Quadient, formerly GMC Software, the award-winning leader in Customer Communications Management (CCM), will be hosting its first Service Provider Transformation Day virtual event on Tuesday, February 27, 2018. This series of educational webinars is designed to provide print service providers (SPs) and business process outsourcers (BPOs) with information and insights on the key factors driving fundamental change in how businesses communicate and interact with customers, as well as the new challenges and new opportunities digital transformation brings.
“The intersection of customer communications, digital disruption and workflow is palpable in every industry served by SPs and BPOs,” said Didier Rouillard, VP print service provider business, Quadient. “The goal of our SP Transformation Day is to provide SPs and BPOs with a workable transformation model and best practices that will help accelerate their transition to digital and take a leading role in this digital transition.”
Registration is free for SP Transformation Day sessions. Register for all seven sessions or just a few by clicking here. Additionally, registrants will receive a copy of Quadient’s SP Transformation Guide designed to educate service providers on evolving their businesses to become more digitally oriented.
The schedule for SP Transformation Day is as follows:
9:00-9:30 a.m. EST – Opening Remarks and Keynote
Presented by Quadient’s Didier Rouillard, VP print service provider business, and Darren Collins, product marketing manager.
9:30-10:02 a.m. EST – Research Briefing: Best Practices for Digital Transformation
Kaspar Roos, founder/CEO, Aspire Customer Communication Services, outlines his research findings on transformation stages and best practices for service providers becoming digital.
10:02-10:20 a.m. EST – Becoming Digital by Co-Creation
Loïc Lefebvre, business development director, Groupe DIFFUSION PLUS, outlines the concept of becoming “Digital by Co-Creation” (hint: it involves your competition).
10:20-10:43 a.m. EST – Breakout Session: CCM & Chatbots
Mick Buttigieg, general manager, Link DigiCom, describes the success this service provider has had in the financial services space by incorporating chatbots into its digital offerings.
10:43-11:02 a.m. EST – Breakout Session: Does Digital Cannibalize Print?
Nic Sheen, group solutions director, Communisis, explains how this service provider became digital by addressing an important question on the mind of every SP and BPO: Does digital cannibalize print?
11:02-11:15 a.m. EST – Breakout session: Becoming Digital by Co-acquisition
Scilla Rinaldo, co-founder and chairman, eGlue s.r.l., explains the concept of “Becoming Digital by Co-acquisition” (hint: it involves hiring).
11:15-11:18 a.m. EST – Closing Remarks
Rich Lloyd, Quadient’s vice president of sales, service providers, summarizes the company’s first-ever SP Transformation Day virtual event broadcast.