Canon Solutions America, Inc., a wholly owned subsidiary of Canon U.S.A., Inc. , hosted an exclusive celebratory luncheon in honor of its Solutions Support Center achieving HDI Support Center Certification. HDI is a part of UBM Tech, a division of UBM LLC, and is the global professional association for technical service and support professionals and the premier certification body for the industry. HDI offers the industry’s leading certification program for technical support centers.
To achieve this prestigious accreditation, Canon Solutions America successfully underwent a thorough on-site audit of its Solutions Support Center to verify its compliance with the HDI Support Center Certification Standard. John Custy, the HDI Certified Auditor who conducted the site audit, stated, “It was a pleasure working with Canon Solutions America on this audit. The organization’s management team is very focused on providing strategic leadership and quality support for the organization’s products and services, as well as a satisfying work environment for its people. The award of HDI Support Center Certification is well deserved and represents the end result of much hard work and preparation.”
“Achieving HDI Support Center Certification is not handed out lightly; few companies achieve this certification. Canon Solutions America, as a whole organization, has embarked on this journey by implementing best practices and executing them by staying true to their commitment to excellence, service and their customers.” stated Rick Joslin, HDI’s executive director of certification and training.
Guests invited to the Burlington, New Jersey facility included Solutions Support Center customer service agents, executives from Canon Solutions America and HDI, as well as press and media, who were encouraged to participate in one-on-one interviews with Canon Solutions America management regarding the HDI certification process. A tour of the Solutions Support Center was also offered to lend an inside peek into the customer support facility and team.
“I want to thank HDI for this recognition and accept this award on behalf of our customers, who allow us to continue on this journey to consistently better ourselves as an organization and prove our leadership in the areas of solutions, service, and support.” stated James Sharp, executive vice president, Professional Services, Canon Solutions America.