As office technology dealers look for new opportunities to grow their business, while efficiently leveraging their resources, it is imperative they are equipped with high-quality services and solutions designed specifically to support their customers in a variety of business environments. With this in mind, Canon U.S.A., Inc. a leader in digital imaging solutions, is excited to announce a new service offering to its eligible authorized dealers – Canon End Customer Support for uniFLOW Subscription models.
This program will extend the installation services available to dealers for uniFLOW Online and Hybrid subscriptions to now include an option to add end customer support provided by the experts at Canon’s Customer Solutions Center. With the support of its Engineering Services & Solutions team for installation and ongoing support, Canon U.S.A. is currently offering its authorized dealers the following services through this program:
- Canon will implement the uniFLOW Online or Hybrid solution for the customer on behalf of the dealer
- Canon will conduct administrative training for up to three users
- Canon will directly respond to end users for service-related incidents and requests on behalf of the dealer following established SLAs aligned with Canon’s award-winning customer support
- Canon will remain in close contact with the dealers – including ad-hoc notifications of issue resolution and regular program usage reports
Canon is committed to providing its authorized dealers with award-winning service and support, which is further strengthened by the addition of Canon End Customer Support for uniFLOW Online and Hybrid subscriptions. For Canon’s authorized dealers who may be starting to build their solutions business and are in the process of developing their infrastructure, this program can provide great support towards these efforts. The Canon End Customer Support program is also designed to help maintain high customer satisfaction, while allowing time for authorized dealers to focus on other high priority areas.