Bell and Howell Signs Service Partnership Agreement with Mutoh America Inc.
Bell and Howell, a leading provider of solutions and services for paper-based and digital messaging, today announced that it has signed a service
agreement with Mutoh America Inc., a leading manufacturer and distributor of wide-format printers. As a national service provider, Bell and Howell
will provide field support to Mutoh’s warranty and extended-warranty customers in the continental United States, and will support time and
materials customers with parts and labor.
“We are very pleased to support Mutoh in extending the value of their high-quality systems with rapid service and complete problem resolution,”
said Peter Dutka, executive director of business development and services marketing for Bell and Howell. “Our service organization consistently
earns the highest marks for customer satisfaction, which is one of the things that sets us apart from our competition. We are confident that we will
achieve the same high standing with Mutoh’s customer base, and look forward to the opportunity to serve them.”
“We selected Bell and Howell as our national service provider based on their reputation and their demonstrated success and experience servicing
equipment in a wide range of industries,” said Mike Bisson, director of service at Mutoh. “Our reputation, and that of Bell and Howell, provides the
utmost assurance that our clients will receive the support they need at fast turnaround times. We are confident in Bell and Howell’s ability to
deliver the excellent experience Mutoh’s customers expect.”
Over the past several years, Bell and Howell has entered into multiple service alliances that expand the scope of the company’s core business.
Bell and Howell’s North American field service organization is one of the largest in the industry. It is supported by a live, U.S.-based, 7x24 call
center, Technical Assistance Center, Command Center for service escalation, and proprietary tools that enable real-time resolution of customer
problems.
