Canon Solutions America, Inc., a wholly owned subsidiary of Canon U.S.A., Inc., today announced that it participated in the Confirmit B2B Voice of the Customer (VoC) Summit, an annual event centered around best practice sessions and interactive discussions on key topics, including how organizational design for customer experience (CX) elevates firms beyond foundational CX capabilities and one-off experiences. During the event, held May 11 in New York, NY, Canon Solutions America’s Enterprise Managed Services Division was featured as part of the informative client panel discussion.
Voice of the Customer programs are fast becoming the most trusted and established path to delivering enhanced customer experiences and overall customer satisfaction. Confirmit’s solutions have been designed to cover the full range of the VoC process, from program definition and design to analysis, reporting, and action management. Understanding the value of these programs, Confirmit works to fully harness the Voice of the Customer to drive business change and deliver consistent return on investment (ROI). As it becomes increasingly difficult for businesses to differentiate themselves through product offerings in various saturated markets, Confirmit has put a prime focus on customer experience and works with its clients to create impactful programs that propel positive business change.
Part of that process for Confirmit is hosting events where its representatives present ways that showcase the organization’s ability to help businesses across the nation. At this year’s B2B VoC Summit, customer experience practitioners and executive-level VoC program sponsors met for interactive discussions on key topics that are unique to companies with a B2B focus, including the aforementioned ability to measure ROI through a response to customer programs. Representing Canon Solutions America at the event was the Company’s Enterprise Managed Services Division, which specializes in implementing and managing print and output services and solutions that support essential business functions in a broad spectrum of organizations.
“Our solutions include innovative technology, full-service managed output solutions, and a results-driven approach to customer programs and relationships,” said Valerie Belli, vice president, Enterprise Managed Services Division, Canon Solutions America. “At the Confirmit Summit, we were honored to share some of the ways we work toward creating industry-leading customer offerings. We look forward to continuing our relationship with Confirmit and learning new ways to create the ultimate customer programs.”
Representing the division in this year’s client panel discussion was Kim Collins, senior director of Customer and Employee Engagement, Enterprise Managed Services Division, Canon Solutions America. Collins discussed how working together with Confirmit has allowed the Enterprise Managed Services Division to expand its range of services that support many of the essential areas associated with growth and efficiency in organizations. Throughout the panel, Collins discussed the division’s ability to provide industry-leading expertise on managed output strategies and its commitment to implementing dynamic print service operations that result in heightened efficiency and productivity for its customers. Collins also explained how the Enterprise Managed Services Division’s personalized, scalable solutions are used to enhance the overall customer experience.
“As the industry changes so too does the ever-present need for comprehensive customer engagement and programs,” said Collins. “Confirmit is at the forefront of this movement and by working together with its forward-thinking team, we are developing Voice of the Customer initiatives that will help to continue to make Canon Solutions America a true leader and proponent of campaigns built around customer feedback and interaction with our solutions.”