Canon Solutions America, Inc., a wholly owned subsidiary of Canon U.S.A., Inc., today announced that it met with long term customer Allied Printing Services, Inc. in Melville, N.Y. to develop future business plans for the valued and loyal customer. Connecticut-based Allied Printing Services, Inc., one of the nation’s largest family owned printing and fulfillment companies, has been a Canon customer since 1977 and just recently concluded the first customer installation of five of the new Canon imagePRESS C10000VP digital presses, a milestone in Canon’s digital color press portfolio.
“Allied Printing Services was founded on the belief that building strong relationships leads to better professional practices, and we still conduct business with that guiding principle in mind,” said Jonathan Kaufman, senior vice president, Technical Development, Allied Printing Services, Inc. These same values of commitment and dedication to customers are shared by Canon Solutions America.
“Our relationship with Canon Solutions America is one that has been fostered over the years, built on loyalty, trust and respect, and there’s value in that type of partnership,” said Kaufman. “We have greatly enjoyed building our relationship and working with Canon Solutions America on a local scale all the way up to the Corporate level.”
Most recently, Kaufman and his service team led Allied Printing Services through its purchase of Canon’s newest imagePRESS Series technology, the first company in the U.S. to do so. The Canon imagePRESS C10000VP, addressing the demand for the flexibility of digital output that meets its customers’ offset print quality and color consistency requirements, was designed with extended media support and higher volume offerings. Allied Printing has noted its excitement about the new product and looks forward to utilizing its advanced capabilities to both broaden its customer-base and offer a new suite of solutions and services to current customers.
“We’ve been very impressed with the machine and its performance,” confirmed Kaufman. “This is an exciting time for the Canon family of products and I think this new machine further extends their ability to reach new market segments.”
“Working with and learning from our customers is paramount to our sustained success, both from a product and services standpoint,” said Tracie Sokol, vice president, Marketing, Enterprise Services and Solutions, Canon Solutions America. “Without direct customer feedback and insight on our portfolio of products, we would not be fully equipped with the knowledge necessary to help our customers continue to meet and exceed their business goals.”
This past May, Jonathan Kaufman took the time to take his team to Japan, where he visited the Canon Inc. headquarters to tour the facility, experience the corporate philosophy and social responsibility foundation that the company is based on, and view and interact with new Canon technology. He asked to tour the Canon corporate headquarters as a sidelight to his vacation, and was very impressed with his experience.
“To have the opportunity to see the aspirations of this company is really unparalleled,” said Kaufman. “I’ve been a fan of Canon Solutions America for many years, and what I enjoy most about our relationship is not the pure purchase orders, but the customer experience. Seeing it come to full fruition at the Canon headquarters in Japan was truly remarkable.”