Expo is always a very valuable show for Pitney Bowes,” said Leslie Abi-Karam, executive vice president and president, Mailing Solutions
Management. “We appreciate the opportunity to interact with so many of our customers and prospects in one location, and we are particularly
proud of the breadth and depth of the products and solutions we have on display this year.”
For large organizations, Pitney Bowes will showcase innovative ways mailers can lower their operational costs, make production processes more
efficient and enhance the value of their important customer communications. Key technologies on display will include the Production Intelligence®
suite of output management and automated document factory software; the Pitney Bowes® IntelliJet™ Printing Systems family, which can help
transactional mailers migrate to digital inkjet printing in monochrome, full color and magnetic ink character recognition (MICR); and the Mailstream
Productivity Series Inserting System with inline innovations that let mailers add personalized inserts and transform white envelopes with on-
envelope messages and branding. Mailers who need the flexibility to process both letters and flats with high integrity can see the Mailstream
Evolution™ Inserting System’s modular and flexible design, while direct mailers can view the FlowMaster® RS Flex Inserting System’s unique
application capabilities including new automated document factory software integration. Attendees can also learn about Pitney Bowes’s full-range
of ServiceWorks™ Solutions to help equipment operate at peak efficiency.
For printers and mailers in the mid-range market, Pitney Bowes will showcase its Connect+™ Customer Communications Series, including the new
Connect+™ 3000 Pro system. Pitney Bowes's Connect+ 3000 Pro system helps organizations deliver high quality printed envelopes to their clients
with fast turnaround time. Designed for higher-volume settings in which throughput, flexibility and cost of ownership are critical factors, the
Connect+™ 3000 Pro system enables printers to create and print return addresses and logos on generic envelopes for customers at speeds of more
than 18,000 letters per hour. Text and graphics can be printed on-demand with high-resolution graphics in color or black on the outside of the
envelope with permit or postage indicia. By offering this mail service to customers, printers can add new opportunities to their revenue streams,
and provide a fast alternative to offset and laser printing equipment. Pitney Bowes will also feature its tabletop, dual-head tabber system. The
Pitney Bowes W360 Multifunction Tabber System provides several tabbing applications and stamp affixing in one solution to help mailers
efficiently meet the latest United States Postal Service (USPS) tabbing regulations. Also on display will be the OfficeRight® DF900 Folder, which
can fold up to 20,000 pieces per hour in seven distinct folding options. Pitney Bowes will also highlight the DI950™ inserting solution with two-
dimensional document scanning for mid-sized mailers.
Pitney Bowes experts will be onsite at Graph Expo sharing their industry insights with attendees. Featured speakers during the show include Ken
Renko, who will discuss “White Space and Transpromo – A Profitable Combination” on October 5 at 9:00 a.m., and Steve Coburn, who will talk
about how to “Create a Brilliant Statement for your Bottom Line by Moving to Inkjet Printing” on October 5 at 12 noon.
Pitney Bowes Expands Customer Communications Solutions in U.S.
New Connect+™ 3000 Pro System Processes Over 18,000 Letters per Hour
Pitney Bowes Inc. today announced it is expanding its series of customer communications solutions in the U.S. to help organizations deliver more
powerful messages. Designed for higher-volume settings in which throughput, flexibility and cost of ownership are critical factors, the Connect+™
3000 Pro system sets a new standard as the fastest tabletop mailing system in the market, while leveraging the advanced connectivity features
available across the entire Connect+ Series platform. Built with the reliability and long-lasting quality for which Pitney Bowes is known, the system
enables organizations to print high-resolution graphics and messages on demand in color or black on the outside of the envelope with permit or
postage indicia, and is capable of producing over 18,000 letters per hour.
The Connect+ 3000 Pro system can help mailers and printers save on direct and indirect costs by utilizing postage discounts, reducing envelope
inventory, decreasing mail creation lead times and improving the efficiency of mail center operations. By offering this service to customers, printers
in the mid-range market can also add new opportunities to their revenue streams, and provide a fast alternative to offset and laser printing
equipment.
“Speed, flexibility and costs are important factors for professional mailers when it comes to selecting the right communications solutions to meet the
needs of their internal or external customers,” said Patrick Brand, Vice President and President, U.S. Mailing for Pitney Bowes. “Our Connect+
3000 Pro system combines the speed, durability and features normally found in several different types of production systems into one compact and
easy-to-use tabletop design. Now every mail center can become a highly capable production center that can help their organizations do more
with less while enhancing their relationships with customers.”
The Connect+ Series is the first integrated mailing system series that enables mailers to turn a generic envelope into metered or Permit Mail with
highly personalized full process color graphics without compromising throughput. High-resolution HP inkjet technology with 1,200 dpi allows
organizations to print text messages, logos and promotional graphics across the top of envelopes. Messages and images can also be printed
along the bottom and back edge of the envelope with multiple passes. This can help organizations leverage the power of color printing and
flexible messaging, while taking advantage of the convenience and cost benefits of Permit Mail.
Pitney Bowes’s EasyPermitPostage® service also enables customers to manage permit expenses through a single account. Customers can
instantly access postage for their permit mailings without having to prepay or rush to cut checks to pay for postage. In addition, customers can
combine one or more permits for all of their mailings on one monthly invoice and choose to extend payment over time to better meet their business
needs.
The Web-based architecture of the Connect+ 3000 Pro system allows for high-speed transfer of data and information directly to and from the
system. A high-resolution 15" color touch-screen display with intuitive icons and applications makes navigating the system easy and efficient.
INVIEW™ Web reporting also offers comprehensive data management to provide mailers insight to their mailing costs and help them optimize their
spend.
The Connect+ 3000 Pro system is available with Weigh-on-the-Way® technology, which automatically weighs and measures mail pieces for
additional productivity. Weigh-on-the-Way technology along with Shape Based Rating functionality can help mailers and printers process mixed
weight and sized material automatically in a single operation. Each piece is weighed and measured, and the proper postage is calculated and
printed at speeds up to 205 letters per minute.
Pitney Bowes Establishes Strategic Reseller Agreement with IMERGE Consulting
Pitney Bowes Management Services, Inc. (PBMS), a wholly owned subsidiary of Pitney Bowes Inc. (NYSE: PBI) has established a strategic
reseller agreement with IMERGE Consulting to support PBMS consulting opportunities in records and information management as part of its
Document Processing Solutions (DPS) offering.
Under the terms of the agreement, IMERGE Consulting will provide supplemental support to PBMS and its customers within a broad cross-section
of professional and business challenges in the area of records and information management, focusing particularly on the healthcare and life
sciences market. IMERGE will assist PBMS in the definition of requirements, assessment of legal and compliance needs, development of records
programs and strategies for PBMS customers, and specification and effective use of data, records and document management systems.
“Our customers face increasing pressures in the healthcare space to meet deadlines for selection and implementation of Electronic Medical
Records systems, cost-cutting and efficiency, all of which have a significant impact on their records management strategies,” stated Betty
McAlvany, director, Product Management, PBMS. “Through our relationship with IMERGE, we will continue to offer our clients the full breadth of
records management operational expertise they have come to expect and trust from PBMS, along with premier consultative services, helping
ensure that all aspects of their records and information management initiatives are addressed.”
“We bring a wealth of knowledge and expertise in records management and healthcare information management that complement skills of PBMS,”
noted Don Post, partner of IMERGE Consulting. “IMERGE consultants have decades of experience in helping clients move from paper to
electronic alternatives, which healthcare is now beginning to address. We provide unbiased advice to clients since we are independent of
systems and integration vendors. Our subject matter experts will work jointly with PBMS to provide analysis and development on records policies
and procedures, as well as records processes and controls to support the meaningful and effective use of Electronic Medical Records.”
Pitney Bowes Management Services designs, implements and operates global solutions that provide enterprise clients with customer
communications, mail and document lifecycle services that help in creating more effective, efficient and compliant business processes and
operations.
Hosted solution helps streamline operations, reduce costs and facilitate regulatory compliance
Pitney Bowes Management Services, Inc. (PBMS), a wholly owned subsidiary of Pitney Bowes Inc. today announced a new digital mail offering
which utilizes technology that leverages the company’s long-standing expertise in mail center management to provide customers with numerous
operational, cost reduction, and regulatory compliance benefits.
Johanna Boller, global product director, Managed Mail Services, PBMS, stated that, “the Pitney Bowes Digital Mail Solution showcases our
innovation in mail and document technologies in several ways that are unique over other digital mail offerings available today. First, our solution
integrates directly into our customers’ email systems so users receive their digital mail in the familiar email interface. In addition, we are offering a
hosted solution that minimizes the burden on customer IT resources and infrastructure. And perhaps most importantly, we have created an
extendable platform that enables use of the technology beyond digital mail to other document processing applications.” Boller also noted that the
company’s new digital mail solution supports the growing trends in mobile and remote employees.
Pitney Bowes Digital Mail Solution shifts incoming physical documents to digital documents and provides end users with access anytime,
anywhere. Unlike traditional transactional imaging solutions, it is designed especially to handle all types of documents, including inbound
correspondence, interoffice mail, résumés, proposals and all types of structured and unstructured documents.
“We believe that in essence, our new digital mail solution turns the mail center into an on-ramp for document lifecycle management,” Boller
commented.
The benefits of the Pitney Bowes Digital Mail Solution to organizations include:
· Reduced costs to both the customer and the environment by eliminating waste and the hidden costs associated with document distribution,
storage and communications flow.
· Improved effectiveness by expediting delivery, increasing staff efficiency and streamlining operations, particularly to remote and mobile
employees.
· Fully searchable electronic records of inbound and interoffice communications to better meet regulatory and internal policy requirements.
· Enhanced customer relationships through improved responsiveness.
Pitney Bowes Management Services designs, implements and operates global solutions that provide enterprise clients with customer
communications, mail and document lifecycle services that help in creating more effective, efficient and compliant business processes and
operations.
Pitney Bowes Management Services (PBMS), a wholly owned subsidiary of Pitney Bowes Inc. (NYSE:PBI) has been retained by MetLife, Inc.
(NYSE: MET) to manage mail services at 27 of the company’s locations throughout the U.S.
“Pitney Bowes is proud and honored to have an opportunity to extend its relationship with MetLife into the on-site managed mail services arena,”
stated Jennifer Bonilla, president and general manager, PBMS-Americas. “We look forward to supporting their business and being an integral part
of the MetLife team.”
“At MetLife, we believe in working together with key strategic partners as we grow our businesses and deliver world class services. We look
forward to welcoming PBMS to our vendor family,” said John Vazquez, vice president, vendor sourcing and corporate services & chief
procurement officer for MetLife.
Pitney Bowes Management Services designs, implements and operates global solutions that provide enterprise clients with customer
communications, mail and document lifecycle services that help in creating more effective, efficient and compliant business processes and
operations.
New Pitney Bowes Mail Presort Facility to Open in Jacksonville, FL
Pitney Bowes Inc. today announced it is opening a new domestic mail presorting facility in Jacksonville, Florida. The new site is Pitney Bowes’s
first mail services facility in the Florida market and will expand its services and capabilities in the South. The Florida facility, which will open its
doors in November, will offer mailers the opportunity to benefit from postage discounts, increased mailing efficiencies and delivery optimization via
Pitney Bowes’s nationwide presort network.
Located at 8551 Industrial Drive, Jacksonville, the facility will have the annual capacity to presort more than 40 million pieces of First-Class™ letter
mail and Standard-Mail® in its first year of operation. The 40,000-square-foot center will employ approximately 30 people by the end of 2010.
“Our new facility in Jacksonville will serve as an important gateway for Pitney Bowes to offer Florida customers convenient, one-stop presorting of
their mail to help optimize deliverability and reduce postage costs,” said Jay Oxton, president, Presort Services, Pitney Bowes. “We are thrilled to
join the Jacksonville business community and look forward to working with area customers to meet their mail presorting needs.”
As the nation’s leading mail presorter, Pitney Bowes enables customers to receive significant postage discounts on First-Class™ letters and flats,
and Standard Mail®. Pitney Bowes currently handles 14 billion pieces of mail per year through its 37 facilities across the United States.
Bibliotheca Expands U.S. Service and Support with Pitney Bowes
Nationwide Service Coverage Augments Capabilities for Serving Library RFID Customers
Bibliotheca Inc., open radio frequency identification (RFID) solutions partner of choice to over 1,000 library locations worldwide, today announced
a collaboration with Pitney Bowes Inc. (NYSE: PBI) to expand the company’s geographical coverage and expert resources for serving library
customers throughout the U.S. Providing coverage in every zip code nationwide, Pitney Bowes’s high-tech customer service professionals will be
trained and certified by Bibliotheca to provide installation, on-site repair and maintenance, and technical support to Bibliotheca’s growing RFID
customer base.
According to Lamar Jackson, Bibliotheca president and CEO, “A key part of Bibliotheca’s phenomenal growth in the U.S. over the past two years
has been our commitment to service and support after the sale. By collaborating with Pitney Bowes, a company synonymous with outstanding
technology and customer service, we are expanding our current capabilities. As a result, Bibliotheca will leverage Pitney Bowes’s existing service
and support infrastructure to bring their extensive geographical coverage and outstanding technical resources to bear for our library customers.”
“Bibliotheca is a highly regarded innovator in radio frequency identification (RFID) solutions for libraries worldwide,” said Joanne Boyd, vice
president, business development, multi-vendor services for Pitney Bowes. “We are delighted to be collaborating with Bibliotheca to provide their
U.S. customers with nationwide service for the installation, and on-site repair and maintenance of their RFID library automation equipment.”
Pitney Bowes is a leading provider of services for printers, copiers, multi-function devices, scanners, shredders, PCs and workstations, mailstream
solutions and kiosk devices. Consisting of 1,200 A+ certified specialists, Pitney Bowes Multi-Vendor Services offers a full range of product life
cycle services including on-site maintenance services, installations, managed asset deployment and professional service.
Pitney Bowes Offers New Tabletop, Dual-Head Tabber System for U.S. Mailers
Pitney Bowes Inc. (NYSE:PBI) today announced it is offering a new tabletop, dual-head tabber system for U.S. mailers. The Pitney Bowes W360
Multifunction Tabber System provides several tabbing applications and stamp affixing in one solution to help mailers meet the latest United States
Postal Service (USPS) tabbing regulations and efficiently prepare letter-size self-mailers and booklets for delivery.
The USPS requires that letter-size self-mailers and booklets – mail not placed in an envelope – arrive at the Post Office properly sealed and
tabbed to allow for smooth processing in sorting equipment. Mailers who take advantage of this can work towards qualifying for automation
iscounts. Self-mailers and booklets that do not comply with USPS standards for tabbing and sealing will be considered nonmachinable and
assessed at higher postage prices.
The W360 Multifunction Tabber System can simultaneously apply up to 1.5" adhesive tabs to the top and sides or opposite sides of the mail
piece in a single pass, to help meet USPS regulations. The system can also apply up to three USPS stamps in a single pass for added flexibility.
“Self-mailers and booklets can be a highly effective way to connect with customers and prospects to help increase sales leads, quickly
communicate offers, news and information, and build customer loyalty and retention,” said Debra Thompson, vice president, marketing, U.S.
Mailing, Pitney Bowes Inc. “Our new W360 Multifunction Tabber System enables organizations to properly prepare letter-size self-mailers and
booklets to help qualify for automation discounts, while offering increased productivity and flexibility to meet a variety of applications.”
The W360 Tabber System can apply up to 25,000 tabs per hour for single tabs and handles material up to 1/4" thick for flexible material
handling. An optional conveyor stacker equipped with an optical sensor communicates directly with the system to organize and collect output,
and pauses when the stacker is full.
The Pitney Bowes W360 Multifunction Tabber System can tab a variety of documents and materials including newsletters, educational offerings
and communications, pamphlets, letter-sized booklets, double postcards, wallet-sized booklets and promotional coupons. Tabs are available in a
variety of sizes and can be clear, paper or translucent.
Tipping Point: New Pitney Bowes White Paper Highlights How
Companies Can Profit from Digital Color Printing
Company to Host Webinar with InfoTrends Analyst to Examine Implications for Customer Communications
Pitney Bowes’s new white paper entitled “The New Economics of Color Print,” reveals technology trends in
digital color printing offer potential cost savings and revenue generating advantages to organizations that
choose to harness the power of color to enhance the value of their customer communications. The white
paper is available for download on the Pitney Bowes Web site.
While the benefits of color print have been documented for decades, the economics have only recently
tipped from black-and-white to color. “Affordable, color digital printing is a game-changer,” said Kevin Marks,
a vice president of marketing for production print at Pitney Bowes. “Innovative printing technology can
streamline workflow to generate personalized color documents at significantly lower per-page costs especially
when you consider postage savings and elimination of pre-printed paper stocks. Companies can also
capitalize on the high open and read rates of transaction documents by adding relevant, data-driven offers
and promotional messages.”
Marks is hosting a webinar to discuss these findings on Wednesday, July 21, at 1:00 p.m. Eastern. Jim
Hamilton, the group director of production printing and publishing for InfoTrends Inc., will be the guest
speaker on the webinar. Registration and additional information is available online at the Pitney Bowes
Web site.
The white paper asserts that most cost-benefit analyses of color versus black-and-white printing focus too
narrowly on the metric of cost per impression, in which color appears to be at a disadvantage. These
analyses fail to account for the true, fully-loaded enterprise costs. For example, companies that print their
statements in black-and-white on pre-printed paper stock must also account for the cost of ordering, printing,
storing, managing and eventual obsolescence of the unique forms. Digital color printers, by contrast, can
create a colorful impression using standard blank white paper stocks, which are lower cost and easier to
manage. Additionally, considerable savings can be realized by grouping print runs in new ways that boost
productivity and capture postal efficiencies.
Equally significant are the potential revenue opportunities that companies can realize with the effective
use of color and targeted messaging. Adding promotional messages and other relevant information onto
transactional mailpieces has become a major focal point for marketers and mailers in recent years – and with
good reason. Transactional mail generally requires action by the customer, so it is significantly more likely to
get opened and read. Digital print stream engineering enables businesses to incorporate “on-serts,” pinpointed
messaging printed in color directly onto current transactional documents and envelopes. The white paper
notes that a recent study of 1,500 consumers found that 69% said they were more likely to open a mailpiece
with color text and graphics. Messages from companies that invest in color are more likely to rise to the top for
discriminating consumers who are already saturated with marketing offers in every conceivable medium.
Pitney Bowes to Deliver International Ecommerce Solutions for Wipro
Technologies Customers in the United States
Pitney Bowes Inc. announced today that it has been selected by Wipro Technologies, the global IT
services business of Wipro Limited, as the international ecommerce solution provider for its Digital Customer
Experience Platform.
As a result of this alliance, Internet retail sites powered by Wipro’s ecommerce solution will be able to provide
their global online shoppers with a seamless cross-border purchasing and shipping experience to destinations
in 193 countries worldwide.
“We are delighted to be building on our long-standing relationship with Wipro by extending its robust, next
generation ecommerce platform with a cross-border service that delivers exceptional value for both U.S.
based merchants and the international buying community,” said Craig Reed, vice president of ecommerce
solutions at Pitney Bowes. “Pitney Bowes’s global ecommerce and parcel service combines critical
value-added services for ecommerce platforms, and facilitates easier and more transparent online shopping
for retailers and their customers alike. ”
“As U.S. retailers look for the next level of growth, there is a vast global market they have insufficiently
tapped – primarily due to the complexities related to tax and fulfillment,” said Bhanumurthy B M, senior vice
president Retail, CPG, Transportation & Government at Wipro. “Working with Pitney Bowes helps Wipro
provide a safe, secure and a simple way for retailers to leverage this opportunity. Wipro’s Digital Customer
Experience Platform (DCxP) helps retailers tap into this market and access millions of new consumers globally.
We are confident that our retail customers can deliver an outstanding experience to discriminating shoppers
almost anywhere in the world.”
Wipro’s DCxP is a comprehensive solution designed to enable retailers to manage their online business in an
integrated way. DCxP is a pioneering platform that helps retailers better mine customer value, gain market
share and improve margins. The solution provides retailers the ability to drive more revenues by leveraging
cross-channel capabilities, improves customer loyalty through effective personalization, improves conversion
by effective customer mining, provides an integrated set of tools to make better decisions and provides
access to newer and yet untapped markets.
International ecommerce poses a number of challenges for retailers that are not found in domestic ecommerce
transactions. Cross-border duties, regulations, customs processes, and shipping providers differ from market
to market, but the retailer needs to create a simple, seamless customer experience for the online shopper,
regardless of the shopper’s location. The Pitney Bowes solution helps simplify and manage this complexity,
in addition to supporting all the logistics and physical transportation of retailer shipments.
Pitney Bowes Establishes Strategic Reseller Agreement with Omtool
Ltd.
Pitney Bowes Establishes Strategic Reseller Agreement with OmtoolLtd. to Provide Document Capture and
Workflow Solutions to its Customer Base Worldwide
Omtool AccuRoute to expand Pitney Bowes Solutions offering with industry leading document workflow
solution
Pitney Bowes Management Services, Inc. (PBMS), a wholly owned subsidiary of Pitney Bowes Inc., has
entered into a strategic reseller agreement with Omtool Ltd. to license Omtool solutions to PBMS
customers for business document process improvements through document capture, routing and fax
capabilities at either a department level or enterprise-wide.
Greg Van den Heuvel, president, Strategy, Product Management and Strategic Marketing for PBMS stated,
“This agreement adds to our growing portfolio of technology-enabled offerings that help drive our growth
strategy and provide our customers with the solutions they need to increase efficiency and grow their
business. Omtool’s AccuRoute solution has a proven track record of reducing document handling time and
improving user productivity by streamlining document workflows.”
“Omtool believes strategic agreements are essential to the delivery of comprehensive document capture
and handling solutions on behalf of our customers,” said Karen Cummings, executive vice president, sales
and marketing at Omtool. She added, “Having worked together intimately in the past, we recognize Pitney
Bowes as one of the most innovative solution providers in our industry today. We are delighted to establish
this strategic reseller agreement for the benefit of our mutual customers”.
Pitney Bowes Management Services designs, implements and operates global solutions that provide
enterprise clients with customer communications, mail and document lifecycle services that help in
creating more effective, efficient and compliant business processes and operations.
O’Meara, O’Hara Named To Expanded Leadership Roles at
Pitney Bowes
Pitney Bowes Inc. today announced it was appointing two executives to expanded senior leadership roles
at the company.
Vicki O’Meara, who joined Pitney Bowes in 2008 as executive vice president and chief legal and
compliance officer, has been appointed executive vice president and president, Pitney Bowes Management
Services and Government & Postal Affairs. John O’Hara, who served as executive vice president and
general manager of the international operations of Pitney Bowes Business Insight (PBBI), has been named
vice president and president, PBBI.
As president of Pitney Bowes Management Services, O’Meara will lead a more than $1 billion business unit
that designs, implements and operates global solutions that provide clients with customer communication, mail
and document lifecycle services that result in more effective, efficient and compliant business processes and
operations. Representative clients include some of the world’s largest corporations, government agencies and
law firms. The International Association of Outsourcing Professionals has named Pitney Bowes Management
Services to its “Global Outsourcing 100” leaders list for four consecutive years.
Before joining Pitney Bowes, O’Meara was at Ryder System, Inc., where she worked for ten years in senior
staff and operating roles. In her last position at Ryder, she served as president of the company’s $2 billion
U.S. Supply Chain Solutions division. Before joining Ryder, O’Meara was a partner at Jones, Day, Reavis
and Pogue, where she led the firm’s global environmental, health and safety section. Her early career was
spent in government, including legal leadership positions at the Department of Justice and the Environmental
Protection Agency, and an appointment as a White House Fellow.
“By combining her strong prior operational experience and customer relationships together with her strategic
knowledge of our mailing and postal environments, Vicki will bring her unique vision and execution
orientation to Pitney Bowes Management Services,” commented Pitney Bowes Chairman, President and
CEO Murray Martin.
O’Meara succeeds David Dobson, who is leaving Pitney Bowes to pursue an executive leadership role at
another company. O’Meara’s responsibilities as chief legal and compliance officer will be filled on an interim
basis by Johnna Torsone, Pitney Bowes’s executive vice president and chief human resources officer.
As president of Pitney Bowes Business Insight (PBBI), O’Hara takes the helm of a business unit that
according to Software magazine ranked #107 among the world’s largest software companies. PBBI offers a
comprehensive set of solutions for maximizing the value of customer and location data, and provides tools
that help companies effectively locate, connect and communicate with their customers. A UK-based
subsidiary of PBBI recently announced its intention to acquire the outstanding shares of Portrait Software plc,
a company that provides software to enhance existing customer relationship management systems.
O’Hara joined Pitney Bowes in 2007 when Pitney Bowes acquired the software company then known as
MapInfo. At the time, he was executive vice president, international, and he was subsequently named
executive vice president and general manager, international operations for PBBI. Before joining MapInfo,
O’Hara held senior general management roles at Microsoft UK, Pivotal Corporation, and at Lotus
Development Corporation in the United Kingdom and South Africa.
“John brings real strengths to the top leadership role at PBBI. He has a deep industry background, global
experience, and extensive customer relationships worldwide. We are eager to grow this business and John
understands what it will take to succeed,” said Martin.
O’Hara succeeds Mike Hickey, who recently announced he was leaving the company to begin a career as
a consultant and university lecturer.
Pitney Bowes Seeks to Acquire Outstanding Shares of Portrait
Software plc
Proposed Transaction Would Enhance Suite of Customer Communications Management Tools
Pitney Bowes MapInfo UK Limited, a wholly owned subsidiary of Pitney Bowes Inc., today announced its
intention to acquire the outstanding shares of Portrait Software plc, a company which provides software to
enhance existing customer relationship management systems, enabling clients to achieve improved
customer retention and profitability.
Pitney Bowes intends to offer £0.31 in cash for each outstanding share of Portrait Software, for a total
proposed transaction value of £44.4 million.
Pitney Bowes Chairman, President and CEO Murray Martin commented: “We are delighted to have reached
agreement with the Board of Portrait Software on this recommended transaction. The acquisition of Portrait
Software will expand our platform offering in customer relationship management technology and further
enhance our range of integrated solutions we provide to our customers. The acquisition represents a good
opportunity for Portrait Software and its shareholders to receive a premium over the current market value of
their shares. Pitney Bowes’s scale and broad geographic footprint will open up new markets for Portrait
Software’s products and will provide a platform from which to achieve growth in the future.”
Portrait Software offers a suite of software applications that help companies increase their level of
engagement with their customers. These applications help companies design and execute more
effective customer service and marketing campaigns based on superior insight into customer behavior.
By applying these software tools, companies can see greater return on investment for their marketing
dollars.
Portrait Software is headquartered in Henley-on-Thames, Oxfordshire, United Kingdom.
Pitney Bowes Expands IntelliJet Line of Color Production Print Systems
New IntelliJet™ 20 Printing System Offers Seamless, Cost-Effective Production Print Solution for Improved
Customer Communications
Pitney Bowes Inc. today announced it is expanding its line of high-speed digital color printing systems.
The new offering, the Pitney Bowes® IntelliJet™ 20 Printing System, will help more companies transition their
printed communications from monochrome to color simply and cost-effectively, and communicate more
effectively with their audiences.
The new system complements the IntelliJet™ 30 Printing System, which Pitney Bowes launched in 2009.
The system is on display at the IPEX 2010 industry show, taking place May 18-25 at the National Exhibition
Centre in Birmingham, UK.
Like the IntelliJet™ 30 Printing System, the new system is the result of a strategic alliance with HP, a global
leader in information and print technology. Offering the same high-quality, 1200 x 600 dpi addressable
resolution print engine and built-in Pitney Bowes Production Intelligence™ software, the IntelliJet™ 20 Printing
System produces complex transactional statements without compromising speed or quality. Its 20.5-inch-wide
format is sized to replace existing toner-based monochrome devices. Scaled for high-volume transactional
print and mail customers, the system fits right within their existing environment to deliver 2-up monochrome
as well as the full color variable print they need to expand services.
“For years, enterprise customers and service bureaus have turned to Pitney Bowes for industry-leading
customer communications solutions,” said Leslie Abi-Karam, executive vice president and president, mailing
solutions management. “The IntelliJet™ 20 now allows us to take the ability to integrate variable color print
and mail down market, delivering this same value to a much broader array of customers, both domestically
and internationally.”
The company is accepting orders now for both systems for delivery to European Union countries, in addition
to the United States.
Both the IntelliJet™ 20 and the IntelliJet™ 30 Printing Systems include new features and system enhancements
for greater performance and capability. These include:
Pitney Bowes® IntelliJet™ Print Process Manager, a powerful hardware and software solution that maximizes
the productivity and operational control of IntelliJet™ Printing Systems
Fully integrated MICR (Magnetic Ink Character Recognition) to allow financial institutions to print checks
with integrity and security
Expanded range of integrated post print accessories that can be configured to support specific mail
finishing needs
Industry-leading Pitney Bowes Production Intelligence™ software allows mailers to integrate print and mail with
one streamlined platform for unprecedented process integration. Independent of page complexity, the
IntelliJet™ 20 Printing System can consistently deliver maximum throughput with a print speed of up to 400
feet (122 m) per minute for monochrome; 200 feet (61 m) per minute for color, with high quality output that is
specifically tuned for high-speed mail finishing. Moreover, the IntelliJet™ 20 Printing System can also help turn
routine bills and statements into powerful marketing and sales tools.
That Pitney Bowes is offering this integrated system makes sense, according to a leading analyst from
InfoTrends. “The IntelliJet system is much more than a print-and-mail hardware offering,” said Jim Hamilton,
group director, InfoTrends’ Production Hardware Consulting Services. “It leverages Pitney Bowes’s
powerful capabilities in software, workflow, and global service and support.”
Like the larger system, the IntelliJet™ 20 Printing System offers high reliability and performance and is
backed by a specially trained customer service organization. This team helps the system run at its optimal
efficiency, enabling customers to provide aggressive Service Level Agreements to internal and external
print and mail clients.
“The IntelliJet™ 20 Printing System provides the powerful technology of the IntelliJet™ 30 Printing System, but is
physically and financially sized for a much broader range of customers,” said Abi-Karam. “It truly delivers the
quality, integrity and flexibility of world-class production print and mail technology to answer customers’ needs.”
For organizations interested in exploring the possibilities of full-color production mail, Pitney Bowes recently
opened a Customer Innovation Center in Shelton, Connecticut, equipped with the IntelliJet™ 30 Printing
System and all the software required to design and run complex print and mail jobs.
“Greening of Government” is Focus of New Pitney Bowes White Paper
Government agencies can make significant progress toward achieving their sustainability goals and budget
objectives by re-examining core functions and processes within their organizations that involve mail, print and
document-related services, according to a white paper now available from Pitney Bowes Government
Solutions, Inc. (PBGS), a wholly owned subsidiary of Pitney Bowes Inc. (NYSE: PBI).
The white paper, “Greening Government Services,” uncovers three key areas that every government agency
can focus on when addressing sustainability issues: reducing energy consumption, reducing waste, and
improving productivity. It also recommends some immediate steps agencies can take to begin the process of
“greening” their activities, including:
· Creating a roadmap for successful green initiatives
· Measuring their current situation
· Taking advantage of low-hanging fruit
· Utilizing available tools
“The challenge agencies face in meeting their sustainability goals is substantial, but necessary to protect the
environment and curb government spending,” said Jon Love, president, PBGS.
Love noted that, once agencies take the initial steps toward greening their activities, there are additional
activities they can implement to help make their sustainability goals more attainable, such as:
· getting help with mail services;
· optimizing carrier routes and delivery schedules;
· combining like operations;
· outsourcing mail, print and document-related services to a multi-client facility;
· reducing unnecessary physical document requirements;
· re-visiting telecommuting opportunities.
“These steps may require a bit more time and resources, but can assist – along with a commitment to energy
reduction, recycling and related activities – in creating sustainable programs that have a lasting, positive
impact on both government and the environment,” Love added.
Pitney Bowes Government Solutions designs, implements and operates solutions that provide government
agencies with critical mail, communication, document, records management and logistics services to
efficiently meet constituent needs and help satisfy legislative mandates.
Pitney Bowes Survey Reveals Resiliency of Small Businesses Facing
a Tough Economy
About half (52%) of small business owners would describe their business’ economic situation as worse now
compared to 12 months ago, according to a new survey released today by Pitney Bowes Inc. (NYSE: PBI).
However, despite financial struggles, almost three quarters (73%) are optimistic about the future of their
business. Such hopefulness will carry them through what some analysts are calling the “toughest economy
in decades”.
The survey, commissioned by Pitney Bowes, was conducted by International Communications Research,
which polled 504 small businesses across the U.S. about the financial state of their business and outlook
for 2010.
The survey revealed that some of the top financial stressors for small business owners in today’s economy
include: decreased sales (74%); health care costs (52%); late payments from customers (42%); and greater
restrictions on financing (42%). About eight-in-ten small business owners say they are very worried about cash
flow.
In spite of financial pressures, many small business owners still feel they have levers to pull before they would
be forced to close. If their financial situation does not improve, 34% would resort to either layoffs or changing
their mix of products or services, according to the survey. About a third would barter with customers, suppliers
and employees to minimize the use of cash, while 31% would reduce operating hours. Twenty-nine percent
would purchase a technology to increase the efficiency of their business.
As many American entrepreneurs attempt to overcome financial challenges in a tough economy, their resiliency
is undeniable. Not surprisingly, if forced to close, the survey revealed that more than a quarter (28%) would start
a new business. About a third would either start a new career (34%) or retire (32%).
“The Pitney Bowes survey revealed the agility of small businesses to adapt in today’s economy to stay in
business for the long haul,” said Christine Martin, senior director, customer marketing & strategy, Pitney
Bowes Inc. “Small businesses are a cornerstone of this nation’s economy, which makes their success of the
utmost importance for the economic recovery of America.”
Longtime Mailing Specialist Now Provides Multi-channel
Communications Technology and Expertise
Pitney Bowes Inc. today celebrated its 90th birthday, honoring the 1920 incorporation of the company with
plans to ring the closing bell at the New York Stock Exchange.
"Ninety years is a milestone few companies achieve," said Chairman, President and Chief Executive Officer
Murray Martin. "Paradoxically, the key to longevity is continuous reinvention, and I am proud to state that
our commitment to renewal has never been stronger. Even as we celebrate this amazing anniversary, we
are laying the foundation for our next 90 years as a specialist in multi-channel communications technology
and know-how."
One key feature of that renewal, Martin noted, is that Pitney Bowes - historically known for its ability help
companies lower their costs -- can now provide technologies and tools to help companies grow.
Symbolizing the company's shift from its historical focus on productivity to its new capabilities in business
growth, the newest mailing systems from Pitney Bowes can digitally print customized marketing or other
messages on the outside of an envelope, dramatically increasing the chance that the recipient will open,
read, and act on the information inside. Other systems from Pitney Bowes can help businesses target their
marketing and operations more effectively by easily identifying potential customers based on integrated
demographic and geographic information.
"There is so much more to Pitney Bowes than most people realize," Martin said. "Our systems can help
organizations link their physical and online communications channels in powerful ways. We find that more
organizations are taking a strategic approach to managing these communications channels, and Pitney
Bowes is there to help them."
Pitney Bowes is now a global enterprise deriving 30% of its revenue from outside the United States. The
company is integral to the business processes of nearly two million organizations worldwide. Representative
clients include more than 90% of the Fortune 500 firms; local, regional and national governments in scores
of countries; global giants in the health care, insurance, financial services, and telecommunications industries;
and hundreds of thousands of smaller firms like Cole Mussel Farms in Canada, and We Be Uh...Campin' in
California.
The company's origins are classically Anglo-American. Inventor Arthur Pitney patented his first postage meter
in 1902, but it wasn't until he joined forces with British-born entrepreneur Walter Bowes that he began to
realize the meter's commercial potential. The two men incorporated the Pitney Bowes Postage Meter Company
on April 23, 1920, and began to sell their new system to companies that were eager to find an alternative to
buying and handling large quantities of stamps for their business mailings.
"New Mail Machine Eliminates Stamps," read the headline in the August 21, 1921, issue of The New York
Times. The article noted the "lightning-fast" speed of affixing postage (250 letters per minute), the system's
size ("hardly three times the size of a typewriter") and cost ($40 per month to lease, equivalent to about
$487 today). The story went on to note that the National City Bank, a predecessor to the modern financial
giant Citigroup, was the first Pitney Bowes customer in New York City.
How times have changed. The fastest systems from Pitney Bowes now process business mail at up to
26,000 pieces per hour, and fully-digital entry level systems can be leased for a fraction of the cost of that
1921 machine.
What has not changed is the company's focus on developing and sustaining long-term business relationships:
Citigroup is still a Pitney Bowes customer.
Martin praised Pitney Bowes's 33,000 employees worldwide for their contributions to the company's long-term
success. "We inherited a great global enterprise from those who came before us, and the current generation
is striving every day to make it even stronger for those who will follow," Martin said. The company is part-way
through a strategic transformation process that is making it more flexible, more agile and better-positioned to
capitalize on new business opportunities.
While the company is transforming, major elements of company culture will remain true to the Pitney Bowes
legacy. The firm has been a management leader and innovator for decades. Under the leadership of
legendary Chairman Walter Wheeler, the company adopted the principles of diversity and inclusion in the
1940s, nearly a decade before the beginnings of the civil rights movement in the United States, and it
continues to win awards and accolades for its modern diversity practices. It is a pioneer in employee health
care and was cited as a national model for others to follow by President Obama in 2009. It is also a leader in
global ethics, and has been cited by both Corporate Responsibility Officer magazine and the Ethisphere
Institute for its business practices and management commitment to honest dealings. Pitney Bowes employees
annually volunteer thousands of hours of time for community service projects where they live and work, and
the company is a generous corporate philanthropist, investing most heavily in programs that support youth
literacy and education.
"It is an honor for me to represent Pitney Bowes at the New York Stock Exchange on this happy occasion,"
Martin said. "Pitney Bowes is a great company, and we are charging into the future with a renewed excitement
about all of its possibilities."
Pitney Bowes Expands U.S. Collaboration with RISO to Offer New
Digital Color Inkjet Printer Series
RISO’s ComColor Series Added to Pitney Bowes’s Suite of Mail and Print Solutions
Pitney Bowes Inc. (NYSE:PBI) today announced that it is expanding its collaboration with RISO, Inc., a
leader in digital inkjet printing technology, to offer RISO’s ComColor series of full-color inkjet printers to U.S.
customers. The ComColor series complements Pitney Bowes’s suite of mail management software, working
with a broad array of the company’s products for a complete “print-to-mail” solution in a cut-sheet environment.
The ComColor series helps organizations add value to existing documents by managing the transition from
printing in black and white to color. The series is ideal for mid- and high-volume mailers printing transactional
or transpromotional documents such as invoices, promotional flyers, postcards, and direct mail.
“Our collaboration with RISO is the perfect complement to Pitney Bowes’s portfolio of printing and mailing
solutions,” said Debra Thompson, vice president, marketing, U.S. Mailing, Pitney Bowes Inc. “The ComColor
series offers Pitney Bowes customers a fast and affordable inkjet printer solution that drives efficiency and
productivity.”
“ComColor offers real and unique value to Pitney Bowes customers,” said Kevin Hunter, executive director,
CMD program and new dealers, RISO, Inc. “ComColor combines affordable color, high speed, and high
reliability, resulting in a low total cost of ownership. Organizations can now afford to convert their black and
white documents to full color, increasing their response rates and improving the overall appearance of their
printed communications.”
With print speeds of 90-150 pages per minute, the series is designed to work with a broad range of customer
applications and print volumes. There are five models in the series: ComColor 9050, 7050, 7010, 3050, and
3010. They are distinguished by print speed, paper capacity, print image area, and option compatibility.
The series can handle print volumes up to 500,000 per month using a no-heat imaging system that offers
increased reliability and up-time for post insertion processes. All five models are ENERGY STAR qualified
printers and offer optional scanning and copying capabilities.
The ComColor series expands on the previously introduced HC5500 inkjet printer by RISO, which Pitney Bowes
continues to offer. Pitney Bowes will show the ComColor 9050 flagship model at the AIIM/ON DEMAND Expo
and Conference from April 20 to 22 in Philadelphia.
Ecommerce Technology Providers Help U.S. Online Retailers
Expand Internationally with Pitney Bowes Ecommerce Solutions
Ecommerce Solutions Feature International Delivery Services with Compliance, Duty and Tax Costs
Pitney Bowes Inc. today launched their Global Ecommerce Solution Suite at the 2010 Ecommerce Summit.
The solution enables ecommerce technology providers to offer their U.S.-based online retailer customers the
ability to expand their reach internationally with an enriched global buying and fulfillment experience.
For ecommerce technology providers seeking to offer their online retail customers the ability to tap into
growing international markets, Pitney Bowes Ecommerce solutions enables them to connect with confidence
and operational ease. Pitney Bowes’s core shipping capabilities extend value to both end consumers and
retailers. For end consumers, Pitney Bowes provides the “true” cost of their ecommerce items including
real-time duties, taxes, and shipping costs. Consumers also benefit from expanded shipping options, online
tracking, package insurance, and returns management. For the retailer, Pitney Bowes offers automated
customs compliance tools, a variety of international shipping options, and a leading online postage solution.
“Thanks to rapid adoption of Internet shopping overseas and residual effects of the economic downturn,
U.S retailers are at a tipping point for international expansion,” said Craig Reed, Vice President of
Ecommerce Solutions for Pitney Bowes. “As this industry transforms over the next three years, players
with the best technologies will have the advantage for gaining global market share quickly. Our solutions
are designed to support ecommerce technology providers seeking international expansion opportunities
for their online retail customers.”
Reed noted that Pitney Bowes has expertise in postal regulations, distributed transactions, digital secure
transactions and international shipping. Pitney Bowes’s secure transactions and shipping solutions have
supported ecommerce since the emergence of the Internet.
Pitney Bowes Launches New Customer Communications Solutions
in U.S.
Connect+™ Customer Communications Series Helps Turn Transactional Mail into New Growth Opportunities
Pitney Bowes Inc. today launched a new series of customer communications solutions in the U.S. to help
organizations deliver more powerful and profitable messages. Among many other new features, the Connect+™
Customer Communications Series enables mailers to print high-resolution graphics and messages in color or
black on the outside of the envelope. The print technology was developed as a strategic collaboration with
HP.
The Connect+ Series is the first mailing systems series with a Web- and application-based software
architecture and features an intuitive color touch-screen display with graphic icons that provides instant
online access to numerous mailing, printing and reporting applications. Customers can access their
accounts online to order supplies, download graphics, place service calls, visit USPS Web sites, track
parcels and access exclusive Pitney Bowes® presort services.
High-resolution HP inkjet technology with 1,200 dpi allows promotional messages to be printed across the
top of envelopes with text, logos or photographs in color or black, while applying postage all in one pass.
Messages may range from simple text to limited-time specials or complex color graphics to help build and
reinforce an organization’s brand, increase read-rates and drive customer response. With the Connect+
Series, users can also print messages and images along the bottom and back edge of the envelope with
multiple passes. Marketers can instantly design messages and import graphics or select images from Pitney
Bowes’s extensive library to print on the outside of envelopes, and the Connect+ Series enables direct
control of the entire messaging process from an individual’s desktop.
Recent independent market research commissioned by Pitney Bowes shows that 69 percent of consumers
indicated they would be more likely to open a mail piece with color text and graphics first compared to a plain
white envelope without messaging. What this suggests is printing color promotional messages on the outside
of envelopes can help marketers connect with more customers.
“In today’s economic environment, organizations are looking for new ways to retain, acquire and grow the
value for their customers,” said Leslie Abi-Karam, Pitney Bowes Executive Vice President and President,
Mailstream Solutions Management. “With the Connect+ Series, organizations can now build customer
relationships and grow their businesses by turning all of their physical communications into new opportunities
to help increase revenue.”
The Connect+ Series includes three product platforms for mid- and high-volume mailers. For mid-volume
mailers, the Connect+1000 and Connect+2000 systems can print up to 180 letters per minute and features
a 10.2” color touch-screen display. The Connect+2000 system also offers Pitney Bowes
Weigh-on-the-Way® technology, which automatically weighs and dimensions mail pieces for additional
productivity.
For high-volume mailers, the Connect+3000 system can produce up to 300 letters per minute and includes
a standard 10.2” color touch-screen display. The Connect+3000 is also available with Weigh-on-the-Way
technology and additional options to customize the solution, including a high-resolution, 15” color
touch-screen display.
The Connect+ Series is available for order immediately. Systems with black printing will ship immediately.
Color systems are scheduled to ship during the third quarter of this year. Color printing upgrades, which are
easily added to existing systems, can also be ordered immediately.
Pitney Bowes will be introducing its Connect+ Series to additional markets around the world in the coming months.
For additional information on the Connect+ Series, please visit: pb.com/connectplus.
Pitney Bowes Introduces Mailstream Evolution™ Inserting System
New High-Volume Mail Inserter Incorporates Innovative Technologies
Pitney Bowes Inc. today announced the newest addition to its family of high-speed, high-volume mail
inserters, the Pitney Bowes® Mailstream Evolution™ Inserting System. The system will be on display at the
National Postal Forum in Nashville, Tenn., next week.
The Mailstream Evolution™ Inserting System is the successor to the highly reliable Pitney Bowes® FPS™
Split Drive Inserting System. More than 1,500 FPS™ Split Drive Inserting Systems have been installed at
customer sites around the world. The Mailstream Evolution™ Inserting System incorporates several
upgrades that provide greater flexibility, productivity and integrity.
“There is a relentless drive among mailers to demand greater performance and flexibility from the systems
they use in their mail operations,” said Ramesh Ratan, president of Pitney Bowes Document Messaging
Technologies. “We believe the innovative technology in the Mailstream Evolution™ Inserting System delivers
consistent, reliable performance for greater peace of mind.”
The key changes customers will find in the new system include:
Enhanced production flexibility with the No Changeover Module built into the system, reducing the time required
to change from letter processing to flats processing
Upgraded software functions including enhanced reporting capabilities through new P/I™ Direct Access
software that provides system level reporting to drive productivity and operational efficiencies. The software
also provides a seamless integration to Production Intelligence® Output Management and DFWorks®
Upgraded Graphical User Interface that makes the system easier than ever to operate and monitor, and an
optional Privacy Guard to help ensure that every mailpiece is assembled with the highest level of accuracy
and integrity
The Mailstream Evolution™ Inserting System processes up to 14,000 mail pieces in one hour for regular-size
letters, 12,000 pieces per hour for 6x9 envelopes; and 9,000 pieces per hour of flats mail. The system can
be customized through a range of flexible features and capabilities that can help mailers achieve both
current and future business needs.
Like all Pitney Bowes inserting systems, the Mailstream Evolution™ Inserting System is backed by a global
service organization that can provide on-site support to meet the demands of high-volume mailers around the
clock. “With the tremendous pressure today on delivering higher value to printed business communications,
we are the only vendor that can provide a total print and mail solution,” said Ratan. “We are completely
committed to customer satisfaction and to exceptional service for leading print and mail operations globally.
Our customers count on Pitney Bowes to make it happen.”
Healthcare Benefits Communications Channels Can Directly Influence
Behavior and Program Effectiveness
Healthcare Benefits Communications Channels Can Directly Influence Behavior and Program Effectiveness,
According to Pitney Bowes Study
Sending communications on healthcare benefits through the mail is an important channel in engaging members
as they make benefits decisions and as program managers seek to influence member behavior, according
to a study on Healthcare Benefit Communications Preferences by Pitney Bowes Management Services, Inc.
(PBMS), a wholly owned subsidiary of Pitney Bowes Inc. (NYSE: PBI).
The survey noted that, as healthcare benefit costs continue to escalate, both payers and benefits
administrators look for ways to reduce the costs of managing benefits programs, such as communicating
through email and secure web sites. Hard-copy mail however– not e-mail or secure web sites – is the
preferred channel of communication for receiving healthcare benefit communications, including Explanation
of Benefits (EOBs), Program Change Notifications, Enrollment/Decision Guides, and Welcome Kits, among
others.
Andy Roussel, director, Strategic Marketing, PBMS commented that, to the extent existing communications
vehicles can be used to influence member choice, then the ability of recipients to share them with family
members has impact beyond the perceived savings of migrating to digital forms. He warns that, “As payers
and program administrators consider using electronic forms of communications for influencing member
behavior, a lack of portability may impact the effectiveness of this messaging. “
Roussel added that “this may be significant, as member choice in how they and their family use benefits may
directly impact the cost of those benefits to both the member and the payer. Plan sponsor and administrator
guidance on member choice needs to be in the form most easily used by recipients if it’s to be effective in
guiding members on such issues as when to use a primary care physician or Urgent Care Center vs. an ER.
Pitney Bowes to Unveil Newest Customer Communications Solutions
at 2010 National Postal Forum
Pitney Bowes Inc. announced today it will unveil its newest mid-range mail and customer communications
solutions at the 2010 National Postal Forum. The Forum runs from April 11-14 at the Gaylord Opryland
Resort & Convention Center in Nashville, Tennessee. Pitney Bowes will exhibit at Booth #250.
Designed as the successor to the market-leading DM Series of mailing systems, the high-tech customer
communications solutions that Pitney Bowes will reveal are packed with a wide array of capabilities
previously unknown in the mid-range market segment, including ones that can help customers grow their
businesses.
Specific details will be announced at the show on Monday, April 12, 2010.
The Forum is the largest gathering of mailing industry executives and companies every year. The 2010 event
will take place against the backdrop of the U.S. Postal Service contemplating significant changes to its
business model as mail volumes continue to shift in response to changing consumer and business
communication styles.
Anticipating the upcoming convention, Pitney Bowes Chairman, President and CEO Murray Martin said: “It
makes perfect sense that, as Pitney Bowes celebrates its 90th birthday, we will demonstrate once again the
power of great innovations. We want the National Postal Forum audience to be the very first to see the latest
game-changing technologies created, nurtured and launched by the undisputed industry leader.”
In addition to its newest solutions, other exciting Pitney Bowes hardware, software, services and solutions on
display at the National Postal Forum include:
The IntelliJet™ Printing System, an exclusive Pitney Bowes solution that is powered by Production Intelligence®,
brings together high-speed digital color printing with high-speed, high-integrity inserting to produce transactional
documents with superior production performance and cost optimization.
The Olympus® Single-Tier and Multi-Tier Sorter, which are both designed to help mailers take advantage of the
latest U.S. Postal Service standards around Intelligent Mail® services.
Software solutions including DFWorks® Automated Document Factory solutions, to help customers operate their
document factories at extremely high levels of productivity and integrity, and Production Intelligence® Output
Management Solutions to get the most out of every single mailpiece regardless of the date or location of its creation.
· The DI950™ Integrated Document Printing Solution for mid-sized mailers. With integrated printing, the
DI950 can help optimize the mailstream by creating, formatting, printing, inserting and metering in one solution.
Designed to print up to 30,000 mail pieces per hour, the AddressRight® DA95f Addressing System with
fixed-head technology offers black-and-white and color printing. Used in tandem with Pitney Bowes’s
AddressRight® Pro solution with VeriMove™ Net, businesses can target customers with powerful,
easy-to-use software that cleanses and updates existing lists including USPS® Change of Address data
while taking advantage of postal discounts.
· The booth will also contain Pitney Bowes’s SendSuite® Distribution Solutions. The portfolio includes the
new SendSuite Tracking Solution for inbound tracking applications, which can help customers manage the
flow of packages and accountable mail from global facilities received from carriers and internal package
shipments. In addition, the portfolio includes SendSuite Shipping Solutions and SendSuite Desktop Solutions.
Pitney Bowes Business Insight’s Enterprise Address Management software enables organizations to manage
address quality. This innovative solution provides an automated, closed-loop approach that connects address
owners with customers, postal records and real-time data, with the ability to cleanse, validate and update
addresses at the source. Enterprise Address Management also drives savings and efficiency throughout
the organization by utilizing track and trace within areas such as call centers, billing, customer support and
marketing.
trackmymail.com®, a web-hosted application that uses Intelligent Mail® barcode technology from the U.S.
Postal Service to track and report the movement of mail through the mailstream to delivery in-home, as well
as responses and payments returned to the mailer. The application also captures Address Change Service
information, allowing mailers to learn which mail pieces had a change of address, were forwarded, or had
undeliverable addresses.
A range of mail services solutions including international mail and package services, presort services for both
First-Class™ letters and flats and for Standard Mail®, and PresortXtra™ services for low- to medium-volume mailers.
Pitney Bowes experts will also be leading several of the learning sessions at the conference, sharing their
industry knowledge and helping attendees get the most from their conference experience. Attendees interested
in meeting and learning from the Pitney Bowes team are encouraged to participate in the following sessions:
USPS Extra Services – When, Why and How – Sun., April 11, 10:30 a.m.
Hiring and Interviewing – Mon., April 12, 10:00 a.m.
Is Your Mail in Shape? – Mon., April 12, 11:15 a.m.
Move Update Requirement and Merlin/PBV Testing (peer-to-peer roundtable) – Tue., April 13, 7:30 a.m.
Address Quality – Product vs. Process – Tue., April 13, 2:00 p.m.
The Top Ten Behaviors of Excellent Managers – Tue., April 13, 2:00 p.m.
Maximizing Your Investment in Intelligent Mail – Tue., April 13, 3:15 p.m.
Intelligent Mail Made Simple Through Outsourcing – Tue., April 13, 4:30 p.m.
Maximize Cash Flow and Improve Responses with Reply Mail – Wed., April 14, 2:00 p.m.
New Pitney Bowes White Paper Highlights Importance of “The
Empowered RIM Manager”
The importance of retaining and empowering RIM (records and information management) managers within
an organization is the focus of a new white paper now available from Pitney Bowes Management Services,
Inc. (PBMS), a wholly owned subsidiary of Pitney Bowes Inc. (NYSE:PBI).
With ever-increasing ways of creating, sharing and storing content in the world today, along with the
demands posed by new and sometimes contradictory national and international regulations, the role of the
corporate RIM manager has taken on added significance.
“More and more companies are realizing that records management requires far more authority, support and
resources than has been the tradition,” said Betty McAlvany, director, Records and Information Management,
PBMS. She emphasizes that RIM managers must have a clear view into all records and document-related
projects within an organization to successfully perform their responsibilities.
The white paper maps out a framework for facilitating a uniform, enterprise-wide approach to successful records
and information management that includes:
Policy and program development
Process and procedural considerations
Retention and disposition requirements and opportunities
Legal hold and litigation/discovery
Technology concerns
Training and change management communications
The white paper also presents time and cost pitfalls that can develop when organizations do not adequately
consider records management issues in planning an acquisition, divestiture, workforce reduction or real estate
move.
Pitney Bowes Management Services designs, implements and operates global solutions that provide enterprise
clients with customer communication, mail and document lifecycle services that help in creating more effective,
efficient and compliant business processes and operations.
Pitney Bowes Offers White Paper on Driving Cross Border E-Commerce
Growth
Pitney Bowes Inc. today released a white paper that offers insight into how retailers can break down the
shipping barriers that are holding back profitable international growth.
The white paper, entitled “2010 Outlook: International E-Commerce,” highlights the fundamental market trends
that underpin this explosive growth opportunity. The paper also notes the unique challenges associated with
cross border e-commerce. Customs regulations, import duties, complex shipping rules, foreign taxes and the
lack of in-country services represent bona fide challenges. In addition, the white paper discusses how new
Web-based technologies can help simplify these issues, and turn the historically complex cross border sale of
goods into a real opportunity.
“Retailers looking to tap into the enormous growth potential of international e-commerce no longer need to
navigate the complexities alone,” said Leslie Abi-Karam, Pitney Bowes executive vice president and president,
mailstream solutions management. “The retailers we work with understand that new technologies and
international shipping services have greatly reduced logistics barriers. That frees them up to concentrate on
sales, marketing and merchandising.”
Understanding and managing the challenges of international shipping are also critical for success. A few of
the key areas the white paper explores include:
· Complying with local laws and regulations;
· Managing shipments across multiple carriers and multiple posts;
· Handling international duties and taxes;
· Setting up an international returns and special handling process; and
· Maintaining a positive customer experience.
The white paper also offers insight on how to build expertise on international shipping without building
infrastructure, as well as suggestions for overall profitability and growth once an organization is ready to
sell internationally.
Pitney Bowes White Paper on Employing Targeted Marketing
Strategies to Optimize Healthcare Plans Now Available
Pitney Bowes Management Services, Inc. (PBMS), a wholly owned subsidiary of Pitney Bowes Inc. has just
released a white paper which advocates the use of targeted marketing strategies to more effectively market
healthcare benefits plans that help drive desired behaviors and outcomes among plan members.
The white paper, “Using Targeted Marketing Strategies to Optimize Healthcare Plans: targeted benefits
communications can improve member health and lower program costs,” underscores the importance of
audience segmentation and targeted marketing strategies in helping benefits managers effectively tailor
communications to each stage of the member relationship. It points out that, “tailored messaging in a
targeted marketing environment can dramatically increase the effectiveness of healthcare and wellness
communications.”
The white paper also highlights specific targeted marketing tools that are particularly useful in the healthcare
arena, such as:
· Segmentation analytics and experience design
· Location intelligence and Geo Information Systems
· Variable composition
· Address and data hygiene
These tools help benefits managers target the right message to the right audience through the most cost
effective channels.
Several case studies demonstrate how targeted marketing disciplines, tools and tactics were effectively
leveraged to promote the best use of benefits, resulting in lower costs for the benefits providers and improved
healthcare outcomes and cost savings for the plan members.
Pitney Bowes Management Services designs, implements and operates global solutions that provide enterprise
clients with customer communication, mail and document lifecycle services that help in creating more effective,
efficient and compliant business processes and operations.
Pitney Bowes Elects Patrick Brand a Corporate Officer
Pitney Bowes Inc. announced today that its Board of Directors has elected Patrick Brand to the office of
Vice President and President, U.S. Mailing.
Brand was appointed to his current position, President U. S. Mailing in September, 2009. In this role, he has
total responsibility for all strategic and tactical aspects of the company’s core mailing business in the United
States. U.S. Mailing serves more than one million customers with a complete line of solutions and services
through a wide variety of distribution channels.
Before assuming his current position, Brand was President of Pitney Bowes’s Document Messaging
Technology (DMT) business. DMT is the global market leader in high-speed, high-volume production mailing
solutions and services. During his tenure as President of DMT, Pat and his team drove the division to record
revenue and profitability, unparalleled levels of customer satisfaction and into new growth vectors such as
Production Print. Before becoming President of DMT, Pat held senior leadership positions in sales, marketing
and strategy.
Brand joined Pitney Bowes in 1983 after three years at Deloitte and Touche as a Certified Public Accountant
and Consultant.
Early in his career at Pitney Bowes Brand worked in several different units including Corporate Finance, Copier
and Supplies, and Direct Response Marketing. He then held a number of positions of increasing responsibility
including Director, Postage Meter Marketing; Director, Small Business Marketing; Director, Product
Management; Vice President, Marketing for Office Direct; and Vice President, Postal Payment Solutions.
Brand led the team that developed and launched the Personal Post Office product in 1996, a product that
has generated over $1 billion in revenue for Pitney Bowes. He holds five Pitney Bowes patents.
Brand received an MBA and BS in Accounting/Finance from the University of Connecticut. He serves on the
Board of Directors of the World Affairs Forum, a non-profit organization based in Stamford, Connecticut.
Unitrends and Pitney Bowes to Deliver Nationwide Service for
Recovery-7 Series Data Backup and Recovery Appliances
Pitney Bowes Inc. (NYSE:PBI) and Unitrends, the leader in affordable, heterogeneous disk-based data
protection appliances, today announced that they are expanding their collaboration to provide nationwide
service for Unitrends’ Recovery-7 Series of data backup and recovery appliances.
Pitney Bowes is the exclusive, authorized service provider for Unitrends and delivers a full portfolio of on-site
repair, installation and maintenance services in support of Unitrends and its extensive base of U.S.
customers. Through the expanded collaboration, Pitney Bowes will offer nationwide on-site maintenance and
repair services for customers purchasing any of the new Unitrends Recovery-7 Series units. This will enable
Unitrends to offer consistent, nationwide repair and maintenance services to its customers for their
Recovery-7 Series units.
“Pitney Bowes has an impressive nationwide reach and flexible service options which offer superior installation
and maintenance support for our customers, nationwide,” said Mark Campbell, chief operating officer, Unitrends.
“We are pleased with their active and responsive support for our growing installation base of users for our new
Recovery-7 Series line of affordable and scalable disk-based backup appliances.”
“Unitrends’ Recovery-7 Series of high-performance, low cost data protection and recovery systems deliver the
high value and scalability small and mid-sized businesses require,” said Joanne Boyd, vice president, business
development, multi-vendor services for Pitney Bowes. “Our strategic relationship pairs Unitrends’
comprehensive solutions with our deep services infrastructure and nationwide footprint so that customers
receive high value throughout the life of their systems.”
The Unitrends Recovery-7 Series affordably protects and restores critical data and systems running on over 40
operating systems without the need for multi-vendor software and hardware. The Recovery-7 Series also
features a radically new licensing approach which offers freedom from not only traditional client-based licensing
but removes storage-based licensing so that customers can store as much on the device as they wish until the
physical capacity is full.
Products in the Recovery-7 Series include:
· Recovery-710 – Supporting 6TB to 12TB of data reduced capacity, the Recovery-710 delivers lower
cost, higher capacity data protection and recovery for small and medium-sized businesses with heterogeneous
infrastructures, including those moving to VMware/SAN environments.
· Recovery-720 – Capable of supporting from 12TB to 24TB of data reduced capacity, the Recovery-720
offers enterprise-level data protection with a staged RAID-1/RAID-6 for maximum data ingest rates at the
lowest total cost of ownership in the industry.
· Recovery-730 – Capable of supporting from 30TB to 60TB of data reduced capacity, the Recovery-730
also offers enterprise-level data protection with a staged RAID-1/RAID-6 for maximum data ingest rates at the
lowest total cost of ownership in the industry.
Unitrends’ fully-integrated Recovery-7 Series appliances are available with pricing starting at $9,995.
Pitney Bowes Showcases Unique Ability to '1ntegrate' Print and Mail
at Ipex 2010
Solutions set provides customers with 'One-Stop-Shop' for end-to-end print and mail processing power and
integrity
Pitney Bowes will exhibit at Ipex 2010 with the 'missing piece' from its product portfolio impressively filled
and with its stand branded to display a critical message for all high volume print and mailers - '1ntegrate'.
The Pitney Bowes showcase will demonstrate how the company's proven pre- and post-print software and
hardware portfolio has been boosted with the addition of the IntelliJet Printing System - the result of Pitney
Bowes' strategic alliance with HP.
With the addition of the IntelliJet Printing System, Pitney Bowes takes a significant foothold in the production
print market and becomes the one vendor able to demonstrate a truly integrated end-to-end print and mail
offering. The Pitney Bowes stand will provide a clear vision of the business benefits that are driven by
integration. Hardware and software presentations will demonstrate how integrating these functions can
improve operational performance, help to build stronger customer relationships and provide the scope to
produce more timely, personalized and relevant customer communications.
Software driven integration
The full range of Pitney Bowes Production Intelligence software solutions will be demonstrated - effectively the
brain-power behind print and mail integration. Experts will be on hand to show how this intuitive software can
improve the control and efficiency of document workflows across an enterprise, from robust Output Management
solutions, Automated Document Factory (ADF) management solutions to Multi-Channel and Hybrid Mail
enabling solutions.
Launch! Three new inserters
The Pitney Bowes exhibit will showcase THREE new inserters, adding further choice and flexibility to the
industry's leading portfolio. The new systems are tailored at specific industry needs - one aimed squarely at
the transaction mail market, another designed to work alongside production insertion technology to finish
reprints and small jobs without compromising productivity or integrity levels, and the final new addition
serving as a flexible companion to the proven DPS range. Full details will be announced at the show.
Ronald van Hees, Marketing Director, Pitney Bowes, comments: "Ipex 2010 will demonstrate that the Pitney
Bowes portfolio boasts solutions that cover every aspect of the mail and messaging process - from data-quality
and integrity, to printing, inserting and sorting.
"We expect to create a real buzz with our new solutions and with the sheer breadth of our capabilities. There
will be no other stand at Ipex that delivers the end-to-end processing story in such a convincing and
demonstrable fashion, or that offers dedicated solutions for the particular transactional and direct marketing
markets as well as the fast-moving world of TransPromo."
IntelliJet Printing System
A giant-screen video will convey the power of the new IntelliJet Printing System - detailing how the system
has been designed to operate consistently at 400 feet per minute with a 30" wide format and 1200 x 600 dpi
color quality. Outputs from the IntelliJet will be used within on-stand demonstrations to explain how the Pitney
Bowes mail creation, insertion and finishing portfolio dovetails seamlessly with this new color print powerhouse -
creating synergies that help to reduce costs and improve the quality of customer communications.
The Pitney Bowes stand will also showcase the latest developments to two established industry-favorite
inserters.
Mailstream Productivity Series 26 (MPS 26)
The latest addition to the MPS family enables high-volume production mailers to achieve the highest
throughput with the greatest degree of flexibility, running up to 26,000 mailpieces per hour. The MPS 26 has
been designed to harness the power of the IntelliJet print engine with its ability to seamlessly process the
IntelliJet's 3-up output. The MPS will also connect to the new Pitney Bowes Envelope Finishing System (EFST),
an on-envelope color printer that enables 1-to-1 variable TransPromo messaging - further enhancing the
'openability' of customer communications.
FPST Split Drive Inserting System
Mailers running applications in DL, C5 and C4 envelopes can see a new level of ease and simplicity on the
FPS Split Drive Inserting System. The name says it all - the FPST Split Drive system allows the inserter to
separate document collation assembly and the envelope insertion function processes to maximize productivity.
With the largest installed base worldwide, this industry workhorse can increase uptime with its new changeover
capabilities, which enables the FPS system to go from a DL, C5 to C4 envelopes format, quickly and easily.
These are just some of the highlights of Pitney Bowes' Ipex 2010 showcase. Further details will be released
as Showtime approaches. The Ipex stand represents Pitney Bowes' biggest ever exhibition space - an
impressive space dedicated to a powerful message: '1integrate'.
Pitney Bowes is a $5.6 billion global technology leader whose products, services and solutions deliver value
within the mailstream and beyond. Founded in 1920, our company's 33,000 employees deliver technology,
service and innovation to more than two million customers worldwide.
Pitney Bowes to Open Mail Services Site in Newark, New Jersey
Pitney Bowes Inc. (NYSE:PBI) and Newark Mayor Cory A. Booker announced today that Pitney Bowes has
selected Newark as the site for its expanded mail services operations in New Jersey and will open a new
International Mail Distribution Center there next month. The relocation and expansion will bring 180 jobs to
Newark, and is expected to create an additional 25 jobs in New Jersey’s largest city over the next few years.
Mayor Booker will highlight this Pitney Bowes announcement during his State of the City Address, which will be
held tonight at 6:30 p.m. at Newark Symphony Hall at 1020 Broad Street.
Pitney Bowes Mail Services is the nation’s largest provider of presort services, aggregating outbound mail from
many organizations and enabling more mailers to enjoy the benefits of postage discounts. It is also one of the
nation’s largest providers of international mail services, allowing outbound international mail to get to its
destination faster and at lower cost to the mailer.
The new facility, located in Newark’s Enterprise Zone at 158 Mt. Olivet Avenue, comprises approximately
76,000 square feet of space. When modifications to the site are complete, the site will have 64,000 square feet
of production space, and approximately 12,000 square feet of office space, all air conditioned and operating
on a 24/7 basis. It is estimated the new facility will process 50 million pieces of international mail per year.
Mayor Booker said, “We are very pleased that Pitney Bowes, one of the nation’s largest providers of
international mail services, is recognizing Newark’s ideal location for the logistics industry by moving a major
business unit to our City. We are grateful that as part of the transaction, the company has committed to a
First Source Agreement which will ensure that Newark residents are considered first for job openings. Thanks
to Newark’s Economic Development team and our State partners, we are continuing the transformation of our
Newark by creating much needed jobs for our residents. Together, we are building a stronger, safer, prouder
City.”
“I would like to thank the city and state officials who worked so closely with us to keep and grow these jobs in
New Jersey,” said John Ward, president, Pitney Bowes Mail Services. “We are very bullish on the work force
here, and appreciate the progressive attitude on the part of government leaders who understand the needs
of the business community. We look forward to providing even higher levels of service to our customers in the
greater New York and New Jersey markets.”
Newark’s Brick City Development Corporation (BCDC) and Urban Enterprise Zone (UEZ) teams worked with
Pitney Bowes and the State of New Jersey to negotiate and coordinate this transaction. The New Jersey
Economic Development Authority recently approved a Business Retention and Relocation Assistance
Grant and a Business Employment Incentive Program grant for this project. The facility is located in
Newark’s UEZ, one of 32 zones in New Jersey that the state has designated with specific incentives to
revitalize urban communities and encourage business investment. In addition, Pitney Bowes has signed a
First Source agreement with the City of Newark and BCDC that commits the company to make a good faith
effort to recruit and hire qualified residents of Newark who apply for positions at the facility through Pitney
Bowes’s online job application process.
Major Health Care Payments Company Selects Pitney Bowes IntelliJet™
Printing System
Firm is the First to Acquire High-Speed System
Pitney Bowes Inc. today announced that a major company in the healthcare payments industry has ordered
the Pitney Bowes® IntelliJet™ Printing System to produce high quality customer communications. The company
has ordered three of the new production color printing systems, the first in the US market.
The company purchasing the Pitney Bowes IntelliJet Printing System uses technology and expertise to
connect patients, payers and providers to integrate and automate key business and administrative functions
throughout the patient encounter. This work puts a premium on creating high-quality personalized documents
with 100% accuracy, privacy and integrity.
“We are proud that an industry leader has selected the Pitney Bowes IntelliJet Printing System to integrate its
print and mail operations,” said Leslie Abi-Karam, executive vice president and president, mailstream solutions
management at Pitney Bowes. “Its decision to select Pitney Bowes validates our position to enter into
production print with this unique solution that offers capabilities not available from any other company. We
are eager to deliver our systems and exceed this customer’s already-high expectations for performance.”
The company’s selection of the Pitney Bowes Intellijet Printing System will enable an integration of print and
mail, lowering operational costs while enhancing production efficiencies and the value of communications.
The three new systems will replace a larger number of existing legacy machines, and by printing in color on
blank paper at high speeds will eliminate the need to order, store and manage approximately 1,500 different
preprinted forms -- all contributing to a strong return on investment.
The Pitney Bowes IntelliJet Printing System is based on the HP T300 Color Inkjet Printing System, governed
by Production Intelligence output management software and supported by world-class customer service for
an innovative high-volume, color inkjet printing system that produces complex transactional statements
without compromising speed or quality. Independent of page complexity, the Pitney Bowes IntelliJet Printing
System consistently operates at 400 feet per minute with a 30” wide format and addressable 1200 x 600 dpi
color quality.
Pitney Bowes Business Insight Announces New Version of Aura
Latest Aura Update Automates Processing of Address Corrections, Reduces Volume of Returned Mail and
Ensures Regulatory Compliance
Pitney Bowes Business Insight, the leading global provider of location and communication intelligence
solutions, today announced the newest version of its Aura™ solution, which enables companies to automate
the cumbersome process of correcting customer addresses while reducing costs from undeliverable mail and
providing improved customer service and targeted marketing opportunities.
Currently, businesses are required to update their bulk mailing lists with correct address changes within 95
days of the mailing date. A recent survey conducted by Pitney Bowes Business Insight revealed that 54
percent of surveyed companies rely on the U.S. Postal Service (USPS®) Address Change Service (ACS™) to
ensure mail is delivered to the correct address and that new addresses are updated within the companies’
systems. However, only 55 percent of the responding companies actually analyze the ACS notices, therefore
missing out on key information about non-deliverables. Effective January 4, 2010, companies whose mailings
are not compliant with the USPS Move Update standards, which aim to reduce the number of returned and
undeliverable-as-addressed (UAA) mail, will be subject to additional postage of $0.07 per assessed piece.
The Aura solution enforces a closed loop process for enterprise address management in compliance with the
USPS Move Update standards as well as regulatory standards imposed by the SEC or HIPAA. To ease the
burden of regulatory compliance, the Aura solution captures information from the USPS® NCOALink® system,
which aids mailers in identifying address changes before mail enters the mail stream. In addition, the Aura
solution utilizes codes returned from ACS to create workflows that alert mailers to take specific actions for
correcting address changes in their customer databases.
By automatically processing information from ACS and NCOALink, the Aura solution provides a powerful
enterprise address management solution that translates the USPS codes, prompting mailers with actionable
steps to regularly and accurately update their customer databases according to specific industry governance
rules. The Aura solution can also alert users to life events that offer cross-selling opportunities, as well as early
warning on undeliverable addresses on new accounts, which can help reduce fraud and improve overall
customer satisfaction.
“Accurate addressing is the last mile in the customer relationship lifecycle and every company should have a
data governance strategy in place for enterprise address management,” said Matthew McPartlin, global
portfolio director of communications intelligence for Pitney Bowes Business Insight. “With the Aura solution,
companies can ensure that their customer address data is up-to-date, reducing the overall volume of costly
return mail pieces and improving customer relationships through consistent and intelligent communication.”
Survey Reveals Untapped Business Opportunities in Mailing Process Automation
Organizations Investing in Improved Mailing Accuracy Stand to Benefit from Upcoming Changes to Postal
Rate Structures
Pitney Bowes Business Insight, the leading global provider of location and communication intelligence
solutions, today released the results of its mailing address quality survey. The survey findings, consisting of
responses from major high-volume mailers, revealed that while companies are concerned with address quality,
many are not yet prepared to receive the cost-saving benefits related to USPS rate changes for the proper
management of returned mail and address updates.
The survey, conducted by Pitney Bowes Business Insight, evaluated how companies are managing address
updates and returned mail. The USPS® Move Update Standard aims to reduce the volume of
undeliverable-as-addressed (UAA) mail, which according to the USPS, costs about $1.6 billion to process.
The latest standards became effective November 23, 2008, requiring businesses to update their bulk-mailing
lists for both First-Class Mail® and Standard Mail® within 95 days of the mailing date. Effective January 4,
2010, companies whose mailings are not compliant will be subject to an additional postage of $0.07 per
assessed piece.
Key survey findings include:
* Sixty-four percent of respondents said they use the National Change of Address (NCOALink®) method to
identify address changes to help reduce undeliverable mailpieces before they enter the mailstream;
* Fifty-four percent rely on Address Change Service (ACS™) to ensure that the new address information is
returned to the mailer. However, only about half of the companies surveyed reported that they thoroughly
analyze the ACS™ notices received, potentially missing out on key information about the UAA mailpieces;
* When mail is returned from NCOALink® or ACS™ due to incorrect addressing, 33 percent said they
rely on manually updating the addresses, the most costly method. Only slightly more respondents (39
percent) say they have an automated process to deal with returned mail from NCOALink® or ACS™;
* Forty-six percent of respondents consider handling return mail a manually intensive process and 22
percent believe that having multiple databases requiring updates is also a key constraint;
* When it comes to updating addresses in environments that include customer consent as requirements (by
legal or business rules), respondents primarily relied on sending consent letters (22 percent) or e-mail
confirmations for verification. Of note, the 22 percent of respondents who selected “other” methods for
updating addresses, suspect that they do not have an adequate process in place and some rely on their
clients to make the updates; and
* For Move Update processing, about half of the respondents indicated they use an “on premise” solution
rather than a hosted or Software as a Service (SaaS) offering.
“The results of the Pitney Bowes Business Insight survey indicate that mailers have the opportunity to
enhance their best practices for updating address changes, but many have not yet made the investment,”
said Matt McPartlin, director of product management, Pitney Bowes Business Insight. “With the upcoming
changes to postal rate structures in the Move Update Standard, mailers that take steps to improve their
address database management today will benefit from greater cost-savings and better overall customer
communications in the long run.”
The survey conducted exclusively by Pitney Bowes Business Insight queried more than 50 North American
executives and IT managers who conduct high-volume mailings in industries including insurance, financial
services, communications or utilities, government, service bureaus and others.
Pitney Bowes to Offer Digital Color Printing Capability at Its Business
Recovery Services Center
BRS facility also to become official customer demo site and innovation center for IntelliJet™ Printing System
Pitney Bowes Management Services, Inc. (PBMS), a wholly owned subsidiary of Pitney Bowes Inc. will now
offer high-speed variable digital color printing capability at its Business Recovery Services (BRS) Center in
Shelton, Connecticut.
The company’s entry into the full-color printing market for business recovery services is the result of a
collaborative effort with HP. Pitney Bowes recently announced the launch of a new production color printing
system for high volume transactional mailers called the Pitney Bowes® IntelliJet™ Printing System.
“With the IntelliJet™ Printing System, Pitney Bowes BRS Center now becomes a dedicated hot site with color print
production capability,” said Lee Yeaton, vice president, Business Recovery Services, PBMS.
“For customers who already have a color printing platform, we can now back them up with color printing
capabilities. For those who are currently not using color, we can help them migrate to a color print platform,”
he added.
According to research by the marketing consulting firm InfoTrends, the digital color print market is expected to
grow from 116 billion impressions in 2008 to 262 billion in 2013, with a 53 percent compounded growth rate in
continuous feed color, driven by new high-volume color inkjet products such as Pitney Bowes® IntelliJet™
Printing System.
In addition to significantly expanding the printing capabilities at Pitney Bowes’ BRS Center, the facility will become
the official customer demo site and innovation center for the IntelliJet™ system.
“When you combine the next level of high-speed color printing and mail finishing with the broad range of other
services and solutions Pitney Bowes offers, you have an unparalleled value proposition. From data
management and document composition to location intelligence and postal optimization, we can offer customers
a complete enterprise solution,” Yeaton commented.
Pitney Bowes Management Services designs, implements and operates solutions that provide enterprise clients
with critical communication, mail and document lifecycle services that result in more effective, efficient and
compliant business processes and operations. For additional information on business continuity services, visit
our Pitney Bowes Business Recovery Services page.
New Pitney Bowes Customer Innovation Center Showcases Print
Production Solutions
Pitney Bowes Inc. (NYSE: PBI) executives today officially opened the Pitney Bowes Customer Innovation
Center in Shelton, Connecticut providing a test environment for customers running the latest applications in
print and mail. More than 44 customers from 25 companies arrived from around the globe to see the first
center of its kind in the industry. Shortly, customers will run their own multimedia and Transpromo applications
and report metrics on test runs to demonstrate return on investment in new technologies. Marketing and
operations teams are coming together around these new technologies and solutions to create retention,
acquisition and cross-selling programs that grow revenue.
“Print and mail production technologies are maturing at a time when our customers need them most,” said
Leslie Abi-Karam, Pitney Bowes Executive Vice President and President, Mailstream Solutions Management.
“Full-color, personalized communications lead to revenue growth and industry transformation. All technology
investments are being tested and challenged today; so, we’re especially pleased to invite enterprise-wide
teams to our Innovation Center to test and measure the ROI of applications on real campaigns to real
consumers.”
Center stage at the Customer Innovation Center, is the new production color printing system for high-volume
transactional mailers - the Pitney Bowes® IntelliJet™ Printing System. Independent of page complexity, the
Pitney Bowes IntelliJet Printing System, powered by Production Intelligence® solutions, can produce
statements with uncompromised 1200 x 600 dpi color quality at 400 feet per minute. Leveraging the 30”
wide format, customers can produce 4-up 7” forms at up to 3,490 impressions per minute, and 3-up 8.5”
forms at up to 2,600 impressions per minute. The end-to-end system integrates print and mail operations
and is supported by the world-class Pitney Bowes service team.
The Pitney Bowes IntelliJet Printing System features the HP® T300 Color Inkjet engine, and is the result of a
strategic alliance with HP, a global leader in information and print technology.
According to research by the marketing consulting firm InfoTrends, the digital color print market is expected to
grow from 116 billion impressions in 2008 to 262 billion in 2013, with a 53 percent compounded growth rate in
continuous feed color, driven by new high-volume color inkjet products such as the Pitney Bowes IntelliJet
Printing System.
The Pitney Bowes Customer Innovation Center allows customers to test the value of creating more relevant
and efficient customer communications in an automated document factory production environment outfitted
with industry leading hardware, software and services. Available technologies include Production Intelligence®
Output Management Solutions, P/I™ Output Manger and P/I™ Output Enhancement, production color printing on
the Pitney Bowes IntelliJet Printing System, and high-speed, high-integrity mail finishing on the Advanced
Productivity Series Inserting Solution.
Pitney Bowes Introduces AddressRightNow Online List Management
Service for U.S. Mailers
Solution Can Help Customers Quickly and Easily Improve Address Quality
Pitney Bowes Inc.today announced the introduction of AddressRightNow™ online list management service for
organizations with small-volume or infrequent mailings. The new online service helps to eliminate inaccurate
addresses and updates mailing lists based on the latest change of address information from the U.S. Postal
Service.
According to the Postal Service, more than 45 million Americans change their address each year. This
can make staying connected to customers, members or prospects a challenge, and can lead to delivery
delays, customer dissatisfaction, reduced response rates and cash flow, and increased postage costs.
Having the ability to validate addresses for moves prior to the generation of the mail piece reduces costs and
enables mailers to meet important Postal Service quality standards. This includes the Move Update Standard,
which requires mailers to apply a USPS®-approved method on First-Class Mail® and Standard Mail® that is
submitted at discount postage rates. This update must be performed within the 95 days prior to the mailing.
Effective January 4, 2010, mailers that do not comply will be subject to additional postage of $0.07 per
assessed piece.
The AddressRightNow service can help mailers reduce or eliminate undeliverable mail by updating addresses
to incorporate change of address information.
“Mailing lists are the lifeblood of a customer’s mail communications and keeping lists current and accurate can
be challenging with frequent moves and postal address changes,” said Mark Pollack, vice president, marketing,
U.S. Mailing for Pitney Bowes. “Our new AddressRightNow online list management service can help mailers
easily and quickly improve the quality of addresses in their mailing lists, which can lead to improved
response rates and reduced mailing costs.”
The AddressRightNow service enables mailers to easily upload mailing lists to Pitney Bowes’s secure Web
site in minutes and is available 24/7. Address Verification services scan lists for issues that could lead to
undeliverable mail, and help correct addresses and format them according to U.S. Postal Service standards.
The AddressRightNow Move Update services help customers identify if anyone in their mailing list has moved
and provide up-to-date information for people and businesses that have provided the USPS with their new
address.
The AddressRightNow service includes easy-to-use features including auto matching capabilities, which
helps mailers quickly identify key address fields in their files during job set-up and can typically process
results within minutes.
Pitney Bowes Launches High Integrity Tabletop Inserter for High Volume Mailers
Pitney Bowes Inc. announced today the launch of its new Pitney Bowes® Companion™ high integrity tabletop
inserter, which integrates with larger Pitney Bowes console inserting systems to help existing customers
achieve greater visibility and control of their high-volume mail operations.
The Pitney Bowes® Companion™ Inserting System can provide full, closed-loop job reconciliation for both
small jobs and reprints that are typically processed manually or on larger Pitney Bowes console systems.
Pitney Bowes Direct Connect control system currently runs on all high-speed systems including the Mailstream
Productivity Series, APS Advanced Productivity Series and FPS™ Split Drive inserting systems.
“Most importantly, this new solution replaces manual workstations where envelopes were previously hand
stuffed, making them more susceptible to integrity breaches,” said Clint Dally, Vice President, Product Line
Management and Direct Mail Solutions. “Now, because mailpiece data from Pitney Bowes® Companion™
inserter can be integrated with our high volume systems, we can offer greater productivity as well as a
window into their operations from a single data source.”
The high integrity tabletop inserter processes up to 5,400 mailpieces per hour. It can run letter and flat mail
on a single platform with a highly simplified setup in between jobs. It can also read OMR and other general
barcode symbology on the application. Data from the Companion inserter system can also be integrated with
Pitney Bowes DFWorks® ADF Management software suite.
“Having the ability to view individual system and operator performance helps our customers better identify
production bottlenecks and find new ways to improve operational workflow regardless of whether they have
several inserters onsite or multi-site operations,” said Dally.
Pitney Bowes® Companion™ inserter is easy to operate with a design mirroring the company’s family of inserters.
It offers a small work cell with an ergonomic layout that keeps the user on one side at all times to improve
productivity and focus. To learn more about the new high-integrity tabletop inserter and how it can drive
greater overall operational results, contact your Pitney Bowes representative.
Pitney Bowes Marketing Solutions Launches New Web Marketing
Portal for OraMetrix
Pitney Bowes Marketing Solutions, a division of Pitney Bowes Inc (NYSE: PBI), and a provider of Web-based
marketing tools, has launched a new portal for OraMetrix, a leader in innovative 3-D technology solutions for
orthodontic care. The OraMetrix portal helps the company market its proprietary SureSmile® orthodontic
treatment system by enabling participating orthodontists, as well as company sales and marketing personnel,
to access, customize, order and pay for SureSmile-branded marketing materials.
Dan de Silva, Vice President of Marketing for OraMetrix, said, "With the Pitney Bowes marketing portal, our
customers—orthodontists— get far more choice and customization options, and our marketing team can quickly
and easily bring new assets from concept to production. It truly is a win-win for us.”
Art Fiordaliso, President of Pitney Bowes Marketing Solutions said, “The new portal helps OraMetrix and
participating orthodontists by centralizing the marketing materials and campaigns needed to promote
SureSmile® campaigns. Previously, materials were available from static catalogs that quickly became out of
date and orders required customer service assistance.”
The SureSmile® secure marketing portal will help ensure the use of current brand assets by allowing site
administrators to easily upload new brand materials and retire those that are obsolete. Authorized users can
customize materials themselves, allowing customer service representatives to focus on other responsibilities.
Pitney Bowes Marketing Solutions manages all printing, and fulfillment, as well as customer support for user
inquiries.
Pitney Bowes Marketing Solutions, a division of Pitney Bowes Inc. (NYSE: PBI), delivers integrated promotion
programming through customizable templated ad content, digital asset management, print-on-demand,
fulfillment, and co-op program management. The company also offers targeted multi-sourced consumer and
business data in real-time, including cross-referencing and duplicate elimination.
Pitney Bowes is a mailstream technology company that helps organizations manage the flow of information,
mail, documents and packages. Our 36,000 employees deliver technology, service and innovation to more
than two million customers worldwide. The company was founded in 1920 and annual revenues now total
$6.3 billion.
OraMetrix, Inc. offers orthodontists a powerful diagnostic, treatment planning and therapeutic device
customization system for delivering precise, predictable and efficient orthodontic care. The system, which
is branded as SureSmile®, combines 3-D imaging hardware and treatment simulation software with unique
robotics that customize orthodontic archwires to dramatically reduce overall treatment time, doctor chair-side
time and patient discomfort caused by wire changes and adjustments. The company, headquartered in
Richardson, Texas, was formed in 1998 through the merger of a German company and a U.S. company.
Pitney Bowes Showcases Records & Information Management
Expertise at ARMA ‘09
Underscoring the complexities of mitigating risk and achieving compliance in businesses today, Pitney Bowes
Management Services, Inc. (PBMS), a wholly owned subsidiary of Pitney Bowes Inc. (NYSE: PBI), will
showcase its records and information management (RIM) solutions at ARMA ’09. The event runs from
October 15th through 18th at the Orlando World Center Marriott Resort & Convention Center in Orlando,
Florida. Pitney Bowes will exhibit at Booth #1016.
At ARMA, the leading industry trade show for records management, Pitney Bowes RIM specialists will provide
information on how companies can take control of their information lifecycle by:
· Developing programs to address regulatory concerns,
· Designing and implementing processes to support legal initiatives,
· Creating procedures to support balancing electronic and physical document management needs,
· Standardizing, overseeing and coordinating dynamic enterprise information processes.
“The proliferation of mergers and acquisitions, along with growing regulatory compliance needs are just some
of the factors that are driving businesses to consider their records management needs now more than ever
before,” said Betty McAlvany, certified records manager and director of product development for RIM at PBMS.
“Our team will demonstrate how companies can integrate use of their current records management systems with
best practice protocols and new technology to achieve greater efficiency and accountability. We also will
discuss how our proven methodologies can improve the quality of business processes, identify future program
component enhancements, and provide guidance for regulatory compliance,” she added.
Pitney Bowes RIM experts will also lead a learning session entitled, “Reactive vs Proactive Records
Management: What Do You Mean It Is “Only” a Box Project,” on October 16th at 1:00 p.m.
Pitney Bowes Management Services designs, implements and operates solutions that provide enterprise
clients with critical communication, mail and document lifecycle services that result in more effective,
efficient and compliant business processes and operations. For additional information on PBMS services
and solutions, log on to www.pbmanagementservices.com.
Pitney Bowes Business Insight Unveils Next Generation Data Quality
Solution
Pitney Bowes Spectrum™ Technology Platform Developed to Help Companies Solve Major Data Quality
Challenges; Enables Organizations to Optimize Enterprise Information and Reduce Operating Costs
Pitney Bowes Business Insight, the leading global provider of data quality and location intelligence solutions,
today announced the release of the Pitney Bowes Spectrum™ Technology Platform. The Pitney Bowes
Spectrum Technology Platform is a next generation enterprise solution that supersedes the Customer Data
Quality Platform and will house complimentary data domains such as location.
Available on the Spectrum Technology Platform are five solution areas: data services delivered as part of
enterprise data quality, data governance, enterprise location intelligence, data integration and business
services addressing specific business process challenges. This provides organizations with a comprehensive
platform for enterprise-wide data quality, optimizing business operations and delivering meaningful insight. The
Spectrum Technology Platform solves data quality problems associated with customer, location and product
data domains. It is the first to offer an integrated enterprise location intelligence functionality, enabling
organizations to better understand their customers and assets in terms of location.
Brand new to the Spectrum Technology Platform is an Enterprise Routing Module that can serve as part of a
comprehensive location intelligence solution, or as a stand alone business service. It enables companies to
optimize and manage their travel and logistics operations, or enable critical decision-making with respect to
opening or closing brick and mortar establishments. The routing functionality is available in more than 30
countries.
“Accurate data plays a critical role in the customer service activities within our Home Service business,” said
Connie Gugel, senior systems analyst, Schwan’s Shared Services, LLC, a subsidiary of The Schwan Food
Company. “Pitney Bowes Business Insight solutions have provided great efficiency improvements across
multiple customer touch points, including sales, order fulfillment and even in the field.”
Data quality remains an enormous problem for companies worldwide. According to a recent Gartner survey of
financial executives, 75 percent of respondents stated that poor data quality is a constraint upon, or a barrier
to, business success. Yet, only 41 percent stated that their company is responding with a formal, structured
data quality initiative1.
“It is undeniable that poor, duplicate and inaccurate data costs companies money—Gartner survey respondents
have estimated the loss at more than $8 million annually due to issues related to data quality2,” said Ted
Friedman, vice president, Gartner Research. “Organizations of all types must focus on controlling and
improving data quality to minimize disruptions and loss of revenue.”
“Organizations are beginning to realize the ramifications of poor data quality, but they don’t always know where
to begin in terms of starting a data quality initiative,” said Navin Sharma, director of global product strategy for
data quality, Pitney Bowes Business Insight. “The modular nature of the Pitney Bowes Spectrum Technology
Platform enables companies to select the services that best fit their business needs today and enables them
to lay out a data quality foundation that grows with the organization.”
Rich in functionality, the Pitney Bowes Spectrum Technology Platform includes five core solutions:
Enterprise Data Quality: Data services provide a rich set of functionality, helping data stewards create and
publish business rules to remediate quality issues with the underlying data. Business rules ensure data is “fit
for use” (i.e., attributes and records are more accurate, complete, unique and appropriately linked).
Data Governance: Comprehensive data profiling functions enhance, accelerate and de-risk data analysis
activities. This enables data governance groups to maintain, address and assess data quality initiatives.
Enterprise Location Intelligence: Data services perform geocoding and geo-spatial analysis on global locations
to deliver location intelligence straight to business processes that can benefit from meaningful insight (i.e. risk
assessment, route optimization and customer analysis).
Data Integration: Offers data services for access and federation of data through certified adapters for
Oracle®, Siebel® and SAP.
Business Services: Enterprise Tax determines specific tax jurisdictions for accurate sales use, payroll, property
and insurance premium tax rate assignment. Global Sentry™ provides automated watch list screening to
monitor incoming transactions in line with worldwide regulations. Data Quality Connectors, with the highest
level of certification for mySAP® and Oracle's Siebel CRM, ensure that data going into CRM or ERP
solutions is clean.
Availability
The Spectrum Technology Platform is available now with data and business services that can be purchased
for in-house consumption in real-time or batch mode, delivered as a pure hosted service, or alternatively, as
a hybrid solution. Customers may elect to purchase functionalities by module or by solution.
Pitney Bowes Expands Offerings With New Color Production Print
System
High-Volume IntelliJet™ Printing System Targets Large Transactional Mailers
Pitney Bowes Inc. (NYSE: PBI) today announced it is launching a new production color printing system for
high volume transactional mailers. The new offering, called the Pitney Bowes® IntelliJet™ Printing System, is
the result of a strategic alliance with HP, a global leader in information and print technology.
The Pitney Bowes IntelliJet Printing System provides seamless integration for large mailers looking to enhance
revenues and streamline operations.
The system is available for immediate sale, the company said.
There are four critical elements to delivering high value customer communications: the Pitney Bowes IntelliJet
Printing System, featuring the HP® T300 Color Inkjet engine, governed by Production Intelligence® software
for control and management, a high-speed Pitney Bowes mail finishing system, and a single service and
support team for peak efficiency and performance. Together, these elements result in a truly integrated
solution for companies where mail plays a strategic role in customer communications.
“There is tremendous pressure today on printed business communications to deliver higher value when
costs are rising and growth is scarce,” said Leslie Abi-Karam, Pitney Bowes Executive Vice President and
President, Mailstream Solutions Management. “We listened to our customers, and we’re very excited to
provide the only integrated print and mail solution in the industry. We can help cut operational costs and
deliver higher-value mail for growing revenues by acquiring, retaining and cross selling to customers.”
Abi-Karam noted that Pitney Bowes has had a presence in the production print business for years with its
Production Intelligence output management software. This software offering includes workflow solutions
that control and manage the worldwide production of billions of critical documents annually. The intelligence
these systems provide yields higher value, more effective communications between an organization and its
audiences.
“Directly selling, installing and supporting high-speed color print and mail production systems is the next logical
area for Pitney Bowes to continue to build out its customer communications solutions,” Abi-Karam said. Other
components already offered by Pitney Bowes include data management, document composition, location
intelligence, postal optimization and overall process control through Production Intelligence.
The Pitney Bowes IntelliJet Printing System is expected to grow to a family of high-speed, high-volume color
production printing systems. The first model, the Pitney Bowes IntelliJet 30 Printing System, is an innovative
high-volume, color inkjet printing system that produces complex transactional statements without compromising
speed or quality.
Independent of page complexity, the Pitney Bowes IntelliJet Printing System consistently operates at 400 feet
per minute with a 30” wide format and 1200 x 600 dpi color quality. Customers can produce 4-up 7” forms at
up to 3,490 impressions per minute, and 3-up 8.5” forms at up to 2,600 impressions per minute.
Recent performance breakthroughs in print quality, processing speed, expanded format size and overall
reductions in total cost of ownership have converged to address the business challenges facing high volume
transactional mailers. Not surprisingly, technology research firm IDC forecasts unit shipments for the worldwide
production color printer industry to grow by at least ten percent per year over the next four years.
For more information about the Pitney Bowes IntelliJet Printing System, visit the Pitney Bowes booth 7708 at
PRINT® 09 or visit www.pb.com/transactionprintandmail.
Pitney Bowes Integrated Solutions, Expertise, Innovation on Display
at Print 09
Pitney Bowes Inc. (NYSE: PBI) will showcase its latest technology and solutions for commercial printers,
direct mailers and transaction mailers at PRINT® 09, this year’s largest graphic communications exhibition
and conference, scheduled for McCormick Place in Chicago, September 11-16. Pitney Bowes will be
located at Booth 7708.
The Pitney Bowes exhibit will highlight how effectively the company can deliver production intelligence to
mailers of all types. In keeping with its theme of “1ntegrate,” the company converts complexity into simplicity
through integration of print and mail processes. The Pitney Bowes exhibit will showcase the hardware,
software and services required to create a seamless and efficient high-volume mail operation, beginning with
pre-print processes through induction into the mailstream.
Key Pitney Bowes technologies on display in Chicago include the mailstream Productivity Series (MPS)
ultra-high-speed inserting system, which will run a high-integrity, full-color application at breakthrough speed.
This system will feature the new Mailstream Merging Module that cuts, merges and matches color coupons
up to 80,000 per hour with a multiple-page color document, then inserts it into an inline color personalized
envelope to enhance its openability. To further demonstrate high integrity, the MPS is equipped with the
exclusive Privacy Guard™ and iSite™ Vision solutions.
Mailers running letter and flat applications can see a new level of ease and simplicity on the FPS™ Split Drive
Inserting System. With the largest installed base worldwide, this industry workhorse can increase uptime with
its new No Changeover module, which enables the FPS system to go from letters-to-flat mail quickly and easily.
See the live changeover every day at noon and 2 PM. Additionally, the FPS system will feature the iSite™
Vision Solutions that demonstrate enhanced levels of integrity and proof of mailing. The FPS system will also
be showcased in the HP booth #1229, leveraging its inkjet technology to print personalized color transpromo
messages inline.
For commercial printers and direct mailers, new solutions designed to expand services and increase profits
will be on display. The FlowMaster® RS Flex Inserting System will have a new enhanced servo-powered
sheet fed input, which expands the type of applications that can be processed on this flexible inserter. The
system will feature new integrity solutions and on-demand in-line printing on the envelope with variable
addressing, logo and message printing.
Attendees can also see the new Dual Tabber Solution that is USPS compliant, and the enhanced AT2
Product Attaching System that can feed up to eight cards per system. Additionally, Pitney Bowes is featuring
an array of sorting solutions integrated with end-to-end job tracking. The VariSort™ Mixed Mail Sorter
automates difficult to sort mail, even Polywrap sheets, and the EZ-Flats Sorting System enables both inbound
and outbound applications for flat mail.
“Creating opportunities to streamline costs, drive new revenues, or both – that’s what Pitney Bowes is all about,”
said Leslie Abi-Karam, executive vice president and president, Mailing Solutions Management, Pitney Bowes.
“We are very excited about the opportunities PRINT® 09 offers to meet with printers and mailers to showcase
our latest technologies and solutions.”
For the midsize business segment, Pitney Bowes will display a range of productivity-juicing products and
services. Among these are the newly-launched OfficeRight® DF900 Folder, which can fold up to 20,000
pieces per hour in seven distinct folding options that can meet the needs of a wide range of business
applications, from invoices to newsletters. For mailers who are looking to use technology to enhance the
information value of their mail, Pitney Bowes is introducing two new services at Print 09. The first is TrackItBack
Pro™ for Intelligent Mail®, which will allow mailers to know when a customer has put a payment into the
mailstream, reducing the need for follow-up calls. The second is a desktop application tied to PrecisionTrack™,
which will allow mailers to manage their Intelligent Mail® barcodes and keep them in compliance with U.S.
Postal Service requirements.
Pitney Bowes will also provide free seminars to PRINT® 09 participants throughout the show. These
seminars, conducted by thought leaders and business experts from the company, will take place inside the
Pitney Bowes booth per the following schedule:
Friday, September 11
11:00 AM Integrate Print and Mail, with Peter D’Amato
2:00 PM Service You Can Count On, with Jon Gauthier
3:30 PM Process Verification – Scanning & Mailpiece Integrity, with Linda Kish
Saturday, September 12
10:30 AM Process Verification – Scanning & Mailpiece Integrity, with Linda Kish
11:00 AM Expanding Direct Mail, with Brian Wilson
1:30 PM Address Verification, Move Update & Presorting, with Paul Kovlakas
Sunday, September 13
10:30 AM Process Verification – Scanning & Mailpiece Integrity, with Linda Kish
11:00 AM Service You Can Count On, with Jon Gauthier
Monday, September 14
11:00 AM It is Possible to Go Green and Save Money, with John Baeseman
2:00 PM Transpromo Now: Leveraging the Transactional Document as a Strategic Asset, with Kevin
Klein and Chris Walker
3:30 PM TrackMyMail – Delivering the Value of Intelligent Mail®, with Judy Kalus
Tuesday, September 12
11:00 AM Expanding Direct Mail, with Brian Wilson
2:00 PM Optimizing Paper Decisions, with Bryan Jamochian, MeadWestVaco
Pitney Bowes Selects iDatix to Power Imaging and Workflow Solutions
Pitney Bowes Inc. announced today it has selected iDatix Corporation, an industry award-winning leader in
document management, workflow, and business process management and business activity monitoring
(BPM & BAM) solutions, as a software platform for the company’s Imaging and Workflow Solutions. The
Pitney Bowes Imaging and Workflow Solutions help customers manage critical documents and information
for increased efficiency and productivity through automated end-to-end workflow functionality. The
solutions include document scanning, automatic indexing, secure storage, retrieval and integration into a
single, central repository.
The agreement adds iDatix’s iSynergy as a software platform for Pitney Bowes’s Imaging and Workflow
Solutions, providing secure document and data management and business process automation. iSynergy
automates business process control and provides fast, user-friendly electronic capture, indexing, storage,
and retrieval of documents and data in a secure, centralized repository. Regardless of size or industry,
iSynergy allows organizations to establish business rules for document and data capture and access, and
enables fine-grained security with revision control and full auditability. iSynergy enhances cross-department
communications, enforces regulation and policy compliance, and protects document and data assets to
ensure business continuity. Leveraging iSynergy’s robust, streamlined ability to integrate with key
line-of-business applications, companies implementing the solution can gain immediate ROI benefits, with full
payback time measured typically in months, not years.
“We are very pleased to enter into this strategic collaboration with iDatix Corporation,” said Mark Pollack, vice
president, marketing, U.S. Mailing for Pitney Bowes. “The agreement incorporates their robust, browser-based
application as a software platform for our Imaging and Workflow Solutions and offers enhanced value to our
customers through powerful search, retrieval and storage capabilities. We look forward to building a long-term
relationship with iDatix.”
“iDatix sees a great collaborator in Pitney Bowes, and we’re excited by the significant value this initiative
unlocks. Pitney Bowes’s choice of iDatix as an OEM software provider is a very proud moment for our
company,” said Steve Allen, CEO and founder of iDatix Corporation, “and highlights the vision, creativity,
and hard work of our talented team. We’re confident in Pitney Bowes’s strategic capabilities and execution
commitment to imaging and workflow solution delivery, so we, too, look forward to a very successful
long-term relationship.”
Dobson Named President, Pitney Bowes Management Services
Pitney Bowes (NYSE:PBI) announced today that David Dobson has been appointed Executive Vice President
and President of Pitney Bowes Management Services, a leading global provider of outsourced mail and
document management services to large corporations, law firms, universities and government agencies.
Dobson will also lead the development and deployment of an Enterprise Sales and Solutions Group for Pitney
Bowes, which will be responsible for working closely with named enterprise customers to deliver solutions that
leverage the breadth of Pitney Bowes’s products, services and expertise.
Dobson joined Pitney Bowes in 2008 as Executive Vice President and Chief Strategy and Innovation
Officer. In the past year, he has led the development of the corporation’s overall growth strategy with a
particular focus on launching new business opportunities to reach both new and existing customers. He
has also accelerated the company’s innovation initiatives, and integrated them more closely with the
company’s business units globally.
Before joining Pitney Bowes, Dobson was CEO of Corel Corporation, with responsibility for the strategy and
overall operations of the company. Under his leadership, the company consistently increased both revenues
and profits. Dobson previously spent 19 years at IBM, where he held significant leadership roles in both staff
and line management positions, including corporate vice president for strategy, and general manager and
president of IBM Printing Systems Division.
“I am very pleased to appoint such a high-impact executive to lead Management Services,” said Murray Martin,
Chairman, President and CEO of Pitney Bowes. “David has a strong track record of success as a business
technology executive, and I am confident that Management Services will thrive under his leadership.”
Pitney Bowes Adds Mid-Sized Equipment to Election Solutions Portfolio
New solutions provide small and mid-sized local election offices with enhanced automation and security for
outbound and inbound mail ballots
To help local election officials enhance the accuracy, security and efficiency of handling mail ballots,
Pitney Bowes Inc. (NYSE: PBI) has launched two new offerings in the ReliaVote™ family of election solutions.
The announcement was made at the 25th Anniversary Election Center Conference in San Diego, California.
The ReliaVote Automated Mail Ballot Assembly solution and the ReliaVote Automated Inbound Ballot
Processing solution each have a new compact footprint ideally suited for small and mid-sized local
election offices.
“These two new additions to our ReliaVote Mail Balloting System bring the sophistication and integrity of our
industry-leading ReliaVote mail ballot handling technology to the small and mid-sized election jurisdictions.
Until now, they have been unable to benefit from the larger high-speed mail ballot automation technology we
pioneered in 2002,” said Alfie Charles, Vice President of Pitney Bowes Election Solutions.
The ReliaVote Mail Balloting System gives election officials and voters assurance that the entire mail-in
balloting process is monitored and managed in an end-to-end process. The Outbound system is specifically
designed to get the ballots to the right voters at the right address, at the lowest cost. It offers mail ballot
tracking and audit capabilities to meet public and political demands for transparency.
The ReliaVote system streamlines the process for voting administrators who today manually process each
request for a ballot; prepare ballots and envelopes for mass mailing; and, verify and sort ballots returned by
the voters in their jurisdictions. The ReliaVote system automates the entire process adding security and
transparency.
When voters cast their vote through the mail, the ReliaVote Inbound Mail Ballot processing equipment
promotes accountability with sorting and data capture equipment. In fact, equipment sensors are
rogrammed to look for anomalies such as envelopes with two ballots, or envelopes without ballots. The
ReliaVote Mail Balloting System also offers flexibility and can be adapted to future voting requirements.
The ReliaVote Automated Inbound Ballot Processing solution provides jurisdictions with the ability to validate
the legitimacy of a voted mail ballot, facilitate the comparison of the voter’s signature on the ballot envelope
to the signature on file with the elections office and sort the ballot envelopes into precinct order to enhance
audit capabilities.
Both products provide enhanced election automation and security for mail ballot handling with a smaller
physical footprint than the larger high speed versions, which have been successfully used for several
election cycles in many of the nation’s largest counties. They are also designed to work with Pitney Bowes
TrackMyVote™ mail ballot tracking services.
Pitney Bowes Launches New OfficeRight Folders in U.S. to
Help Small and Mid-Sized Organizations Increase Efficiency
Pitney Bowes Inc. today announced the introduction of two new OfficeRight® DF Series folders to help
small and mid-sized organizations in the U.S. increase efficiency and productivity. Ideal for environments
including real estate offices, print and mail shops, nonprofits, hospitals, schools and financial institutions,
the new, high-speed DF800 and DF900 folders automatically feed, fold and collect documents. The
folders support a broad range of applications, including newsletters, invoices, school communications and
promotional inserts.
The DF800 folder can hold up to 325 sheets and can fold up to 13,000 pieces per hour. The DF900 folder
can hold up to 500 sheets and fold up to 20,000 pieces per hour. The DF900’s standard conveyor stacker
can also hold up to 500 folded sheets. Speed can be automatically adjusted on the folders any time,
providing enhanced flexibility and higher output. The folders also offer seven different types of fold options to
fit users’ applications and include on-the-fly loading for increased productivity.
“Effectively communicating with customers is critical for success. However, preparing documents for
distribution can be a tedious and time consuming undertaking,” said Mark Pollack, vice president,
marketing, U.S. Mailing for Pitney Bowes. “Our new OfficeRight folders are fast, flexible and easy-to-use
solutions that can help small and mid-sized organizations increase their overall efficiency and productivity.”
The folders can store up to 20 jobs with minimal user adjustments and feature an easy to operate control
panel with a modern backlit LCD display. The manual feed function allows the folders to handle up to five
sheets, stapled or unstapled.
Additional benefits of the new folders include:
DF800 Folder – Offers an optional extension to the high capacity stacker for uninterrupted stacking up to
1,000 pieces. The DF800 folder can handle paper weights from 15 to 32 lbs. and paper sizes of minimum
5”W x 5”L to maximum 9”W to 16”L.
DF900 Folder – An optional cross-folding capability allows mailers to create a second fold perpendicular to the
first, which is ideal for newsletters. The DF900 also has an optional high capacity stacker for uninterrupted
stacking up to 1,000 pieces. It is also equipped with a built-in wizard for configuring and saving jobs. The
DF900 folder can handle paper weights from 15 to 53 lbs. and paper sizes of minimum 5”W x 5”L to
maximum 12”W to 17”L.
Pitney Bowes Receives Certification from TSA to Participate in Cargo
Screening Program
Company’s International Mail Services Facilities to Help Expedite Mail and Packages Safely through Air
Cargo Supply Chain
Pitney Bowes Inc. announced today that it has been certified by the Transportation Security Administration
(TSA) to participate in a new cargo screening program at its international mail services facilities. The
company’s Certified Cargo Screening Facilities will utilize advanced scanning technology and certified
mail security personnel to help international mailers expedite their mail and packages safely and on time to
their destination. This initiative will also help e-retailers shipping cross-border goods reach customers more
efficiently around the world.
According to the 9/11 Commission Act of 2007, one hundred percent of cargo must be screened before
being transported on passenger aircraft by August 2010. This requires all cargo to be screened at the piece
level by TSA-approved methods prior to being loaded on a passenger aircraft. The initiative is vital for helping
to ensure the security in the air cargo supply chain and is making it safer to transport mail and packages on
passenger aircraft.
The Certified Cargo Screening Program (CCSP) was developed by the TSA to allow screening of cargo early
in the air cargo supply chain by a trusted, vetted, and audited facility. The CCSP program helps establish the
integrity of a shipment through enhanced physical and security standards at Certified Cargo Screening
Facilities. It also maintains the integrity of a shipment throughout the supply chain by utilizing stringent chain
of custody methods.
“Pitney Bowes has been working with the TSA for several years to help ensure the secure handling of
international mail,” said John Ward, president, Mail Services, Pitney Bowes. “We look forward to working
with the TSA to tender freight directly to the airlines for faster, uninterrupted transportation of international
mail, publications and small packages.”
To help educate mailers about the upcoming screening mandates, Pitney Bowes is hosting webinars, sessions
at key industry trade shows and online discussion forums.
With expertise in 215 countries, Pitney Bowes is a leading international mail consolidator in the U.S. and U.K.
that can help customers enhance the effectiveness of mailings around the globe. Customers can select from a
choice of cross-border carriers for the distribution of mail, marketing material, publications and small packages
based on service and price. In addition, Pitney Bowes helps customers track visibility to the movement of
international packages, manages the customs process and pays service providers on behalf of customers.
Pitney Bowes’s international network of resources is supported by the most advanced mailstream technology
and processes anywhere.
Economy Driving Businesses Toward Partnering and Outsourcing
to Control Document Spend
Economy Driving Businesses Toward Partnering and Outsourcing to Control Document Spend, According
to Pitney Bowes, InfoTrends Survey
Misconceptions about managed services also revealed
– While the current economic recession has forced companies to re-evaluate their business models and
overall document spend, it also has started to cause companies to shift their investments toward outsourcing
and partnering to better control document costs, according to a survey of key business decision-makers by
InfoTrends, Inc., prepared for Pitney Bowes Management Services, Inc. (PBMS), a wholly owned subsidiary
of Pitney Bowes Inc. (NYSE: PBI).
Three times as many survey respondents indicated that they would increase their outsourcing investment rather
than decrease it. In addition, the survey revealed that organizations are looking more closely than ever at
potential partnerships in order to expand their market reach.
“While managing cost and risk remain top-of-mind for all organizations, especially in light of the current
recessionary environment, businesses are beginning to realize now more than ever, the cost and efficiency
benefits of managed or outsourced services that can be realized by partnering with the right outsourcing
partner,” said Vincent De Palma, executive vice president and president, PBMS. “Outsourcing enables
companies to focus on their core competencies and increase efficiency without making additional
investments in people and technology. This helps companies become more profitable, and the use of
experts in a particular area can lead to better service levels than internal departments can provide.”
Omri Duek, consultant, InfoTrends Professional & Managed Print Consulting Services, noted that “companies
in all industries should consider their core competencies, especially in these tough economic times, and how
managed or outsourced services can help support their non-core operations.” He explained the reasons
organizations can benefit from managed services include: reducing up-front capital costs and/or operating
costs, improving focus on their core business, increasing their agility (such as effectively scaling operations),
adapting to a smaller workforce, looking to access best practices and technologies, wanting to improve
consistency or service levels, and trying to meet environmental goals or compliance requirements.
Misconceptions About Managed Services
Despite their numerous benefits, misconceptions about managed services continue to exist. According to the
survey, several myths still exist. For example:
Myth: Managed services aren’t secure
The reality is managed services are often more secure than self-managed processes. Managed Service
Providers (MSPs) recognize the need for comprehensive security measures and guarantees. In fact,
MSPs with expertise in highly-regulated industries such as financial services, manufacturing and
healthcare are often certified and regularly audited by independent, industry-specific third parties.
Myth: Managed services aren’t cost-effective
Controlling capital costs (60 percent) and reducing operating costs (53 percent) were cited as the top
two reasons companies today are outsourcing, according to the survey. Previous InfoTrends studies have
verified that managed print services for example, can save organizations 20 to 25 percent of their document
output costs, on average.
Myth: Managed services limit organizational control
For most organizations, managed services can actually provide greater control over business operations in
the form of Key Performance Indicator (KPI) dashboards, greater cost visibility, and contracted Service
Level Agreements. Also, managers can establish a single, contractually obligated contact to mitigate
performance issues in a timely manner, and managed services enables organizations to quickly scale
processes up and down. This agility was critical for business leaders in the study, with 87 percent of
respondents indicating that this priority had increased in the past 12 months.
For a copy of a white paper entitled, “Fact or Fiction: 5 Myths of Managed Services, visit:
http://gw.vtrenz.net/?WG9QH9IOO7=clicksrc:InfoTrendsPressRelease
Pitney Bowes And ProLiteracy Lead Initiative To Build Workforce
Readiness
Pitney Bowes And ProLiteracy Lead Initiative To Build Workforce Readiness Through Adult Literacy
And Basic Education Programs
Unemployment Soars to 15.5 Percent among Adults with Less than High School Education
Pitney Bowes Inc. and other leading corporations have joined with ProLiteracy, the nation’s largest adult
literacy organization, in a new initiative to build workforce readiness through adult literacy and basic
education at a time when unemployment among the least educated adults has soared to 15.5 percent,
according to the Department of Labor.
On Thursday, June 18, nearly three dozen business leaders will meet in Washington as part of a panel
discussion on ways to build a stronger workforce by investing in adult basic education and workforce
training. There are 32 million adults in the U.S. who lack the skills to consistently and correctly read
connected sentences and paragraphs—skills needed for success in the workforce.
“An educated workforce is a critical element of our nation’s ability to compete and lead in a global
marketplace,” said John Ward, president, Pitney Bowes Mail Services. “Businesses, federal, state and local
governments need to work together to better educate and train American workers and boost U.S. global
competitiveness.”
Pitney Bowes, a longtime supporter of literacy and education, focuses its efforts on programs that address the
achievement gap and workforce preparedness. The Pitney Bowes Foundation provided funding to
ProLiteracy’s News For You, a weekly newspaper for new readers. And, through a recent grant to
ProLiteracy, Pitney Bowes is supporting the development of a national model for onsite workforce
literacy instruction in ESL (English as a Second Language).
Addressing the adult literacy and workforce training issue at Thursday’s business panel are: U.S.
Representative Dan Maffei (D-NY); Ray Uhalde, senior advisor to U.S. Labor Secretary Hilda Solis;
David Perdue, former CEO, Dollar General; Mike Critelli, former CEO,
Pitney Bowes/ProLiteracy-2
Pitney Bowes; Bill Kamela, senior director, Microsoft; Karen Elzey, vice president and executive director,
Institute for a Competitive Workforce, U.S. Chamber of Commerce; and David C. Harvey, president &
CEO, ProLiteracy.
“As a country, we need to invest more in adult basic education and workforce training programs to help
unemployed Americans gain the skills needed to get and retain a job,” said David Harvey, president &
CEO of ProLiteracy.
By the Numbers: Economic Impact and Current Investment
· Three out of ten high school students don’t graduate on time. If all students in 2007 graduated on
time, they would earn an estimated $329 billion in income over their lifetimes—generating long-term benefits
to the economy.
· A high school dropout has an average annual income of $17,209 while a college graduate earns
on average $52,671 annually.
· Adult literacy programs return $33 to the economy for every dollar invested in them.
· Only 2.5 million adults are currently enrolled in literacy or adult basic education programs despite
research showing 32 million adults need additional education for success in the workplace.
· About $2 billion is spent collectively by federal, state and philanthropic funding for adult literacy and
basic education programs annually. Federal funding in real dollars has decreased over the past 10 years,
despite a growing need for adult education.
Pitney Bowes Flexible Productivity System: Inserter Achieves 1500th Order
Runs widest range of applications with virtually no changeover
Pitney Bowes Inc. today announced it has received the 1500th order for its state-of-the-art FPS™ Split Drive
Inserting System, making it one of the fastest-selling new inserters the company has ever produced. The
1500th purchase was acknowledged this morning at the opening ceremonies of the Pitney Bowes Customer
Summit being held in their Danbury CT document technology center.
“We knew this system was a winner from the beginning, because we designed it with the most demanding
requirements in mind,” said Patrick Brand, president of Pitney Bowes Document Messaging Technologies.
“It is a great solution for customers who mix different types of mail and don’t want to lose productivity due to
overly long setup times.”
The FPS™ Split Drive Inserting System, also known as the ‘workhorse’ in the industry, was introduced to the
marketplace in 2005. It offers a combination of speed and flexibility to high-volume mailers who work with
many different types of applications. The rapid rise in orders is testament to the market need that the FPS™
Split Drive Inserting System fills globally, as 45 percent of the orders so far have been from international
customers.
Pitney Bowes recently introduced three new capabilities on the FPS™ Split Drive Inserting System:
• Privacy Guard™ module, which has a new innovation that validates mailpiece content by measuring its
thickness based on pre-determined specifications at 26K per hour.
• The iSite™ Vision solutions, comprised of input and output line scanning technology that can provide
higher integrity mail, simpler job changeover and proof of mailing.
• A virtually ‘no changeover’ module that can increase the range of applications mailers can run on one
system by rotating documents’ orientation at speeds of up to 12,000 pieces per hour.
These new capabilities were driven by customers’ increased need for higher integrity mail and greater flexibility
and efficiency in their print and mail operations. The FPS™ Split Drive Inserting System can take the place of
multiple, older technologies that are dedicated to single applications.
“Innovation backed by a first rate service is a way of life at Pitney Bowes,” said Brand. “As popular as the
FPS™ Split Drive Inserting System has proven so far, we will continue to find new ways to make it even more
valuable to our customers in the years ahead.”
Centralize Desktop Print and Mail Documents from the PC
Pitney Bowes, a provider of hardware and software solutions for print and mail operations launches P/I
OfficeMail™ software, an innovative, user-friendly secure mail solution that automates the process of
mailing business-critical office documents. P/I OfficeMail software is an integral part of Pitney Bowes
Production Intelligence® Software solutions to link print and mail.
With Pitney Bowes P/I OfficeMail software, users simply create documents on an office PC and, with the
click of a mouse, submit jobs for printing, inserting and mailing. Instead of being printed locally on desktop
printers and manually processed, jobs are transmitted to an in-house print-and-mail center or an off-site
facility where desktop print is aggregated for production. In this way, smaller jobs leverage the benefits
and capabilities of a centralized print-and-mail production environment.
P/I OfficeMail™ software aggregates enterprise desktop mail to the production facility to gain
economy-of-scale, integrity control, and the ability to track and manage every customer communication.
The solution builds on comprehensive Production Intelligence® software solutions with VIP™ and VDE™
centralized output management and DFWorks® automated document factory systems.
“Inefficiencies in office print environments often go undetected, particularly in large enterprises where each
department is responsible for its own technology usage, printed output and mailing,” said Tim Moylan,
President and General Manager at Pitney Bowes Emtex Software. “Our clients are asking for solutions like
P/I OfficeMail because they help cut costs.”
The P/I OfficeMail software helps organizations reduce the cost of customer-facing mail that must be
created individually. One-off communications in the office environment often require additional operator
time and production expense. P/I OfficeMail software frees personnel resources to focus on core
business activity, and reduce unit costs for these communications. This greater efficiency also delivers
the added benefit of leaving a smaller carbon footprint by aggregating ad hoc operations.
Pitney Bowes Management Services, Inc. (PBMS), a wholly owned subsidiary of Pitney Bowes Inc.
(NYSE:PBI) has now added Stand-By Recovery Service to its business recovery and business continuity
offerings.
Pitney Bowes Stand-By Recovery Service is designed for businesses with mail and print needs that are less
complex than higher volume mailers. It provides companies with standard recovery-level service during times
of business interruption. Typical mail applications that could be recovered as part of this new service include
revenue-generating documents such as invoices, as well as documents needed to meet a company’s
regulatory compliance requirements.
Lee Yeaton, vice president, Sales, Business Recovery Services, explains, “all that’s required to enroll in the
new Stand-By Recovery Service is for an organization to determine its volume needs and then confirm that
its documents meet a standard profile. Organizations with more complex mail and print applications however,
must go through a more in-depth process of describing and testing each application before we can
determine the business recovery service that’s best for their needs.”
“Man-made and natural events that have been in the news over the past few months, including
wildfires and public health crises can present serious challenges to business continuity,” Yeaton said.
“Pitney Bowes can help protect businesses from the risk involved with these types of situations by providing
extensive expertise in business recovery processes and procedures and state-of-the art technology
designed to serve as a back-up for organizations that have mailing requirements compatible with our
on-the-floor technology.” Yeaton noted that Pitney Bowes has the largest hot site dedicated to business
recovery available in the U.S.
Pitney Bowes Management Services designs, implements and operates solutions that provide enterprise
clients with critical communication, mail and document lifecycle services that result in more effective,
efficient and compliant business processes and operations. For additional information on all Pitney Bowes
business recovery and business continuity services, log on to www.pbmanagementservices.com/brs.
Pitney Bowes Inc. will open its doors to hundreds of print and mail operations leaders on June 9 -10, 2009
at its Document Messaging Technology Center in Danbury, Connecticut. During this two-day event, Pitney
Bowes will showcase practical solutions that save time, money and the environment.
The informative sessions and technology demonstrations focus on strategies that are essential for today's
challenging economy. Attendees will gain new insights into improving eco-responsibility, USPS compliance
and postal savings; linking print and mail for greater efficiency; and creating more relevant customer
communications.
"Our customers are looking for practical solutions that can help them improve their bottom line during a
difficult year," notes Patrick Brand, President, Pitney Bowes Document Messaging Technologies. "This
summit will help attendees make strategic decisions this year that can enable them further improve
service delivery, streamline mailstream operations and deal with the most pressing issues of
today-including green initiatives."
Educational sessions and industry panels will discuss:
· Expanded mail services that can help create new revenues and profits for third party mailers
· New USPS and Federal Reserve regulations
*
Using the Intelligent Mail® barcode to increase mail efficiency and postal optimization
· The most eco-responsible and cost-effective paper and printing options
· Enhancements for existing equipment that can boost productivity, increase throughput and lower
operational costs
· Ways to aggregate desktop mail into the production facility to gain economies of scale
· Today's winning Transpromo strategies (presented by Madison Advisors)
Innovative technology demonstrations will feature:
· End-to-end integrity innovations:
o Capture the image of the finished mail piece during sorting for proof-of-processing
o Reach the highest level of mail piece integrity and privacy by measuring envelope thickness against
planned contents
· Production Intelligence® solutions: merge, modify, sort and split printstreams for householding and
document consolidation
· Streamlined processes: Integrate intelligent card attaching with the FPS(tm) Split Drive and high
integrity matching
· Greater flexibility: Merge digitally printed inserts with matching documents at high speed
· Greater openability: Print up to 30,000 envelopes per hour with targeted messages and high-resolution
graphics on a stand-alone inkjet printer
· Reduced flats postage spend: Automate processing and gain greatest postal discounts with EZ-Flats
Sorting system
At the Pitney Bowes Customer Summit, guests will see breakthrough technology, learn from best practices and
hear peer success stories that can help them dramatically lower costs, reduce labor, decrease paper
consumption and be more eco-responsible in their print and mail operations.
Pitney Bowes Supports Proposed USPS Summer Sale on Standard Mail
Postal Service Would Use Pricing Flexibility to Benefit Mailers
Pitney Bowes Inc. today lauded the U.S. Postal Service for its proposed Summer Sale on Standard Mail letters
and flats. Pending approval by the Postal Regulatory Commission, the sale, which is a Standard Mail Volume
Incentive Pricing Program, would provide large mailers with a significant opportunity to save on their postage
costs.
Recognizing that mail drives economic growth, the USPS is using the pricing flexibility provided under the
Postal Accountability and Enhancement Act to offer this proposed opportunity to mailers. The Summer
Sale program would run from July 1 through September 30, 2009, and offer a 30 percent rebate to eligible
mailers on Standard Mail letters and flats volume above a mailer-specific threshold. Mailers, including
nonprofit mailers, who sent more than one million Standard letters and/or flats from October 1, 2007
through March 31, 2008 would be eligible to participate in the Summer Sale.
Recent research indicates that, even during challenging economic times, mail remains one of the best ways
to communicate with customers and prospects. For instance, a recent survey conducted by Pitney Bowes
and DMNews showed that consumers place a high value on the coupons and catalogs they receive in the
mail. Mail also helps consumers start and maintain relationships with businesses and nonprofits, with 44
percent of respondents making their first purchase from a business and 33 percent making their first
donation to a nonprofit because of a mail piece.
“Pitney Bowes applauds the Postal Service for utilizing its new pricing flexibility to develop programs that
would benefit mailers,” said Leslie Abi-Karam, executive vice president and president, mailing solutions
management, Pitney Bowes. “The Summer Sale would help organizations reduce postage expenditures
and connect with their customers. Pitney Bowes will leverage its solutions to help both mailers and the
USPS benefit from this program.”
Pitney Bowes Launches INVIEW™ Mailstream Management Suite
Helps Empower Customers to Gain Greater Visibility into their Mailing Operations, Manage Costs and Track
Mail from One Central Location
Pitney Bowes Inc. announced today it is introducing INVIEW™ Mailstream Management Suite to help
customers gain greater visibility into their mailing operations and manage costs from one central location.
The suite of postal and information management solutions offers end-to-end reporting tools to help customers
obtain more intelligent communications about their operations.
“Today, more than ever, organizations are under pressure to manage operational costs,” said Mark Pollack,
vice president, marketing, U.S. Mailing for Pitney Bowes. “Our INVIEW™ Mailstream Management Suite helps
customers obtain complete visibility into their mailing operations with postage management and reporting
solutions to help them make more informed decisions about the best ways to manage and spend their
postage dollars.”
The Pitney Bowes INVIEW™ Mailstream Management Suite of solutions includes:
Total Meter Reporting – The solution helps provide a complete, consolidated postal summary dashboard of a
customer’s mailing operations by individual meter, or data consolidation of a complete enterprise operation.
Using the power of IntelliLink® technology, key Pitney Bowes meter and accounting data is captured and
uploaded into a customer’s Pitney Bowes MyAccount, where products at all locations can be linked and
accessed for data and corresponding metrics in a visual, easy to understand format.
Customers can monitor business performance and analyze mailing operation information, build and generate
reports without IT involvement, and utilize report wizards for fast and easy report creation. In addition, Total
Meter Reporting helps ensure accountability for postage expenses across an enterprise and provides big
picture or detailed analysis instantly. Customers can access meter and accounting data from Pitney
Bowes’s secure data warehouse for up to two years.
Total Postage Management – The financial management service includes funding, financing, payment and
reporting of postage for Pitney Bowes postage meters, presort processed mail, permit mail, Business Reply
Mail® services, non-Pitney Bowes postage meters, mail processed at third-party mail houses and USPS®
permit Express Mail® services.
The single, integrated location to view all of these transactions can help provide heightened management
and control of postage spend through a single management account and on-demand access to online
reporting and management capabilities. It can also help customers reduce administrative costs, avoid mail
disruption with on-the-spot postage access capability, and provide detailed information for chargebacks
and reporting.
“Having the ability to manage postage and other mailing expenditures from one central management account
can help mailers obtain greater automation and control over their funding processes,” said Rob Goldberg,
vice president, global strategy and product development, global financial solutions for Pitney Bowes. “Total
Postage Management can also help customers enhance auditing capabilities and integrate information for
reporting and budgeting.”
The INVIEW™ Mailstream Management Suite offers customers a variety of report options that can be
customized for their operations. In addition, data that is captured can be exported into other applications
for further review and analysis. Customers can access summary reports by current mailstream dollars spent
or by date range for postage used, quantity of pieces and postage expenditures paid. They can also access
reports by meter including daily activity, balance and trend reports for postage and meters.
Pitney Bowes Provides Strategies and Tips to Help Mailers Prepare for
Upcoming Postal Price Changes
Pitney Bowes Inc. is encouraging mailers to take advantage of valuable information and resources being
offered to help educate themselves on the upcoming changes in prices and standards for USPS® Mailing
Services. The company, which has a long history in providing customers with educational opportunities
on important postal topics, is offering a wealth of information through events, communications and online
initiatives to help mailers manage these changes and reduce postal costs.
The new price changes for USPS® Mailing Services – effective May 11 – include a two-cent increase in the
cost of single-piece, First-Class Mail® letters and a five-cent increase in the cost of single-piece, First-Class
Mail flats. In addition to the price changes, new classification changes, modifications to mailpiece
characteristics and changes in classification terminology go into effect on this date.
Mailers can find additional information, advice and insight on the new postal prices and standards at
www.pbpostalinfo.com. The Pitney Bowes site includes tips for preparing for the changes and information
on solutions that can help mailers reduce postage expenses.
“Education plays a critical role in helping mailers successfully manage postal changes while maximizing the
value of their direct mail,” said Murray Martin, chairman, president and chief executive officer, Pitney Bowes
Inc. “By employing the right mix of strategies and solutions, mailers can help improve their overall operational
efficiency, address quality and reduce postage costs.”
Pitney Bowes has also been actively reaching out to thousands of customers to educate them on the postal
price changes. District sales and other site locations across the country are hosting seminars and
information sessions to keep customers informed and offer advice. Also, the company is hosting and
participating in several Webinars, as well as sessions at key industry trade shows to help educate mailers.
Mailers can benefit from significantly lower mailing costs by reducing Undeliverable As Addressed Mail
Pitney Bowes Management Services, Inc. (PBMS), a wholly owned subsidiary of Pitney Bowes Inc.
today announced a new Mailstream Consulting Service offering that helps mailers improve address
quality, maximize delivery, and reduce Undeliverable As Addressed (UAA) mail -- providing the opportunity
for significant cost savings and revenue growth to increase the value of mail.
Pitney Bowes Managed Address Services can improve address delivery by correcting between 50 and 80
percent of a company’s deficient addresses, and keep addresses current so that mail is delivered to the
right person at the right place.
Jeff Stangle, director of Solutions/Mailstream Consulting, PBMS, said that Pitney Bowes Managed Address
Services is different from other addressing tools in that it provides the process to help customers resolve the
issues with UAA mail.
“Most mailers purchase address cleansing products to obtain postage discounts, but there is a big difference
between obtaining discounts on postage and correcting addresses. The fact is, cleansing and maintaining
addresses requires an addressing process. With our Managed Address Services, PBMS employs experts with
extensive expertise in understanding the addressing process and in-depth knowledge of postal regulations to
help customers resolve the issues with UAA mail,” he stated.
Benefits of Managed Address Services
Through Pitney Bowes Managed Address Services, companies can:
- Improve communications with their customers;
- Reduce wasted costs and lost opportunities associated with UAA mail;
- Reduce wasted paper, envelopes and CO2 emissions;
- Increase barcoded mail and postage discounts;
- Help ensure compliance with changing United States Postal Service® (USPS®) regulations;
- Control a complicated, cross-functional process.
UAA Mail Wastes Costs, Business Opportunities
On average, each piece of return mail costs the mailer $3.00 in operational expenses, according to Pitney
Bowes research. That includes printing, postage, inbound handling, analysis, and re-mailing costs. It doesn’t
include the cost of missed marketing opportunities, uncollected receivables and lost USPS discounts. In
addition, unless the mailer pays for a special endorsement, undeliverable Standard Mail® is destroyed by
the USPS.
“Most mailers severely under-estimate their UAA mail problem and its impact on their company’s bottom line,”
commented Stangle. He noted that companies measure the “lost cost impact” by the amount of return mail
they receive, but pointed out that this only includes First-Class Mail®. According to USPS research, 63
percent of all UAA mail is Standard Mail, which means tracking First-Class Mail returns only uncovers a little
more than a third of the problem.
Pitney Bowes Management Services designs, implements and operates global solutions that provide
enterprise clients with critical communications, mail and document lifecycle services that result in more
effective, efficient and compliant business processes and operations.
Pitney Bowes Collaborates with Kodak to Provide Imaging and
Workflow Solutions to U.S. Customers
Solutions Help Manage Critical Documents and Information for Increased Efficiency and Productivity
Pitney Bowes Inc. announced today it is launching imaging and workflow solutions with Kodak to help U.S.
customers manage critical documents and information. The solutions provide automated end-to-end
workflow functionality, including document scanning, automatic indexing, secure storage, retrieval and
integration into a single, central repository. Ideal for environments including accounts payable,
purchasing, order processing, receiving, human resources and legal, the Pitney Bowes Imaging and
Workflow Solutions provide powerful opportunities for organizations to help increase operational efficiency,
boost productivity and reduce costs.
According to Gartner, Inc., office workers produce on average 10,000 printed pages per year, of which
44 percent is avoidable and unnecessary printing, the product of user waste and inefficient workflows.
Also, businesses spend one to three percent of their revenue on paper printing. However, organizations
that optimize their workflows with the integration of electronic document workflows can reduce paper
volumes by approximately 50 percent.*
“Paper documents are a fact of life in all organizations, but they have some disadvantages,” said Leslie
Abi-Karam, executive vice president and president, mailing solutions management, Pitney Bowes. “Paper
is not easily searchable, it is expensive to store and retrieve, and it is hard to associate the information on
one document with the information on other documents. Through our collaboration with Kodak, our
new Imaging and Workflow Solutions can help organizations solve these problems and become more
productive at lower cost.”
“Kodak is proud to collaborate with Pitney Bowes on its Imaging and Workflow Solutions to help provide
businesses with instant increases in productivity and return on investment,” said Don McMahan, vice
president sales, document imaging, US&C, Kodak. “As an important component of the solutions, Kodak
document capture products will provide Pitney Bowes’s customers with accelerated scanning capabilities
and industry-leading image quality.”
The Pitney Bowes Imaging and Workflow Solutions allow customers to easily capture business critical
documents electronically and house them in a central, secure repository. Organizations can also establish
business rules on how to capture information and who can access it with full audit trail accountability.
End-users are empowered with secure, self-service document retrieval capabilities and information ownership.
To help simplify document management processes, customers can set up business parameters to handle
paper-based documents as they arrive in their organization. Documents can be scanned with key words
attached to them for future document retrieval or with built-in optical character recognition (OCR)
technology, which offers the ability to search all words in the document. Electronic files can be merged with
other relevant electronic files into a single, central repository, offering holistic access to all pertinent
information to a particular account or business situation.
With all files indexed, employees with access can utilize powerful search and retrieval capabilities to locate
documents and information. The solutions enable simultaneous access to documents by anyone with
Internet connectivity and approved entry. Advanced keyword search capabilities can help users find a
particular piece of information in any document. The user can mark any documents with new information
which stays as history with the file, while maintaining the integrity of the original file. Documents in the
repository can also be turned into PDF files and sent electronically to customers and business
collaborators to help expedite inquiries.
The Pitney Bowes Imaging and Workflow Solutions are easy to use and to deploy in environments with
multiple departments or locations requiring access to information or a single location. In addition, the
solutions can be implemented quickly and integrated seamlessly with other applications inside an organization.
As part of its comprehensive solution for customers, Pitney Bowes offers financing, including leasing options,
and ongoing service support.
Pitney Bowes Customer Service Leaders to Speak at Field Service
Conference April 27-30, 2009 in Palm Desert, CA
STAMFORD, Conn., April 14, 2009 – Pitney Bowes Inc. (NYSE: PBI) has two featured speakers at Field
Service 2009, April 27-30, 2009 at the JW Marriott Desert Springs in Palm Desert, CA. Ivin Smith, Vice
President Customer Service and Worldwide Service Business Support and Frank DiOrio, Vice President
Service Operations will each participate in sessions on April 28, 2009.
Ivin Smith will deliver a presentation titled “Customer Centric Service: Using the Voice of the customer to
Drive Improved Results and Increased Customer Loyalty.” The session is scheduled for 11:15 am on Tuesday,
April 28, 2009. On the same day at 1:45 pm, Frank DiOrio will speak on “Voice of the customer: Key Initiatives
that Drive Improvements.”
“Customer-driven service not only improves our performance levels, but also drives innovation at Pitney
Bowes,” said Smith. “Our customers are setting the agenda for our business initiatives as we develop new
processes and tools for capturing their insights and deliver improved service based on their needs.”
STAMFORD, Conn., April 6, 2009 – Pitney Bowes Management Services, Inc. (PBMS), a wholly owned
subsidiary of Pitney Bowes Inc. (NYSE: PBI) has launched its Shared Client Services Centers program with
a pilot in Troy, Michigan. Additional centers are expected to be announced throughout the year and beyond.
The Shared Client Services Center brings inbound mail services, including overnight express mail services,
from multiple customers and locations into a shared facility operated by Pitney Bowes. By moving their mail
services off-site to a shared environment, businesses of all sizes can reap significant benefits and cost
savings, including:
· Access to higher levels of advanced technology and screening
· Seasoned, trained labor adept at managing incoming documents at a lower cost to the customer than if
they were employing staff on-site at their own facilities,
· Postage discounts through Pitney Bowes’ domestic mail presort services
· Business continuity and back-up programs that organizations may not normally host on-site at their
own facilities;
· A secure mail facility near the customers’ sites
· A reduction in their real estate footprint
The Pitney Bowes Shared Client Services Centers are an extension of the company’s Virtual Mail Management
strategy to help businesses achieve greater efficiency, reduce mail distribution and transportation costs,
enhance security, support environmental objectives and reduce workspace requirements.
Vincent De Palma, executive vice president and president, PBMS, noted that the Shared Client Services
Center concept was developed to help customers support a changing mail landscape.
“The current economic environment has forced all businesses to re-evaluate the way they operate by
maximizing services while minimizing operating expenses. Through our Shared Client Services Centers, we
can re-architect the way mail services are brought to their organizations,” De Palma said.
De Palma explained that the Shared Client Services Centers can, for example, integrate work from multiple
divisions of a company that used to run their mail operations separately.
“We want to work with customers to change the way they distribute mail on-site and get them aligned to a
new mail services paradigm which provides employee self-service options, connects remote and mobile
workers so they can receive critical mail that needs immediate action, and reassesses the frequency of
internal mail delivery,” De Palma said. “Pitney Bowes’ experience and expertise in providing mail, print and
document management solutions for customers of all sizes makes us uniquely qualified to do this,” he added.
PBMS designs, implements and operates global solutions that provide enterprise clients with critical
communications, mail and document lifecycle services that result in more effective, efficient and compliant
business processes and operations.
Pitney Bowes to Feature Mailstream Solutions and Technology
at 29th Annual MAILCOM Conference and Exhibition
STAMFORD, Conn., March 31, 2009 – Pitney Bowes Inc. (NYSE:PBI), the world’s leading mailstream
technology company, will feature its mail and document management solutions at MAILCOM 2009, one of
the largest global conventions and exhibitions for mail communications management, in Atlantic City, April 5-8.
Several Pitney Bowes executives will also share insight and expertise on important mail management and
postal industry topics.
At booth #267, Pitney Bowes will showcase the DI950™ Integrated Document Printing Solution connected
in-line with the DM1100™ Mailing System. Ideal for mid-sized mailers, the solution provides outstanding levels
of security and process integrity. With integrated printing, the DI950 solution can help optimize a customer’s
mailstream by creating, formatting, printing, inserting and metering in one solution. Powered by IntelliLink™
technology, the DM1100 system for high volume productivity features Constant Connection High Speed
Internet Connectivity for 24/7 access to confirmation services and electronic return receipt transactions for
Certified Mail™ services. The DM1100 system offers the fastest performance and most media flexibility in its
class.
Pitney Bowes will also feature the AddressRight® DA75S printer with shuttle-head technology and
black-and-white and color printing. The DA75S can print up to 14,000 addresses per hour and handle a
wide range of media up to 1/4” thick, including envelopes, postcards, booklets, folded newsletters, flats
and catalogs. Used in tandem with Pitney Bowes’s SmartMailer™ 7 mail management solution and VeriMove™
Net solution, businesses can target customers with powerful, easy-to-use software that cleanses and updates
existing lists, and presorts the list for postage discounts.
Pitney Bowes will demonstrate its MAIL360™ solution, the industry's most comprehensive offering for leveraging
the value of Intelligent Mail® technology and helping to ensure Full Service Compliance. It automates
translation of USPS® and third-party mail tracking data into a standardized format that can be readily integrated
into business processes. Built on an extensible architecture, the MAIL360 solution reduces integration time
from months to days to provide enormous integration cost savings and staggering return on investments
across the enterprise.
Pitney Bowes will also showcase its trackmymail.com® suite of tracking and Intelligent Mail® Barcode
products and services. Trackmymail.com products take the raw data that the Postal Service provides
and converts it into easy-to-use Web-accessible reporting.
Also on display at the booth will be Pitney Bowes’s SendSuite™ Distribution Solutions. The portfolio includes
SendSuite Shipping Solutions, SendSuite Desktop Solutions and SendSuite Arrival® Tracking software.
In addition, Pitney Bowes will demonstrate the Coverbind® 5000 document binding system, which enables
businesses of all sizes to produce professionally bound documents in-house. The thermal heat binding
system is easy to use and can bind up to 15 documents in 60 seconds. Pitney Bowes offers the system
through a collaboration with The Coverbind Corporation.
Pitney Bowes executives will also participate in several sessions at the show to help educate and share best
practices with attendees, including:
· Adam Collinson: “Intelligent Mail® Barcode – Move Update Requirements” (April 6, 10:45-11:45 a.m.);
“Centralized Barcode Creation to Insure Integrity” (April 7, 1:30-2:30 p.m.); and “Postal Mail, Rates &
Regulations Workshops – Ancillary Service Endorsements” (April 8, 10:45-11:45 a.m.)
· Jeff Stangle: “If All The World's An Address, Then How Do I Get Delivered” (April 6, 2:15-3:15 p.m.); “Is
There Really Such A Thing as Too Much Customer Service?” (April 7, 2:45-3:45 p.m.); and “Six Sigma &
Process Mapping in the Work Place” (April 8, 10:45-11:45 a.m.)
· David Robinson: “Move Update: Will You Have to Pay the ‘Fee Assessments’ in May?” (April 6,
2:15-3:15 p.m.); and “Full Service IM™ BC’S: Value Today, Tomorrow and Beyond” (April 8, 9:30-10:30 a.m.)
· John Baeseman and Kevin Klein: “Ecowise Mail: Be Green & Profitable” (April 6, 2:15-3:15p.m.); and
“TransPromo: Bringing Marketing and Operations Together” (April 7, 9:30-10:30 a.m.)
· Douglas Newhard: “Mail Center Ergonomics” (April 6, 3:30-4:30 p.m.)
· David Bruns: “Using Partnerships to Improve Mail Accuracy and Efficiency” (April 6, 4:45-5:45 p.m.)
· Elizabeth Lombard: “Top Ten Shape-Based Strategies to Maximize Your Mail” (April 7, 9:30-10:30 a.m.);
and “USPS Mail Knowledge” (April 8, 8:15-9:15 a.m.)
· Erik Warner: “Developing and Delivering Effective Presentations” (April 7, 1:30-2:30 p.m.)
· Karen Cornelius and Elizabeth Lombard: “Professional Ethics” (April 7, 4:00-5:00 p.m.)
· David Day: “Managing a High Volume Mail Production Environment in a Time of Uncertainty” (April 8,
8:15-9:15 a.m.)
Pitney Bowes Retained by American Cancer Society For
Constituent Communications Program
STAMFORD, Conn., March 30, 2009 – Pitney Bowes Management Services, Inc. (PBMS), a wholly owned
subsidiary of Pitney Bowes Inc. (NYSE: PBI), has entered into a multi-year agreement with the American
Cancer Society to develop and manage targeted communications materials for American Cancer Society
constituents.
Under the terms of the agreement, PBMS is responsible for implementing print and fulfillment solutions that
enable the American Cancer Society to immediately respond to inquiries by tailoring content to specific
constituent requests, such as wellness information, cancer resource documents and information on local
clinical trials. PBMS offers these services under the Critical Communications Solutions banner, which includes
collateral materials management, targeted communications and distributed marketing, and high
volume/regulated communications.
“We are extremely pleased that the American Cancer Society has confidence in our ability to deliver this
program,” said Greg Van den Heuvel, president, Emerging Businesses, PBMS. “Our work with the American
Cancer Society is just one example of how PBMS helps customers improve the effectiveness of their
constituent and customer communications while reducing program costs. Our Critical Communications
Solutions provide best-in-class user applications, mail and print production expertise, and process optimization
management skills to help our customers better reach target audiences.”
PBMS designs, implements and operates global solutions that provide enterprise clients with critical
communications, mail and document lifecycle services that result in more effective, efficient and compliant
business processes and operations.
Pitney Bowes Announces U.S. Agreement with RISO to Offer Color
Inkjet Printer
RISO’s HC5500 to be Added to Pitney Bowes’s Integrated Printing and Mailing Solutions Portfolio
STAMFORD, Conn. and Danvers, MA, March 26, 2009 – Pitney Bowes Inc. (NYSE:PBI), the world’s leading
mailstream technology company, and RISO, Inc., a leader in digital printing technology, announced an
agreement in which Pitney Bowes will offer RISO’s HC5500 color inkjet printer to customers in the U.S.
Ideal for mid and high-volume printing environments, the HC5500 complements Pitney Bowes’s portfolio of
integrated printing and mailing solutions to help organizations manage the production and flow of documents
and mail, and connect with customers.
The HC5500 works in conjunction with a broad array of Pitney Bowes products, including its mail management
software and inserters, to form a complete “print-to-mail” solution in a cut-sheet environment.
“Our collaboration with RISO is a natural fit with our integrated printing and mailing solutions,” said Mark
Pollack, vice president, marketing, U.S. Mailing for Pitney Bowes. “The HC5500 offers our customers a
high-speed, low-cost color inkjet printing solution that can help increase operational efficiency and
convenience with the creation and printing of documents in-house with a broad array of Pitney Bowes
products.”
"In today’s economy, organizations need to maximize productivity and efficiency in their print production.
The HC5500 combines affordable color, high speed, and high reliability that results in low total cost of
ownership. With this printer, organizations can now afford to convert their black and white documents to
full color in order to increase response rates and improve the overall appearance of their communications.
This product offers real and unique value to Pitney Bowes customers,” said David Murphy, vice president of
marketing for RISO.
Utilizing RISO's FORCEJET® printing technology, the HC5500 is the world’s fastest sheet-fed color inkjet
printer, running at 120 pages per minute, or 85 #10 envelopes per minute. The HC5500 is ideal for anyone
printing transactional or transpromotional documents such as invoices, notices and personalized newsletters.
The printer can handle duplex printing in normal mode up to 92 pages per minute. The low-cost,
small-footprint printer has a robust paper handling system for volumes up to 500,000 pages per month.
The no-heat system of the HC5500 also offers increased reliability and up-time for post insertion processes.
HC5500 systems are available with a stacking tray, offset stacker or full finisher and options including a
scanner system and touch panel display. The standard IS700C ComColor® Adobe® PostScript® 3TM
RIP can be enhanced with an Advanced or Professional package to increase the color and variable
data printing capabilities of the HC5500.
Pitney Bowes Helps Businesses Build Strong Customer Connections
at AIIM/On Demand Conference and Expo 2009
Event is in Philadelphia, PA, March 31 – April 2, 2009
STAMFORD, CT, March 3, 2009 -- Pitney Bowes Inc. (NYSE: PBI) will feature the latest mailstream
technology solutions at the AIIM/On Demand Conference and Exposition, March 31 – April 2, 2009, at the
Pennsylvania Convention Center in Philadelphia. Printers, mailers and marketers will learn about the
products and services that transform customer communications into business growth opportunities.
Companies are continuously collecting information from customers and business operations. However,
there’s a significant gap between collecting business and mail data and turning it into actionable intelligence.
Pitney Bowes helps clients bridge that gap by transforming data and mail communications into powerful
tools that build strong customer connections.
At the Pitney Bowes Booth 1415, experts will be on hand to share best practices and advice about the
USPS® Intelligent Mail® barcode, Transpromo, and postal rate and postage management. Optimizing
productivity and maximizing cost savings will also be key themes as Pitney Bowes clients and prospects
continue to focus on business growth in a tight economy.
To more effectively locate, connect and communicate with customers in today's global markets, Pitney Bowes
Business Insight will showcase its Customer Communication Management, data quality, and location and mail
intelligence products, all of which leverage valuable customer data. The newest version of the DOC1® suite
has an enhanced design functionality for creating and delivering personalized communications in any
language or geography. Featured solutions also include EngageOne™ Interactive Communications and
e2™ Suite for e-delivery and Web self-service.
Attendees will see ways to link print and mail workflow using Production Intelligence® to deliver high integrity
customer communications. This end-to-end Transpromo application will demonstrate intelligent production
featuring VIP™ solutions, VDE™ solutions, FlexServer® software, and DFWorks® solutions to simplify job
preparation, implement the Intelligent Mail® barcode and track jobs from receipt through finishing. Also on
hand, the new P/I Wizard will reveal how easy it is to transform traditional transaction statements by adding
Transpromo, color and the Intelligent Mail® barcode to accelerate mail production, delivery and profitability.
Also at Booth 1415, the Pitney Bowes Critical Communications Solutions integrate technology and services
to execute customer communications through configurable, Web-enabled workflows, flexible production
platforms, and distribution expertise. These solutions improve brand management while delivering
costs savings.
For mid-sized mailers, the DI950™ Integrated Document Printing Solution connected in-line with the
DM1100™ Mailing System provides outstanding levels of security and process integrity. With integrated
printing, the DI950 can help optimize your mailstream by creating, formatting, printing, inserting and
metering in one solution. Powered by IntelliLink® technology, the DM1100 system for high volume productivity
features Constant Connection High Speed Internet Connectivity for 24/7 access to confirmation services,
electronic return receipt transactions for Certified Mail™ and offers the fastest performance and most media
flexibility in its class.
Designed for mailers processing high volumes, the AddressRight® DA95F printer with fixed-head technology
offers black-and-white and color printing. A precision controlled media path helps ensure that mail pieces
travel through the system accurately and reliably, reducing jams and optimizing productivity. The DA95F
can print up to 30,000 #10 envelopes per hour and can run mail pieces up to 1/2 inch thick. Used in
tandem with Pitney Bowes’ SmartMailer™ 7 mail management solution, businesses can target customers
with powerful, easy-to-use software that cleanses and updates existing lists, and presorts lists for postage
discounts.
Pitney Bowes will also be highlighting its Multi-Vendor Services initiatives at the show. With 1,200 A+ certified
specialists, Pitney Bowes’s Multi-Vendor Services offers a full range of product lifecycle services including
on-site maintenance services, installations, asset deployment and professional service for printers, copiers,
multi-function devices, scanners, shredders, PCs and workstations, mailstream solutions and kiosk devices.
Pitney Bowes is proud to provide expert speakers at the following sessions during AIIM/On Demand 2009:
Production Intelligence: Linking Print and Mail Production to Transform Your Operation
Wednesday, April 1, 2009, 1:30 pm – 2:20 pm
Peter D’Amato, Vice President, Global Marketing and Product Manager, Pitney Bowes with Tom Billiard,
Director of Operations for CIGNA Output Distribution Services
Transform Your Mailing Operation into a Strategic Corporate Asset
Tuesday, March 31, 2009, 2:30 pm – 3:20 pm
Kevin Klein, Director, Production Intelligence, Pitney Bowes
with Sean Maddox, Senior Director of Output Services for TSYS
Application Showcase Theater (on the show floor)
Thursday, April 2, 2009, 10:15 am – 10:45 am
Product Education Session
Ken Renko, Product Marketing Manager, Pitney Bowes
Pitney Bowes Shares Insights on Managing Customer Communications
at Xplor March 4 – 7, 2009
STAMFORD, CT, February 27, 20 - Pitney Bowes Inc. (NYSE: PBI) will showcase innovative solutions
designed to accelerate production and delivery of customer communication at the 29th Annual Xplor Global
Conference and Exhibition, March 4 -7, 2009 in Tampa, Florida. Pitney Bowes experts will share trends and
best practices in customer communications for successfully driving revenue and reducing costs.
At Booth 52/53, Pitney Bowes will demonstrate the newly launched Production Intelligence® workflow
solution and P/I Wizard software which help businesses simplify the production and delivery of high value
customer communications with a focus on Transpromo, color, and Intelligent Mail® barcode capabilities.
Pitney Bowes will also present its end-to-end Customer Communications Management (CCM) solutions. The
newest version of the DOC1® suite, with enhanced design functionality and new language support
capabilities which enable companies to centrally create, manage and deliver effective multi-channel
communications. Armed with location and operational intelligence and customer analytics, companies in
all industries are able to deliver an engaging, highly personalized customer experience across all delivery
channels.
The Xplor Awards Committee has awarded Pitney Bowes Business Insight’s
e-Messaging solution an ‘Honorable Mention’ for Technology Application of the Year. The Technology
Application of the Year Award recognizes organizations for their imaginative application of current
technology that establishes an industry’s direction. E-Messaging is an innovative solution that allows
organizations to take a turnkey approach to managing email and SMS communications with their
customers. Pitney Bowes Business Insight will accept the award during Xplor’s opening ceremony on
March 5, 2009.
Pitney Bowes is proud to provide expert speakers at the following sessions during Xplor 2009:
Application Trends Track, “Going Green Saves you Green,” March 5, 1:00 pm Indian Key Room: David Day,
production intelligence specialist, discusses how companies that “go green” in the production of print and mail
can save money from Doc(ument) to Dock (door).
Application Trends Track, “You are What You Print,” March 5, 2:00 pm Indian Key Room: Laurence O’Hagan,
Pitney Bowes Business Insight, CCM CTO and global portfolio director, discusses how to best prepare for the
next generation of document delivery print stream and view stream by improving the document composition
environment and working more effectively with vendors.
Vendor Focus Forum, “Take a 360 Degree Look at your Print and Mail Operations,” March 5, 3:00 pm
Snowy Egret Room: Ken Renko, product marketing manager, output management, examines an
organization’s procedures, workflow and capabilities in today’s business climate to determine opportunities
for improving efficiencies. He will discuss the challenges involved, alternative workflows, additional
value-add capabilities that are available, and provide an overview of 10 Solution Sets available for the
print and mail environments.
General Session Panel, “The Composition Face-Off Panel,” March 6, 8:30am Tarpon Key Room: Laurence
O’Hagan provides a deep dive into Pitney Bowes Business Insight solutions for customer communication
management.
Pitney Bowes Selected to ‘Leaders’ Category of Global Outsourcing
100 List For Third Consecutive Year
STAMFORD, Conn., February 16, 2009 – Pitney Bowes Management Services, Inc. (PBMS), a wholly
owned subsidiary of Pitney Bowes Inc. (NYSE: PBI) has once again been selected to The 2009 Global
Outsourcing 100, a listing of the top 100 outsourcing service providers compiled by the International
Association of Outsourcing Professionals (IAOP).
“The fact that PBMS has made the IAOP Global Outsourcing 100 list for three years in a row is, we believe,
indicative of our continued commitment to providing exceptional service to our customers through innovative
solutions offerings, state-of-the-art technology and top talent,” said Vincent De Palma, executive vice
president and president, PBMS. “Our thanks to the IAOP for giving us the opportunity once again to
participate in this prestigious program.”
“At a time when companies that outsource are scrutinizing their suppliers more closely than ever to ensure
they are delivering the high-quality, value-added results being sought by customers, The Global
Outsourcing 100 has become an even more valuable reference tool for companies seeking to work with
the best providers and advisors,” said IAOP Chairman Michael Corbett. “The companies named on this
list have demonstrated their expertise following a rigorous, independently judged process and represent
the tops in the industry.”
The 2009 Global Outsourcing 100 recognizes the world’s best outsourcing service providers. These rankings
are based on applications received and evaluated by an independent judge’s panel.
Pitney Bowes Management Services designs, implements and operates global solutions that provide enterprise
clients with critical communication, mail and document lifecycle services that result in more effective, efficient
and compliant business processes and operations.
Expanded Customer Offerings from Pitney Bowes Take Center Stage
in New Ad Campaign
STAMFORD, Conn., January 26, 2009 – In a new advertising campaign to debut on January 30,
Pitney Bowes Inc. (NYSE:PBI) highlights its expansion from core mailing solutions to encompass
capabilities beyond those traditionally associated with the company. While the campaign’s primary message
is that Pitney Bowes is broader than mail, the headline on each ad—“There’s a lot more here than you think”—
drives home the breadth and depth of solutions the company now offers its customers.
“This campaign accentuates the connections we create to drive business results for our customers,“ said
Juanita James, chief marketing and communications officer, Pitney Bowes Inc. “Although the campaign
proudly recognizes our core mailing capabilities, we also aim to achieve a change in customer perception
of the organization and an appreciation of the breadth of our offerings beyond mail. Pitney Bowes’ portfolio
of offerings has significantly expanded to pinpoint and fulfill the unique business needs of individual customers.”
The advertising campaign will have two phases, the first focused on the organization’s customer offerings and
the second, slated for release in the spring, will be focused on the company’s corporate citizenship efforts.
Nine versions of the new ads depict Pitney Bowes’ link with its mailing heritage, represented by a white
envelope, and its enhanced capability shown by an object or scene coming out of the envelope, such as
a strikingly colorful bouquet of flowers, or a rocket launch, among others.
In addition to the headline on the ad, the copy at the bottom informs readers of the specific business capability
the image addresses, whether it’s data integration, software, address quality or document management and
storage. All the ads direct readers to visit a companion website at www.pbconnect.com
HSR Business to Business Inc. in Cincinnati helped develop the campaign, which will include placements in
print and online media. An integrated marketing campaign will supplement the advertising, and include events,
webinars, direct mail, public relations and more.
Pitney Bowes Opens New International Mail Services
Facility in the United Kingdom
STAMFORD, Conn., January 21, 2009 – Pitney Bowes Inc. (NYSE:PBI), the world’s leading mailstream
technology company, today announced the opening of a new international mail services facility in the
United Kingdom. The site will offer Pitney Bowes’s comprehensive international mail and package
solutions to help customers enhance the effectiveness of their mailings around the globe.
Located at Waterway Business Park, Swallowfield Way, Hayes, the facility has the daily capacity to process
60,000 pounds of mail, marketing material, publications and parcels. The 34,000 square foot center will
initially employ approximately 55 people.
“Our new facility in the United Kingdom will offer opportunities for mailers to increase the effectiveness of
their mailings while reducing postage costs,” said John Ward, president, Mail Services, Pitney Bowes. “In
addition, the close proximity of our Hayes site to London Heathrow Airport will enable Pitney Bowes to help
expedite customers’ mailings around the world.”
The new facility in Hayes will offer Pitney Bowes’s comprehensive international mail and package solutions
including the company’s Postal Direct service. The service enables organizations to communicate with
current and potential customers, subscribers, members or donors in a manner that is visually and culturally
familiar. Pitney Bowes works directly with local postal authorities so mail will look and feel as if it were
produced in the country of destination. This includes ensuring that the size, addressing, sorting and
preparation of mail pieces comply with the destination country’s postal standards and regulations. Postal
Direct can also provide a local return address for mailers who don’t have one and a response handler to
route transactions or replies as designated.
With expertise in 215 countries, Pitney Bowes is a leading international mail consolidator in the U.S. and U.K.
that can help customers enhance the effectiveness of mailings around the globe. Customers can select from
a choice of cross-border carriers for the distribution of mail, marketing material, publications and small
packages based on service and price. In addition, Pitney Bowes helps customers track visibility to the
movement of international packages, manages the customs process and pays service providers on
behalf of customers. Pitney Bowes’s international network of resources is supported by the most advanced
mailstream technology and processes anywhere.
Pitney Bowes Opens New U.S. Mail Presort and International Mail
Services Facility in Corona, CA
STAMFORD, Conn., January 13, 2009 – Pitney Bowes Inc. (NYSE:PBI), the world’s leading mailstream
technology company, today announced the opening of a new facility in Corona, California that offers both
domestic mail presort and international mail services. The new site expands Pitney Bowes’s mail services
capabilities on the West Coast and will offer customers opportunities to help increase efficiency, optimize
deliverability and reduce postage costs.
Located at 250 Airport Circle, Corona, the facility has the annual capacity to presort more than 750 million
pieces of Standard-Class letter mail. The new facility also offers Pitney Bowes’s comprehensive international
mail and package solutions. The 84,000 square foot center will employ approximately 100 people.
Through its automated presorting services at the site, Pitney Bowes is offering customers convenient, one-stop
presorting of Standard Mail® to help optimize deliverability, reduce postage costs and operational expenses,
and provide greater convenience. In addition, the company’s international mail and package solutions can
help customers enhance the effectiveness of mailings around the globe.
“Pitney Bowes is delighted to join the Corona, California business community and looks forward to working with
organizations on the West Coast to offer greater efficiency and productivity, and help reduce postage costs for
their U.S. and international mailings,” said John Ward, president, Mail Services, Pitney Bowes. “Our new,
state-of-the-art facility will also allow us to expand our mail services capabilities to better serve our growing
customer base in the future.”
As the nation’s leading mail presorter, Pitney Bowes enables customers to receive significant postage
discounts on First-Class™ letters and flats, and Standard Mail®. Pitney Bowes currently handles 14 billion
pieces of mail per year through its 37 facilities across the United States.
With expertise in 215 countries, Pitney Bowes is a leading international mail consolidator in the U.S. and U.K.
that can help customers enhance the effectiveness of mailings around the globe. Customers can select from
a choice of cross-border carriers for the distribution of mail, marketing material, publications and small packages
based on service and price. In addition, Pitney Bowes helps customers track visibility to the movement of
international packages, manages the customs process and pays service providers on behalf of customers.
Pitney Bowes’s international network of resources is supported by the most advanced mailstream technology
and processes anywhere.
Pitney Bowes Innovations Help High Volume Mailers in a Tight Economy
Pitney Bowes Shares Advice As Mailers Sharpen Pencils for the 2009 Budget
STAMFORD, Conn. December 23, 2008 – Pitney Bowes Inc. (NYSE: PBI), the world’s leading mailstream
technology company, offers a broad range of solutions and advice for high volume mailers in today’s tight
economy.
“Everyone is looking for an edge, the extra five percent, that penny-per-piece savings,” said Patrick Brand,
President, Pitney Bowes Document Messaging Technologies. “There is no silver bullet, but there is a silver
lining. During 2008, Pitney Bowes customers have taken steps to redefine what breakthrough performance
really means by creating efficiencies and cost savings that have far exceeded their rising costs.”
Pitney Bowes advises high volume mailers on proven ways to apply innovative solutions to drive business
results in five key areas:
High Performance
Pitney Bowes customers have increased net throughput by up to 28% while drastically reducing their labor and
footprint requirements by replacing two, three or even five pieces of equipment with a single high performance
mail finishing system.
Workflow Efficiency
Production IntelligenceTM software enables Pitney Bowes customers to automate production workflow,
balance workloads, measure operator performance and redirect jobs to more efficient systems--yielding
savings that can be in the millions. More intelligent document output management provides end-to-end
control and closed-loop reconciliation that tracks and verifies each and every mail piece throughout the
document lifecycle.
Waste Avoidance
By moving from pin-fed to pinless roll-fed paper, Pitney Bowes customers have cut paper costs by as much as
16 percent. The object is to avoid waste altogether rather than finding ways to eliminate it post production. In
addition, mail mutilation and outsort rates can be cut significantly with migration to more reliable mail finishing
technologies.
Postage Revisited
Since postage accounts for as much as 70 percent of mail expenses, it’s the best place to look for optimization.
Many high volume mailers with Pitney Bowes solutions have already reduced costs, saving an extra nickel on
flats, meeting new move update standards and achieving five-digit presort discounts on a higher percent of
outgoing mail.
Transpromo
Today, mailers can leverage transactional documents for full color, personalized direct mail campaigns. The
new Pitney Bowes P/I Wizard can easily convert legacy statements into revenue generating Transpromo
communications.
“If you stay with the status quo, you’ll get the same results,” advised Patrick Brand. “In a tight economy,
breakthrough innovations can change the dynamics of your business to deliver the results you really want.”
The flagship innovation from Pitney Bowes this year is the new Mailstream Productivity Series, a new
generation of ultra high-speed production mail systems. This new family of intelligent ultra high speed mail
finishing systems takes virtually non-stop performance to a new level, running up to 26,000 mail pieces per
hour with greater flexibility, and fewer stoppages and outsorts. The systems are driven by the newly designed
mailstream engine featuring interchangeable friction and rotary feeders, high productivity inputs and enhanced
envelope sealing. The Mailstream Productivity Series redefines performance by leveraging an 18% increase in
speed with a 10% increase in reliability into a combined 28% boost in performance.
With speeds of 18,000, 22,000 and 26,000 pieces per hour, the Mailstream Productivity Series offers a
built-in upgrade path. This new engineering design enables companies to leverage their initial investment
by adding speed and expanding capabilities to their system when business needs change.
Madison Advisors Highlights Pitney Bowes In Transpromo Workflow
Solutions Report
STAMFORD, CT, October 27, 2008…Pitney Bowes Inc. (NYSE: PBI) is highlighted as one of the industry’s
significant leaders in the document technology arena in a new report from Madison Advisors called
TransPromo Workflow Solutions: An Emerging Market Defined.
“Pitney Bowes places a critical focus on the value of providing a single view of the customer at the front
end of its Transpromo workflow solution architectural roadmap. Using high-quality data analytics, Pitney
Bowes software derives a single view of a customer and uses that view to drive Transpromo messaging,”
said Steve Watters, principal analyst on the Madison Advisors report. “Customers with entrenched document
composition platforms as well as service bureaus and in-house mailers with multiple document composition
platforms that receive print-ready files for print fulfillment may benefit from the Pitney Bowes solution.”
Transpromo is an emerging trend in the production print and mail industry in which enterprises add value to
their customers’ monthly statements by incorporating highly targeted and relevant promotional messages
directly on their transactional documents. This helps them improve customer relationships and reduce
overall costs by optimizing the use of the mailstream as a customer communication channel.
“We continue to drive innovation in an effort to help our clients make the most of their customer
communications,” said Patrick Brand, President of Pitney Bowes Document Messaging Technologies. “We
are delighted to be recognized by Madison Advisors, a truly independent voice in the mailstream industry.”
According to Watters, “Pitney Bowes’s architecture provides Web-based tools for the customization of
promotional mail and marketing message creation. These tools provide a strong approach to Transpromo
marketing campaign creation.”
The Pitney Bowes integrated Transpromo workflow solution for downstream applications provides an
integrated Production Intelligence™ solution which combines DFWorks®, VIP™/VDE™ and FlexServer®
with the DOC1 Suite and AnySite® software. This integrated solution provides document composition
and ADF capabilities, and a strong front-end component in which data analytics leverage geographic,
behavioral and demographic customer profiling to drive personalized promotional messaging in
transactional documents. More information on Pitney Bowes Transpromo solutions is available at
www.pb.com\transpromo.
New Pitney Bowes Emtex Software’s P/I Wizard Increases Workflow
Productivity
BOCA RATON, FL, October 22, 2008 — Pitney Bowes Emtex Software, a division of Pintey Bowes Inc (NYSE:
PBI) and a leading provider of Production Intelligence® Workflow Solutions for print and mail operations,
announces the release of P/I Wizard software at GraphExpo 2008 in Chicago, Illinois. The P/I Wizard
software has a document-driven and browser-based interface that is designed to simplify job preparation for
a variety of complex applications including digital color and Transpromo. The comprehensive P/I Wizard
delivers a suite of capabilities that simplify print job preparation and increase workflow productivity without
scripting.
“With the P/I Wizard, organizations now have the tools at their fingertips, to enable them to greatly improve
operational productivity and efficiency with one workflow for many processes” said Tim Moylan, President,
Pitney Bowes Emtex Software. “Because the P/I Wizard does not modify underlying processes or the host
application, it provides versatile functionality with a single interface. The P/I Wizard simplifies the migration to
digital color, improves processing integrity, and transforms legacy statements and invoices into powerful
Transpromo documents.”
The new P/I Wizard integrates with the Emtex Production Intelligence suite of solutions for seamless control.
The P/I Wizard helps to ensure applications are properly aligned for data capture and process control. The
scalable Production Intelligence architecture gathers data about every important aspect of print and mail
operations in real-time and makes it available as actionable information.
As operations replace pre-printed offset shells and migrate black-and-white applications to plain-paper color
printing, the P/I Wizard document development capabilities can streamline and accelerate color migration.
Significant savings may result by eliminating expenses for offset printing, version updates, storage, and inventory
waste.
The P/I Wizard can be used as an alternative or in addition to ongoing professional services for developing
new applications. Its automated processes eliminate time-consuming manual scripting. Users can more easily
build Transpromo applications by leveraging planned or remnant white space to dynamically include relevant
images, text, and insert pages in print-ready transaction applications.
In addition, the P/I Wizard lets print-to-mail operations apply barcodes, create piece-level tracking files, and
index print files to aid processing integrity and help to maintain regulatory compliance. Barcode generation
within existing applications enables closed-loop tracking and reconciliation. Intelligent Mail® barcode
generation lets users take advantage of the potential cost benefits and services.
At GraphExpo, a comprehensive end-to-end demonstration of the Production Intelligence® Workflow suite of
solutions including the P/I Wizard will be conducted in the Pitney Bowes Booth 2263.
Pitney Bowes Emtex Software is a business unit of Pitney Bowes Document Messaging Technologies (DMT)
and an industry leader in providing the most comprehensive suite of Production Intelligence mailstream solutions
to link print and mail workflow. Enabling organizations to deliver high integrity customer communications through
an optimized mailstream that includes centralized job and print management, any-to-any transformation, real-time
document re-engineering, automation of data collection and reporting, empowering organizations to schedule,
route, transform, track and analyze production workflow. . Emtex solutions are used at more than 800
productions sites worldwide, across vertical industry.
Pitney Bowes and Brother Announce National Service Agreement
for Color Laser Printers and Multi-Function Devices
STAMFORD, Conn., and BRIDGEWATER, NJ, October 13, 2008 – Pitney Bowes Inc. (NYSE: PBI), the world’s
leading mailstream technology company, and Brother International Corporation, a manufacturer of office and
commercial printing and imaging solutions, announced today a new agreement whereby Pitney Bowes will
provide nationwide on-site maintenance and repair services to Brother in support of its U.S. network of
distributors, resellers and customers.
Under the terms of the agreement, Pitney Bowes will deliver on-site warranty repair and maintenance services
nationwide in support of Brother’s color laser printers and multi-function devices. These flexible printer repair
solutions and service contracts will help Brother’s customers maintain their equipment and minimize costly
downtime.
“Pitney Bowes is honored to be selected by Brother to help provide nationwide on-site maintenance and repair
services for their color laser printers and multi-function devices,” said Joanne Boyd, vice president, business
development, multi-vendor services for Pitney Bowes.
“Our agreement will help deliver greater convenience to Brother’s U.S. customers by offering a single point of
accountability for consistent services, as well as flexible service options.”
“We are delighted to welcome Pitney Bowes as an independent service provider,” said Charles Stadler, vice
president of national service, Brother International Corporation. “Our collaboration will help provide
comprehensive service offerings to our dealers, resellers and customers that can deliver optimum
convenience and efficiency.”
Pitney Bowes is a leading provider of services for printers, copiers, multi-function devices, scanners, shredders,
PCs and workstations, mailstream solutions and kiosk devices. Consisting of 1,200 A+ certified specialists,
Pitney Bowes’ Multi-Vendor Services offers a full range of product life cycle services including on-site
maintenance services, installations, managed asset deployment and professional service.
Pitney Bowes to Host 2008 Business Solutions Forum at Company World Headquarters
STAMFORD, Conn., September 18, 2008 – Pitney Bowes Inc. (NYSE: PBI), the world’s leading mailstream
technology company, will host its annual 2008 Business Solutions Forum on September 23rd at its world
headquarters in Stamford, Connecticut. The Forum will offer an opportunity for customers to gain insight on
new ways to manage their mailstream and transportation more efficiently, reduce mail and shipping costs,
and manage growth in challenging times.
The Forum’s transportation management seminars will provide insight on the latest technologies that can help
customers manage rising shipping costs and improve customer service with enhanced tracking capabilities
and warehouse management solutions. In addition, the Forum’s mailstream management seminars will show
mailing customers how they can help grow their business with intelligent marketing, reduce mailing costs,
leverage recent USPS® changes such as Intelligent Mail® barcode and Move Update, and create
environmentally responsible mail that reduces waste.
The event will feature keynote speaker Thomas R. Keene, editor-at-large for Bloomberg Magazine, economist
and popular radio show host. Additional guest speakers will include: Jonathan Shaver, founder and president,
IntraVex Logistics Information Services; James A. Parker, chief technology officer, Supplier Systems
Corporation; and Tim Sailor, DLP president and founder, Navigo Consulting Group. Pitney Bowes executives
will also participate in informative sessions throughout the forum.
Attendees will also have an opportunity to learn more about Pitney Bowes by viewing solutions, services and
technologies that will be on display that can help improve target prospects and customers, reduce mail and
shipping costs, improve accountability and help grow the bottom line.
For additional information on the event, please visit https://www.pbforum2008.com/.
Pitney Bowes Launches New Mailstream Productivity Series
Ultra High-Speed Production Mail Systems Deliver
Virtually Non-stop Performance at up to 26,000 Mail Pieces Per Hour
STAMFORD, Conn. September 9, 2008 – Pitney Bowes Inc. (NYSE: PBI), the world’s leading mailstream
technology firm, today announced the introduction of the new Mailstream Productivity Series, a new
generation of ultra high-speed production mail systems.
This new family of intelligent ultra high speed mail finishing systems takes virtually non-stop performance to a
new level, running up to 26,000 mail pieces per hour with greater flexibility, and fewer stoppages and outsorts.
The systems are driven by the newly designed mailstream engine featuring interchangeable friction and rotary
feeders, high productivity inputs and enhanced envelope sealing. The Mailstream Productivity Series
redefines performance by leveraging an 18% increase in speed with a 10% increase in reliability into a
combined 28% boost in performance.
In 2000, Pitney Bowes launched the Pitney Bowes Advanced Productivity Series (APS) system which quickly
became the industry standard for high speed, high integrity inserting systems. The Mailstream Productivity
Series goes beyond the APS to create a new standard in ultra high speed production mailing systems.
Beta tests of the new Mailstream Productivity Series have demonstrated up to a 28% increase in
throughput. In addition, the ability to use both friction and rotary feeders enables customers to run an
even wider range of applications without compromising on speed. The Mailstream Productivity Series is
fully compatible with the Pitney Bowes industry-leading high productivity inputs, which can process up to
72,000 pages per hour, enabling processing of higher page count applications at unprecedented throughput.
Patrick Brand, President, Pitney Bowes Document Messaging Technologies, said, “Our customers are being
asked to reduce costs in rapidly changing market conditions. Real costs including labor, paper, fuel and
postage are increasing, while operational budgets are remaining flat or declining. The requirement to produce
more mail and reduce the cost of mailing requires the use of new technologies and new processes. The
Mailstream Productivity Series delivers a new level of speed, flexibility and non-stop performance that can
enable high volume mailers to run more mail on fewer systems with significantly less labor.”
Unlike other high-speed systems, the Mailstream Productivity Series offers a built-in upgrade path that allows
mailers to increase speed and capabilities over time. Pitney Bowes offers three distinct models that all share
a common platform and operating system.
With speeds of 18,000, 22,000 and 26,000 pieces per hour, the Mailstream Productivity Series offers a built-in
upgrade path. This new engineering design enables companies to leverage their initial investment by adding
speed and expanding capabilities to their system when business needs change.
“We’re making it easy for mailers to select the system that’s right for today’s business conditions, with the
confidence that they can quickly adapt to new demands,” Brand added. “This helps safeguard their initial
capital investment, and having a family of solutions makes it easier for our customers to standardize and
streamline multi-shop operations.”
The Mailstream Productivity Series is the latest innovation in a complete line of Pitney Bowes mail finishing
systems. Breakthroughs in paper and envelope handling allow mailers to run a broader range of formats,
paper weights and materials at higher speeds—with fewer work stoppages, fewer reworks and fewer reprints.
Production IntelligenceTM software provides for end-to-end control and a closed-loop reconciliation that
tracks and verifies each and every mail piece throughout the document lifecycle.
Pitney Bowes customers can preview the next generation of high-speed mail inserting systems at a
customers-only Open House on September 9 – 10 at the Pitney Bowes facility in Danbury, CT. The Mailstream
Productivity Series will also be featured at this year’s GraphExpo event, October 26-29 in Chicago, IL.
Pitney Bowes Hosts Record-Breaking Number of Attendees at 2008
Open House, Themed Production Intelligence… Live!
September 9, 10, 2008 at the Document Messaging Technology Center in Danbury, CT
DANBURY, CT, September 3, 2008…Pitney Bowes Inc. (NYSE: PBI) is hosting its annual Open House for
production mailers, third-party mailers and printers on September 9 and 10, 2008 at the Danbury Document
Messaging Technology Center. Approximately 300 Pitney Bowes clients and prospects will be the first to
see five breakthrough solutions for production mail including:
-New ultra high-speed mail finishing systems
-High-productivity two-in-one feeder folder inputs
-Versatile sorting solutions for mixed mail, parcels and flats
-All-new Production Intelligence™ Suite linking print and mail for greater integrity
-Environmentally friendly, sustainable, carbon-conscious mail
Attendees at the 2008 Open House will see the unveiling of new solutions, attend informative sessions and
participate in interactive workshops that offer new strategies designed to help high-volume mailers increase
operational efficiency, strengthen customer loyalty and develop new and profitable business opportunities.
The two-day event features keynote speaker Barbara Pellow, Director at InfoTrends, a digital print and
publishing pioneer and marketing expert who will discuss the latest TransPromo innovations and
communications successes. Also, special guest speaker Joseph Truncale, President and Chief Executive
Officer of NAPL, the premier trade association for excellence in graphic communications management, will
share his insights on mail services -- the logical next step for printers.
“Pitney Bowes is committed to creating leading-edge solutions that enable our customers to be more
successful. In this challenging economy, our first priority is to help customers drive productivity through new
and innovative technologies and processes,” said Patrick Brand, President, Pitney Bowes Document
Messaging Technologies. “We are excited about showcasing new solutions that can provide opportunities
for a clear path to increased growth and profitability for mailers and printers.”
To learn more about this industry event, visit www.pb.com/openhouse. Production Intelligence…Live has
the hardware, software and service solutions that will drive your successful print and mail business. In
addition, with 300 attendees, this event is a valuable opportunity for peer networking.
Pitney Bowes Experts Share Ideas and Innovations at the
InfoTrends 2008 TransPromo Summit
Event is August 13-14, 2008 at the Hilton New York, New York
STAMFORD, CT, August 6, 2008 - Over 300 business leaders will be on hand to learn from Pitney Bowes Inc.
(NYSE: PBI) experts at the InfoTrends 2008 TransPromo Summit being held at the Hilton New York Hotel in
New York City, August 13-14, 2008. Pitney Bowes is a platinum sponsor of the two-day event and plans to
present four TransPromo technology sessions, including the keynote session Software - A Critical Enabler for
TransPromo.
The TransPromo Summit will educate attendees on the strategies, techniques and tools for fusing the
traditional transaction document with marketing messages to enhance customer communications, improve
customer retention, and increase revenue.
"TransPromo is a powerful tool when marketing is effectively connected to high-volume print and mail
operations," said Patrick Brand, President, Pitney Bowes Document Messaging Technologies. "With
production intelligent technologies, marketing and operations managers are creating new revenue
opportunities with personalization and relevant marketing messages on statements."
Look for these sessions featuring Pitney Bowes experts at the event:
Wednesday, August 13, 2008
Session 2: Innovative Software Tools
Speaker: Bernie Gracy, Vice President Strategy and Business
Development, Pitney Bowes, Arthur Berrill, Vice President, Advanced
Concepts and Technology, Pitney Bowes
10:15-11:00AM
Keynote Panel: Software - A Critical Enabler for TransPromo
Panelist: Bernie Gracy, Vice President, Strategy and Business
Development, Pitney Bowes
1:00PM-2:05PM
Session 8: Advances in Finishing & Mailing Equipment
Speaker: Kevin Kline, Director, Automated Document Factory Pitney Bowes
3:15-4:00PM
Thursday August 14, 2008
Session 13: White Space Marketing...Generating Revenue with Statements
Speaker: Mike May, Director, New Ventures, Pitney Bowes
9:15 - 10:00AM
Pitney Bowes will also demonstrate solutions to help businesses add
relevant, personalized marketing messages to their statements including
powerful Document Composition and Content Management Solutions,
Production Intelligence Solutions and Location Intelligence Solutions.
For more information and to register for the 2008 Transpromo Summit,
visit www.transpromosummit.com.
Pitney Bowes and Omni Data Systems Collaborate on Nationwide
Multi-Vendor Services for Travel Industry
STAMFORD, Conn., and HOUSTON, Texas, July 22, 2008 – Pitney Bowes Inc. (NYSE: PBI), the world’s
leading mailstream technology company, and Omni Data Systems, a value-added service provider and a
re-manufacturer of printers and other hardware peripherals for the travel industry, announced today a new
agreement whereby Pitney Bowes will provide nationwide, on-site maintenance services to Omni Data Systems
and its travel agency customers.
Under the terms of the agreement, Pitney Bowes will act as an independent service provider, offering national
on-site repair and maintenance services for Omni Data Systems and its travel agency customers. The
collaboration helps Omni Data Systems offer nationwide repair and maintenance services to its customers for
their ticket and itinerary printers, and expands Pitney Bowes Multi-Vendor Services business into the travel
industry.
“Omni Data Systems offers a unique value proposition to the travel industry as both a value-added service
provider and re-manufacturer of travel-related equipment,” said Joanne Boyd, Vice President, Business
Development, Multi-Vendor Services for Pitney Bowes. “We look forward to working together to help
expand their service options and provide nationwide support to their customers.”
“Collaborating with Pitney Bowes will help Omni Data Systems offer a single point-of-accountability for
consistent services and support, and coverage spanning every zip code nationwide,” said Gary Suttles,
President of Omni Data Systems. “This will help provide our travel agency customers with greater
convenience and efficiency for servicing their equipment so they can focus on their core business.”
Pitney Bowes is a leading provider of services for printers, copiers, multi-function devices, scanners,
shredders, PCs and workstations, mailstream solutions and kiosk devices. Consisting of 1,200 A+
certified specialists, Pitney Bowes’ Multi-Vendor Services offers a full range of product life cycle services
including on-site maintenance services, installations, asset deployment and professional service.
Pitney Bowes MapInfo Unveils GroundView Demographics to Support
More Confident Business Decisions
Pitney Bowes MapInfo Integrates Household Geodemographics with The Gadberry Group’s MicroBuild® Data,
Providing Timely, Reliable Market Analytics
TROY, N.Y., July 16, 2008 - Pitney Bowes MapInfo, the leading global provider of location intelligence, today
introduced GroundView™ data, a joint demographic data offering with The Gadberry Group, a provider of
location-based services and information data products. GroundView delivers the most recent household
and population counts available for the U.S., providing organizations in a range of industries including retail,
restaurant, financial services, insurance and media with current, consistent data to support critical business
decision making.
"Whether you're a quick service restaurant chain or big box retailer, making successful business decisions
requires having a clear understanding of your target customers, where and how they live and what their
needs and desires are," says Dr. Wayne Lee, chair in finance and executive director, University of Arkansas,
Walton College of Business. "Having access to comprehensive, frequently updated household-specific
demographic data is crucial to staying ahead in today's competitive environment."
GroundView integrates Pitney Bowes MapInfo’s next generation demographics with Gadberry’s patent-pending
MicroBuild® household geodemographic data, bringing a new level of reliability and timeliness to market
analysis and decision making. In the past, organizations relied on estimates and projections based on U.S.
Census Bureau data—which is only updated every ten years. GroundView’s quarterly updates provide
companies with the most recent U.S. household and population counts available enabling them to make
more confident decisions regarding site selection, marketing, distribution, product development and other
key business areas.
“Current economic trends are introducing substantial challenges for businesses, especially around rapidly
changing markets,” said Mike Hickey, president, Pitney Bowes Software. “By providing access to more
accurate household and population data, GroundView helps companies be more location intelligent and
gain a better understanding of a specific geography’s potential, enabling them to answer valuable questions,
such as where to open a new store, what products to stock on their shelves or whether or not to consolidate
current stores based on declining population.”
For further information on this offering, please visit www.mapinfo.com/groundview.
New Research Helps Pinpoint Mail’s True Environmental Impact
In a marketplace increasingly focused on environmental impact, the mailing industry is developing innovative
new ways of doing business while lessening its environmental footprint. As the mailing industry adapts to
environmentally friendly practices, its ability to pinpoint high carbon-emitting areas in the life-cycle of mail will
help advance its environmental stewardship and sustainability goals. An assessment of the environmental
impact of mail is an important first step in identifying those areas.
In a newly-published White Paper, mailstream technology leader Pitney Bowes Inc. (NYSE:PBI) offers a first
attempt to quantify and address the environmental impact of mail. Titled “The Environmental Impact of Mail:
A Baseline,” the new White Paper is available on the Pitney Bowes website at www.pb.com/mailimpact.
“Pitney Bowes, and the overall mailing industry, measures its business success on a financial, social
and environmental scale to ensure sustainability,” said Paul Robbertz, vice president of environmental health
and safety at Pitney Bowes. “This new research will be instrumental in helping companies and the overall
mailing industry understand mail’s true environmental impact.”
Key findings on mail’s environmental impact include the following:
Mail is a small component of most consumers’ carbon footprint. Running a single refrigerator for a year, for
example, is roughly equivalent to the creation and delivery of 5,000 letters.
Mail is made from an increasingly renewable resource: trees. Sustainable forests and their related products
are increasing in developed countries, despite growth in population and economic activity.
The mailing industry has adopted many initiatives to reduce mail’s carbon footprint, but must foster stronger
partnerships and establish robust sets of data to further understand and expand the environmental
sustainability of mail.
“Although mail’s environmental impact is low in comparison with other everyday human activities, Pitney
Bowes is committed to supporting the mailing industry in moving to even more sustainable practices,” said
Robbertz. “We believe that this new research will be the foundation of future studies, initiatives and
collaboration that lessen the carbon footprint of the mailing industry.”
Pitney Bowes and NewWave Technologies Announce National
Multi-Vendor Services Agreement
STAMFORD, Conn., and Frederick, MD, June 23, 2008 – Pitney Bowes Inc. (NYSE: PBI), the world’s leading
mailstream technology company, and NewWave Technologies, Inc., a leading distributor of document imaging
products and services, today announced a new agreement whereby Pitney Bowes will provide nationwide,
on-site maintenance services and support to NewWave Technologies and its U.S. reseller network.
Under the terms of the agreement, Pitney Bowes will act as an independent service provider, offering national
on-site repair, installation and maintenance services for multi-function devices and printers offered by
NewWave Technologies. This will enable NewWave Technologies to provide a single source of service to
their U.S. resellers to help them achieve the highest level of customer satisfaction with their end users.
“Pitney Bowes is honored to be collaborating with NewWave Technologies to help provide its U.S. reseller
network with a single point of accountability for consistent services and support for the deployment and
maintenance of their equipment,” said Joanne Boyd, Vice President, Business Development, Multi-Vendor
Services for Pitney Bowes. “We look forward to working together to offer ongoing service support and a
variety of service options to meet the needs of resellers and their customers.”
“Service plays a critical role in creating long-standing customer relationships built on trust, value and loyalty,”
said Lenny Martin, Managing Partner of NewWave Technologies, Inc. “Our collaboration with Pitney Bowes
will offer nationwide service coverage and a wide range of service choices to our reseller network. This will
enable our resellers to pick and choose the services that are right for them and help increase efficiency in
servicing their customers.”
Pitney Bowes is a leading provider of services for printers, copiers, multi-function devices, scanners, shredders,
PCs and workstations, mailstream solutions and kiosk devices. Consisting of 1,200 A+ certified specialists,
Pitney Bowes’ Multi-Vendor Services offers a full range of product life cycle services including on-site
maintenance services, installations, asset deployment and professional service.
New International Mail Services from Pitney Bowes Help U.S. Mailers
Reach Customers Efficiently and Cost-Effectively
Stamford, Conn., June 12, 2008 – Pitney Bowes Inc. (NYSE: PBI), the world’s leading mailstream technology
company, announced today the introduction of two, new international mail services in response to increased
demand for package solutions and customized one-to-one marketing. Pitney Bowes’ Small Package Mail
Service is an exciting, new duty delivery paid solution for small packages that allows mailers to determine and
collect duties and taxes due in the country of destination in advance. Pitney Bowes’ new Postal Direct service
allows mailers to give communications a local market look and feel for their destination country to help increase
openability and response rates.
“The surge in global Internet shopping is driving increased interest for small package services. In addition, the
growth in targeted marketing has created new opportunities for mailers to reach international customers,” said
John Ward, President, Mail Services, Pitney Bowes Inc. “Pitney Bowes’ new Small Package Service opens a
world of opportunity for new mailers to ship cross-border goods in the e-commerce environment. Mailers can
also benefit from a local look and feel through Postal Direct. This new solution offers customers the opportunity
to send mail that looks like it was produced and mailed locally, increasing the likelihood that their mailings are
opened and read.”
Pitney Bowes’ Small Package Mail Service is a new dutiable solution that provides mailers with the option to
calculate costs for international shipping during the transaction or bundle them into the total price. Pitney
Bowes will then manifest packages, clear them into the country of destination, and pay duties and taxes on
behalf of mailers. This can help prevent unexpected, extra charges at the time of delivery. For non-dutiable
items with a low declared value, such as printed material or media, Pitney Bowes can help mailers identify what
items qualify and what documentation needs to expedite customs clearance.
Delivery options for dutiable and non-dutiable small packages include:
-Expedited Service – Offers full track and trace capabilities up to 27 European countries and Canada.
Worldwide transit times to major cities and suburbs range from five to eight business days.
-Priority Service – Utilizes first class mail services of postal administrations and agencies around the world to
efficiently and consistently deliver small packages. Mailers can opt to track when packages arrive and leave
processing facilities. Worldwide transit times to major cities and suburbs average seven to 14 business days.
-Standard Service – The most cost-effective delivery option offers a balance of reliability and economy.
Worldwide transit times to major cities and suburbs average seven to 14 business days.
Pitney Bowes’ Postal Direct service enables organizations to communicate with current and potential
customers, subscribers, members or donors in a manner that is visually and culturally familiar. Pitney Bowes
works directly with local postal authorities so mail will look and feel as if it were produced in the country of
destination. This includes ensuring that the size, addressing, sorting and preparation of mail pieces comply
with the destination country’s postal standards and regulations. Postal Direct can also provide a local return
address for mailers who don’t have one and a response handler to route transactions or replies as designated.
Postal Direct delivery options include local priority service, which is typically next-day delivery after arrival in the
destination country, or local standard and economy delivery services to get mail to recipients more economically.
The Postal Direct service is currently available to the following countries: Australia, Canada, France, Germany,
Italy, South Africa, Spain, the Netherlands and United Kingdom.
New MIS Solutions from Pitney Bowes' Emtex Software Transforms Data
into Knowledge for Effective Business Planning
Rich set of application technologies to accelerate production management and simplify job preparation
KINGS LANGLEY, UK, 6 May 2008 — Pitney Bowes Emtex Software, the leading provider of Output
Management (OM) and Automated Document Factory (ADF) Management Solutions, expands its Production
Intelligence™ architecture with Management Information System (MIS) Solutions for the transactional workflow
environment. The first of many innovative featured-rich capabilities under the MIS Solutions offering as part of
the new Production Intelligence architecture for the print-to-mail environment will be introduced inside the Pitney
Bowes stand (Hall 4, Stand C23, Software Pavilion) at drupa 2008 - the world’s leading exhibition for the print
media industry on May 29 - June 11, 2008 in Dusseldorf, Germany,.
The new solutions under the MIS Solutions umbrella include the P/I Wizard, P/I Scheduler and P/I Job Profiler.
Together, these new products set the stage for new levels of enterprise intelligence not previously possible for
the high-volume transactional market. Print and mail operations will be better able to address their daily
business challenges; from optimizing workflow management processes to simplifying job preparation, easing the
migration from monochrome to color applications, support for TransPromo migration, accelerated process
automation, intelligent tracking, production forecasting, planning and scheduling, to production analysis and
reporting.
The P/I Wizard, an intuitive document-driven browser-based interface simplifies job preparation for color,
TransPromo and other applications. Document development capabilities will help accelerate color migration, as
operations replace pre-printed offset shells and migrate black-and-white applications to plain-paper color
printing. Users can apply barcodes, create piece-level tracking files, and index print files for processing integrity
and regulatory compliance. Organizations achieve quality control with intelligent finishing and automated reprint
processing. Users can easily create trans-promotional applications by taking advantage of pre-planned or
remnant white space for targeted messaging. Legacy applications can be transformed into trans-promotional
documents without any change to composition processes.
With P/I Scheduler, users can more accurately forecast, plan and schedule work using comprehensive job
profiles and historical performance data. Production intelligence automatically updates as jobs progress from start
to finish. Real-time analysis of performance indicators improves the speed, agility, responsiveness and
effectiveness to help operations running at peak efficiency. Simplified workflow and process modeling help
stakeholders apply “what-if” scenarios to help plan workflows to improve profitability and use assets and
resources more effectively.
Businesses can now gain critical insight into job characteristics, print operation performance and efficiency with
the P/I Job Profiler; providing in-depth, drilled down metrics for print job accounting at the image and/or sheet
level, enabling companies to unlock the value of production data to achieve better process management.
“Our portfolio of Production Intelligence offerings with MIS Solutions, Output Management and ADF
Management Solutions represent the most comprehensive architecture available to help customers optimize
efficiency and integrity across the entire print and mail production environment,” said Peter D’Amato, Vice
President of Global Marketing and Product Management. “With our MIS Solutions, businesses can leverage
production intelligence to quickly make critical business decisions. In addition, with information at their fingertips,
customers can act with more agility to innovate, drive productivity, optimize workflow processes, establish
metrics for business planning, strengthen value-added services and cultivate stronger client relationships.”
The rich set of MIS Solutions offering will be available in the third quarter of this year.
Pitney Bowes Management Services Offers Total Mailstream
Management Services
for Diverse Business Needs
STAMFORD, Conn., March 26, 2008 - Pitney Bowes Management Services, Inc. (PBMS), a wholly owned
subsidiary of Pitney Bowes Inc. (NYSE:PBI) has enhanced its solutions portfolio by providing a comprehensive
set of bundled solutions and consulting services that meet the mail, print and document management needs of
businesses today.
The mailstream management services offered by PBMS span all areas of an organization's mailstream, from mail
and print management, inbound document processing and records and information management, to litigation
support and electronic discovery services. PBMS serves the needs of the Fortune 1000, American Legal 200,
and state and federal government agencies.
"PBMS offers customers extensive expertise and experience in mail, print and document management. For the
commercial and government marketplace, these offerings are designed to help customers control costs,
optimize their business processes, and grow. For the specialized needs of the legal market, including law firms
and corporate legal departments, our offerings include more efficient and effective electronic discovery,
document management and litigation support services to help with litigation readiness, compliance and the
management of new electronic volumes of data," stated Greg Van den Heuvel, president, Sales, Marketing
& Solutions, PBMS.
PBMS' mailstream management solutions and services include:
** Pitney Bowes MailWorks(tm) Solution-- a bundling of leading-edge technology and Six Sigma processes into
one comprehensive offering that connects an organization's inbound and outbound mail flows with core
business processes. Through Postage & Carrier Management, Mail Center Management and Business
Continuity and Risk Management, this offering helps improve customer communication, lower costs and minimize
the risk associated with the flow of mail, documents and packages into, within and out of businesses and
government agencies. Pitney Bowes Mailstream Consulting Services, a component of Pitney Bowes
MailWorks(tm) Solution, is a service offering designed to help customers manage rising postal rates.
** Pitney Bowes PrintWorks(tm) Solution -- a bundled solution that enables businesses to better manage their
mailstream and the amount they spend on documents and print, control related costs such as supplies,
equipment and service, and optimize print and document processes. Through Print & Asset Management,
Centralized Reprographics Services Management, and Best Site Services, this offering gives organizations
visibility over their print and document spend and centralized control of the individual processes required to
manage people, assets, production and fulfillment.
** Critical Communications Solutions (CCS) - an integrated print and distribution solution for complex,
business-critical communications that require a high degree of coordination, customization, accuracy and
control. CCS integrates and manages high-value and critical communications to ensure they reach the right
audience with the right message at the right time. It helps ensure conformity with regulatory requirements,
assists with customer on-boarding and can help improve retention response rates. Collateral Management,
another component of CCS, helps elevate the effectiveness of customer response and fulfillment while
lowering costs. It also helps ensure a consistent brand expression for companies that expand operations
across product categories, offices and languages.
** Document Processing Solutions (DPS) - a solution that provides faster, compliant and less expensive
document processing through Inbound Document Processing, Records and Information Management, and
Best Site options. DPS helps optimize existing document processes, manages every step of the document
handling operation, and has reporting tools to monitor processing activity against pre-set service level
agreements. Pitney Bowes Records & Information Management Consulting Service, part of the DPS offering,
is a service to help organizations address concerns about records systems controls, risk mitigation, storage
management and cost reduction.
** Litigation and Document Services (LDS) - a comprehensive solution for managing physical and electronic
documents. LDS provides document processing solutions tailored to the specialized litigation support and
electronic discovery needs of the legal market.
Pitney Bowes Management Services Launches Records and Information
Management Consulting Service
STAMFORD, Conn., March 5, 2008 – Pitney Bowes Management Services, Inc. (PBMS), a wholly owned
subsidiary of Pitney Bowes Inc. (NYSE:PBI) today officially launched its Records and Information Management
(RIM) Consulting Service to help organizations address concerns about records systems controls, risk mitigation,
storage management and cost reduction.
Robert Mattis, vice president, Business Development, PBMS, noted that there are several key factors that are
driving increased attention to records and information management in businesses today.
“A growing number of customers are facing numerous challenges in developing, implementing and maintaining
efficient and effective records management strategies. This is due to recent amendments to the Federal Rules
of Civil Procedure, an accelerating transition from paper to electronic records processing, auditing to track
compliance with regulatory requirements, and the need for strategic planning and direction,” Mattis stated. “Also,
corporations are more dynamic now than 10 years ago, with facility relocations and resizings. Mergers,
acquisitions and divestitures are also having a significant impact on how companies effectively retain and manage
records.”
“Through PBMS’ RIM Consulting Service, we can provide an effectively designed program to help businesses
enhance responsiveness, increase customer satisfaction, ensure compliance with industry regulations,
demonstrate due diligence and improve overall access to information. PBMS’ RIM Consulting Service provides
an in-depth analysis that expands our Document Processing Solutions offering,” he added.
PBMS’ RIM Consulting Service is comprised of five key offerings:
· Records Program Assessments – RIM consultants identify needed components to help ensure an effectively
designed program from active/inactive records and retention policies, to recovery plans.
· Technology Reviews and Recommendations -- PBMS consultants’ analysis help companies identify
methods to manage documents through all phases of their life cycle, to increase efficiency, minimize costs and
reduce risk, through introduction of automated records management systems, and records media review and
selection.
· Risk Assessments – With enactment of legislation and creation of new laws that affect corporate entities,
there is an increased need to demonstrate due diligence and ensure the accuracy and security of the information
held in records. Risk assessments consist of operational reviews of risk and compliance to verify procedures are
in place and effectively functioning to maintain corporate operations and reduce or prevent any potential loss.
· Facilities Recommendations – The logistics of where and how clients store their records assets has a
significant impact on the costs associated with records management. Recommendations encompass facility
assessments and design, centralized/decentralized file organizational plan developments, on-site/off-site selection
and relocation planning.
· Records Project Work – Addresses concerns associated with downsizing facilities or personnel, mergers and
acquisitions, or other budgetary changes that require external resources beyond the scope of internal capabilities.
PBMS Consulting Services help customers combine and/or consolidate information while reducing costs,
minimizing business disruptions and ensuring regulatory compliance through inventory, purging, converting or
consolidation of records collections.
Pitney Bowes Management Services provides on-site and off-site outsourced mail, print and document
management solutions to the Fortune 1000, American Legal 200 and Federal Government agencies. Pitney
Bowes Inc. is a mailstream technology company that helps organizations manage the flow of information, mail,
documents and packages. Our 35,000 employees deliver technology, service and innovation to more than two
million customers worldwide. The company was founded in 1920 and annual revenues now total $6.1 billion.
Pitney Bowes to Highlight Mailstream Solutions at AIIM/On Demand
STAMFORD, CT, February 20, 2008 -- Pitney Bowes Inc., (NYSE: PBI) will feature the latest mailstream
technology solutions at the AIIM/On Demand Conference and Exposition, March 3 – 5, 2008, at the Convention
and Exhibition Center in Boston, Massachusetts. Printers, mailers and marketers will learn about the products
and services that transform customer communications into business growth opportunities.
At booth 1052, experts will be on hand to share best practices and advice about the USPS® Intelligent Mail®
barcode, transpromo and postal rate and postage management. Pitney Bowes will showcase its document
processing and records and information management solutions.
In addition, prospects and clients will learn how end-to-end Customer Communication Management (CCM)
hardware and software solutions are designed to accelerate intelligent communications throughout the enterprise.
Enterprise content management (OpenEDMS) and e-Messaging solutions enable businesses to engage in
one-to-one interactions with customers while centrally managing all customer information in a closed-loop
communication process.
Pitney Bowes clients and prospects will learn about Production Intelligence™ solutions that link print and mail
workflow. Color and transpromo features will be highlighted in demonstrations on how to personalize documents
with one-to-one marketing messages, variable envelope messaging, and monochrome and color printing.
For mid-sized mailers, the DI950 Integrated Document Printing Solution provides outstanding levels of security
and process integrity. With integrated printing, the DI950 can help optimize the mailstream by creating, formatting,
printing, inserting and metering in one solution. Pitney Bowes will also feature the DI950 Universal Feeder, with
flexible scanning and the ability to feed booklets and inserts up to 4mm (0.16 inches) thick. The solution
incorporates an enhanced Pitney Bowes DI950 inserter, a new universal feeder, an optional high-capacity loader
and advanced scanning.
For mailers of all sizes, the AddressRight® shuttle-head and fixed-head technology-based printers offer black-
and-white and color printing. The printers allow customers to print addresses, graphics, barcodes and
personalized messaging almost anywhere on the envelope. AddressRight printers can handle a wide variety of
mailing materials including envelopes, postcards, booklets, folded newsletters, flats and catalogs. Used in
tandem with Pitney Bowes’ SmartMailer™ 7 or AddressRight® Pro mail management solutions, businesses target
customers with powerful, easy-to-use software that also cleanses and updates existing lists.
Pitney Bowes will also be highlighting its Multi-Vendor Services initiatives at Booth 1052. With 1,300 A+ certified
specialists, Pitney Bowes’ Multi-Vendor Services offers a full range of product lifecycle services including on-site
maintenance services, installations, asset deployment and professional service for printers, copiers, multi-function
devices, scanners, shredders, PCs and workstations, mailstream solutions and kiosk devices.
On Tuesday, March 4, 2008 at 1:40 pm, Peter D’Amato, Director of Emtex ADF Product Management for Pitney
Bowes will discuss Security-enabled Printing.
On Wednesday, March 5, 2008 at 2:30 pm, Pitney Bowes teams with a major international insurance company
for Records Management and the Mailstream: a Partnership for Success. The session will highlight the drivers
impacting records management strategies and efficient and effective records management processes.
On Thursday, March 6, 2008 at 10:10 am Kevin Marks, Vice President, Tactical Marketing at Pitney Bowes
will speak on a panel on Finishing Developments in Mailing Applications.
Pitney Bowes Calls High Volume Mailers to the Eighth Annual Customer
Conference
STAMFORD, CT, February 13, 2007 -- Pitney Bowes Inc., (NYSE: PBI), the mailstream technology firm, is
calling all high volume mailers to the Eighth Annual Customer Conference at the prestigious PGA National
Resort and Spa in Palm Beach Gardens, Florida on March 10 – 13, 2008. Attendees will see how the connected
mailstream can turn the USPS® Intelligent Mail® mandate into a business-enhancing opportunity. To register
for this conference, please visit www.pbdmt.com/2008conference.
In addition to the Intelligent Mail® insights, attendees will hear about ways to bring customers, marketing and
operations together to drive operational efficiencies, gain customer insights and improve bottom line results.
Sessions will help mailers gain knowledge on the USPS® Intelligent Mail® barcode (IMB) initiative, learn how
personalized meaningful communications are blurring the lines between transaction and promotional mail, and
discover the environmental impact of mail and what mailers can do about it.
For the most comprehensive insight on Intelligent Mail® Pitney Bowes is honored to present USPS Deputy
Postmaster General and Chief Operating officer Patrick R. Donahoe as a keynote speaker. As the second-
highest ranking postal executive, Donahoe is a member of the Postal Service Board of Governors and oversees
the day-to-day activities of the entire postal network, including its 690,000 employees and 38,000 facilities.
For a fascinating overview of our environment, Pitney Bowes is delighted to present the world-renown Philippe
Cousteau, Jr., Co-Founder and CEO of EarthEcho International and Co-Founder of Azure Worldwide. He is the
twenty-eight-year-old grandson of Captain Jacques-Yves Cousteau. As a member of the legendary family,
Philippe is continuing the work of his father and grandfather to empower people to use the resources that can
restore and protect the ecosystems that sustain life on Earth. His efforts to educate the public span television,
film, radio, magazines, lectures and his non-profit organization, EarthEcho International.
To register for the Pitney Bowes Eighth Annual Customer Conference, please call 203-737-2614 or visit
www.pbdmt.com/2008conference.
Pitney Bowes Launches Litigation and Document Services Offering
Stamford, CT, January 17, 2008 -- The legal solutions division of Pitney Bowes Management Services (PBMS),
a wholly-owned subsidiary of Pitney Bowes Inc. (NYSE: PBI), has combined its state-of-the-art technology,
litigation support, document processing, and records management solutions into one comprehensive offering:
Pitney Bowes Litigation and Document Services.
Dave Hutchinson, president, Pitney Bowes Legal Solutions (PBLS) noted that there are two key trends impacting
electronic discovery. "First, as corporations transform more of their documents from physical to digital, this will
generate growth in eDiscovery. Also, the Federal Rules of Civil Procedure will have a profound impact on
eDiscovery in both the short and long term. As an industry leader with hundreds of patented products,
industry experts on staff, and extensive project management expertise, our Litigation and Document Services
offering will help our customers better adapt to and thrive in the new eDiscovery landscape."
Pitney Bowes Litigation and Document Services provides law firms, corporate legal departments, and
government legal with an extensive set of tools to help manage the complex and often tedious processes
involved in litigation support and eDiscovery. These services encompass:
· Centralized processing, including document and data capture, scanning, and distribution through PBMS’s
network of regional and national processing centers
· Certified Six Sigma quality consulting
· On-site, off-site, and off-shore document processing capabilities
· Records software
· Third-party off-site document storage
PBLS has a proven record of success with law firms and corporate legal departments alike. When the Intellectual
Property office of a large Midwest corporation needed to convert more than 9 million pages (3.6 million records)
to TIFF format for upcoming litigation, PBLS performed electronic discovery for the year long project. PBLS
continues to provide litigation support services for the corporation, which now has a virtual file for instantaneous
retrieval of discovery documents needed during the course of litigation.
The full suite of PBLS litigation support solutions was employed in a multi-million dollar construction litigation
case in which high volumes of both paper and electronic information needed to be processed and reviewed
under intense deadlines. PBLS achieved an 80 percent reduction of the original data collection, resulting in a
manageable data set and effective and timely review by the litigation team. The client then won a significant
court settlement, attributing much of their success to PBLS support.
Pitney Bowes Launches Critical Communications Solutions for
Complex, High Value Communications Needs
Stamford, CT.- Pitney Bowes Management Services, Inc. (PBMS), a wholly-owned subsidiary of Pitney Bowes
Inc. (NYSE: PBI), has formally launched Critical Communications Solutions (CCS), an integrated print and
distribution solution for business critical communications that require a high degree of coordination, customization,
accuracy and control.
Pitney Bowes CCS has two components: high-value customer communications (including client retention,
compliance and demand response) and collateral management, which includes electronic fulfillment, digital
migration, warehousing cost management, brand compliance and strategic sourcing. This solution supports high
value customer or constituent communications that are personalized, such as a credit card issuer signing on
new retailers, or a pharmaceutical company communicating to healthcare professionals on the potential risks
associated with a drug.
Pitney Bowes CCS also adds value to the collateral management process through technology that manages
multiple versions of a mailpiece or document, including warehousing and storage of materials, fulfillment and
distribution, and the use of Digital Variable Print-on-Demand. In addition, it helps ensure a consistent brand for
companies that expand operations across product categories and languages.
Stacy DeWalt, vice president, Vertical Market Development and Marketing for PBMS, explained that Pitney
Bowes CCS is particularly valuable in today’s fast-paced and highly competitive customer messaging
environment, where complex, critical communications must have a strong impact to cut through the clutter.
"By their very nature, critical communications must make an immediate impression on the recipient or they will
fail in their primary mission to solicit a response. They also must be produced as efficiently as possible to keep
costs down while achieving maximum ROI for the organization," says DeWalt. "Integrating and streamlining the
work processes involved in the entire create-to-distribute communications process enables managers to view
the various components to achieve the highest impact at the lowest cost," she added.
Early customer trials of Pitney Bowes CCS have had a proven, positive impact on effectiveness and cost-savings.
For example:
A national credit card issuer was experiencing low merchant retention as a result of an ineffective new merchant
activation kit. By using Pitney Bowes CCS, the print and distribution functions were integrated, and a new, fully
customized format for the kit was developed. As a result of the switch in formats, the new merchant activation
kit was more effective and less expensive. It has compressed the time between the receipt of the kit and retailer
activation by two-thirds, and saved more than $1.00 per kit in production, inventory and distribution costs.
A group of drug manufacturers faced a mandate from the Food & Drug Administration (FDA) to implement new
procedures to assure that a certain population of women did not take a particular family of drugs, which were
otherwise safe and effective, because of a link to birth defects. Pitney Bowes CCS™ enabled the drug companies
to successfully assure the FDA that health care professionals were aware of the risks and that the affected
population did not use the drug. In addition, the streamlined print and delivery processes have saved the
companies an estimated $2.5 million in production and mailing costs.
In addition, the Massachusetts-based analyst firm IDC recently issued an opinion on PBMS and its new bundled
solutions, which said, "PBMS has created a wide breadth of mail and document management offerings and
packaged them nicely, building on its expertise in the postal market and expanding that expertise to include
document management and processing solutions." * The complete IDC Opinion for PBMS can be obtained by
logging on to the Pitney Bowes website at www.pb.com/pbmsreport.
Pitney Bowes Expands Presence in Singapore and Malaysia
Stamford, CT, December 12, 2007 - Pitney Bowes Inc. (NYSE:PBI) announced today that it has entered into
an agreement to acquire the Pitney Bowes business division, including inventory, and stocks, equipment,
customers, employees and other assets of CL Computers Pte Limited and CL Computers (M) Sdn Bhd., the
company that has served as its distributor for the mailstream markets in Singapore and Malaysia.
CL Computers, now a major supplier of electronic banking equipment, was founded in 1985 and initially
served as a distributor for computer products. Pitney Bowes appointed the company as its distributor in
Malaysia and Singapore in 1998, and CL Computers now serves thousands of mailstream customers in the
banking, insurance and logistics industries from offices in Singapore, Kuala Lumpur and other locations.
"This acquisition is consistent with our strategy to expand in the most promising international markets,"
commented Pitney Bowes President and CEO Murray Martin. "We already have direct presence in several
key Asian countries, and we think both Malaysia and Singapore have untapped potential for mailstream
hardware, software and customized solutions."
The acquisition follows the recent official opening in Singapore of Pitney Bowes’s regional headquarters for
Asia-Pacific and Middle East (APME) operations, under the leadership of APME President Eric-Yves Mahe.
Mahe has publicly stated the company’s desire to expand dramatically across the region, potentially doubling
sales within the next five years.
"Mailstream technology has long delivered substantial value to large customers in North America and Europe,"
said Mahe. "With our strong base in developed markets such as Australia, New Zealand and Japan, we feel
we are well positioned to deliver these same benefits to forward-thinking customers in emerging markets as
well. The recent liberalization of the Singapore postal sector and the impending liberalization contemplated
for the region also present strong opportunities for Pitney Bowes."
Pitney Bowes' Group 1 Software Partners with Siperian to Offer
Integrated Data Quality and Master Data Management Solution
Lanham, MD & San Mateo, CA., November 14, 2007 - Group 1 Software, Inc., a Pitney Bowes Company
(NYSE:PBI), today announced that it has entered into a partnership with Siperian, Inc., developers of a leading
master data management (MDM) platform, providing their customers an integrated solution that can significantly
improve the quality of customer data in customer data integration (CDI) and MDM initiatives.
This partnership means that companies can achieve a more accurate and reliable single view of customer
data across their enterprise which enables them to drive better decisions and operational efficiencies. More
importantly, this approach results in significantly faster time-to-value by providing an alternative solution for
companies that are constrained by a single vendor offering a loosely integrated set of technologies.
"Clean, standardized and accurate customer data is the essential first step in any CDI or MDM initiative," said
Jay Bourland, vice president and general manager of Customer Data Quality and Data Integration for Group 1
Software. "The flexibility of both the Siperian MDM Hub and Group 1 Software’s CDQ Platform has enabled us
to pre-build an integrated solution that delivers this essential data quality functionality as part of an overall MDM
Hub solution."
"Customers are looking for a complete set of integrated MDM technologies that can meet both their business
and data management needs," said Ken Hoang, Founder and CTO, of Siperian. "By integrating Group 1
Software’s leading customer data quality technology with our proven MDM Hub, customers can go live faster
and, more importantly, realize significant business benefits much quicker."
Built on a robust service-oriented architecture (SOA) framework, Group 1 Software’s CDQ Platform offers built-in
understanding to resolve both syntactic and semantic ambiguities and inconsistencies with global name
recognition and advanced entity resolution, coupled with best-of-breed global address data quality and
industry-leading geocoding components.
The CDQ Platform’s rich data quality functionality is integrated into Siperian MDM Hub through Siperian’s
open cleanse architecture and is exposed as cleanse functions within Siperian’s User Interface (UI). Data
Stewards configure these cleanse functions that ultimately create consistent and trustworthy customer master
data which improves reliability and spurs adoption among business users.
Pitney Bowes Launches New High-Speed, Fixed Head AddressRight
Printers
Stamford, CT, October, 15, 2007 - Pitney Bowes Inc. (NYSE: PBI - News), the world’s leading mailstream
solutions company, announced today the introduction of new high-speed, fixed head AddressRight® printers to
its DA Series. Designed for mailers processing high volumes, the printers offer enhanced productivity and
operational efficiencies.
The DA80F prints up to 22,000, #10 envelopes per-hour and can run mail pieces up to 1/4 inch thick. The
DA95F handles up to 30,000, #10 envelopes per hour and can run mail pieces up to 1/2 inch thick.
"Our new AddressRight fixed head printers are incredibly fast, professional envelope imaging systems that
can improve the speed and efficiency of customers’ mailing processes," said Jeff Marshall, Vice President of
Customer Marketing for Pitney Bowes Global Mailstream Solutions. "In addition, the printers offer spot color
which can help grab the attention of customers and prospects, increasing the probability that mail and messaging
will be opened and read."
With advanced features and technology, the printers deliver optimum performance and dependability through
state-of-the-art functionality, including a precision controlled media path, additional sets of control rollers, and
precise print head position indicators. The specialized features of the DA80F and DA95F printers can help
improve print quality and reduce jams, which can help customers ensure that production runs are completed
smoothly and efficiently. In addition, the fixed head printers are both easy to use and set up.
Utilizing the printers’ extensive graphic capabilities, users can turn envelopes into a powerful vehicle that gets
noticed in the crowd. With spot color capabilities, the printers can help maximize the value of mailpieces by
creating eye-catching and professionally presented communications to help boost response rates. Mailers can
also add crisp, clean, direct-to-envelope specialized messaging using extensive fonts and graphics.
Other benefits and features of the DA80F and DA95F printers include:
Technology for faster processing - The printers offer high-speed network connectivity through USB and
Ethernet ports, while the control panel software supports printing from any Windows® 2000/XP and Windows
Vista® applications.
Printers can be controlled from a local or remote PC - Without being tied down to the machine, an operator can
perform remote diagnostics and maintenance, monitor low ink warnings and "multi-task" while producing a mail
run.
An optional stacker which offers an Optical "Stacker Full Sensor" Alerts the operator to remove completed mail
pieces in a timely, efficient manner increasing uptime and productivity.
Light mode printing - Offers the option to use less ink and still produce USPS-compliant barcodes. Cost
reductions can be recognized in supplies consumption while eliminating waste for less impact to the environment.
Users can see improved dry times when printing on coated materials.
By combining a DA80F or DA95F fixed head printer with Pitney Bowes’ SmartMailer or AddressRight® Pro
software, organizations can further boost productivity by helping to optimize mailing lists, eliminate duplicates,
and prepare mailings for automated pre-sort discounts. Also, AddressRight® Pro’s add-on features for mixed
weight mail processing package services, which include media, library, and bound printed matter, and
palletization pre-sorts, can offer even greater savings.
Pitney Bowes Showcases Mail and Marketing Services at DMA 2007
in Chicago
Stamford, CT (October 10, 2007) - Pitney Bowes Inc. (NYSE: PBI), the mailstream technology firm, will showcase
a portfolio of leading edge marketing services, mailstream services and software at DMA ‘07, the Direct
Marketing Association Conference and Exposition. The conference, which is the largest gathering of direct
marketing professionals in the world, will be held at McCormack Place West in Chicago, Illinois, October 13-18,
2007.
"Direct marketing continues to be one of the most effective and fastest growing segments of the mailstream,"
said Murray Martin, Pitney Bowes President and Chief Executive Officer. "Pitney Bowes offers marketing
services, location intelligence and Transpromo solutions that help clients create, produce and distribute powerful
direct marketing campaigns."
Pitney Bowes helps customers grow revenue and build customer loyalty with high impact marketing services
that deliver measurable results. From strategic marketing planning to creative execution, Pitney Bowes provides
channel integration, business analytics, life event marketing, loyalty programs, digital asset management and
co-op advertising management. The advertising component is especially relevant to the emerging Transpromo
channel, which leverages financial bills and statements with relevant, compelling, one-to-one marketing messages.
At DMA ‘07, Pitney Bowes will highlight its location intelligence solutions - MapInfo Professional®, AnySite®
and TargetPro® along with its PSYTE® Advantage segmentation system for customer profiling and target
marketing. The company’s new advanced demographics dataset and other consumer potential and market
datasets will also be featured.
Also, at the Pitney Bowes Booth # 1901, will be the industry-leading customer data quality (CDQ) and mail
efficiency software for integrating, cleansing and enriching customer name and address information. These
tools help direct marketers improve the efficiency and effectiveness of their campaigns by enabling more
effective decision making, stronger customer relationships and increased revenue based on a single,
enterprise-wide view of customer information.
Built on a robust service-oriented architecture (SOA) framework, the Pitney Bowes CDQ Platform offers built-in
understanding to resolve both syntactic and semantic ambiguities and inconsistencies with global name
recognition and advanced entity resolution, coupled with best-of-breed global address data quality and
industry-leading geocoding components. In addition, mail efficiency solutions provide advanced address
cleansing and pre-sort capabilities to ensure maximum postal discounts and efficient delivery.
Pitney Bowes will also feature its domestic and international mail services at the show. Pitney Bowes domestic
presort solutions for higher volume First-Class Mail® and Standard Mail® can help customers take advantage
of a wide range of benefits from guaranteed per-piece pricing to tailored presort mail solutions. International
mail services, with expertise in 190 countries, can help customers enhance the effectiveness of international
mailings around the globe. Customers can select from a choice of cross border carriers for the distribution of
mail, marketing material, publications and small packages based on service and price.
In addition, Pitney Bowes will showcase its financial services products, which provide specific use financing
and enhanced funds management capabilities for Pitney Bowes customers. These solutions help mailers control,
manage and optimize their mailstream expenses. Pitney Bowes permit mail products eliminate the requirement
to prepay postage expenses and provide the ability to earn postage credits on prepaid balances. The company’s
permit mail products also deliver the ability to consolidate multiple accounts and reporting to one, provide for
unplanned projects, eliminate the chance of delays due to funding related issues and provide 24/7 access to
funds online.
Fujitsu and Pitney Bowes Announce Nationwide Multi-Vendor Services
Agreement
Stamford, CT, and Frisco, TX, September 18, 2007 - Pitney Bowes Inc. (NYSE: PBI - News), the world’s leading
mailstream solutions company, and Fujitsu Transactions Solutions Inc. today announced a new agreement
whereby Pitney Bowes will provide on-site maintenance services for third-party office printers for Fujitsu’s U.S.
customer base.
Under the terms of the agreement, Pitney Bowes will act as a subcontractor for Fujitsu, offering national on-site
repair and maintenance services for Hewlett-Packard®, Lexmark® and Zebra® printers. Leveraging the third-
party office printer expertise of Pitney Bowes’ multi-vendor services team, more repairs can be completed on-
site, which will help maximize productivity, efficiency and lower the cost of maintenance for Fujitsu’s customers.
"Pitney Bowes is honored to collaborate with Fujitsu to provide their retail customers with expanded capabilities
for multi-vendor printer maintenance services," said Joanne Boyd, vice president, business development, Multi-
Vendor Services for Pitney Bowes. "By expanding the breadth of products serviced, Fujitsu enables its customers
to have a single point-of-contact for a broader scope of products, which simplifies retailers’ administration efforts
and lowers total service costs."
"Fujitsu enhances its multi-vendor services capabilities with field service representatives from service providers
like Pitney Bowes to broaden its coverage areas and expand the scope of third-party technology vendors'
products that Fujitsu services. We selected Pitney Bowes because of their world class service and extensive
team of subject matter experts in the industry," said Ray Caul, director of customer service operations, Fujitsu
Transaction Solutions. "Our agreement with Pitney Bowes will offer our North American customers the opportunity
to reduce the cost to maintain and repair their Lexmark, Hewlett-Packard and Zebra printers."
Pitney Bowes Offers Constant Connection Service for DM Series Digital
Mailing Systems
Stamford, CT, August 13, 2007 - Pitney Bowes Inc. (NYSE: PBI - News), the world’s leading mailstream solutions
company, announced today that it is offering its Constant Connection service for its DM Series 300, 400 and 450
Digital Mailing Systems. The service allows customers to link to Pitney Bowes’ server through their local area
connection for 24/7 access to confirmation services, electronic return receipt transactions, software upgrades
and USPS postage rate changes.
Constant Connection’s high-speed connectivity eliminates the need for an analog line, providing faster
transmission speeds and a convenient, plug and play connection through a customer’s local network.
"In today’s constantly changing business environment, customers are looking for value-added services that not
only help solve challenges, but also accelerate business," said Jeff Marshall, Vice President of Customer
Marketing for Pitney Bowes Global Mailstream Solutions. "Our Constant Connection service provides customers
with greater mailstream efficiency and convenience in a secure environment to help improve operations."
Pitney Bowes’ IntelliLink® technology serves as a digital gateway to provide a secure communication channel
between the mailing system’s control center and Pitney Bowes’ server infrastructure. The IntelliLink control
center utilizes public and private keys for authentication and to authorize postage refill information. No private
personal account or other sensitive information is transmitted. The IntelliLink control center also provides a
host-based firewall, which can be configured to trust all, trust none or trust host only.
In addition to the DM300, DM400 and DM450 Systems, Pitney Bowes’ Constant Connection service is also
available on its DM500, DM550, DM800, DM900 and DM1000 Digital Mailing Systems.
Pitney Bowes Receives USPS® CASS(tm) Certification on
SmartMailer(tm) and AddressRight® Pro Software Solutions
Stamford, CT, July 17, 2007 - Pitney Bowes Inc. (NYSE: PBI - News), the world's leading mailstream solutions
company, announced today that its SmartMailer(tm) 7 and AddressRight® Pro mail management software
solutions have received U.S. Postal Service® CASS(tm) certification for the upcoming Cycle L requirements,
scheduled for release on August 1, 2007.
The U.S. Postal Service estimates it spends nearly $2 billion each year handling mail that cannot be delivered
as addressed. In an effort to cut this cost in half by 2010, the Postal Service(tm) is becoming much more stringent
on discounts offered to mailers designed to encourage greater accuracy of their address lists. Starting on August
1, 2007, postal automation discounts will only be applicable to mail pieces with a confirmed primary address
through the DPV(tm) and LACSLink(tm) products. Pitney Bowes' CASS Certified(tm) SmartMailer(tm) 7 and
AddressRight® Pro software will include both capabilities.
The DPV(tm) product verifies that an address is recognized as a valid delivery point by the Postal Service and
helps identify inaccurate, incomplete or erroneous addresses. LACSLink(tm) processing provides mailers with a
converted physical address when a 911 emergency system has changed a rural-style address to a city-style address.
"The new Postal Service rules, set to take effect this summer, will make address quality more important than
ever, and should encourage more mailers to incorporate address cleansing software and processes into their
mailing operations," said Jeff Marshall, Vice President of Customer Marketing for Pitney Bowes Global Mailstream
Solutions. "Pitney Bowes' CASS Certified solutions can help enable mailers to remain eligible for postal automation
discounts, manage the impact of the recent postal rate increases and enjoy peace of mind, knowing their messages
are reaching the intended recipients on time."
For additional information, including product specifications, please visit: www.pb.com under software/data quality
and postal presorting.
Pitney Bowes Mailstream Solutions Receive USPS® MASS Certification
Stamford, CT, June 15, 2007--Pitney Bowes today announced that its Multi-Line Optical Character Reader
(MLOCR) letter sorter product line has received U.S. Postal Service® MASS (Multi-Line Accuracy Support
System) vendor certification for the upcoming Cycle L Requirements, scheduled for implementation on August 1, 2007.
Each year, MLOCR sorting equipment, along with mail sorting operations, must achieve MASS certification in
order to continue to sort mail and achieve workshare postage discounts from the USPS. This year the equipment
certification process was particularly challenging due to the new and more stringent requirements from the USPS
designed to curtail Undeliverable As Address (UAA) mail.
The current MASS certification requires sorters to perform DPV (Delivery Point Validation) and LACSLink
(Locatable Address Correction Service) processing which dramatically increases the processing requirements
on mail sorting equipment. The sorter is designed to capture the image of the mailing address, perform a database
lookup and validation and then print a barcode at processing speeds of up to 36,000 mail pieces per hour.
"This certification is the hallmark of quality for mailstream products," said Patrick Brand, President of Pitney
Bowes Document Factory Solutions. "We are dedicated to engineering hardware and software products that
continue to increase profits and ROI for our clients."
The DPV database contains every known address in the United States. The former USPS® database only
contained address ranges such as 1 to 99 MAIN STREET. If an address fell within that given range, such as
53 MAIN STREET, then it would process as a valid address. However, under the latest MASS Cycle L with
DPV processing, each unique address is listed in the database. So if 53 Main Street is an empty lot rather than
a valid mailing address, then DPV processing will reject the mail piece. The Pitney Bowes MLOCR letter sorters
will separate these mail pieces with invalid addresses so the mailer can correct the address. This ensures
delivery of important mail pieces and eliminates costs associated with UAA mail. Pitney Bowes also provides
address quality software solutions that can correct mail pieces that failed DPV processing.
Pitney Bowes has worked closely with the USPS for 87 years. Their engineers and software developers are
charged with optimizing mailstream operations for clients by developing best-of-breed hardware and software
solutions that consistently earn USPS® certification.
STAMFORD, Conn., May 31, 2007 - Pitney Bowes Inc. (NYSE:PBI) today announced the successful
completion of the acquisition of Digital Cement Inc. for approximately $40 million in cash. Digital Cement is a
professional services firm that provides relationship management strategy and services to help companies
acquire, retain, manage and grow their customer relationships. In October 2006, Pitney Bowes made an initial
investment of $12 million in Digital Cement, resulting in a minority ownership position and a strategic partnership
to market its services. Digital Cement will become part of the company’s Marketing Services business led by
Mark Cattini.
This acquisition is part of the company’s focus on delivering more value to customers through high growth
areas within the mailstream according to Murray D. Martin, President and CEO. “Marketing services is one of
the fastest growing segments in the mailstream because it helps businesses better manage communications
with their customers. We are excited about adding Digital Cement to our growing marketing services platform,
which helps our customers leverage the mailstream to grow their business. Digital Cement’s innovative
strategies use the mailstream to help large corporations increase the lifetime value of their customers. Their
offerings complement our existing direct mail applications, add to our suite of integrated marketing services
solutions, and enhance our ability to support the needs of large customers. In fact, since our partnership began
last fall, we have combined to deliver high value solutions that help customers enhance the marketing
effectiveness and mailstream efficiency of their customer interactions.”
Digital Cement provides Fortune 500 clients in consumer packaged goods, telecom, financial services, retail
and health care industries, such as Kraft, FedEx and John Hancock, with a suite of consultative offerings
including:
strategic planning to address business needs,
customer experience planning to maximize customer lifetime value,
channel and platform integration to deliver unified customer communications, and
customer analytics to ensure that marketing programs achieve their desired results
The transaction sets up an innovative combination of services according to David Ceolin, founder and CEO of
Digital Cement, “During the period of Pitney Bowes initial investment, we observed the value driven by our
unique and differentiated combination of services. Executive decision-makers clearly need and want the
capability to transform their existing customer experiences to drive growth, while also delivering cost-efficiencies
across the entire mailstream. Together we can drive both growth and cost efficiency as a result of Pitney Bowes’
ability to transform the mailstream, and Digital Cement’s use of the mailstream to transform the customer
experience.”
Digital Cement employs 121 people, most of whom are located in its headquarters in Toronto, Canada.
Pitney Bowes to Showcase Industry Leading Mailstream Technology
at 27th Annual MAILCOM Conference & Exhibition
STAMFORD, Conn., May 7, 2007 – Pitney Bowes Inc. (NYSE: PBI - News), the mailstream technology firm, will
demonstrate its mail and document management solutions at MAILCOM 2007, one of the largest conventions
and exhibitions for mail communications management in Atlantic City, May 8-11, at booth #609.
Pitney Bowes will showcase the DM900™ Mailing System with WOW™ technology. WOW in-line weighing with
Shape Based Rating not only weighs the mailpiece as it travels through the systems, but also determines the
length, width and thickness to allow proper postage to be applied to the mailpiece. The DM400™ Series
Automatic Digital Mailing System will also be on exhibit. Powered by IntelliLink® Technology, the DM400
system provides a digital gateway for convenient access to important business mail services. Pitney Bowes
will also demonstrate its Business Manager information management system, which links multiple mailing systems
and sites in a centrally controlled network to help monitor performance and costs in real-time across the entire
enterprise.
In addition, Pitney Bowes will feature the DI950 Integrated Document Printing Solution with optional DM1000™
Mailing System Interface for high-end mailers. With integrated printing, the DI950 can help optimize the
mailstream by creating, formatting, printing, inserting and metering in one solution.
Other products on display include Pitney Bowes’ recently enhanced AddressRight™ printers, the DA55S & DA75S.
The AddressRight printers can address envelopes, postcards, booklets, folded newsletters, flats and catalogs.
The printers offer 600 DPI shuttle head technology that prints in black-and-white or color almost anywhere on the
envelope. By targeting the right market with the right media and adding personalized messaging, the AddressRight
printers can help mailers make their mail pieces truly stand out from the crowd. Working in tandem with the
AddressRight printers is Pitney Bowes’ SmartMailer™ data quality software. This powerful, easy-to-use solution
cleanses and updates existing lists while helping make full use of critical customer data.
Distribution solutions on display will include Pitney Bowes’ SendSuite™ Shipping Solutions, which provide
real-time information on rates from a selection of carriers, comprehensive accounting reports and the ability to
charge shipping and mailing costs back to external or internal customers. The inbound tracking feature of
SendSuite™ Arrival® software follows incoming packages and other accountable items from the moment they
are scanned by the mail center to the time they are signed for by the intended recipient.
Experts from the Pitney Bowes Postage Discount Program will educate attendees about solutions on saving up
to nine percent on their postage needs in the new postal rate environment. Pitney Bowes will also be highlighting
e-Return Receipt for the USPS’ Certified Mail™ Service, which helps customers obtain the benefits of added
postage savings and convenience through electronic tracking.
In addition, Pitney Bowes will feature its domestic presort solutions for higher volume First and Standard Class
Mailers at the show. The solutions can help customers take advantage of a wide range of benefits from
guaranteed per-piece pricing to tailored presort mail solutions.
Pitney Bowes production mail specialists will show a wide range of direct mail solutions to increase operational
efficiencies and expand value-add solutions for service providers. New at the show is a Rate Case Calculator
that allows visitors to evaluate present and future costs for mailing flat mail and compare costs if they “fold the
flats” to letter mail. Pitney Bowes will also demonstrate the servo-powered FlowMaster® RS inserter system
processing a high volume of letter material. The FlowMaster® RS can run letters up to 16,000 MP/HR and flats
up to 9,000 MP/HR. In addition, Pitney Bowes will feature the Address Quality Hub, a new address cleansing
software platform that improves mail deliverability and maximizes postal discounts.
Direct Mail solutions throughout the booth will showcase how to integrate multiple offline processes, personalize
card-attached mail pieces in real time and increase operator productivity. To demonstrate these capabilities, the
Pitney Bowes Flexible Bindery Interface will be integrated with the Sure-Feed AT2 Product Attaching System.
The card-affixed collation will be fed in the enclosure feeders of the FlowMaster® RS inserting system. The
EFS™ Envelope Finishing System with MCS print technologies will address each envelope and can print high
definition text and graphics. Finished mail pieces will be run through the DM Infinity™ Series Digital Mailing
Station, which prints postage and permits on sealed, single-weight envelopes up to 22,000 pieces per hour.
Pitney Bowes will demonstrate how their Output Management software solution enhances the Automated
Document Factory with increased integrity and advanced process controls. With Output Management, each
mail piece is logged and tracked, and SLA performance is enhanced with real-time job status monitoring, shift
performance and key productivity metrics.
In addition, David Day of Pitney Bowes is a featured speaker at two Mailcom seminars: “The ABC’s of Building
Your Automated Document Factory (ADF),” Tuesday, May 8, 12:15-1:15 p.m., and “Managing a High Volume
Mail Production Environment in a Time of Uncertainty,” Wednesday, May 9, 1:45-2:45 p.m.
Group 1 Software and Screen Deliver System Connectivity Between
DOC1 Document Composition Software and Truepress Jet520
LANHAM, MD (April 12, 2007) - Group 1 Software, Inc., a Pitney Bowes Company (NYSE: PBI), and Dainippon
Screen Mfg, Co., Ltd., today announced the delivery of one-to-one communications and system connectivity
between Group 1 Software's DOC1® document composition software and Screen's Truepress Jet520 printing
system.
As a result of this announcement, the latest version of DOC1 Series 5 will support Screen's recommended page
description language for Truepress Jet520 - TOP (Truepress Optimized PostScript) - which provides effective
integration between DOC1 and Truepress Jet520 and maximizes Truepress Jet520's high speed processing.
"This announcement will enhance the seamless workflow and open system environment of Screen's variable
printing solution by connecting our Truepress Jet520 with Group 1 Software's industry leading DOC1 document
creation software," said Kyohei Fujisawa, senior corporate officer of Screen and president of Media Technology
Company. "We look forward to extending the benefits of this partnership to our customers."
"Together, Screen and Group 1 Software are providing our customers with a complete, end-to-end solution for
creating and producing full-color documents in a high-volume environment," said Christopher Baker, president of
Group 1 Software. "This is the first development in what we expect will be an important partnership between
our two companies."
The Screen Truepress Jet520 is a continuous-feed, single-pass inkjet printer that excels at producing catalogs,
direct mail pieces, full-color account statements and other materials based on customer databases. The
Truepress Jet520 offers fast processing speeds of 64m per minute, and 840 A4 pages per minute by two-up
duplex, with the perfect balance of exceptional performance, good print quality and competitive operating costs.
DOC1 Series 5 is a cornerstone component of Group 1 Software's Customer Communication Management
(CCM) suite, which simplifies the gathering and manipulation of data, streamlines document creation and
distribution, and ensures that information is accessible and secure. DOC1 Series 5 enables businesses to easily
design and generate high-volume, personalized communications for multi-channel delivery.
Both Screen and Group 1 Software will exhibit at the AIIM/ON DEMAND Conference and Exposition to be
held April 17-19 at the Boston Convention and Exhibition Center in Boston, Massachusetts. Screen will
demonstrate the Truepress Jet520 printing system in booth #850. Group 1 Software will showcase its Customer
Communication Management (CCM) software portfolio for accelerating intelligence across the enterprise in
booth #901.
Pitney Bowes Announces Sure-Feed AT3 Product Attaching System
Stamford, CT., March 21, 2007 - Pitney Bowes Inc. (NYSE: PBI - News) today announced added production
intelligence to the mailstream with the new Sure-Feed AT3 Product Attaching System. The AT3 brings industry-
leading processing speeds, unique product attaching opportunities and high quality documents to service providers
and transactional mailers.
The AT3 features a synchronized servo card feeder for precise product placement and an operator-friendly touch
screen for on the fly adjustments. The AT3 boasts changeover times of less than 15 minutes for new applications
and a six- foot collection conveyor for easy unloading. Typical applications for the AT3 include attaching phone
cards, real estate cards, business cards, credit cards, insurance cards, gift cards, magnets and certified mail.
"The AT3 Product Attaching System allows mailers flexibility and precision to process the most demanding
product applications effectively and affordably," said Clint Dally, Vice President, Product Line Management,
Document Messaging Technologies.
The AT3 Product Attaching System is especially useful for organizations looking to improve efficiency and
reduce operating costs. Its small footprint, fast no-tool set-up, ease of operation, one and two card applications
and fast speeds of up to 20,000 pieces per hour provide mailers with a faster Return on Investment (ROI). The
AT3 is also easily configured to meet current and future application requirements. It can also be integrated with
the Flexible Bindery Interface or plow folding to gain more productivity and efficiencies.
The new Sure-Feed AT3 Product Attaching System will be on display in the Pitney Bowes booth at the National
Postal Forum in Washington, D.C., on March 25-28 (Booth 459) and MailCOM in Atlantic City, N.J., on May 8-11
(Booth 609).
Pitney Bowes Highlights Mailstream Technology at National Postal
Forum
WASHINGTON, D.C. Pitney Bowes Inc. (NYSE:PBI) is showcasing a broad range of mailstream technology,
services and expertise to participants in National Postal Forum being held at the Washington Convention Center
March 25-28. The Pitney Bowes display is located at Booth 459.
The postal industry’s largest show comes at a time of unprecedented change for major mailers. The landmark
postal reform bill signed into law in December promises new opportunities for mailstream users, and a pending
price increase from the United States Postal Service (USPS) drives the need for fresh approaches to creating,
producing and distributing mail, documents and packages.
“Our theme for this year’s National Postal Forum is ‘Innovations for Your Mailstream,’” said Pitney Bowes
President and COO Murray Martin. “The status quo for mailers isn’t an option in 2007, not with anticipated
changes in prices, in rules for address quality, and in a wide array of matters important to the industry in both
the short and long term.”
Pitney Bowes specialists are hosting “Ask the Experts” meetings to provide free consultation to show attendees
on address quality issues and innovative ways to mitigate the proposed rate increase. Attendees can stop by
the Pitney Bowes booth to schedule their individual or small-group appointment.
Anticipating some of the significant changes coming this year in postal rates and rules, Pitney Bowes is
demonstrating how the FPS™ Flexible Productivity Series inserter can help production mailers convert flat
mailpieces to folded mailpieces. This can help customers take advantage of expected rates that create
incentives to send letter-sized envelopes that are easier and less expensive for the U.S. Postal Service to
process.
Pitney Bowes Group 1 Software will showcase the Address Quality Hub, a new address cleansing software
platform that improves mail deliverability and maximizes postal discounts. The Address Quality Hub’s Coding
Uplift Module employs advanced algorithms and programming logic to enable existing CODE-1 Plus® and
Finalist® solutions to cleanse and code up to 35 percent of address records that would previously have been
rejected during USPS CASS™ processing, while the Delivery
Point Correction Module provides the industry’s first solution to verify that U.S. street addresses actually exist
and are truly-confirmed delivery points for mailing to meet USPS® CASS requirements.
The Pitney Bowes display will also feature the industry’s fastest cutter, the servo-powered HPI-72C, which
processes 72,000 documents per hour. The input works with a heavy-duty folder to deliver outstanding
performance when processing high-page-count applications on Pitney Bowes high-speed inserters.
Additional solutions on display will include the DM Infinity™ Digital Mailing Station, a new stand-alone metering
alternative that prints postage on sealed, single-weight envelopes, including postcards, with speed and
precision up to 22,000 pieces per hour.
Emtex Software is demonstrating how Output Management Solutions enable mailers to edit the originating print
streams easily and move address blocks to fit window envelopes without the cost and effort of reprogramming
the original application.
These solutions also decrease postal costs by merging disparate applications and consolidating mailpieces into
a single envelope (householding). Also, Emtex will show how an automated document factory (ADF) system
can help manage postal costs, reduce the cost of manual processes, and increase productivity.
Show attendees can also get a first-hand look at Sure-Feed Engineering’s AT3 Product Attaching System that
offers a quick entry point for value-added card-affixing and product-attaching at speeds up to 20,000 pieces
per hour.
In addition, Pitney Bowes will showcase the DI 900/950 tabletop inserter with integrated printing, a new system
that brings the highest levels of document integrity and security to mid-range mailers who print and mail sensitive
documents to clients. The DM900™ mailing system, with built-in Weigh-on-the-Way™ weighing capability and
shape-based rating provides the ability to process mixed mail at speeds up to 110 pieces per minute. This
innovative technology will verify the length, width, thickness and weight of each mailpiece as it travels through
the system and automatically apply the correct postage.
Presorting mail is one of the most important steps that a company can take to reduce its postage expense, and
two Pitney Bowes companies will be at the show to educate attendees about this service. Pitney Bowes PSI
offers a Postage Discount Program for smaller mailers that includes on-site pickup of outbound mail, and Pitney
Bowes IMEX is a leader in the presorting and distribution of international outbound mail. Both services can help
mailers mitigate the pending rate increase.
Several Pitney Bowes experts are also featured speakers at seminars during this year’s National Postal Forum.
These include:
Jeff Stangle, “Six Sigma Addressing,” (March 25, 1:15 and 3:00 p.m., Room 202A)
Mike Monahan, “Customer Triumph, Success Stories and Best Practices,” (March 26, 11:15 a.m., Room
147 A/B)
Jay Oxton, “Implementing the USPS INTELLIGENT MAIL™ Solutions to Drive Business Results,” (March 26, 2:00
p.m., Room 201)
Don Archer, “Targeted Solutions for New & Veteran Mail Center Managers,” (March 27, 4:30 p.m., Room 207B)
Kevin Conti, “Address Quality Symposium,” (March 28, 2:00 p.m., Room 147B)
Elizabeth Lombard, “Extra Extra Extra Services, (March 27, 3:15 p.m., Room 209 AB); and “It’s All in the Design,”
(March 28, 3:30 p.m., 207A)
Pitney Bowes is also a co-sponsor of the U.S. Postal Service’s program to ship conference materials home to
attendees free of charge at the conclusion of the show (while supplies last).
STAMFORD, Conn. & Troy, N.Y. - Pitney Bowes Inc. (NYSE:PBI) today announced it has entered into a merger
agreement to acquire MapInfo Corporation (NASDAQ: MAPS) for approximately $408 million in cash, net of
expected cash on MapInfo’s balance sheet at the time of closing. MapInfo is the leading global provider of
location intelligence solutions. In the next seven business days, Pitney Bowes will commence a tender offer at
a price of $20.25 per share in cash for the outstanding common shares of MapInfo.
MapInfo’s location intelligence solutions tools and services are utilized by more than 7,000 organizations
orldwide in virtually every industry. MapInfo generated $165 million in revenue for its fiscal year 2006. The
company, established in 1986, is headquartered in Troy, New York and has approximately 940 employees
worldwide with locations in the United States, the United Kingdom, Canada, Continental Europe, Australia and
Asia. More information about MapInfo can be found at www.MapInfo.com.
This acquisition strengthens Pitney Bowes’ position in the growing location intelligence market and enhances its
ability to deliver added value to customers worldwide, according to Michael J. Critelli, Chairman and CEO of
Pitney Bowes. “At Pitney Bowes we have long understood the importance of location in connecting the right
information with the right recipient. Increasingly businesses and governments alike are using location-based
nformation to enhance their reach, performance and decision-making capabilities. We are excited about the
acquisition of MapInfo because it leverages our current expertise in location intelligence to deliver a broader
range of advanced solutions for retail, communications, insurance, financial services and the public sector as
well as strengthening our customer communication management offering. This transaction extends our global
reach, enriches our location intelligence offerings, and builds upon the growing software platform that we
established with the acquisition of Group 1 in 2004. We continue to expand our portfolio and leverage our core
competencies as one of our strategies for delivering long-term growth.”
According to Mark Cattini, CEO and President of MapInfo, “Today’s announcement is a significant event for the
location intelligence industry and is very positive for our customers, employees, partners and shareholders. We
are excited to become part of the Pitney Bowes team, and believe this transaction will help take us to the next
level. We have created a market leadership position in location intelligence from a product, data, services and
industry expertise perspective. The combination of Pitney Bowes and MapInfo will dramatically expand our
access to critical resources needed to further increase market awareness and our distribution capabilities around
the world. In addition, from a long-term perspective, we believe there is a significant opportunity to cross-sell our
respective solutions across our blue-chip base of more than 7,000 customers and the over two million Pitney
Bowes customers worldwide. I look forward to working with the Pitney Bowes team and ensuring that this
acquisition delivers on the potential that we know is possible.”
The transaction is subject to the completion of customary conditions, and is expected to close in the second
calendar quarter of 2007. It is anticipated that MapInfo will operate as a wholly-owned subsidiary of Pitney
Bowes within its software segment. Pitney Bowes anticipates that within 18 months there will be synergies in
the range of $10 - $15 million from elimination of public company expenses, reduction in administrative
infrastructure and increased marketing leverage.
Pitney Bowes expects the acquisition to be neutral to earnings per diluted share in 2007. However, after
aligning MapInfo’s accounting with the policies used by Pitney Bowes for its software businesses, the acquisition
is expected to reduce reported earnings per diluted share by approximately $.04 in 2007. Importantly, this charge
will not have an impact on the cash flow contributed by MapInfo in any period, and the acquisition is expected to
be accretive to the company’s 2007 cash earnings by approximately $.02 per share after adding back the
amortization of intangibles.
MapInfo is a global company and the leading provider of location intelligence solutions, integrating software,
data and services to provide greater value from location-based information and drive more insightful decisions
for businesses and government organizations around the world. Its solutions are available in multiple languages
through a network of strategic partners and distribution channels in 60 countries. MapInfo’s customers span a
diverse set of targeted vertical markets where location is a critical decision-making component, including
communications, public sector, retail and financial services, including insurance. In the private sector, companies
use MapInfo products and services for a variety of purposes including site selection, risk analysis, marketing,
customer services, sales territory alignment and routing. In the public sector, government agencies around the
world use MapInfo solutions to improve public safety, crime analysis, asset management, emergency
preparedness and response. The company’s customer base includes such recognized names as British
Telecom, MasterCard, and The Home Depot.
IMPORTANT ADDITIONAL INFORMATION WILL BE FILED WITH THE SEC
The tender offer for the outstanding common stock of MapInfo referred to in this press release has not yet
commenced. This press release is neither an offer to purchase nor a solicitation of an offer to sell shares of
MapInfo. Stockholders of MapInfo are urged to read the relevant tender offer documents when they become
available because they will contain important information that stockholders should consider before making any
decision regarding tendering their shares. At the time the Offer is commenced, Pitney Bowes will file tender offer
materials with the U.S. Securities and Exchange Commission, and MapInfo will file a Solicitation/Recommendation
Statement with respect to the Offer. The tender offer materials (including an Offer to Purchase, a related Letter
of Transmittal and certain other offer documents) and the Solicitation/Recommendation Statement will contain
important information, which should be read carefully before any decision is made with respect to the tender offer.
The Offer to Purchase, the related Letter of Transmittal and certain other offer documents, as well as the
Solicitation/Recommendation Statement, will be made available to all stockholders of MapInfo at no expense to
them. The tender offer materials and the Solicitation/Recommendation Statement will be made available for free
at the U.S. Securities and Exchange Commission’s website at http://www.sec.gov/ or from Pitney Bowes.
Cautionary Note Regarding Forward-Looking Statements
Statements in this press release regarding the proposed transaction between Pitney Bowes and MapInfo, the
expected timetable for completing the transaction, future financial and operating results, benefits and synergies
of the transaction, future opportunities for the combined company and any other statements about Pitney Bowes
or MapInfo management’s future expectations, beliefs, goals, plans or prospects constitute forward-looking
statements. Any statements that are not statements of historical fact (including statements containing the
words “believes,” “plans,” “anticipates,” “expects,” “estimates,” and similar expressions) should also be considered
to be forward-looking statements. There are a number of important factors that could cause actual results or
events to differ materially from those indicated by such forward-looking statements, including: the ability to
consummate the transaction, the ability of Pitney Bowes to successfully integrate MapInfo’s operations and
employees; the ability to realize anticipated synergies and cost savings; and other factors described in Pitney
Bowes’ Annual Report on Form 10-K for the year ended December 31, 2006 and in MapInfo’s Annual Report
on Form 10-K for the year ended September 30, 2006, each of which has been filed with the SEC. Except as
otherwise required by law, Pitney Bowes and MapInfo disclaim any intention or obligation to update any
forward-looking statements as a result of developments occurring after the date of this press release.
Pitney Bowes Announces Integrated Printing for Industry-Leading
DI900/950 Inserters
STAMFORD, Conn.-- Pitney Bowes Inc. today announced the release of integrated document printing for its
industry-leading DI 900/950 series of tabletop inserters, bringing outstanding levels of security and process
integrity within the reach of mid-volume mailers.
The system is especially useful for midsize organizations that are printing sensitive documents but currently do
not have a robust method to ensure that private or sensitive information is adequately protected. With integrated
document printing, each mailpiece can be created and formatted, printed, folded, inserted, sealed and metered
without operator intervention - a true end-to-end system. Moreover, process verification software provides
piece-level tracking to enhance the integrity and accuracy of every job.
Estimated printer capacities are up to 250,000 black-and-white, or 100,000 color pages per month. The printers
also feature environmentally-friendly duplex printing options on both color and black-and-white models.
"The addition of integrated document printing to our high-end DI 900/950 tabletop inserter brings a tremendous
level of security to the mid-volume mailer," said Kevin Weiss, Executive Vice President and President,
Mailstream, The Americas.
"The big mailers have long had access to these benefits, and now they can be enjoyed by a much larger
number of organizations that handle private or sensitive information. It's a lot of value in a small package."
Using the optional PB FIRST(TM) file management software, the mailer can design customized bills, statements,
invoices, or any other number of documents. Depending upon the printer selected, these documents can be
printed in color or black-and-white, folded, inserted into an envelope along with other customized materials, sealed
and metered at unprecedented speed. Total system capacity is estimated at up to 250,000 pages per month for
black-and-white documents, and up to 100,000 pages per month for color.
Overseeing the entire operation is process verification software that tracks the disposition of each job down to
the piece level, thus enhancing the integrity of every activity. The software also quickly identifies and isolates any
errors that may occur in production, allowing the mailer to reprint only those mailpieces affected, and to do so on
the fly without any hindrance in performance.
Other customer benefits include paper and postage savings by taking advantage of two-sided printing, complete
flexibility in mixing pre-printed letterhead with plain paper; and enhanced direct mail response rates through
application of spot color to marketing messages. Moreover, integrated printing with the DI 900/950 makes the
multi-step mail production process a thing of the past.
The new integrated print system will be on display at the Pitney Bowes booth at the Graphics of the Americas/
XPLOR show in Miami Beach, Florida, on March 2-4, 2007.
Centris AG Selects Pitney Bowes' Group 1 Software for Real-Time,
Personalized Document Generation
LANHAM, MD—Group 1 Software, Inc., a Pitney Bowes Company (NYSE: PBI), today announced that
Centris AG, a leading provider of IT solutions to the Swiss healthcare and personal accident insurance
industries, has selected Group 1 Software’s DOC 1® Document Composition Services (DCS) to provide
real-time, personalized, onsite document generation capabilities for insurance clients.
Centris AG will implement DOC 1 DCS as part of its Swiss Health Platform (SHP), a new solution for healthcare
and personal accident insurance providers, starting in 2007, which will provide a business process-oriented
solution for managing standardized information for the Swiss healthcare market using a single platform. Through
SHP, Centris AG will obtain raw data via an XML interface and incorporate it into documents for batch
processing. The addition of DOC 1 DCS to the SHP will enable Centris AG to further expand its portfolio to also
include real-time, onsite document generation.
“With DOC 1 DCS, we are able to enlarge and improve our service portfolio for customers in the insurance field,
” says Patrick Jaeggi, manager of Output at Centris AG. “Using a Web client, our customers can generate
documents, such as templates, forms, preprints, contracts, etc., in real time by filling in the necessary
customer-relevant data. The document is then immediately available as a PDF. For organizations, this results in
significant financial and time-efficiency benefits. During a consultation, they can directly print out and present
their customers with the documents on the spot, or send them electronically.”
“Organizations have realized that efficient and improved customer communication can generate cross-sell and
up-sell opportunities and save costs, simultaneously,” says Jochen Razum, managing director at Group 1
Software in Munich. “At Group 1 Software, we always try to provide solutions which meet individual customer
needs. We are pleased that our solution supports the clients of Centris AG with regard to simplifying and
improving their customer communication.”
DOC 1 DCS is a scalable and resilient Web service deployment of Group 1 Software’s DOC 1 document
generation engine for real-time creation of variable content and customized documents in support of
customer-facing applications. Using a Java 2 Enterprise Edition (J2EE) compliant, service-oriented architecture
(SOA) platform, DOC 1 DCS delivers on-demand documents through multiple channels, including back- and
front-office applications, branch networks, customer support centers, the Web, and email.
Pitney Bowes Group 1 Software Releases Latest Version of Data Flow™
Data Integration Product
LANHAM, Md. -- Pitney Bowes Group 1 Software today announced the release of Data Flow™ 6.0, the latest
version of its data integration product, featuring significant enhancements to maintainability and metadata
exchange.
Data Flow's unique architecture enables high-volume data transfer, rapid query-based extracts, analysis, and
reporting. With an easy-to-manage drag- and-drop interface, Data Flow users can visually diagram workflow
processes to create data warehouses, integrate disparate data, perform business analysis and deploy content
to users.
With the release of version 6.0, Data Flow now includes enhanced support for flat file metadata, robust support
for hierarchical data sets, automation enhancements, re-useable subplans, expanded "drill-to-detail" capabilities
for reporting, and usability enhancements, including plan folders, better workspace management, and an
updated user interface.
"Data Flow has long distinguished itself in the market with its solid data integration functionality, industry-leading
ease-of-use, and high performance," said Ellen Raynor, vice president of Product Marketing, Data Integration for
Pitney Bowes Group 1 Software. "With the improved metadata exchange and other enhancements in version
6.0, as well as the added value provided through our overall Customer Data Quality suite, version 6.0 will make
Data Flow an even more valuable tool for our customers."
Data Flow is a powerful and flexible integration engine that brings together data from different sources into a
single server where a comprehensive set of data transformation tools can merge and cleanse the data and
apply business rules to enhance its business value. Data Flow is a single-source data integration solution
capable of performing traditional extract, transform and load (ETL) and business intelligence (BI) initiatives.
Pitney Bowes to Showcase Latest Promotional Mailstream Solutions at
DMA 2006 in San Francisco
STAMFORD, Conn.,-- Pitney Bowes Inc. (NYSE: PBI), provider of the world's most advanced mailstream
olutions, will showcase a portfolio of leading edge marketing services capabilities at "DMA '06," the Direct
Marketing Association Conference and Exposition. The conference, which is the largest gathering of direct
marketing professionals in the world, will be held at the Moscone Convention Center in San Francisco, October
14-18.
"DMA '06 is the perfect forum for Pitney Bowes to help attendees learn about how advanced mailstream
technology and services can help direct marketers of any size operate and market more profitably," said
Michael J. Critelli, Chairman and CEO of Pitney Bowes.
At the Pitney Bowes booth, attendees can find out about the company's growing marketing services, software
capabilities and mail services from Pitney Bowes companies including:
Imagitas, a leader in life-event marketing, forms public-private partnerships with government entitles to help
marketers communicate offers on products and services at times in consumers' lives when they are most likely
to be in the market for those goods and services.
AAS, a leader in Web-based marketing tools, helps the distribution channels of large companies produce
effective promotional materials for local markets, while protecting the integrity of the corporate brand and
message.
PMH, an expert in incentive programs, helps companies influence the behavior of customers, channel partners
and employees by managing Web-based incentive and certification programs.
Group 1 Software provides technologies that allow businesses to cleanse and enrich their corporate data,
generate personalized customer communications and integrate and deliver data across the enterprise. Group
1 technologies are essential components of customer relationship management applications and enterprise
resource planning.
PSI operates the nation's largest network of presort mail operating centers in the U.S.
Arun Sinha, Vice President and Chief Marketing Officer for Pitney Bowes, will be moderating a Senior Summit
session entitled, "Defining the Marketplace in 2010: A Strategic Look Ahead," which will cover budget and
resource allocations, as well as discuss how senior marketing executives are shifting priorities and practices
in a multi-channel environment. The session will take place at 1:30pm on Monday, October 16th at the Argent
Hotel.
Pitney Bowes provides the world's most comprehensive suite of mailstream software, hardware, services and
solutions to help companies manage their flow of mail, documents and packages to improve communication.
Pitney Bowes, with $5.5 billion in annual revenue, takes an all-inclusive view of its customers' operations,
helping organizations of all sizes enjoy the competitive advantage that comes from an optimized mailstream.
The company's 86 years of technological leadership have produced many major mailstream innovations, and it
is consistently on the Intellectual Property Owners Association's list of top U.S. patent holders. With
approximately 34,000 employees worldwide, Pitney Bowes serves more than 2 million businesses through direct
and dealer operations.
Renkim Optimizes Its Mailstream With End-to-End Solution from Pitney
Bowes
Stamford, CT, September 7, 2006 Pitney Bowes Inc. (NYSE: PBI) today announced that Renkim Information
Technology Solutions (www.renkim.com) has acquired a fully integrated Pitney Bowes mail processing system
to reduce operating costs and optimize its mailstream. Renkim, based in Southgate, MI, provides high-volume
personalized customer communications and mission-critical documents to Fortune 500 and privately held companies.
"Our business strategy is to deploy an integrated, end-to-end mail processing solution, from data quality and integrity,
to printing, inserting and sortation," said Robert Swearingen, President and CEO of Renkim. "Pitney Bowes has
been an excellent choice as our end-to-end solution provider"
Renkim’s additions to its existing mail processing system include a Pitney Bowes Olympus® II Multi Tier Sorter,
two Pitney Bowes FPS (Flexible Productivity Series) high-integrity inserting systems, and CODE-1 Plus, VeriMove
and MailStream Plus data quality and presort software from Group 1® Software, a Pitney Bowes company.
"With the integration of the Olympus II sorter with the other Pitney Bowes solutions, we improve our internal and
external costs, improve our ability to meet USPS mailing cutoff points, and expedite accurate delivery of mission
critical communications for our clients," Swearingen said. "At the Pitney Bowes site in Danbury, we were able
to see our sorter during the design, build and testing phases. At our own site, we have a single point of contact
from Pitney Bowes for maintenance which maximizes our uptime."
In addition to reduced operating costs and greater productivity, the Pitney Bowes end-to-end solution including
address quality software and FPS high-integrity insertion systems gives Renkim higher levels of security and
control in processing clients’ mail. The two FPS insertion systems replace three legacy Bowe Bell + Howell inserters.
The Olympus II purchased by Renkim is the first sorter system manufactured by Pitney Bowes at its Document
Messaging Technologies center in Danbury, CT.
"With the integration of most of our mail processing capabilities at one site, we develop and deliver custom
solutions more quickly and efficiently than ever before," said Leslie Abi-Karam, President, Pitney Bowes Document
Messaging Technologies. "Clients benefit from collaborating with our engineering, manufacturing and customer
service teams in Danbury while we custom-build their solutions. By manufacturing at one location, we can
deliver fully integrated, ‘plug and play’ systems to our customers."
Pitney Bowes manufactures mail sorters using Six Sigma methodologies and provides 24/7 support by a highly
skilled group of customer service professionals. Pitney Bowes has been providing large-scale sorting solutions
to customers for over 17 years, and is committed to being the leader in innovative, flexible and efficient sorting
solutions.
Stamford, Conn., July 24 /PRNewswire-FirstCall/ -- Pitney Bowes Inc. (NYSE: PBI) today announced that it has
signed a definitive agreement to acquire 100% of the stock of Print, Inc. for approximately $47 million, net of cash
and debt. Print, Inc. is a leader in a rapidly growing component of the print management market that provides
bundled offerings of printer supplies, service and equipment to manage document production. These operations
will be integrated into a wholly-owned subsidiary of the company, and operate as part of its Pitney Bowes Direct
group led by Neil Metviner, Executive Vice President and President Pitney Bowes Direct.
This acquisition helps the company add value in another critical part of the mailstream, according to Michael J.
Critelli, Chairman and CEO of Pitney Bowes. "Managing the printing of documents is a key activity involved in
the production of effective mail and documents. Yet, as important as it is, most businesses rely on an array of
separate vendors to provide printer equipment, printer supplies such as paper, ink and toner, and maintenance
and repair services for their printer fleet. By providing bundled offerings of supplies, services and equipment, Print,
Inc. pioneered a holistic approach to optimizing print resources and managing total costs. It serves as the perfect
platform for leveraging our national sales and service networks, management services solutions, and current
printing supplies offerings, while expanding the array of comprehensive printing solutions available to all of our
customers."
Print, Inc. uses the term Document Management Infrastructure (DMI) to describe this rapidly growing, emerging
component of the mailstream that integrates supplies, service and printers into a consolidated program. They are
a leading provider in the DMI market which is projected to grow at 30%. Print, Inc. generated approximately $49
million in revenue in 2005 by supporting small to mid-size customers in a variety of industry verticals, such as legal
services. They are headquartered near Bellevue, Washington and they employ 221 people in 15 sites.
Gary Stevens, CEO and founder of Print, Inc. noted, "This acquisition represents a win for all of our customers.
We are excited to become a part of the leader of the global mailstream and look forward to growing the array of
high value print management solutions that we provide."
Subject to the completion of customary conditions this transaction is expected to close during the third quarter
of 2006.
Pitney Bowes provides the world's most comprehensive suite of mailstream software, hardware, services and
solutions to help companies manage their flow of mail, documents and packages to improve communication.
Pitney Bowes, with $5.5 billion in annual revenue, takes an all-inclusive view of its customers' operations, helping
organizations of all sizes enjoy the competitive advantage that comes from an optimized mailstream. The company's
86 years of technological leadership have produced many major mailstream innovations, and it is consistently on
the Intellectual Property Owners Association's list of top U.S. patent holders. With approximately 34,000 employees
worldwide, Pitney Bowes serves more than 2 million businesses through direct and dealer operations. More
information about the company can be found at http://www.pb.com/.
More information about Print, Inc. can be found at http://www.printinc.com/.
Pitney Bowes Announces Ribbon Cutting for Re-Dedicated DMT
Technology Center
STAMFORD, Conn---Pitney Bowes (NYSE: PBI) will re-dedicate its Danbury, Connecticut facility as the Document
Messaging Technologies (DMT) Technology Center and is sponsoring an Open House to coincide with the
ribbon-cutting event at 10 am on June 8. The Open House continues on June 9 and June 10 from 10:00 am through 4 pm.
“With over 3500 active patents worldwide, Pitney Bowes has a long history of technological leadership and
innovation ” said Leslie Abi-Karam, president of Pitney Bowes Document Messaging Technologies. “The DMT
Technology Center in Danbury, CT is a symbol of our long-standing commitment to integrate the best technology
into leading edge solutions that enable our customers to be more successful. Our sustained investment in
Research and Development, and the quality of our people and of our community have enabled us to continue
to expand our market leadership worldwide.”
The DMT Technology Center is located at 37 Executive Drive in Danbury CT. Facility tours will be offered hourly
starting at 10:30 AM, with each tour lasting approximately 45 minutes. Daily breakfast, lunch and afternoon
refreshments will be provided for attendees.
Hands-On System Demonstrations
Document Messaging Technology will conduct live equipment demonstrations of mail processing systems:
? APS Series inserting system demonstrating superior performance that goes beyond speed and accuracy
? FlowMaster inserting system showing unparalleled versatility by running letters and flats
? DM 10 service bureau inserting solution demonstrating dependable, economical high-speed output
? Direct Connect inserter control system which sets the standard for mail piece integrity
? Our DFWorks all-points mail processing management system
? An Olympus sorter exhibiting inbound and outbound mail handling with speed and precision.
Attendees will also obtain information specific to their business needs. Special seminars will be conducted
throughout the three days for attendees to learn new ways to grow revenue, cut costs and improve efficiency.
Topics include:
New Postal Initiatives
Postage is the #1 cost in the Automated Document Factory (ADF). Pitney Bowes postal experts will discuss
how changing regulations and technologies can impact your organization. Learn how to maximize postal
discounts and ensure the highest address quality and deliverability in compliance with USPS regulations.
Flexible Financing
Acquiring the latest hardware, software and services may be easier than you think. Discover the latest financing
options offered by Pitney Bowes.
Customer Communication Management (CCM)
Customer Communication Management is the Pitney Bowes approach to managing inbound and outbound mail and
documents more profitably across the enterprise. Attend this session to find out how CCM can help you reduce your
mail and document operations costs, while attracting and retaining more valuable customers. In addition CCM best
practices can help you ensure security and regulatory compliance and will enable innovation through key technologies
and solutions for competitive advantages.
Workflow Solutions
Gain a competitive edge by optimizing your ADF. Industry leaders will present best practices for workflow, from an
ergonomic as well as educational standpoint. Get a preview of the Production Mail Management training course
while learning about key areas to readily improve your operational efficiency. Discover how to eliminate redundancy
in operations and re-organize valuable resources for higher productivity, reduced costs and minimized workplace
stress.
Trends in Color Printing
Learn about the latest trends that will change the business of print. This session offers information from four years
of research on best practices in digital printing to describe the most effective applications that enterprises are
currently buying and using.
Business Recovery Services
Your critical print and mail operation drives the communication flow your revenue rides in on. What would you do
if you lost these important operations because of a natural disaster or other unplanned event? Learn how Pitney
Bowes Business Recovery Services can step right in and keep your key customer communications flowing.
About Pitney Bowes DMT
DMT is a division of Pitney Bowes Global Enterprise Solutions, which focuses on delivering innovative solutions,
software and business and professional services to address the complex, high volume mail and document needs
of large enterprises. DMT is a major force in the industry as a result of strategic developments like intelligent,
automated document factory solutions and the acquisitions of MailCode, Alysis Technologies and Bell and Howell
International. In April, 2004 the company agreed to acquire Group 1 Software for approximately $321 million.
“Pitney Bowes has identified a potential global communication market worth approximately $250 billion. We’ve
migrated from selling inserters and software to providing customer-centric, integrated solutions, “ noted Ms.
Abi-Karam. “We have organized our resources to better serve our customers’ needs so that whenever an
organization thinks about getting the most out of their communication process, the company that comes first
to mind is Pitney Bowes.”
About Pitney Bowes
Pitney Bowes is the world's leading provider of integrated mail and document management systems, services
and solutions. The $4.6 billion company helps organizations of all sizes engineer the flow of communication to
reduce costs, increase effectiveness and enhance customer relationships. The company's 80-plus years of
technological leadership has produced many major innovations in the mailing industry and more than 3,500
active patents with applications in a variety of markets, including printing, shipping, encryption, and financial
services. With approximately 33,000 employees worldwide, Pitney Bowes serves more than 2 million businesses
through direct and dealer operations.
STAMFORD, Conn. and Lanham, MD April 13, 2004– Pitney Bowes Inc. (NYSE:PBI) today signed a definitive agreement to acquire all of the
outstanding shares of Group 1 Software, Inc. (Nasdaq:GSOF) for $23 per share, which net of cash on Group 1’s balance sheet, will cost the
company approximately $321 million. Group 1 Software is an industry leader in software that enhances mailing efficiency, data quality and
customer communications.
Group 1 will become a wholly-owned subsidiary of Pitney Bowes within its Global Enterprise Solutions segment, continuing to operate under its
current management. Subject to approval by Group 1’s stockholders and completion of other conditions, the transaction is expected to close in
the third calendar quarter of 2004. Upon completion, Pitney Bowes expects the acquisition to be neutral to accretive to earnings, excluding
integration costs, and cash earnings positive in its first twelve months.
This acquisition enhances Pitney Bowes’ ability to execute its growth strategies and deliver added value to customers worldwide, according to
Michael J. Critelli, Chairman and CEO of Pitney Bowes. “The acquisition of Group 1 Software supports the areas we have previously identified for
sustained growth in customer and shareholder value – mailstream expansion, document management, global penetration and cross-selling.
Software is an increasingly important part of our value proposition for mailers. Group 1 has a broad range of address management, data quality,
document generation and delivery and marketing campaign management software applications that complement our existing mailing software
business and products. These capabilities have become even more important in light of the U.S. Postal Service’s recent focus on intelligent mail
and address quality. It will also expand our mail stream participation by adding 3,000 high- and mid-volume mailing customers worldwide.”
Mr. Critelli continued, “One of the ways we plan to grow our document management presence is by integrating mail and documents enterprise-
wide across multiple customer touch points and business processes, which we call customer communications management (CCM). We feel Group
1’s suite of solutions helps lay the foundation for profitable expansion in the $4 billion, and growing, CCM market. Its extensive product line,
infrastructure and strong presence outside of the U.S. will enable us to expand our range of mailstream solutions worldwide and also offers an
opportunity for cross-selling to our respective customer bases. Our brand promise is engineering the flow of communicationTM . In other words, we
help organizations of all sizes get the right message to the right customer or prospect at the lowest possible cost. The acquisition of Group 1
enhances our ability to add value to every piece of mail and its contents by reducing its costs, increasing its effectiveness, and enhancing its
impact on customer relationships.”
Group 1 Software, headquartered in Lanham, Maryland, began providing postal and direct mail software in 1982. It has a suite of data quality,
mailing efficiency, customer communications management and data integration applications that help organizations worldwide maximize the value
of their customer and other data. It has leveraged its leadership position in high volume mailing related software by extending into customer
communications and data quality solutions that integrate and deliver data across the enterprise. Group 1 offers solutions utilized by leaders in the
financial services, banking, retail, telecommunications, utilities, insurance and other industries.
The company employs approximately 600 employees worldwide with sales offices in the U.S., Canada, U.K. and Europe, Japan, South Korea,
Singapore, Malaysia, and China, and development centers in Lanham, MD, Austin, TX, Minneapolis, MN, Boulder, CO, Mountain View, CA,
Toronto, Canada, and Watford, UK. Group 1 uses distributors for those countries in which it does not have sales offices.
According to Bob Bowen, CEO of Group 1 Software, “We touch growing markets with $8 billion in current revenue and we view this transaction
as a very positive step toward growing our participation in these markets. Pitney Bowes’ expertise, range of solutions and strong brand recognition
in mailing solutions will enable us together to improve the efficiency and effectiveness of customer communications.”
Management of Pitney Bowes will discuss this transaction in a conference call today scheduled for 8:30 a.m. EDT.
1 provides industry-leading technologies that allow businesses to cleanse and enrich their corporate data, generate personalized customer
communications and integrate and deliver data across the enterprise. These technologies are essential components of enterprise applications
including customer relationship management (CRM), enterprise resource planning (ERP) and business intelligence systems. The company's
customer base includes such recognized names as Entergy, GEICO, L.L. Bean, MapQuest, QVC, Siemens, Wal-Mart and Wells Fargo.
Pitney Bowes is a $4.6 billion global provider of integrated mail and document management solutions headquartered in Stamford, Connecticut.
The company serves over 2 million businesses of all sizes in more than 130 countries through dealer and direct operations.
