Canon Solutions America, Inc., a wholly owned subsidiary of Canon U.S.A., Inc., today announced that its Solutions Support Center has achieved HDI Support Center Certification. HDI is a part of UBM Tech, a division of UBM LLC, and is the global professional association for technical service and support professionals and the premier certification body for the industry. HDI offers the industry’s leading certification program for technical support centers.
To achieve this prestigious accreditation, Canon Solutions America successfully underwent a thorough on-site audit of its Solutions Support Center to verify its compliance with the HDI Support Center Certification Standard. John Custy, the HDI Certified Auditor who conducted the site audit, stated, “It was a pleasure working with Canon Solutions America on this audit. The organization’s management team is very focused on providing strategic leadership and quality support for the organization’s products and services, as well as a satisfying work environment for its people. The award of HDI Support Center Certification is well deserved and represents the end result of much hard work and preparation.”
“Achieving HDI Support Center Certification is proof of Canon Solutions America’s dedication to high levels of customer service, quality operations, continual improvement, strategic vision, and a positive work environment, and we are delighted to award this certification to the Canon Solutions America Solutions Support Center,” stated Rick Joslin, HDI’s executive director of certification and training.
First introduced in 2000, the HDI Support Center Certification program is the only open industry standards program for the certification of technical support center quality. HDI Support Center Certification is designed to improve the effectiveness of the technical support services industry and support organizations by providing an industry standard that is recognized worldwide, and an accompanying certification program. Evaluation is based on a set of activities, each with four levels of maturity used to evaluate the support center. To become an HDI Certified Support Center, a support center must achieve minimum scores as defined by the HDI International Certification Standards Committee.
“Canon Solutions America clearly exemplifies excellence in the core areas on which the HDI Support Center Certification program focuses: leadership, policy and strategy, people management, resources, process and procedure, people satisfaction, customer satisfaction, and performance results. Having achieved this certification, Canon Solutions America further demonstrates its differentiation and competitive advantage in the markets it serves. In our experience, companies that achieve this level of operational excellence deliver the highest level of support to their customers,” stated Craig Baxter, HDI’s global brand director.
“I want to thank HDI for this recognition. This important achievement is another indicator of Canon Solutions America’s continuing commitment to solutions, as well as our dedication to providing consistent levels of excellent service, high performance, and exceptional support to our customers,” stated James Sharp, executive vice president, Professional Services, Canon Solutions America.