Callidus Software Inc., a global leader in cloud-based sales, marketing, learning and customer experience solutions, announced today the integrations of its award-winning configure price quote (CPQ) and Clicktools feedback solutions with ServiceMax’s leading cloud-based field service management platform.
ServiceMax customers, who manage all aspects of the field service process, including work orders, parts management, entitlements and dispatch, can now seamlessly employ CallidusCloud’s quote generation capabilities and the ability to collect customer feedback from within the ServiceMax platform. The combination simplifies and removes previously manual CPQ processes to better tackle new business opportunities, which frequently arise during the service process.
The combination enables field service reps to generate value-rich quotes and proposals while they’re on-site with customers. Once the quote has been generated, customer feedback can be collected to ensure an excellent customer experience and to help improve future interactions.
“To meet customer expectations in the Internet of Things era, it’s vital to automate as many steps in the sales process as possible,” said Giles House, chief marketing officer at CallidusCloud. “Customers want to complete transactions faster and more accurately, especially when they’re face to face with field service representatives. Giving service reps the power to efficiently complete transactions will help ServiceMax customers make more money faster.”
“Price automation used to be one more hurdle for our customers to provide a seamless service experience,” said Jonathan Skelding, vice president of global alliances at ServiceMax. “Integrating CallidusCloud’s technology into our platform has facilitated a faster, more intuitive quote-automation process – and as a result, it’s empowered technicians to provide a flawless field service experience. When used in an Internet of Things environment such as our Connected Field Service platform, imagine a connected machine initiating a parts and labor quote which, once authorized, creates the work order and schedules the technician.”
CPQ and the Clicktools platform are delivered as part of CallidusCloud’s Lead to Money suite, a SaaS suite designed to help businesses drive enterprise engagement, sales performance management and sales effectiveness throughout the sales cycle to close bigger deals, faster.