by DPS Magazine
A variety of solutions providers targeting transactional print and omni-channel delivery are poised to future-proof operations in a shifting cultural environment.
We tackle top trends in transactional communications in the November/December issue of DPS Magazine. Here we look at how specific technologies push boundaries on what is possible in terms of cost savings, increased productivity, and customer choice.
Crawford Technologies
Crawford Technologies’ solutions are designed to future-proof transactional operations by placing flexibility, adaptability, and customer-centricity at the core. “We don’t ask organizations to rip and replace legacy systems; rather, we help them modernize step by step. Our AI-driven onboarding solution, SmartSetup, reduces job setup from days to minutes. PRO Lockdown safeguards sensitive data across the entire document lifecycle with dynamic file and strict access controls. Intelligent Workflow Consolidation streamlines operations, lowers costs, and eliminates unnecessary complexity,” says Ernie Crawford, president/CEO, Crawford Technologies.
Crawford Technologies enables a true omni-channel approach by separating composition from delivery formatting, allowing organizations to manage both print and digital delivery from a single platform. This ensures a consistent message and brand experience for every customer, across all channels, while delivering communications that are personalized, relevant, and inclusive. For example, its AccessibilityNow solutions, including its Document Accessibility Services, remediate documents for accessibility and support alternate formats and language translation, turning compliance into a strategic advantage.
“In short, we don’t just process documents; we enable intelligent, secure, and customer-centric communications that adapt dynamically to evolving customer expectations, market demands, and regulatory requirements. They give providers the confidence to modernize at their own pace while staying ahead in an ever-evolving transactional landscape,” says Crawford.
Nordis Technologies
Nordis Technologies is a leader and innovator in cloud-based, omni-channel customer communications and payment solutions. Expresso, Nordis’ patented cloud CCM platform delivers complete control and agility for creating and managing paper, email, and text communications. Unlike the vast majority of printing, CCM and electronic bill presentment payments companies that focus on its niche, Nordis offers a superior end-to-end solution that integrates Expresso with digital delivery, print production, and mail services and payment platforms for a unified experience for their clients and their clients’ customers.
“I’ve been in this field for more than 30 years. I know real-time visibility and automation are crucial not only to print providers but also to customers. So our business users can update communications instantly and monitor job status and ‘in-the-mail’ confirmations from their laptop or tablet while Nordis handles printing, inserting and postal optimization from our facilities. Redundant high-speed, high-volume production sites on the East and West Coasts operate under HIPAA and SOC 2 Type II audits, which give heavily regulated clients an enhanced compliance and security posture,” says Gabe Preczner, VP of operations, Nordis Technologies.
By partnering with Nordis, organizations can significantly improve customer experience, reduce costs, improve communication accuracy, and ensure regulatory compliance. “We continue to innovate, including with AI applications, to keep Nordis and its clients ahead of the curve. For example, we have been awarded a new patent on a configuration engine, soon to be enhanced with AI, that makes it faster and easier for our clients to make self-service document changes in a dynamic regulatory and business environment,” adds Preczner.
Together, these capabilities position Nordis to keep transactional communications accurate, secure, CX-focused, and channel-flexible, regardless of postage hikes and delays, regulatory changes, and evolving customer preferences.
Quadient
Quadient’s leading customer communications management (CCM) solution, Inspire, along with Quadient mail solutions help future proof operations for transactional printers and in-plants by transforming and growing their business through new, value-added digital services, as well as improved compliance for clients in highly regulated industries, such as financial services or healthcare.
“Quadient has harnessed the power of machine learning (ML) for a long time, before 2022 when ChatGPT exploded onto the market. Quadient Inspire takes advantage of ML and AI and enables customers to deconstruct documents, find differences and errors in touchpoints, and identify where documents are very similar and can be consolidated or simplified,” says Kevin McPherson, senior client executive, digital, Quadient.
Clients will only continue to have higher expectations and require faster turnaround times. Quadient Inspire and Quadient mail solutions help transactional printers keep up with those demands.
Solimar Systems
Technologies from Solimar Systems are designed for modularity, scalability, and integration, allowing providers to adapt rapidly to evolving regulatory, operational, and customer needs.
Universal workflow automation—Solimar’s platforms integrate seamlessly with various composition engines, printers, and digital channels, eliminating software silos and enabling flexible, cross-channel document management.
Configurable, templatized workflows—solutions are user-friendly and DIY-configurable, meaning staff do not need to rely on programmers, which reduces training and operational overheads, and accelerates onboarding and change management.
Support for digital transformation—migration tools standardize and optimize data streams, facilitating smooth transitions to digital workflows and enabling high-volume, short-run, and variable data jobs with minimal disruption.
Sustainability and compliance—continuous innovation enables organizations to reduce energy consumption, minimize waste, and comply with evolving legislation and customer expectations.
“From proactive error correction and security enhancements to sustainability and workflow flexibility, Solimar Systems empowers transactional printers and in-plants to thrive amid cultural and technological shifts,” says Mary Ann Rowan, chief experience officer, Solimar Systems, Inc.
Solimar Systems’ Chemistry platform, ReadyPDF, Rubika, SPDE, and SOLitrack together empower organizations to standardize complex, multi-vendor environments for greater reliability and disaster recovery; enable dynamic workflow enhancements (post-composition changes, variable data, multi-channel outputs) without costly re-development; adopt sustainable practices through precise resource management and support for “green” certifications; achieve robust security and tracking, supporting compliance and protection for sensitive customer information.
“These technologies are continually refined based on customer feedback and industry trends, ensuring resilience and adaptability for the future of transactional mail and print operations,” notes Rowan.
Xerox
Transactional operations are undergoing a profound transformation as cultural expectations shift toward immediacy, personalization, and digital integration. Organizations can no longer rely solely on traditional print workflows; they need technologies that deliver flexibility, security, and adaptability at scale.
Modern inkjet printing platforms are at the center of this reinvention. High-speed, white-paper-in workflows eliminate pre-printed shells and reduce reliance on warehousing, allowing providers to respond faster to regulatory changes or client demands while cutting costs. “Advanced presses like the Xerox IJP900 demonstrate how transactional providers can consolidate monochrome and color output, produce personalized communications on demand, and scale from 250,000 to over a million impressions per month without infrastructure overhauls,” says Moisha Clark, product portfolio manager, IJP900, Xerox Corporation.
Equally critical is the digital front end (DFE) and workflow layer. With Fiery-powered print servers and platforms like Xerox FreeFlow Vision Connect, transactional shops can automate job submission, apply real-time cost controls, and ensure secure, compliant data handling. Features such as variable data printing, secure erase, and FIPS-compliant encryption help providers meet evolving privacy and compliance regulations while maintaining operational resilience.
Culturally, clients expect seamless omni-channel experiences—a statement might arrive as both a printed document and a secure digital version. Transactional providers that invest in technology today are preparing for this blended future by leveraging analytics, AI-driven workflows, and hybrid mail capabilities to expand beyond paper while ensuring the printed piece remains a trusted, compliant anchor of the communication mix,” adds Clark.
In short, technologies that combine speed, automation, security, and adaptability are the tools that will future-proof transactional operations. They enable providers to thrive in an environment where communications must be faster, smarter, and more personalized without sacrificing compliance or cost control.
Xerox sees cultural shifts toward immediacy, personalization, digital access, and sustainability. “We view these not as challenges, but as opportunities to help transactional providers reinvent their operations. Our technologies are designed to make transactional communications faster, smarter, and more adaptable,” comments Clark.
The Xerox IJP900 Inkjet Press is a key enabler. It delivers white-paper-in workflows, eliminating pre-printed shells, reducing waste, and allowing providers to produce personalized statements, invoices, and letters on demand at a lower cost per page than toner. With print speeds up to 150 pages per minute and a monthly volume sweet spot of 250,000 to 1,000,000 impressions, it consolidates monochrome and color output on a single device while scaling easily to meet growing customer demand.
Equally important is the workflow and automation layer. The Xerox EX IJP900 Print Server Powered by Fiery brings enterprise-grade security and compliance alongside automation tools like Fiery JobExpert and Smart Estimator. These allow providers to quote accurately, manage costs in real time, and process variable data jobs at full speed.
On top of that, the Xerox FreeFlow Vision Connect and workflow suite leverage AI-driven analytics and cloud connectivity to optimize fleets, predict issues before they cause downtime, and provide real-time performance dashboards. This ecosystem approach future-proofs operations by aligning print with digital communications, giving in-plants and providers the ability to pivot quickly in a hybrid, omni-channel world.
Culturally, customers and regulators are demanding faster turnaround, tighter compliance, and more sustainable practices. Xerox technologies address all three—faster job completion with high-speed inkjet, stronger compliance through Fiery security protocols, and greener operations through lower energy use and reduced print waste.
“In short, our technologies aren’t just about producing pages—they’re about giving transactional providers the speed, flexibility, and resilience to thrive as customer expectations, regulations, and communication habits continue to evolve,” concludes Clark.
Jan2026, DPS Magazine
