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The Marketplace: Variable Information Technologies

A look at the technologies available to print service providers and enterprises looking to capitalize on the power of personalized communications.

By Gretchen A. Peck

The economy continues to challenge every global industry, company, brand manager, and marketer. Print service providers (PSPs) should consider utilizing variable information (VI) printing and one-to-one electronic communications, which are proven to produce better results and response rates than static, impersonal messages.

Building a workflow that capitalizes on variable information is tricky. Fortunately, many technologies exist to mine, produce, disseminate, and measure the results of data. Whether your business is purely looking to tap into personalized print or sees greater opportunity in a more robust, multi-channel approach, there’s a solution and a price point for virtually every VI producer demographic.

In the last issue, DPS magazine discussed the benefits of personalization. The following marketplace overview provides key information on some of the leading vendors and available technology.

Bitstream’s Pageflex Persona Cross Media Suite is a desktop solution for creating targeted print and email communications. It features output drivers for EPS, HTML, PostScript, PDF, and other data formats, with optional drivers for producing PPML, VDX, VIPP, VPS, and JLYT streams. The solution enables creative and marketing professionals to import layouts from Adobe InDesign or QuarkXPress and to draw data from any digital asset management system or open database connectivity-compliant database—from multiple sources, if needed.

Persona Cross Media Suite is based on Pageflex core technology, including a robust XML composition engine, designed specifically for variable data composition. Patented flex technology enables a print document layout to automatically resize items on the page based on the amount of custom content added.

DirectSmile offers three primary variable data printing (VDP) solutions. DirectSmile VDP Studio, $4,995, is a desktop-class VDP and image-personalization technology complemented by DirectSmile Online to facilitate a Web-to-print workflow and DirectSmile Cross Media for electronic communications and personalized URL (pURL) creation.

The new DirectSmile VDP Pro, $9,995, builds upon Studio, but offers twice the processing speed and additional features for more complex VDP workflows.

DirectSmile’s top-tier VDP solution, DirectSmile VDP Production Editor, is a server-class product. A $14,995 package includes four production-server licenses and two workstation licenses.

Edward Ickowski, GM, sales and business development, DirectSmile, estimates that 80 percent of the company’s customers are professional print suppliers.

“In contrast to other VDP solutions, all DirectSmile products come with a powerful image-personalization tool, which integrates into the VDP workflow and allows unique creative possibilities for the design of image templates,” Ickowski notes.

“When you go beyond simple text personalization, there is still great potential for refined ways to tailor content and layouts of direct mail pieces to recipients,” he adds. “This includes personalized images and individual layouts, as well as customer-specific messages, prices, and contact channels. This is the first step toward true one-to-one marketing. The future lies in a combination of personalized print and Web, as the Internet provides the perfect platform to maintain customer dialog initiated with a personalized print mailer. And, at the same time, the Web allows for response tracking and customer feedback that enables the user to follow up with more targeted communication.”

Eastman Kodak Company’s KODAK DARWIN is a plug-in to Adobe InDesign. It manages variable data elements and business logic, outputting to a VDP data stream, according to Benny Shimshoni, director, marketing and strategy, Kodak’s Print On-Demand Solutions Group.

“KODAK DARWIN provides a variety of features that support database management, rules setup, basic barcode additions, and functions,” Shimshoni explains. “The Pro option supports more advanced barcodes and functions, enables personalized images and charts, and allows scripting.”

The KODAK DARWIN Web Composition Solution complements the desktop authoring tool by adding Web-to-print functionality. KODAK DARWIN’s desktop-level software is approximately $3,000 U.S. For more sophisticated variable data requirements the KODAK DARWIN Pro solution is available for approximately $8,000 U.S.

DARWIN is only one solution that Kodak develops to support variable data workflows. “We wanted to provide tools for marketers to manage, sort, and cleanse data. We also wanted to help service providers become better marketing service providers with our technologies,” explains Jon Bracken, VP, marketing, Kodak’s Enterprise Solutions Group. “So a supplier can say, ‘Give us your customer data, and we will help you produce increasingly targeted marketing campaigns—both in print and electronically.’”

In addition to the DARWIN solutions, Kodak offers its INSITE suite of technologies, which are used to facilitate variable information communications. “We have another group of customers who developed an INSITE storefront, where their customers access templates for variable data collateral like direct marketing and postcards,” says Bracken.

Kodak recently introduced INSITE Campaign Manager. “We wanted to give both marketers and service providers a tool that enable them to slice and dice data more effectively. Now they can see, visually, what offer had the greatest return in what segment and refine that targeting, messaging, and offering to generate better response rates in the future,” Bracken explains.

Elixir Technologies Corporation’s Opus is a variable data publishing solution. The company claims that customers need no prior programming experience to capitalize on its personalization capabilities. Working in a Microsoft Windows environment, users define rules for dynamic content creation. Messages, images, charts, and graphs are customized for the recipient. For small- to mid-sized organizations, the developer recommends Opus SMB. The more robust Opus is better suited to larger enterprises generating high volumes of personalized content.

EMC Document Sciences’ xPression 3 Suite is based on client-server architecture, which enables the creation of dynamic content. The xPRS server comprises publishing and infrastructure components, including xAssemble, the rules engine; xPublish, the document composition engine; and xBatch for processing high-volume batches of documents.

xPression 3 Suite users can choose from a number of document design clients, including plug-ins for Adobe InDesign and Dreamweaver as well as Microsoft Word.

GLUON, Inc.’s HyperPublishing System (HPS) allows users to create customized, design-rich documents that are dynamically changed or created on-the-fly using a Web browser or through full automation. The system leverages its art rendering engine to produce PDF, EPS, QXP, JPEG, PNG, Flash, and other file formats. With HPS users define which parts of a publication are dynamic or editable, ensuring brand integrity. Online interactive editing allows form-based set up and interaction.

GMC Software Technology’s PrintNet Communications Suite is used to create both print and electronic documents.

PrintNet is a document composition solution within the suite that enables the variability of objects, including color, text, images, and graphs. The solution is also able to generate pURLs and targeted email campaigns.

PortalBuilder is a dedicated module that creates storefront capabilities and supports a Web-to-print workflow.

Components of GMC PrintNet Communications Suite start at $15,000 U.S., but most cases require a unique configuration to address all VDP production and workflow requirements.

HP Exstream’s software platform is based on an open architecture and enables the creation and development of high-volume, personalized, on demand, and interactive documents.

“We refer to document composition as Enterprise Document Automation (EDA),” explains Scott Draeger, EDP senior product manager, HP Exstream, Hewlett-Packard (HP). “EDA transforms content into engaging, relevant, and timely communications for customers. It automates the creation and generation of all forms of communications—from high-volume, batch-processed statements and invoices to ad hoc correspondence to personalized marketing offers.”

HP Exstream supports and creates at least 19 print and electronic data streams, including PDF, PostScript, PPML, VIPP, VPS, HTML, and XML. The solution enables dynamic variable images, including more than 30 image formats, such as JPEG, TIFF, and BMP.

HP Exstream also enables a Web-to-print workflow and Exstream Editor provides interactive editing, allowing users to personalize documents in real time. And, according to Draeger, “HP Exstream is capable of generating customized, clickable URLs and pURLs. For example, PDFs created by Exstream have embedded pURLs, which are customized for each person receiving a PDF. The pURLs direct recipients to Web pages that are created outside of Exstream in professional Web page creation software.”

InterlinkONE’s ilinkONE v8.5 system is available as a software as a service model (SaaS), with no start-up fee and monthly fees starting at less than $3,000 a month; or as an in-house install, which typically runs an in-plant approximately $150,000, according to John Foley, president/CEO, interlinkONE.

Foley estimates that 90 percent of the customers using ilinkONE represent print and fulfillment service suppliers, while the balance represents an enterprise customer base.

ilinkONE’s integrated solution eliminates the need for separate applications. “Not only can users produce variable print and electronic files, but with the integrated campaign setup tools they can measure the results through one system from all different media,” Foley explains.

Lytrod Software’s GraphicArts VI Designer is a variable data layout tool created for graphic arts applications. It allows users to work within familiar design applications while capitalizing on variable capabilities through conditional and page-level logic. Personalized pages are then output to Xerox VIPP. The application has a per-license price of $3,950, plus an annual maintenance fee of $550.

Lytrod also offers Proform Designer, a variable data layout and form-design technology for creating personalized documents from mainframe, XML, or database delimited data. The solution also outputs composed content for VIPP printing on Xerox production printers. Proform Designer is priced at $8,250 for the first license, plus $1,250 for the annual maintenance. Discounts apply to additional seats.


Objectif Lune’s
PrintShop Mail is a VDP application—now in its v.6x iteration for Windows, and v.5.4 for Mac. The solution allows print businesses and in-house enterprise clients to combine design templates with variable information from database solutions. The tool is well suited for VI jobs ranging from simple to complex. Two levels are available—a starter version for $995 and a production version for $4,995. PrintShop Mail v.6 offers built-in connectivity with DirectSmile Creator Pro for image personalization.

Pitney Bowes Group 1’s VI platform is known as DOC1. “It produces personalized communications for high-volume transactional output, as well as real-time or on demand applications in both print and electronic formats,” explains Laurence O’Hagan, CTO, customer communication management division, Pitney Bowes Group 1 Software. “It supports both the extreme personalization, variable-length document characteristics of transactional documents and the digital-color fixed-length characteristics of VDP.

“The majority of our clients are enterprise, corporate clients in insurance, finance, telecommunications, utility, and government, as well as service bureaus and print suppliers serving enterprise clients,” notes O’Hagan.

“Content Author is an optional DOC1 component that provides additional message authoring capabilities for business users wanting to create intelligent, eye-catching TransPromo messages on customer statements and other communications. It provides autonomy to the business to define content, embedded variables, and inclusion/exclusions rules and conditions for these messages,” O’Hagan adds.

Group 1’s Document Composition Service (DCS), is a highly automated backbone of a Web-to-print workflow. “Communications are delivered when needed with zero human interaction,” O’Hagan says. “Customer-oriented events—through Web, fax, phone, or transaction system—trigger on demand output, such as quotes or proposals.”

Pitney Bowes’ EngageOne Interactive creates and delivers personalized, interactive, ad hoc customer correspondence delivered by way of the customer’s preferred communication channel.

The solutions are available in an ASP model with Pitney Bowes’ Customer Communication Management (CCM) Suite. “The core DOC1 package comprises a DOC1 Designer seat, plus a license to run DOC1 Generate, or any support platform, producing one type of output data stream. Additional Designer seats, output drivers, and production platforms can be added as needed. There are no significant add-on features and no limits on production volumes. CCM Content Author is sold as a separate offering, and is licensed according to the number of concurrent users. A realistic configuration of the software would be $200,000 to $250,000 U.S.,” explains O’Hagan.

Printable Technologies offers three levels of FusionPro personalized marketing technology. FusionPro Desktop provides plug-ins for Adobe Acrobat and InDesign and an XTension for QuarkXPress, enabling the design and output of VDP streams including PDF, PostScript, VDX, PPML, HP-PPML, VPS, JLYT, VIPP, and Digimaster-PostScript. A FusionPro Desktop license costs $599, with additional charges for optional support and training programs.

FusionPro Direct is a server-based version that manages larger and more complex VDP jobs, processing multiple, simultaneous jobs through a centralized queue. FusionPro Server is a highly automated solution for producing high volumes of personalized content. It may also be integrated into a Web-to-print VI workflow.

PrintSoft’s PReS creates personalized content in the realm of transactional and direct marketing documentation, drawing from variable content such as text, photos, graphics, barcodes, and other forms of merged data. Once the document’s elements are compiled, PReS is output to a print data stream or to an electronic format for email, Web content, PDF, fax, or XML-enriched file delivery.

Responsive Solutions developed the CUSTOMER+ platform, which comprises modules for managing e-commerce, logistics, and assets, among other publishing functions. With a starting price of $19,500, CUSTOMER+ is complemented with Personalized Marketing+, which offers browser-based, integrated tools for creating VDP, emails, and pURLs.

Saepio Technologies describes its Dynamic Content Engine (DCE) as a modular, Web-based tool with an easy-to-use, full variable data publishing functionality.

Using the built-in layout design tool, production artists can create, edit, and add templates to a repository of digital assets as easily as they operate common desktop applications.

Saepio DCE outputs to EPS, JPEG, TIFF, and PDF print files. Online approvals, dynamic image cropping, and reporting tools round out its features. Depending on licensing variables, the Saepio DCE base solutions range between $35,000 and $100,000.

XMPie, Inc. offers an array of software tools that facilitate VDP and personalized electronic communications.

At the desktop level, XMPie offers uDirect Classic, which works in conjunction with Adobe InDesign to create VDP. XMPie uDirect Studio takes personalization one step further, enabling one-to-one messaging, as well as personalized images, illustrations, and charts. XMPie uDirect Premier builds upon uDirect Studio with the addition of uPlan, a wizard-enabled application that helps VDP professionals program variable data workflows.

At the pinnacle of XMPie’s VDP line is PersonalEffect Print, a server-based technology designed for high-volume installations. For marketing beyond print, XMPie recently developed PersonalEffect XM for cross-media applications.

“With PersonalEffect XM, customers create personalized email and Web sites, text messaging, and other electronic communications. So a single database and a centralized set of business rules can be applied to the workflow for print, the Web, email campaigns—anything,” says Phil Rose, product manager, XMPie.

“The cross media product generates pURLs—or we call them ‘Response URLs.’ A pURL is typically a simple landing page,” Rose suggests. “With PersonalEffect XM, you can build an entire personalized Web site.”

Xerox provides several applications for creating VI workflows. “We understand our customers need to get as many prints out as they can to drive revenues and profits,” notes Deb Cantabene, VP of workflow marketing, Xerox Corporation.

“In a variable data workflow, there’s a composition step, where the data is merged and the individual pages are created. You’re talking about hundreds of thousands—or millions—of records and pages that must go through a RIP. This becomes unwieldy quickly and can choke a printer or cause the throughput to be very slow,” Cantabene explains.

“Our VI technology was developed to speed throughput and alleviate those issues,” she adds. “What this product does is eliminate the need to compose. We put the variables—images and variable content—on the RIP itself. The controller composes page by page. We actually call it ‘construction,’ as opposed to ‘composition.’ We construct each page on the fly.”

The VIPP Pro Publisher, an Adobe InDesign plug-in, acts as a template maker. The FreeFlow VI Interpreter sits at the print engine. The PDF Originator creates a PDF for online viewing.

The VIPP Pro Publisher is sold on a per-seat basis for $2,500, according to Cantabene. “The VI Interpreter is sold on a per-printer basis. It’s going to cost a customer—who is running one of our higher-end production printers—approximately $10,000,” she notes.

Now More than Ever
During a time of economic recession, print businesses and corporations may be ultra conservative about spending and less likely to invest in and implement new technologies. However, smarter businesses will look at the economic climate from an entirely different perspective.

“There was a different tone to some of the trade shows and exhibitions we attended,” notes Cantabene. “People are more serious about buying. They’re in educational mode and are looking for ways to generate volume and revenue. They’re looking to lean on technology to do it. These are tough times, and companies need to maximize what they have to generate more revenue with strategies like VDP.”

Mar2009, DPS

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