Madison Advisors announced today that its chief operating officer, Warren Lederer, will present a session at the Xploration Tour at the Broadridge Financial Solutions offices in Dallas on November 10. Lederer’s topic, “CCM—Redefining and Driving CX,” will discuss the broad role throughout an organization that customer communications management encompasses today, from outbound and inbound communications, to archiving, to related workflow processes—and how each channel influences the customer experience.
Sponsored by Pitney Bowes, the one-day event will feature an analyst industry overview, four educational sessions and a final panel discussion, moderated by Madison Advisor’s Lederer, addressing best practices and technologies that drive customer communications. The Dallas event is the first stop in the year-long five-city tour.
The Xploration Tour program is a joint venture with the Xplor USA Region, providing educational programming, information and networking opportunities for technology users and suppliers in the digital document industry across North America and for members of Xplor, the Electronic Document Systems Association®.